BISY3005/ISY3005: Knowledge Management of the World Bank Report

This report examines the World Bank's implementation of a Knowledge Management System (KMS) to address challenges in creating and sharing knowledge. The World Bank, a major international financial institution, faced issues in knowledge flow, prompting the adoption of a KMS to improve internal connectivity and customer interactions. The report details the difficulties encountered, including motivating employees, keeping up with technology, measuring knowledge contribution, and maintaining security. Despite these challenges, the World Bank achieved success by utilizing technologies like intranets, collaboration tools, and help desks, leading to operational efficiency, faster cycle times, and improved customer and employee satisfaction. The report concludes by outlining the success metrics employed, focusing on KM deployment factors, values, compliance, and activities, providing a comprehensive overview of the World Bank's KM journey.

Knowledge Management
of World Bank
Name of the Student
Name of the University

Description of the Company and Explanation of the
Problem
 The World Bank is the most popular international
financial institution that has been doing business
for more than 75 years.
 They have implemented knowledge management
system for the issues being faced by them.
 They were unable to create proper knowledge
through their business operations and hence they
could not facilitate the knowledge flow with their
partners and clients (KM in World Bank. 2020).

Description of the Nature of the Knowledge
Management Initiative
 The organization has implemented an
initiative of KM to increase their internal
connectivity and to use various approaches
for resolving long term issues.
 The current KMS helps them in interacting
with the customers successfully by
involvement of accurate data.
 The process was to execute a proper strategy
in their business (Xiaojun 2017).

Explanation of the Difficulties faced during KMS
Implementation
World Bank has faced some of the most
significant and noteworthy difficulties while
implementing the KMS in their business and
these are as follows:
 Getting and Keeping People Motivated:
The organizational management was
unable to keep their people highly
motivated and hence they were unable to
provide proper production in the work.

Difficulties Contd..
 Keeping up with the Ever Changing
Technology: The next difficulty that was
faced was that they were unable to keep up
with the ever changing technologies.
 Measuring Knowledge Contribution: The
organizational management was unable to
measure the contribution of knowledge in
their organization (Schmit 2014).
 Maintenance of Security: The knowledge
security was at stake and as a result,
effectiveness was not proper.

Assessment of the Successful KMS
 World Bank has become successful after
implementation of KMS, so that maximum efficiency
is being gained in the business.
 They have used different technologies, like corporate
extranet and intranet, several tools for collaboration,
help desk, fax and lotus notes.
 The major benefits gained by them include
operational efficiency, faster cycle time, elimination
of constraints, customer satisfaction and employee
satisfaction.

Success Metrics used for KMS
The main success metrics used for KMS are as follows:
 Measurement of KM Deployment Factors.
 Measurement of KM Values.
 Measurement of KM Compliance.
 Measurement of KM Activities and Business Results (Liebowitz
2019).

References
KM in World Bank. 2020. [online]. Accessed from
http://www.kmbestpractices.com/world-bank.html
[Accessed on 28 January 2020].
Liebowitz, J., 2019. Building organizational intelligence:
A knowledge management primer. CRC press.
Schmitt, U., 2014, March. How this paper has been
created by leveraging a personal knowledge
management system. In 8th International Conference on
Higher Education (ICHE) (pp. 16-18).
Xiaojun, Z., 2017. Knowledge Management System Use
and Job Performance: A Multilevel Contingency
Model. MIS quarterly, 41(3).