Report on the Implementation of Knowledge Management Strategy at UC

This report focuses on the implementation of a Knowledge Management Strategy at Universal Consultancy. It begins with an executive summary and introduces the concept of Knowledge Management, emphasizing its importance in the corporate sector. The report analyzes a proposed strategy by KnoMan Consulting Company, detailing the need for such a strategy, especially in terms of organizational sustainability and performance. The discussion covers the Knowledge Management Strategy, exploring its various components such as Organizational Structures, Culture, Knowledge Retention, Core Competencies, External Knowledge Network, and Knowledge Management Systems. The report then outlines the implementation process, including diagnosis, design, realization, and rollout phases, incorporating considerations for organizational culture, such as Communities of Practice. Finally, it presents an implementation roadmap, guiding the steps for effective strategy execution, and concludes with recommendations for successful implementation. The report emphasizes the importance of organizational culture, continuous improvement, and alignment with business priorities to ensure a sustainable and valuable Knowledge Management program.

Running head: KNOWLEDGE MANAGEMENT STRATEGY
Knowledge Management Strategy
Name of the Student
Name of the University
Author note

1KNOWLEDGE MANAGEMENT STRATEGY
Executive Summary
The purpose of this report is to focus on implementation of Knowledge Management
Strategy in Universal Consultancy. The suggestion to develop Organizational culture for
implementation of Knowledge Management Strategy is achieved. The report focuses on how
implementation of Knowledge Management Strategy will be achieved with implementation
roadmap. Finally the report concludes the recommendations which should be taken while
implementing Knowledge Management Strategy.

2KNOWLEDGE MANAGEMENT STRATEGY
Table of Contents
Introduction....................................................................................................................................3
Discussion.....................................................................................................................................3
Knowledge Management Strategy.............................................................................................3
Implementation of Knowledge Management Strategy...............................................................4
Organizational Culture (Communities of Practice or Organizational Learning).........................6
Implementation Roadmap of Knowledge Management Strategy...............................................8
Recommendation...........................................................................................................................9
Conclusion...................................................................................................................................10
References..................................................................................................................................11

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Introduction
The Knowledge Management is a process which helps to use knowledge effectively in a
corporate industry. The Knowledge Management Strategy is an effective way to help workforce
share knowledge among them in an Organization (Beyk and Halas 2014). The Organization
taken in this report is Universal Consultancy Company. The report shows that Knowledge
Management Strategy is proposed by KnoMan Consulting Company. This report focuses on
implementation of Knowledge Management Strategy in Universal Consultancy Company. The
implementation is showed through analyzing organizational culture, such as Communities of
Practice or Organizational Learning, of Universal Consultancy Company. The report also
focuses on implementation roadmap of Knowledge Management Strategy. This roadmap is
used to understand how the project will be rolled out across the Organization. The purpose of
this report is to how the proposed Knowledge Management Strategy will be implemented and
rolled out across the Organization.
The outline of the report is Knowledge Management Strategy, implementation of
Knowledge Management Strategy, Organizational culture and implementation roadmap of
Knowledge Management Strategy.
Discussion
The KnoMan Consulting Company proposes Knowledge Management Strategy in
Universal Consultancy Company to implement and roll out across the Organization. The below
paragraphs discuss the Knowledge Management Strategy described with previous researches,
organization culture and implementation roadmap.
Knowledge Management Strategy
The Knowledge Management Strategy in this report is described through previous study
on implementation of Knowledge Management Strategy in an Organization. They are described
below in the following paragraphs.
The case study of Knowledge Management Strategy in Malaysian Halal Pharmaceutical
Companies shows implementation of Knowledge Management Strategy for sustainable
performance of the Organization (Hassan and Daud 2017). The case study shows that they
needed Knowledge Management Strategy for sustainable competitive advantage and effective
business performance. The Knowledge Management Strategy in this case study shows that it is

4KNOWLEDGE MANAGEMENT STRATEGY
required for Organization sustainability and performance. Another study on implementation of
Knowledge Management Strategy in a Mexican small-medium enterprises trading Company
shows improvement in Organization’s performance (Perez-Soltero et al. 2015). The study
shows that Knowledge Management Strategy helps in identifying, preserving and using
knowledge to solve problems in less time in Mexican small-medium enterprises. The study
shows the effect of Knowledge Management Strategy before and after its implementation in
Mexican small-medium enterprises.
The proposed Knowledge Management Strategy is useful in helping the Organization to
be more objective towards the decision making (Dalkir and Beaulieu 2017). The Knowledge
Management Strategy also helps to increase productivity and efficiency. The other benefits are
that it prevents system failures in the Organization. The proposed Knowledge Management
System for Universal Consultancy is Content Management System (Altun, Gulbahar and
Madran 2015). The proposed Knowledge Management Strategies to be implemented in
Universal Consultancy Company are given as follows. The Knowledge Management Strategies
are Organizational Structures, Organizational Culture, Knowledge Retention, Core
Competencies, External Knowledge Network and Knowledge Management Systems. The first
strategy is Organizational Structures which deals with the way the physical and non-physical
divisions and barriers impact the operation of Knowledge Management. The second strategy is
Organizational Culture which ideals with the way an Organization deals with the values, beliefs
and attitude among the workforce. The third strategy is Knowledge Retention which deals with
the identification of knowledge resources that are vulnerable to risk and should be retained in
the Organization. The fourth strategy is Core Competencies which deals with competitive
advantages and helps to sustain in the competitive environment. The fifth strategy is External
Knowledge Network which deals with identification, evaluation and establishment with external
networks such as customers, suppliers and competitors (Trantopoulos et al. 2017).
Implementation of Knowledge Management Strategy
The implementation of Knowledge Strategy is described in this section with in terms of
previous sections that describes Knowledge Management Strategy (Cheng 2014). The
implementation of Knowledge Management Strategy is demonstrated in the following
paragraph.
The implementation of Knowledge Management Strategy has four phases. They are
Knowledge Management Strategy diagnosis, Design of Knowledge Management Strategy,

