Online Ordering System Report for Koala Chocolates of Redfern Project

This report focuses on developing an online ordering system for Koala Chocolates of Redfern to enhance their marketing and sales capabilities. The report begins with an executive summary outlining the need for an online presence and a smartphone application, along with the importance of system security and inventory tracking. It then provides a brief overview of the technology involved, highlighting features like one-click ordering, automated processes, cash-on-delivery options, real-time menu customization, GPS integration, and CRM capabilities. The report further details the implementation plan using a Gantt chart and work breakdown structure, including project initiation, planning, execution, monitoring, and closure. A communication plan emphasizes involving the entire team and combining online and offline channels. Finally, a contingency plan outlines measures to address critical systems, data backup, disaster recovery, and food security, including mock drills and media relations. The report concludes by referencing relevant academic sources that support the discussed concepts.

Running head: ONLINE ORDERING SYSTEM
Online ordering system
(Koala Chocolates of Redfern)
Name of the student:
Name of the university:
Author Note

1ONLINE ORDERING SYSTEM
Executive summary
Koala Chocolates of the Redfern is found to be included in chocolate and sweets. For rising the
scopes of marketing, management requires the necessity of selling products online. Here, the new
ordering system over the Intent must be connected to the current information technology framework.
This should track the inventory in factory and warehouse. Above all, Koala Chocolate expects to
develop a smartphone application. Besides, the system must stay secure. To evaluate the project, the
technology is demonstrated in brief in this paper. Apart from this, the plan of implementation, plan
of communication and the measures of contingency are analyzed in the following report.

2ONLINE ORDERING SYSTEM
Table of Contents
1. Introduction:......................................................................................................................................3
2. Technology in brief:..........................................................................................................................3
3. Illustrating the implementation plan and implementation timeframe:..............................................4
4. Communication plan:.........................................................................................................................8
5. Contingency plan:..............................................................................................................................9
6. References:......................................................................................................................................11

3ONLINE ORDERING SYSTEM
1. Introduction:
The Koala Chocolates of the Redfern is involved in making various chocolates and different
types of novelty sweets. In order to increase the options of marketing, their management needs to
sell the products over the Internet. Their latest online ordering system should link to the present IT
system of Koala tracking the inventory in the warehouse and factory. Besides, the business also
intends to have a smartphone app. Further, the system should be secure. Firstly, technology is
discussed in brief. Besides, the implementation plan, communication plan and contingency plan are
demonstrated in the study.
2. Technology in brief:
The app-based ordering system would easily permit the customers in ordering food in one
click. Next, the technology must boost the sales and make the process totally automated having
lesser amount of manpower. Besides, it must have the feature of cash on delivery. This would help to
enhance Koala Chocolate’s brand credibility. Having multi-cuisine food on the basis of the facility
to have regional chocolates and sweets in their menu is helpful to get conventional customers (Wyse
et al. 2019). Furthermore, the editing o the pricing, categories and menu in real time is simple and
could be customized at fingertips. The technology must comprise of quick and fast ordering process.
The customers could be notified fast as they place new orders such that one can begin the exertion of
order. Again, the GPS enabled system will be useful to serve in tie despite any delay in delivery
(Chen and Huang 2019). Moreover, the customers must be able to contact with the available contact
form in Koala Chocolates' site or app to resolve the queries very fast. Accurate insights of business
must provide them with the proper data regarding the orders placed, location and visitors. This must
provide the total statistical assessment of business. The system must by default come with the inbuilt

4ONLINE ORDERING SYSTEM
CRM. This is helpful to evaluate and control the customers for efficient business. Again, it can retain
the clients with integrated loyalty programs such as sending personalized SMS, reward points and
emails. Here, mobility must be the key for them and their customers must order food irrespective of
time and place. Deals and orders would permit to market the business over the Internet to reward or
attract the customers. The integrated social media sites are helpful to promote the business easily and
develop the business along with driving the revenues. Next, there should be easy and quick process
of cancellation. These can be cancelled at any time despite and charges of cancellation. The repeated
orders can be performed as the clients are never needed to feed every data again and again (Chen,
Yu and Yang 2018). Clients are able to order a similar thing despite any entering of a word. Sales
can be practically enhanced allowing more to reach the business of Koala Chocolates leading to
more amount of sales. Less manpower can make the process totally automated with avoiding wrong
orders. The user friendly interfaces can make the users be more flexible to put the orders from
mobile app and sites. Again, different payment gateways can be integrated. Unlike the physical
restaurants, the technology must work throughout the day permitting the clients to put online orders
at any point of time (Sun et al. 2017). Besides, the Xerox of the identity of the customers can be
maintained with the system as subsequent orders come from the customers. This can yield a better
return of sales and clients with smarter customer satisfaction and value for money. Ultimately, there
should be zero error. This system must deliver the exact details of delivery address, time, and
customer details and so on without any sort of error.
3. Illustrating the implementation plan and implementation timeframe:
Task Name Duration Start Finish Predecessors
Project Initiation 4 days Fri
8/2/19
Wed
8/7/19

