University Assignment: KS Cleaners Performance Management System

This case study examines KS Cleaners' performance management system, focusing on the prerequisites for implementation, the need for formalized job descriptions, and the development of performance plans. It addresses how to achieve consistent performance across multiple locations and identifies key performance standards, including customer service and attendance, and behavior-oriented standards such as employee demeanor. The analysis emphasizes the roles and responsibilities of managers and the methods for assessing employee performance based on adherence to job descriptions. The case highlights the importance of clear communication, mutual trust, and the strategic alignment of performance management with business objectives to enhance overall operational efficiency and customer satisfaction.

Running head: KS CLEANERS PERFORAMNCE SYSTEM
KS CLEANERS PERFORMANCE SYSTEM
Name of Student
Name of the University
Author Note

Response to question 1
Some of the prerequisites for implementation of the effective performance management
system are that of proper job roles and responsibilities, support of the owner and since the job
roles and there is also a need to formalize the job descriptions (Harbour, 2017). There also has to
be mutual trust and communication among the employees and the owner such that the
performance management system can easily be implemented in the company.
Response to question 2
In order to achieve the same performance from the second shop as well, the jobs needs to
be carried out in the same way as in the first shop therefore formal job descriptions need to be
given to the same. The second shop should have new managers for carrying out the activities
properly and Kevin needs to describe him his job role and the new manger cannot carry out the
activities in the basis of his instincts. He needs to formalize all activities.
Response to question 3
A performance plan is prepared with the aim to improve the performance of the
employees by removing any gaps in their performance. In determining the performance plans
certain factors needs to be considered such as the consequences of the plans on behavior,
ensuring consistency in performance, identifying the objectives of the company and various
other factors. In case of dry cleaners the performance plan will be to train the team, properly
communicating with them and others.

Response to question 4
The two main result oriented performance standards for the employees are front counter
customer service that is on the basis of the feedbacks from the customers, rewards will be given
to employees. The second standard on the basis of which rewards can be given to them is that of
attendance. The teenagers have a tendency of spending their time on smartphones, socializing
and others by keeping attendance as a criteria the loss of time by the teenagers in these activities
can be reduced.
Response to question 5
The two main behavior oriented performance standards are that of facial expressions or
the expressions that the clients greet the customers with and to deal with the public properly.
Response to question 6
The main duty of the general duty managers is to work in the front counter to provide
customer services; they are required to perform the work of loading the laundry. The main duty
of the manager is to see that job description has been given to all the workers.
Response to question 7
Assessment of the employees will be done on the basis of how well the job is being
performed by them-that is they are following the description given to them.

References
Harbour, J. L. (2017). The basics of performance measurement. Productivity Press.