5KNOWLEDGE MANAGEMENT STRATEGY
Realization of Knowledge Management Strategy and Rollout of Knowledge Management
Strategy (Liebowitz and Frank 2016). The first phase is Knowledge Management Strategy
diagnosis which helps to analyze and evaluate the specific needs and requirements of the
system of the Organization. This phase is concerned with the needs of an Organization for
implementing Knowledge Management System. This phase includes four dimensions of
Knowledge Management Strategy that are documentation, communication, generation and
utilization. These dimensions are used to realize the problems that exist in the Organization.
This phase is necessary to gather all the information, include managers and employees, and to
formulate desired goals and objectives. The information is necessary for defining of task force to
be distributed to further implementation phases. The second phase is design of Knowledge
Management Strategy which helps to design the previous planned goals and objectives. This
phase take into account the three aspects of an Organization. They are individual aspects,
organizational aspects and technical aspects. The individual aspects include employee’s
participations and their qualifications. The individual aspect helps to gather their perspective to
develop the design of Knowledge Management Strategy in the Organization (Geisler and
Wickramasinghe 2015). The organizational aspect is related to acceptance of facilities by the
management. The project importance is communicated to the employees after the final
acceptance through the management. The technical aspects are associated with the technical
tools such as software and hardware to support Knowledge Management Strategy. The
technology should be selected to suit the needs of employees and should be user-friendly. The
third phase is realization of Knowledge Management Strategy which helps in realizing the
design of Knowledge Management Strategy. This phase considers the individual, organizational
and technical aspects from previous design phase to realize the Knowledge Management
Strategy. The technical system is used for implementing Knowledge Management Strategy
which helps to promote acceptance of participating employees. The other factor that is usability
test is carried out in this phase to analyze different constraints such as learning ability,
efficiency, memorability, errors and satisfaction. The usability test is conducted through
questionnaire round to analyze and evaluate the suitability of Knowledge Management Strategy.
The questionnaire round includes several factors such as system feedback, learning factors and
other factors. The result of this phase is then delivered to the next phase where pilot phase is
done and finally rollout across the Organization is done. The fifth phase is rollout of Knowledge
Management Strategy across the Organization (Donate and de Pablo 2015). The rollout of
Knowledge Management Strategy helps to implement the strategy in the Organization that
follows a well-elaborated interaction strategy. The interaction that is followed is taken into

6KNOWLEDGE MANAGEMENT STRATEGY
account before, in-between and after the rollout process across the Organization (Siadat et al.
2015). The rollout is evaluated against the input factors provided to analyze the goals and
objectives are met or not. Finally, the implementation is done with summative evaluation of
Knowledge Management Strategy to be continuous and suitable for Organization’s business
process and users.
Organizational Culture (Communities of Practice or Organizational Learning)
The organizational culture such as Communities of Practice or Organizational Learning
is an important aspect to consider while implementation of Knowledge Management Strategy
(Pattinson and Preece 2014). The community of practices will be helpful for Universal
Consultancy Company to evaluate the present culture and problems of the Company. The
Community of Practice for Universal Consultancy described here is to identify the areas which
will help to analyze and evaluate the implementation of Knowledge Management Strategy. The
below design may have advantages and disadvantages according to the need of Organization
because suggestions are based on the overall description of Organization Culture. Therefore, it
is recommended to analyze and evaluate the necessary points required by the Organization.
The Community of Practices is designed here through suggestions to develop aspects of
Organizational Culture for implementation of Knowledge Management Strategy in Universal
Consultancy (Wagner III and Hollenbeck 2014). The first one is design for evolution for
Universal Consultancy. The design for evolution should be designed so that evolution of issues
fit between Organizational practices and information system. The second one is open a
dialogue between inside and outside perspectives. This part shows that managers and technical
system should coordinate to work together in an effective way for better decision making. The
third one is encouraging and accepting various levels of participation. This part shows that
employees should be encouraged for effective participation as they are totally dependent on
Decision Support system for making decisions (Power, Sharda and Burstein 2015). The
employees should be encouraged to deliver efficiency and effective productivity and they do not
give too much emphasis to the system. The fourth one is focus on values in Universal
Consultancy. This part shows that Universal Consultancy should reduce the information
overload condition generated due to decision support system. The other focus should be on
delivery of quality measures through effective participation of managers and employees. The
fifth one is coordination among the workforce of Universal Consultancy (Li et al. 2014). This part
shows that Universal Consultancy should understand the dynamics and functions of information
technology based system for betterment of the Organization. This is because difficulty in

