Knowledge Management Assignment: Taxonomy's Value to Organizations

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This report examines the role and value of taxonomy in knowledge management within organizations. It begins by contrasting top-down and bottom-up deployment strategies for taxonomy development, followed by a discussion of descriptive versus navigational taxonomy approaches. The methodology for developing a taxonomy is outlined, emphasizing the importance of organizing information and increasing usability. The report then details potential applications of taxonomy, including content management, search functionality, and customization. Furthermore, it explores how organizations can leverage taxonomy for website organization, customer support, content-as-a-service, and e-commerce, concluding that taxonomies are essential for meeting meta-knowledge needs, improving information retrieval, and enhancing overall organizational efficiency and value. References to relevant literature are also included.
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Running head: KNOWLEDGE MANAGEMENT
How taxonomy can add value to the organization
Name of the Student
Name of the University
Author Note
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Table of Contents
Introduction................................................................................................................................2
Top-down Vs Bottom-up deployment.......................................................................................2
Descriptive Vs Navigational taxonomy.....................................................................................3
Methodology adopted to develop the taxonomy........................................................................4
Potential applications.................................................................................................................4
More leverage out of the taxonomy...........................................................................................5
Conclusion..................................................................................................................................6
References..................................................................................................................................7
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Introduction
Taxonomies has been immensely helpful for any organization and after the arrival of
internet organizations are more interested with taxonomies for their structuring as well as
retrieval of their information, which are much easier to manage. Taxonomies are an effective
approach for helping organizations in meeting the need for meta-knowledge. However,
Taxonomies are considered the base of the classification schemes as well as indexing system
in the information management just like the Dewey Decimal System. Yahoo is among the
first big E-Business company to have successfully utilized taxonomies (Barbuto, 2016).
Therefore, taxonomy in the organization helps to find a suitable breakdown. In this report
how a taxonomy can add value to the organizations are described along with stating the
methodology for developing a taxonomy their potential applications and the ways to get
leverage out of that taxonomy.
Top-down Vs Bottom-up deployment
In building taxonomies, the two wider approaches are top down and bottom up. Top
down approach helps the organization evolve wider groups for instance departments,
locations or products and then inhabit the taxonomies with terms. Any company will try this
approach first where a small group of people will be given a task with explaining a structure
for the taxonomy and then certain terms will be added to each area. This can work
successfully for the taxonomies, which are simple, or for smaller sets of documents, however,
there is a huge amount of assumption in knowing what terms needed to be created (Garcia et
al., 2013).
On the other hand, the bottom-up approach begins by examining the content as a
whole following which the terms of the taxonomies will be added, formerly deciding on the
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hierarchy. Explaining taxonomy by inspecting the terms inside the documents is by far very
successful technique but executing this manually is very time consuming. However, tools can
guide in counting the frequency of the words as well as phrases though they will still need to
be categorized and placed manually into the taxonomies. Therefore, it can be said that top
down approach is mainly focused on the buttons, tabs and labels whereas, bottom up is
focused about the content as well as process analysis (Shameli-Sendi, Aghababaei-Barzegar
& Cheriet, 2016).
Descriptive Vs Navigational taxonomy
Descriptive taxonomy is another type that is found in the organizational environment,
which supports information reclamation through searching. However, by expanding as well
as maintaining a fundamental set of controlled vocabularies, an organization can constantly
label or tag their content along with descriptive metadata determined among these authorized
vocabularies. Moreover, vocabularies can also capture the knowledge worker phraseology
and map it to an organization’s favored terms. If an organization is creating a descriptive
taxonomy then they have to include reviewing entries opposition to an established set of
phrase and search for similarities, affinities, differences as well as dependencies (Clerck et
al., 2013).
Another type of taxonomy is the Navigational type, which is mainly focused at
detecting information mainly through browsing. However, once more here the taxonomy
supplies with a controlled vocabulary rather utilizing it in the framework for manipulating
doubts. Moreover, it can be help to knowledge employees so that they find the information
they need. Navigational Taxonomy comprise of labels exerted to categories of the content
based on the knowledge employees’ mental model of how the information is systematized. In
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taxonomy is totally based on the behavior of the users not on the content. Thus, as an
outcome the labels of categories may be differently organized from that of the concept based
descriptive taxonomy as navigational taxonomy can also contain words and phrases, which
would not meet the standards of the descriptive taxonomy (Bacha, 2012).
Methodology adopted to develop the taxonomy
Organizing information- Corporate Taxonomy will be the main storage design for the
organization’s content, which will in a similar way support the interoperability of
systems. Therefore, while developing taxonomy it would be beneficial if the
structured and unstructured informational sources can be related to common topics
(Taylor & Joudrey, 2017).
