Improving Lab Sample Transport: Change Management & ISO Standards

This case study addresses the issue of mislaid sample transport boxes between laboratory hospitals and proposes solutions to improve the service. The abstract highlights the significance of laboratory services in disease diagnosis and prevention, noting that control is often a weak area in healthcare delivery due to non-standardized transport logistics, deficient laboratory worker practices, lack of standard sampling containers, and extended turnaround times. It emphasizes the need for strategic planning in laboratory sample transport, including quality management, human resources, infrastructure development, sampling referrals, and a coordinated laboratory network. The application of the ADKAR model for change management is suggested to diagnose weaknesses and implement corrective actions. The importance of training and education related to service changes is underscored to develop essential knowledge, skills, and behaviors. The study also mentions the relevance of ISO standards in evaluating and identifying strengths and weaknesses related to new changes in transport services, and emphasizes the need for leaders to implement strategies that help staff cope with changes, thereby boosting confidence and positivity.

Abstract:
The laboratory services, play a significant role to diagnose the disease, and prevention.
Control is found to be one of the weakest areas in the delivery system of the health care. The
non standardized transport logistics, be deficient in the laboratory workers to transport
sampling, be short of s standard sampling containers, and the extended turnaround time
(TAT) stalled access to excellence laboratory services (Karambelkar and Bhattacharya,
2017). There is a need for strengthening of the strategic planning among the transport
system of the laboratory samples which includes quality management, human resources,
infrastructures development, sampling referrals and a corordinated and integrated
network of the laboratory (Karambelkar and Bhattacharya, 2017). For not getting the
samples to be mislaid the oriented system such as the first in and first out to be applied.
This can be improved through the strong leadership and implementation of such strong
controlled method of transfer (JPT staff, 2006). To improve the services the structure of
the laboratories is to be well aligned with the structure of the delivery system of the
health care (Karambelkar and Bhattacharya, 2017).
Though, sample transport is a significant element of a flourishing laboratory operation. The
timely and the healthy sample are significant for the accurate analysis. Implementation of the
ADKAR model for the change in the sampling transport will help the leaders to plan the new
change effectively and also will help in diagnosing the loose pool in the present transport
services for making a certain corrective action (Li et al., 2015). Everyone has gone through
the training programme and devoid of awareness and desire; one is not able to effectively
create the knowledge that is essential for making the changes and improving the services.
Training and education related to the changes in the services develop knowledge related to

the changes and also train how to perform better in future with developing effective skills and
behaviours. The proper training and education related to the new services. Training of the
new services results in the employees analysing and assessing the new services with setting
goals and strategies for imparting knowledge related to the services (JPT staff, 2006). The
International Organization for Standardization (ISO) is a global federation of nationwide
standards bodies. The effort to organizing International Standards is usually accepted in the
course of ISO technical committees. To evaluate and identify the weaknesses and strengths
related to the new changes in the transport services. Any significant changes in the service
greatly affect the emotions of the staff. Emotions in a great way affect the motivational level
of the staff. Hence, for reducing the impact of the changes on the staff emotions, leaders are
to implement such strategies and training methods, which help the staff to cope up with the
changes. Thus boost the level of the confidence and positivity among the changes that are
done for the improvement of the services.

References
Anderson, I., Chen, A., Markowitz, V., Kyrpides, N. and Ivanova, N. (2010). SOP for
pathway inference in Integrated Microbial Genomes (IMG). Standards in Genomic
Sciences, 5(3), pp.420-423.
Drutman, L. and Cain, B. (2013). Congressional Staff and the Revolving Door: The
Impact of Regulatory Change. SSRN Electronic Journal.
Gupta, A. and Lawsirirat, C. (2013). Developing Service Operations Strategy for Optimal
Delivery of Long-Term Service Agreements Using an Integrated Risk
Framework. International Journal of Information Systems in the Service Sector, 5(1),
pp.33-67.
JPT staff, _. (2006). Wireline Sampling Technology Enables Fluid Sampling Without
Contamination. Journal of Petroleum Technology, 58(09), pp.32-34.
Karambelkar, M. and Bhattacharya, S. (2017). Onboarding is a change. Human Resource
Management International Digest, 25(7), pp.5-8.
Li, J., Li, J., Thornicroft, G., Yang, H., Chen, W. and Huang, Y. (2015). Training
community mental health staff in Guangzhou, China: evaluation of the effect of a new
training model. BMC Psychiatry, 15(1).