Communication Skills HRD Program Implementation at Korean Airlines

This report provides a comprehensive overview of a Human Resources Development (HRD) program focused on enhancing communication skills within Korean Airlines. It details the program's objectives, rationale, and implementation strategies, emphasizing the importance of effective communication in the airline industry. The report outlines the training methods and HRD practices to be employed, including verbal and non-verbal communication skill lessons for employees, staff, and crew members. It also includes a training outline with required materials and an evaluation plan to assess the program's effectiveness. The goal of the HRD program is to equip employees with the necessary communication skills to provide excellent customer service, handle flight-related issues, and contribute to the overall success and brand image of Korean Airlines. This document is available on Desklib, a platform offering a wide range of study tools and resources for students.

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Developing Communication Skills
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Table of Contents
Introduction......................................................................................................................................3
Brief description of the program......................................................................................................4
Program objectives and rationale.....................................................................................................5
Implementation of the program and its benefits for the employees and the organization...............6
Training methods and HRD practices to be used and the rationale behind it..................................7
A training outline and the description of training materials required..............................................8
An Evaluation Plan..........................................................................................................................9
Conclusion.....................................................................................................................................10
References......................................................................................................................................11

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Introduction
The report will cover the dissimilar aspects linked to HR practices and their execution in
the organisation of Korean Airlines. The recruitment and selection methods within Korean
Airlines will be chosen according to the HR practices followed within the organization. The
Human resources development program relating to the development of the communication skills
will be followed within the Korean Airlines organisation that would help to make certain that the
operational activities are done smoothly without any obstacles or interferences. A brief
description of the program related to the development of HRD practices would be demonstrated
as applied upon Korean Airlines. The HRD program has to be implemented with the help of
aligning with basic strategies that would ensure the implementation of the operational tasks in
the organisation.
According to Bryson (2018), the different modern and advanced methods of training and
development followed within the organisations tend to provide support in establishing the
various traits of developing the practices of HRD smoothly within Korea Airlines that has its
operational strategies and frames its operational expenses. Process related to the creation of
values within the Korean Airlines tends to accept certain practices that assist in the execution of
the operational activities of the organisation regularly. According to Bratton & Gold (2017), the
dissimilar methods of training and the practices related to HRD program adopted within the
Korean Airlines organisation tends to provide support to the organisation in helping them to
establish their manufacturing bases and provide substantial services to the numerous passengers
that avail their services. The HRD program of developing communication skills is of immense

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importance to be practised in the airlines Company as communicating with the passengers' holds
relevance in the airline's industry that provides substantial services to numerous passengers.
An evaluation plan of the HRD program being developed in Korean Airlines is being
processed to provide the assessment and analysis of the methods and practices being
implemented.
Brief description of the program
Communication is an important aspect and needs to be implemented properly within the
different organisations carrying on their trade operations in various countries throughout the
world. According to McKinnon et al., (2017), the HRD program of development of
communication skills in the Korean Airlines organisation tends to ensure that the employees are
provided with the proper training skills to provide the customer services by the needs of the
customers. Communication skills shall be provided by conducting workshops and training
programs that would take into account the varied ranges of skills to be displayed by the
employees to prove their worth. The employees are provided training in developing the
communication skills about providing smooth customer services and thus ensuring that the
customers do not face any problems at the time of traveling by airplanes.
According to Nicolini (2016), the program related to human resources development shall
take into consideration the various practices that are provided to the employees during training
regimes and schedules. Verbal and non-verbal communication skill lessons are provided to the
employees, staffs and the crew members of the Korean Airlines to develop their employees as
assets to make certain that the operational actions are executed in a smooth and well-organized
manner.