Increasing usability- If the corporate data is organized in a single manner then the
total utility of knowledge system will grow markedly. Thus, no longer the employees
need to retain the methodology behind a particular system just to find a different one
for another tool. However, it will help the organization to understand the information
that it holds along with what is missing.
Supporting the growth of the business-, the cost of implementing taxonomy lessons
the cost than that of a failure of a project. Therefore, there are substantial potential
benefit and instant returns.
Moreover, understanding the content as well as having a thorough understanding of the
audience, publishers, content, limitation and platform is very important.
Potential applications
The potential applications of taxonomy are that it permits as well as support both the
internal process as well as external features. Internal processes mainly includes content
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management where as external involves navigation, personalization and search. In the content
management, the taxonomy can cite both the hierarchical structure into which the content has
been scribed. Taxonomy is also use in search where consistently, appropriately metatagged
content support consumers to rapidly find the information they pursue with targeted, precise
and detailed search outcomes, despite of the location or language. Internal searches are also
efficient as the content managers or the owners of the business are suited to query the content
management system to identify the documents as well as files. Taxonomy can be further used
in customization by cross matching the content user types with that of the contain comprising
similar matatags. It is further used in navigation because it is easy for content management
system as well as tagged content to straightaway generate navigational structures
(Emmanouilidis, Koutsiamanis & Tasidou, 2013).
More leverage out of the taxonomy
Website organization and search- Organizing the websites are generally done by
information architecture web page. However, in maximum cases the templates of the
web pages are linked to a content type. At time, the organizations may want to
establish other web pages that bonds with special taxonomy elements. It can also
support creating widgets along with website search, which also depends on taxonomy.
Customer support- A well-organized taxonomy can also help the customers to rapidly
get hold of the information they required to solve their problems. When an
organization is aware of their customers then they can easily take advantage of
taxonomy to enhance their experience by spontaneously surfacing content associated
to the consumer’s particular situation (Park, Geum & Lee, 2012).
Content-as-a-service- This is the ability to generate content and deliver it to various
websites, apps, business applications along with other channels as well. However,
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without a well-organized taxonomy, content re-use or content-as-a-service cannot take
place. Taxonomy can further help obtaining the appropriate content into the
publishing channel straightaway.
Ecommerce- for the Ecommerce organizations taxonomy helps greatly the consumers
to quickly approach the products or services of their choice. For the beginners the
related products can be visible in a widget on the product page itself and surface
related products in a search. However, taxonomy can also provide associated content
like blogs, product related information in the product page so that it can motivate
engagement as well as enhance conversions (Wang, 2013).
Conclusion
Thus, from the above report it can be concluded that Taxonomies are excessively
helpful when it comes to organizations, as it is an effective approach meeting the need for
meta-knowledge. However, it can have many potential applications like in content
management system, search, utilizing the metadata for personalization as well as
customization and lastly used in navigation. Moreover, the leverage out of taxonomy has
been highlighted to be Website organization and search, Ecommerce, Content-as-a-service
and Customer support.
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References
Bacha, J. A. (2012). Taxonomies, folksonomies, and semantics: Establishing functional
meaning in navigational structures. Journal of Technical Writing and
Communication, 42(3), 249-263.
Barbuto Jr, J. E. (2016). How is strategy formed in organizations? A multi-disciplinary
taxonomy of strategy-making approaches. Journal of Behavioral and Applied
Management, 3(1).
Clerck, O., Guiry, M. D., Leliaert, F., Samyn, Y., & Verbruggen, H. (2013). Algal taxonomy:
a road to nowhere?. Journal of Phycology, 49(2), 215-225.
Emmanouilidis, C., Koutsiamanis, R. A., & Tasidou, A. (2013). Mobile guides: Taxonomy of
architectures, context awareness, technologies and applications. Journal of Network
and Computer Applications, 36(1), 103-125.
Garcia, S., Luengo, J., Sáez, J. A., Lopez, V., & Herrera, F. (2013). A survey of discretization
techniques: Taxonomy and empirical analysis in supervised learning. IEEE
Transactions on Knowledge and Data Engineering, 25(4), 734-750.
Park, Y., Geum, Y., & Lee, H. (2012). Toward integration of products and services:
Taxonomy and typology. Journal of Engineering and Technology
Management, 29(4), 528-545.
Shameli-Sendi, A., Aghababaei-Barzegar, R., & Cheriet, M. (2016). Taxonomy of
information security risk assessment (ISRA). Computers & Security, 57, 14-30.
Taylor, A. G., & Joudrey, D. N. (2017). The organization of information. ABC-CLIO.
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Wang, D. (2013). Influences of cloud computing on e-commerce businesses and
industry. Journal of Software Engineering and Applications, 6(06), 313.
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