Knowledge Management Report: Tech-World Australia Case Study Analysis

This report analyzes the knowledge management practices of Tech-World Australia, a company focused on providing IT solutions. The company emphasizes knowledge sharing, collaboration, and the use of technology to manage and disseminate information. The report highlights the importance of knowledge as a key asset and discusses how Tech-World Australia uses tools like group interviews, questionnaires, and IT systems to identify and utilize knowledge effectively. It also explores the company's culture of socialization, knowledge creation, and its approach to acquiring knowledge from external sources. The report concludes by emphasizing the significance of efficient knowledge utilization for maintaining competitiveness, ensuring that information is accessible to all employees, and using knowledge as a strategic advantage. The report references key literature on knowledge management and its impact on innovation and business performance.

Running head: KNOWLEDGE MANAGEMENT
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Knowledge management initiative by Tech-world Australia
Tech-world Australia is a leading company in Australia for sourcing new, tools and
analysis for other IT companies and assets the decision makers, professionals and managers.
Efficient management of knowledge in an organization is a crucial factor for the growth and
success of the organization. Knowledge is considered to be one of the most important assets
for any company. Tech-world Australia highly focuses on the knowledge and gathered
information in order to ensure efficiency and productivity. Tech-world Australia highly
considers technology to be an important component of its knowledge management strategy.
The company support various systems; collaboration, structure and teams for manage
knowledge. The efficient utilization of knowledge and other resources of the company are
measured by developing a process and design to manage change in the organization.
Knowledge sharing is the culture of the company (Alegre, Sengupta and Lapiedra, 2013).
Tech World Australia utilizes various tools and practices including group interviews, focus
groups, knowledge surveys, questionnaires, observation and network analysis for discovering
and detecting knowledge in the organization. The process of identifying and evaluating the
knowledge assets in the organization are heavily supported by information technology. It
utilizes complex categorization and other retrieval mechanisms to successfully assess and
organize the knowledge assets in various forms. As mentioned above, knowledge sharing is
considered to be highly important by the company. Knowledge sharing plays an important
role for reusing the knowledge or creation of knowledge in the organization. Socialization
with informal networks is the culture of the company, in this process the information
technology plays a supporting role in the company (Holtshouse 2013) . The company is
highly involved in creating, assessing and actually implementing the existing knowledge.
The company enables knowledge sharing and knowledge creation by creating a suitable work

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environment and focuses in unstructured work environment where creativity and innovation
is highly encouraged. The employees of the organization are provided access to collaborative
information technology systems such as Groupware applications which is supportive. It
provides access to useful information and data from sources like data warehouse, information
systems, data mining and others. The company also considers acquisition of knowledge from
other external sources like customer, partners, and competitors in the market, mergers and
suppliers. It requires establishing the right channels for transferring and acquiring the
knowledge (Donate and de Pablo 2015).
Therefore, by applying various tools, process and techniques the company ensures the
various knowledge and accurate information in flown in the organization in every levels at
the right time and the right place. Tech-World has wide range of talented, skied and
knowledgeable employees in the organization, which is a useful asset to the company. Proper
utilization and efficient utilization of the existing knowledge and skills are highly important.
It can maintain its competitiveness in the market by effective and efficient utilization of
knowledge in the organization (Donate and de Pablo 2015). The culture of the company and
its structure ensures that information can be assessed by all the employees and assessed at the
right time. This can be used as a strategic advantage to the company.

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References
Alegre, J., Sengupta, K. and Lapiedra, R., 2013. Knowledge management and innovation
performance in a high-tech SMEs industry. International Small Business Journal, 31(4),
pp.454-470.
Donate, M.J. and de Pablo, J.D.S., 2015. The role of knowledge-oriented leadership in
knowledge management practices and innovation. Journal of Business Research, 68(2),
pp.360-370.
Holtshouse, D.K., 2013. Information technology for knowledge management. Springer
Science & Business Media.