KPMG London Operational Management: Leadership and Management Roles

Desklib provides past papers and solved assignments. This report analyzes leadership and management in operational efficiency at KPMG.

Management and Operations
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Table of Contents
Introduction......................................................................................................................................5
LO1..................................................................................................................................................6
Introduction..................................................................................................................................6
P1 Define and compare the different roles and characteristics of a leader and a manager.........7
M1 Analyse and differentiate between the role of a leader and function of a manager by
effectively applying a range of theories and concepts.................................................................9
LO3................................................................................................................................................10
P4 Explain the key approaches to operations management and the role that leaders and
managers play............................................................................................................................10
P5 Explain the importance and value of operations management in achieving business
objectives...................................................................................................................................12
M3 Evaluate how leaders and managers can improve efficiencies of operational management
to meet business objectives successfully...................................................................................14
Conclusion.................................................................................................................................15
LO2................................................................................................................................................16
Introduction................................................................................................................................16
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts......................................................................................................17
P3 Apply different theories and models of approach, including situational leadership, systems
leadership and contingency........................................................................................................19
M2 Assess the strengths and weaknesses of different approaches to situations within the work
environment...............................................................................................................................20
D1 Critically analyse and evaluate the different theories and approaches to leadership in given
contexts......................................................................................................................................21
LO4................................................................................................................................................22
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P6 Assess the factors within the business environment that impact operational management
and decision-making by leaders and managers.........................................................................22
M4 Analyse how these different factors affect the business environment and the wider
community.................................................................................................................................23
D2 Critically evaluate the application of operations management and factors that impact on the
wider business environment......................................................................................................24
Conclusion.................................................................................................................................25
Conclusion.....................................................................................................................................26
References......................................................................................................................................27
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LIST OF TABLE
Table 1: Difference between leader and manager...........................................................................6
4