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The training program tends to take into account the different strategies that are adopted
by the organisation to execute the operational tasks and activities in an efficient manner.
Training programs involved in the HRD program of developing the skills of communication
tends to develop the different activities that have to be performed by the employees to ensure that
they can develop the verbal and communication skills in the organisation. The human resources
development program followed in Korean Airlines involves brochures and leaflets that help in
the implementation of the strategies and varied range of activities within the organisation.
Program objectives and rationale
The objectives of the HRD program organised by Korean Airlines are as follows:
1) To develop communication skills among the various employees of Korean Airlines.
2) To help the employees of Korean Airlines to execute the operational activities by adhering to
the training practices and regimes.
3) To help the employees and the different staffs working for the organisation to develop
themselves professionally.
4) To recommend strategies within the organisational activities that would help the employees to
develop their skills perfectly.
Rationale
According to Greene (2018), the reason for adopting the HRD program for developing
the skills related to communication among the employees tends to be executed in a specific
manner by following the strategies of the program. Korean Airlines is a reputed airlines
Company that was founded in the year of 1962. The organisation appointed employees who were

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promising, talented, and skillful and could implement the activities in a smooth and proficient
manner. The HRD program and its various traits being followed in the organisation tend to adopt
confident practices that would ensure that the employees can communicate properly to provide
the customers with the basic services helping them avail the services of the Airlines with comfort
and ease.
According to Latham (2018), the reason behind conducting the specific HRD program is
to develop the skills of communication among the employees that work in the organisations and
execute the operational tasks with utmost ease and comfort. The HRD program of developing the
skills of communication among the employees also ensures that the different operational tasks
and activities of the organisations are completed properly so that the employees can develop
themselves in a even and competent manner. The reasons for the execution of the operational
activities by adopting the HRD program based on communication skills was because
communication skills form the fundamental base of any organisational activities to be performed
in a specific manner. The HRD program is effective enough to help the employees to establish
themselves in helping the organisation to grow and develop personally and professionally.

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Implementation of the program and its benefits for the employees and the organization
According to DeCenzo et al., (2016), the HRD program was implemented by following
the necessary steps involved in the training methods and procedures being followed in the
organization. The program had numerous benefits for the employees and the organization as it
helped in following the objectives and fulfilling them by aligning with the specific methods and
strategies. The development of the communication skills involved in the HRD program of the
organisation of Korean Airlines had to be implemented by adhering to the systems and strategies
being devised by the organisation.
According to Kimet al., (2016), the training methods and procedures utilised in the
workplaces tend to get old and backdated and thus needs to be replaced by fresh and modern
training methods and procedures. The newer and modern training methods involve the strategic
methods and processes that help in devising the appropriate strategies helping in the smooth
functioning of the different communication skills in the organisational sphere. The training
methods and practices need to be revamped and changed to be executed properly within the
organisation that is conducting its operations throughout the world. Newer approaches and
thoughts have to be applied in developing the methods and procedures of training that would
help in developing the operational activities and strategies smoothly in the organisation, helping
in providing smooth services to the passengers.
The program tends to provide benefits to the employees, and the organisation also
benefits from it since the employees are empowered and can execute the activities smoothly
within the organisation. The HRD program would ensure that Korean Airlines can make their

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Sky Network active in executing the various activities of marketing and manufacturing activities
in a smooth and efficient manner. The Airlines Company can promote its different services and
technologically advanced and well-designed products to be developed by adhering to the
legislation and standards of the environment and product manufacturing. According to Hopkins
(2016), the program once being implemented would ensure that the employees learn to apply the
various strategies to good effect that would provide them with the assurance of executing the
activities properly and smoothly within the Korean Airlines Company. As the employees are
considered as assets of the Company to the employees, tend to develop themselves strongly to
make sure that the activities are executed in a smooth and proficient manner.
Training methods and HRD practices to be used and the rationale behind it
According to Cunningham (2016), the training methods and HR practices that are
adopted by Korean Airlines to develop the required communication skills within them are
designed in accordance to the strategies devised by the management that would help in achieving
the targets and goals for the organisation smoothly. The HRD practices being followed would
help Korean Airlines to devise strategies to ensure that the operational tasks within the
organisation are done smoothly and efficiently. The HRD practices such as namely following
modern and advanced training practices within the organisations would help in the execution of
the operational activities in a smooth and efficient manner. Various job roles are developed by
the requirements and designing of the services to be provided to the passengers by the crew and
staffs of Korean Airlines. The Airlines Company tends to devise certain strategies to execute the
varied range of activities within the organisations.