7KNOWLEDGE MANAGEMENT STRATEGY
understanding of the system will be a major concern for the Organization. The sixth one is
identification and planning design for system failures (Frost 2014). This part shows that
Universal Consultancy should adopt measures such as risk management systems to prevent
system design failures in future.
The Community of Practices also contributes to sustain competitive advantage for
Universal Consultancy (Kalafatis et al. 2015). Universal Consultancy Company does not include
competitive advantage in its concern list. However Organizational culture such as Community of
Practices will help the Company to have strong competitive advantage. The sustainability of
competitive advantages of Universal Consultancy Company is achieved only when
Organizational culture is established.

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Implementation Roadmap of Knowledge Management Strategy
CALLING TO ACTION RESULT
Cycles of Continuous Improvement

9KNOWLEDGE MANAGEMENT STRATEGY
 Business
purchase
 Value
Proposition
 KM System
Direction
KM STRATEGY DEVELOPMENT RESULT
 KM Strategy
development
 KM
framework
development
DESIGNING AND IMPLEMENTING KM STRATEGY CAPABILITIES RESULT
 Plans and
Project
details
 Budget
details
 Implementati
on of KM
Strategy
EVOLUTION AND SUSTAINABILITY RESULT
 Valued and
Embedded
KM Program
Figure 1: Implementation Roadmap of Knowledge Management Strategy
(Source: Created by author)
Exploring
Business
KM System
values
Identification of
Critical Knowledge
Buy KM SystemAlignment of KM
System to Business
Priorities, Operations
and Functions
Determining
Current State
Business cases and Budgets Creation
Scope and Prioritization of Opportunities
Designing of
Implementation Plan
Creating Governance
Framework
Operational Design Departments
Measures development
Enhancement of IT
Resource Models design Rectify
Plans and
Cost
Budgets
KM approaches design
Knowledge Flow Process design
KM Strategy Alignment
to Business Priorities
Sustainability Awareness
Expansion of KM Strategy to meet demand
Evolution of
KM
Capabilities

10KNOWLEDGE MANAGEMENT STRATEGY
The above figure shows the roadmap for Knowledge Management Strategy
Implementation which helps to guide the steps for implementing in an Organization (Villar,
Alegre and Pla-Barber 2014). This implementation roadmap should be considered by Universal
Consultancy for effective implementation of Knowledge Management Strategy. The
implementation roadmap includes consideration of inside and outside people such as internal
stakeholders and external stakeholders. The next consideration is processes such as
establishment of practices and governance for efficient management of knowledge. The next
consideration is technology that should be chosen for configuration and utilization to enable
Knowledge Management Strategy. The other consideration is structure which directs the
transformation of infrastructure to facilitate the cross-discipline awareness and technology
experts. The final consideration is organizational culture to establish and cultivate knowledge
sharing among the employees and managers. Therefore, the above figure shows complete
details of how the project will be rolled out across the Universal Consultancy Company.
Recommendation
The implementation of Knowledge Management Strategy is discussed in this report in
terms of Organization cultures suggestions for Universal Consultancy Company. Therefore, the
recommendations for effective implementation of Knowledge Management Strategy and its use
for future prospective are discussed below.
 Implementation of Risk Management System- The implementation of Risk Management
System along with the implementation of Knowledge Management System provides
prevention from future risks and hazards.
 Consideration of goals and objectives- The goals and objectives of Universal
Consultancy Company should be formulated and considered to be suitable with
Knowledge Management Strategy.
 Maintenance and updating of Technology- The information technology system for
Knowledge Management Strategy should be maintained and upgraded on a regular
basis for effective business function.
 Human-oriented factors- The human resources must be considered as the base for
Knowledge Management Strategy implications are human resources which include
employees and managers.
 Knowledge Retention of employees- The installation of knowledge bases for retention of
loyal employees impact Knowledge Management Strategy.

11KNOWLEDGE MANAGEMENT STRATEGY
 Creation of Knowledge among employees- The knowledge is created among employees
through Knowledge Management Strategy to achieve the orientation of Universal
Consultancy Company goals and objectives.
Conclusion
The, above discussions conclude that implementation of Knowledge Management
Strategy in Universal Consultancy is achieved. The Knowledge Strategy is discussed for
Universal Consultancy that will be implemented. The implementation of Knowledge
Management Strategy is described in details with focus on issues of Universal Consultancy
Company. The suggestions to develop Organizational Culture, Community of practices or
Organizational Learning, to implement Knowledge Management Strategy are discussed in
details. The Community of Practices shows that it will help in evaluation of problems exist in
Universal Consultancy Company. The implementation roadmap of Knowledge Management
Strategy shows that it should consider some factors for effective implementation. Therefore,
effective implementation of Knowledge Management Strategy with consideration of problems
and issues of Universal Consultancy is necessary.