University Project Proposal: Koala Chocolates Online Ordering System

This project proposal outlines the development of an online ordering system for Koala Chocolates, aiming to enhance their performance and expand their online presence. The proposal details the technology to be implemented, including features like online ordering, payment options, and order tracking, along with integration with existing IT systems for inventory management. A Gantt chart provides a timeline for the project, while communication and contingency plans address stakeholder engagement and potential disruptions. The proposed system will allow customers to choose products, place orders, pay online, and track deliveries, ultimately improving customer relationships and business operations. The project is planned with defined phases, including initiation, planning, execution, testing, and closure, ensuring a structured approach to meet the deadline set by the company's management. The proposal also includes a bibliography with relevant references.

Running head: CMP1042ASSIGNMENT2
CMP1042ASSIGNMENT2
- PROJECT PROPOSAL
Name of the Student
Name of the University
Author Note

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Table of Contents
Introduction......................................................................................................................................2
About the technology.......................................................................................................................2
Gantt chart.......................................................................................................................................4
Communication plan........................................................................................................................4
Contingency plan.............................................................................................................................5
Bibliography....................................................................................................................................7

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Introduction
The aim of this proposal is to describe the main technology that is going to be
implemented within the koala chocolates organization for the purpose of enhancing their
performance. In order to enhance the performance of the Koala organization it becomes essential
to implement new online ordering system that will link all the existing IT system and will
maintain a proper track of the inventory. It is expected that the developed system will be able to
process the needs of customers effectively within time. Moreover it is expected that the project
will be completed within the deadline that is provided by the senior manager of the organization.
About the technology
The new online ordering system will facilitate the customer with better opportunities. It is
expected that the online ordering system will be flexible and will ensure that better support is
provided towards the organization. The online ordering system will link towards the Koala
organization and will focus on tracking the main inventory that is mainly concerned with
processing the products. It is important to ensure that the newly implemented technology will be
able to fix the challenges that were faced earlier. In order to order chocolates from using online
system the user needs to get registered within the system. After this the user can order items
online. For the purpose of receiving the item the user needs to select appropriate location within
the map along with proper landmark so that it becomes easy to deliver the product. In order to
overcome the challenges faced while delivering the chocolates towards the customers, the system
has included Onetime password system. This will ensure that the desired product is received by
the customers. This will minimize the chances of receiving wrong chocolates. The main aim

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behind developing new online ordering system within Koala is that it wants to sell the products
online. This will help the organization to expand the business as the online site can be accessed
from any part of Redfern. The system will be developed with all the necessary details regarding
the chocolates and novelty sweet. With the implementation of online ordering system the
customers of Koala will be able to choose products from a wide range of varieties and will be
able to track the orders. Moreover the system will also allow the customer to manage the
payment system along with arranging the delivery option.
The main features that are going to be offered with the implementation of newly
developed online ordering system are that it will offer the customers with different payment
options. The customers will be able to select appropriate item from the provided menu. The
delivery will reach towards the customers within the scheduled time. Apart from all this the
online ordering system will offer tracking facility. This will ensure that the waiting time is being
reduced. As soon as the delivery is being provided towards the customers, they are allowed to
share their feedback. The valuable feedback from the customer will help in managing the
activities effectively. The developed system will be flexible, easy to access and can be accessed
by getting logged in within the site. The online system will also focus on keeping a track of the
inventory stock so that it becomes easy to manage the products. This will ensure that proper alert
is being provided on the website as soon as the item gets out of stock. The purpose of online
ordering system is to enhance the performance by providing better flexibility and opportunity
towards the users. With the implementation of this technology it is expected that the organization
will be able to enhance their business performance. Thus it is expected that with the
implementation of this technology the organization will be able to develop the relationship that is
maintained between customer and organization.