5ONLINE ORDERING SYSTEM
Project Planning 10 days Wed
8/14/19
Thu
9/19/19
1
To set the goals for Koala Chocolates
online ordering system
15 days Wed
8/14/19
Tue
9/3/19
1
Developing the criteria used to measure
the success of the goal
5 days Wed
9/4/19
Tue
9/10/19
3
Creating a scope statement for Koala
chocolate
4 days Mon
9/16/19
Thu
9/19/19
4
Project Execution 1 day Mon
9/23/19
Mon
10/28/19
2
Developing the project team 3 days Mon
9/23/19
Wed
9/25/19
5
Assigning the resources 2 days Thu
9/26/19
Fri
9/27/19
7
Executing the project management plans 4 days Mon
9/30/19
Thu
10/3/19
8
Procurement management as required 2 days Fri
10/11/19
Mon
10/14/19
9
Setting up the tracking systems 3 days Tue
10/15/19
Thu
10/17/19
10
Executing the task assignments 2 days Fri
10/18/19
Mon
10/21/19
11
Arranging the status meetings 2 days Tue Wed 12

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10/22/19 10/23/19
Upgrading the project schedule 1 day Thu
10/24/19
Thu
10/24/19
13
Modifying the project plans as required 2 days Fri
10/25/19
Mon
10/28/19
14
Project Performance or Monitoring 1 day Tue
10/29/19
Sun
11/10/19
6
Creating quality deliverables 4 days Tue
10/29/19
Fri
11/1/19
15
Effort and Cost Tracking 2 days Mon
11/4/19
Tue
11/5/19
17
Project Closure 1 day Tue
11/12/19
Sat
11/16/19
16
Using cloud-based software solution
collect and save project documents at a
single location
4 days Tue
11/12/19
Fri
11/15/19
18

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Figure 1: “Gantt Chart for the project of Koala chocolate food ordering system”
(Source: Created by Author)

8ONLINE ORDERING SYSTEM
Figure 2: “Work Breakdown Structure for the project of Koala chocolate food ordering
system”
(Source: Created by Author)
4. Communication plan:
At first, Koala Chocolates must get their entire team involved. They should involve the
employees and management as the active participants increasing the buy-in and engagement. Their
project team must witness firsthand regarding the way the concepts can translate to the tangible type
of results. This results in planning that everybody can go on board with that. Next, Koala Chocolates

9ONLINE ORDERING SYSTEM
must combine offline and online channels (Leong 2016). Regarding measurement, they must find
out through testing what initiatives have been working and is the necessity of rethink. Here, for
instance, as their objective of communication is to boost their online existence, they must calculate
the success as per their number of pages on Facebook along with the likes. Irrespective of the fact
that Koala Chocolates' aim is to inform, clarify or persuade, their best practice is to document the
goals from the point of view of customers. Staff meetings, videos, e-mails, media relations, digital
advertisings, blogging and social media are all viable modes to communicate (Zhang et al. 2019).
Nonetheless, it never indicates that that is suitable for Koala Chocolates. Hence they must invest in
that, which a good fit for them.
5. Contingency plan:
Koala Chocolates must identify the critical systems and processes and related recovery and
contingency measures. Then, they must deploy a disaster significance on the basis of effects to
critical systems and processes. Next, they must confirm the important records to restore the
operations and define the arrangements of off-site storage. Further, they should establish
mechanisms of testing and then maintaining the planning with suitable data utilization and backup.
Then, they must define the contingency measures to perform complex tasks and related procedures
(Wilson, Srite and Loiacono 2017). Koala Chocolates must perform a mock food recall drilling
along with yearly much food protection drills. Next, they can undertake food security evaluation and
identify some alternate sites of manufacturing with the action plan as any major business disruption
occur. They can create product disposition pan on the basis of a particular situation and risk
assessment (Kedah et al. 2015). Besides, they can assure actions as per the regulations or laws
established and minimize legal responsibility. Further, they can quickly determine and denote the
issues of the stakeholders affected. They must maintain working associations with various media and

10ONLINE ORDERING SYSTEM
choose different authorities helping in broadcasting Koala Chocolates' message. Lastly, they must
control various economic exposures.

11ONLINE ORDERING SYSTEM
6. References:
Chen, S.C., Yu, H.M. and Yang, S.C., 2018, December. Digital image processing based on ordering
system. In 2018 International Symposium on Computer, Consumer and Control (IS3C) (pp. 318-
321). IEEE.
Chen, W. and Huang, W., 2019, September. A Study on the Consumer Behavior of Online Ordering
Platforms and Its Influencing Factors. In 2019 3rd International Seminar on Education,
Management and Social Sciences (ISEMSS 2019). Atlantis Press.
Kedah, Z., Ismail, Y., Haque, A.A. and Ahmed, S., 2015. Key success factors of online food
ordering services: An empirical study. Malaysia Management Review, 50(2), pp.19-36.
Leong, W.H., 2016. Food Ordering System Using Mobile Phone (Doctoral dissertation, UTAR).
Sun, X., Dong, H., Huang, A., Yang, Y., Qin, Y. and Jia, L., 2017. An Analysis Of The Influential
Factors Of The Choice Of The Pattern Of Ordering Cars Online Based On Ism And Ahp. In
Machinery, Materials Science and Engineering Applications (pp. 531-538). CRC Press.
Wilson, E.V., Srite, M. and Loiacono, E., 2017. A Call for Item-ordering Transparency in Online IS
Survey Administration.
Wyse, R., Gabrielyan, G., Wolfenden, L., Yoong, S., Swigert, J., Delaney, T., Lecathelinais, C., Ooi,
J.Y., Pinfold, J. and Just, D., 2019. Can changing the position of online menu items increase
selection of fruit and vegetable snacks? A cluster randomized trial within an online canteen ordering
system in Australian primary schools. The American Journal of Clinical Nutrition, 109(5), pp.1422-
1430.