This case study examines the facilities management practices of KTM Distribution Sdn Bhd, a courier service company based in Kuala Lumpur, Malaysia. The study provides an overview of the company's profile, vision, mission, core values, employee welfare programs, and organizational structure. It explores design strategies, including passive and sustainable design approaches, for a proposed new branch in George Town, Penang. The analysis includes detailed discussions on the design process, project planning, schematic design, and design development phases. The case study emphasizes the integration of energy, water, and waste systems, along with the use of locally sourced and durable construction materials. It also highlights the importance of user-friendly building systems and the potential of the George Town location for business expansion. The study concludes with a review of the project life cycle and the various disciplines involved in the design process.
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