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According to Daft (2015), developing communication skills among the employees would
also involve providing training methods and procedures to develop the technologically advanced
and modern services that are to be provided to the employees of the Korean Airlines. The crew
and staff members of the Airlines Company would help to ensure that the specific strategies
associated with the development of the operational tasks would reach out to the passengers
properly. The employees need to develop proper communication skills to inform the passengers
about any flight delays or cancellation due to inclement weather and unavoidable circumstances.
The employees would be able to learn about the various skills of team building by applying
Belbin’s team development theory that would provide support to the organisation to execute their
work in a cohesive and coordinated way.
According to Pollitt & Bouckaert (2017), the communication skills would be helpful for
the functional departments and units working in Korean Airlines and would ensure that the
specific strategies are devised that ensures the smooth execution of the operational activities in
the organisation. Korean Airlines would follow the basic steps that would help them to enhance
their brand image and manufacture products and services in a quality manner. Developing
writing skills among the employees, thereby helping them to despatch important messages to be
circulated to their employees with the help of e-mails, letters, and by memos. The important
information needs to pass through to the different stakeholders associated with the organisations.
Korean Airlines Company tends to ensure that the specific strategies are devised within the
organisation to execute the operational tasks and activities in a smooth and efficient manner.

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A training outline and the description of training materials required
A specific outline of the training program shall be established by keeping in mind the
various perspectives associated with fulfilling the activities of the organisation. According to
Lessem & Schieffer (2016), the needs for the training methods need to be found out and analysed
whether they are feasible to be followed in the organisation of Korean Airlines. This helps the
trainers and the management of the organisation to develop a varied range of activities in a
smooth and finer manner. The training program would be organised with the help of adopting
practices of ensuring the empowerment of the employees within the organisations. The pattern of
the training sessions has to be chosen and decided by the management of the organisation
according to the convenience provided by the training methods and procedures.
According to Newell & Scarbrough (2017), training of the employees can be organised in
the form of in-house seminars that tends to adopt certain practices related to establishing the
specific human resources practices within the Korean Airlines Company to design their activities
by catering to the various needs and requirements of the passengers. The other styles of training
methods need to be devised in a specific manner to execute the operational activities in a smooth
and efficient manner. The learning programs that are individualized tend to adopt certain
practices that would help in the execution of the varied range of activities within the Korean
Airlines Company. Different materials in training are required by the Organisation to develop a
proper training schedule. Training materials namely files and folders that hold the relevant
documents and information associated with the database of the employees, markers, different

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coloured pens, ground rules and the tapes used for marking would help in executing the
operational activities of the organisation.
An Evaluation Plan
An evaluation plan related to assessing the different activities followed in the HRD
program in the organisation would help Korea Airlines to ensure that the operational activities
would be executed in a smooth and efficient manner. Evaluation plan would take into
consideration the specific strategies that would help in ensuring that the operational tasks are
done systematically. The evaluation plan framed to assess the HRD program that was
implemented within Korea Airlines Company would take into account the different parameters
that have helped in developing efficient employees within the organisational sphere.
The plan is adopted to evaluate the varied range of practices executed within the
organisation tends to ensure that the HRD program being implemented was successfully done
and the different activities are effective. The plan related to evaluating the different operations of
the HRD program tends to identify the smoothness by which the activities in Korea Airlines
Company are provided to the passengers, and the problems of the passengers are solved
instantly. The parameters are assessed, and the features related to evaluating the plan was stated.

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Conclusion
The assignment based on management practices tends to align with the specific strategies
that are adopted by Korean Airlines Company to develop steps for developing an HRD program
to train their employees in a proper and systematic manner. A brief description of the HRD
program was provided, and the objectives of the program were developed. How the HRD
program was implemented and the benefits and advantages it had upon the employees and the
organisations were established. The outline of the training programs was mentioned, and the
evaluation plan was suggested for assessing the quality of the HRD program.