Introduction
Operation management is considered as a combination of administrative activities that assist in
developing business practices. It allows having an application of standards and practices in such
a manner that outcome can be attained in the best possible manner. Conversion of resources and
labour can also be improved by having an improved focus on operation management. Through
effective consideration of operation management, the controlling and designing of activities can
also be promoted in an adequate manner (Slack and Brandon-Jones, 2018). In the present study,
KPMG, London is considered as an organization for effective understanding regarding
management and operational values. Continuous improvement in management and operations
the business can easily improve market share. Development of key measures can also be
promoted through having an application of operation management practices.
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LO1
Introduction
In the present report, different aspects related to management and operations will be discussed. It
will provide details regarding the roles and characteristics of a leader and a manager. Key
approaches to operations management will also be presented properly so that work practice
effectiveness can be advanced. Importance and value of operations management will also be
presented in the report.
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P1 Define and compare the different roles and characteristics of a leader and a manager.
J. Kotter has stated that leadership and management are two critical aspects that need to be
referred by the business entity. By having an adequate consideration of different roles and
characteristics of a leader and a manager the business performance of KPMG can be improved.
The manager is referred to as an individual that perform diverse activities associated with the
management of resources and activities (Hitt, et al. 2016). Core values considered by the
manager are classified as planning, organizing, direction, controlling and coordination. It assists
in to accomplish the activities so that goals can be meeting. A person holds accountability for
effective management of functional aspects so that a better link between executives and
stakeholders can be well maintained.
According to Kotter, leaders are an individual that focuses on activities for the better promotion
of motivation. They ensure that their actions and views are having a positive influence on the
employees and followers in order to meet objectives. Using skills and communication attributes
the leaders try to influence others and ensure that work is being completed properly. In addition
to this, it can be said that leaders are considering a few key values for sustainable development of
practice such as change, vision, communication and motivation. On the other hand, the manager
considers the regulations, objectives, commitment and control (Schönsleben, 2016). By having
an effective understanding of the practices adopted by managers and leaders, the KPMG can
easily improve practice standards and leads to better success.
Table 1: Difference between leader and manager
Managers Leaders
Managers consider effective designing of aim
and objectives so that operational standards can
be developed accordingly.
The leader ensures the practices and standards
that are essential to meet the framed goals and
objectives. Leaders are offering support to
decisions of managers.
The
individual holds accountability to manage the
entire organization. Decisions of managers
have a relationship with the entire business
firm and operations.
Leaders are generally focused on the
motivation of team members. They also hold
the accountability of activities performed by
team members (Haksever and Render, 2018).
Managers are focused on taking decisions that The individual is focused on the application of
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can benefit the organization and leads to better
success.
decisions that are taken by managers. The
leader ensures that the team is following the
decisions employed by the manager of the
organization.
Employee’s arrangement and organising are
two key aspects that are promoted by the
managers of KPMG.
Leaders of KPMG consider the effective
alignment of the team so that objectives can be
met.
Managers are considering the process and
product development so that organizational
motive can be accomplished.
Leaders make sure that optimum utilization of
skills and resources is being promoted so that
process and product development criteria can
be improved.
Managers are focused on the effective
evaluation of system and structure for
continuous development (Laudon and Laudon,
2016).
Leaders are having their focus on the practice
of team members and make sure that leaders
are following the standards presented.
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M1 Analyse and differentiate between the role of a leader and function of a manager by
effectively applying a range of theories and concepts.
Application of the theory of management is considered as an essential aspect for the business
firm because it helps in the development of operational activities. It is essential for the manager
of KPMG to make sure that they are having an identification of requirements so that overall
development can be taken into account. Managers are considered as professionals that ensure the
allocation of resources at the workplace so that activities can be accomplished. The managers of
KPMG must promote formulation of plans and supervision. It is considered as a system theory
that assists in meeting the work culture (Mahadevan, 2015). Also, Chaos theory is a theory that
assists in taking decision and management of work according to consideration of circumstances.
In this, planning, organizing and controlling is being done according to operational situation.
It has been witnessed that leaders are focused towards the effective development of team so that
corrective measures can be taken into account. Leaders also ensure that rules and regulations
employed by managers are being followed properly so that organizational goals can be a meet
and lead to an impressive level of success. However, managers are considering the planning,
organizing, controlling, leading and direction (Ansoff, et al. 2019).
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LO3
P4 Explain the key approaches to operations management and the role that leaders and
managers play.
Management of operational activities is essential to be maintained so that goals and objectives
can be meeting in the desired manner. It has been noticed that through effective allocation of
resources the organization like KPMG can easily improve the performance. Work productivity
can also be improved in a significant manner so that objective can be accomplished. Key motive
behind the operational activities is to control the costing and make sure that productivity is being
boosted. It has been noticed that quality is also a parameter that needs to be referred to properly
so that activities can be performed (Hill and Hill, 2017). TQM is an approach that must be
considered by the management of KPMG to ensure that quality measures are properly
maintained. It is referred to as a practice that allows making sure that working is according to
TQM. In this, the manager needs to ensure the designing of quality parameters so that
operational activities must be referred properly. It has been witnessed that leaders need to make
sure that parameters designed by the manager of KPMG are being communicated to all team
members. It will help in the effective development of standards so that objectives can be attained
and leads to an impressive level of success (Kato, et al. 2015). Service standards can be
improved by having an application of TQM practice. Along with this, just in time is also an
approach that needs to be referred to by KMPG management. It is an approach that is generally
employed by manufacturing. In just in time approach the business firm needs to ensure about
effective consideration of diverse factors. Classification of such factors can be as stock
management, reduced lead time, forecasting, cash flow and competitive pricing. In addition to
this, it can be said that the application of standards in performance development is essential so
that objectives can be met. In this, the manager focuses on the development of standards for the
effective allocation of functional values. It means the manager also needs to focus on designing
objectives so that work practice can be improved and leads to better success. However, the
leader’s key accountability in the process is to ensure that factors are being followed properly by
team members (Anand and Gray, 2017). Monitoring accountability is being considered by the
leaders so that activities effectiveness can be maintained.
In addition to this, it can be said that the management of KPMG can also adopt the application of
six sigma. It is a practice that allows cutting down the costing factor. Service sector and office
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premises key values can be improved by having an application of six sigma. It can assist in
ensuring that service standards are accurate and leading business to better operations. It has been
witnessed that managers and leaders are considering the development of methods that can boost
innovation. It will allow resolving the issues and making sure that operational practice has been
improved and leads to better success (Choi, et al. 2017). Risk can also be controlled through
effective consideration of six sigma. Leaders must consider the optimum use of resources so that
practice standards can be improved to achieve objectives. Managers make sure that resources are
easily available to leaders so that the application of standards and activities can be boosted.
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P5 Explain the importance and value of operations management in achieving business
objectives.
The success of every business is dependent upon objectives accomplishment. It means the
management of KPMG need to make sure that consideration of objectives has been taken into
account during the application of operation management. The key purpose of operation
management is to improve the work standards and make sure that maximum efficiency has been
attained. Considering the operation management the manager of KPMG can easily understand
the core values. The way of completing work and meeting standards is also a benefit that can
easily promote standards and leads to an impressive level of success (Swink, et al. 2017).
Operation management also promotes the productivity value that means KPMG can also have
effective development of standards in order to meet the objectives. For example, KPMG has
decided to deliver the 300 projects to its clients in a month. The manager has decided to employ
new standards in operation that has improved productivity. Setting out operational activities and
boosted the performance and the company have successfully delivered 310 projects in a month.
It indicates that time-saving and work productivity is two aspects that can be promoted using
operation management(Walker, et al. 2015). Considering the operation management, the KPMG
can easily handle issues in terms of operations. It allows improving the monitoring values and
ensuring the development of activities. It means the system maintenance can also be improved
and leads to better productivity in operations.
Management of KPMG is looking forward to improving its market share in the UK market. For
better accomplishment of the objectives, the number of initiatives has been taken from the
management such as a service package has been introduced. Along with this, support of
technological tools in business operations can also benefit the entity. Cost control teams are also
being framed by management so that operational cost can be minimized. It has been noticed that
the overall development of standards is also essential because it helps in controlling the cost.
Monitoring of operational activities has also been improved that impact positively on the process
and allow meeting objectives (Choi, et al. 2018).
Business firm like KPMG can easily have identification of activities that also assist in boosting
the performance criteria. It has been noticed that development of alternative aspects can also be
promoted in adequate manner that assist in meeting the objectives. Operation management
practice of KPMG also helps in effective planning and application of standards. It means the
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