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Gantt chart
Task Name Duration Start Finish
Koala online ordering system plan 57 days? Mon 6/24/19 Tue 9/10/19
Phase1: Initiation 16 days Mon 6/24/19 Mon 7/15/19
Scope statement 2 days Mon 6/24/19 Tue 6/25/19
Feasibility analysis 3 days Wed 6/26/19 Fri 6/28/19
Systems specification 3 days Mon 7/1/19 Wed 7/3/19
identifying functional requirements 2 days Thu 7/4/19 Fri 7/5/19
identifying non functional requirements 3 days Mon 7/8/19 Wed 7/10/19
resource identification 3 days Thu 7/11/19 Mon 7/15/19
Phase2: Planning 22 days Tue 7/16/19 Wed 8/14/19
Risk management plan 2 days Tue 7/16/19 Wed 7/17/19
communication plan 3 days Thu 7/18/19 Mon 7/22/19
procurement plan 3 days Tue 7/23/19 Thu 7/25/19
quality management plan 4 days Fri 7/26/19 Wed 7/31/19
stakeholder management plan 4 days Thu 8/1/19 Tue 8/6/19
time and cost management plan 4 days Wed 8/7/19 Mon 8/12/19
contingency plan 2 days Tue 8/13/19 Wed 8/14/19
Phase3: Execution plan 11 days Thu 8/15/19 Thu 8/29/19
prototype design 2 days Thu 8/15/19 Fri 8/16/19
UML design 2 days Mon 8/19/19 Tue 8/20/19
data modeling 2 days Wed 8/21/19 Thu 8/22/19

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database connectivity 3 days Fri 8/23/19 Tue 8/27/19
simulation 2 days Wed 8/28/19 Thu 8/29/19
Phase4: testing 5 days Fri 8/30/19 Thu 9/5/19
unit testing 3 days Fri 8/30/19 Tue 9/3/19
user acceptance testing 2 days Wed 9/4/19 Thu 9/5/19
phase5: closure 3 days? Fri 9/6/19 Tue 9/10/19
sign off 2 days Fri 9/6/19 Mon 9/9/19
final document submission 1 day? Tue 9/10/19 Tue 9/10/19
Communication plan
Communication plan will help in providing information towards the major stakeholders
effectively. The main stakeholders that are associated with the Koala organization are the
customers and the delivery representative that will focus on delivering the products. Thus it
becomes essential to have a formal channel that will help in communicating with the major
stakeholders. The steps associated with the communication plan are as follows:
Purpose of
communication
Who When Medium Frequency
to discuss the
features offered
with online
sales manager,
the warehouse
and inventory
Before
initiating the
project
Face to face
meeting
Once

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ordering system manager and
the CEO
To discuss the
way through
which delivery
time can be
managed
Sales manager,
marketing head
At the time of
product
delivery
Emails Weekly
To discuss the
customer
satisfaction plan
CEO, senior
manager and
team associates
Determine the
satisfaction rate
of the
customers
Meeting and
emails
Monthly
To discuss the
business
strategies those
will be involved
CEO, business
analyst, sales
manager, the
warehouse and
inventory
manager,
senior manager
During
planning phase
Meeting Monthly
To discuss
current status of
the project
Senior
manager, chief
executive
officer,
inventory
At the end of
each phase
Meeting weekly

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manager
Contingency plan
The contingency plan is mainly used for the purpose of describing the events that are
likely to disrupt the operations taking place within the online ordering system. The online
ordering system can be impacted by the improper working of the net. It becomes difficult to
order online if there is no proper internet connection. This can be interrupted due to natural
calamities or other issues. The other problems those are likely to impact the performance of the
organization if the database maintained within the online ordering system gets distorted. Thus it
becomes essential to implement proper measures that will support the organization to manage the
products. There are more challenges that are likely to impact the performance of the organization
this includes late deliveries towards the customers or wrong deliveries towards the customers.
This has the potential to impact the performance of the organization and will also hamper the
relationship maintained with customers. In order to provide better support towards the
organization it becomes essential to develop an effective plan that will help in mitigating the
challenges. The main concern is to improve the relationship by implementing proper measures so
that it can ensure better results towards the performance of the organization.

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Bibliography
Anuar, S., Abdullah, S. and Wai, S.J., 2017. Restaurant Pre-Ordering System: An Approach to
Channeling Dynamic Business Creativity. International Journal of Applied Engineering
Research, 12(24), pp.14693-14701.
Badewi, A., 2016. The impact of project management (PM) and benefits management (BM)
practices on project success: Towards developing a project benefits governance
framework. International Journal of Project Management, 34(4), pp.761-778.
Bilgihan, A. and Bujisic, M., 2015. The effect of website features in online relationship
marketing: A case of online hotel booking. Electronic Commerce Research and
Applications, 14(4), pp.222-232.
Kerzner, H., 2017. Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Newport, J.K., Moller, J.J., Newport, K.J., Aroshaliny, G. and Jawahar, G.G.P., 2017.
Community Participation in Contingency Plan Preparation towards Disaster Mitigation. J Earth
Environ Sci: JEES-122. DOI, 10.
Papke-Shields, K.E. and Boyer-Wright, K.M., 2017. Strategic planning characteristics applied to
project management. International Journal of Project Management, 35(2), pp.169-179.