Research Project: Labour Turnover and Absenteeism at Crown Plaza Hotel

This research project examines the critical issues of labour turnover and absenteeism within the Hotel Crown Plaza, a case study within the hotel industry. The project begins with an overview of the research objectives, questions, and rationale, emphasizing the importance of human resources in the hospitality sector. The methodology employs a qualitative research approach, utilizing thematic analysis of primary and secondary data. The analysis explores various themes, including employee awareness of turnover and absenteeism, the issues contributing to these problems, the causes of absenteeism, the reasons for employee turnover, the impact of high turnover on organizational performance, and the tools used by Hotel Crown Plaza to mitigate these issues. The findings reveal that labour turnover and absenteeism significantly affect hotel performance, with factors such as lack of growth, burnout, and inadequate recognition playing crucial roles. The study concludes by highlighting the need for strategies to retain employees and improve the overall competitive edge of the hotel. The project provides valuable insights into managing human resources effectively in the hospitality industry.

Research
Project

Table of Content
 Title of Project
 Research Objectives
 Research Questions
 Rational of the Research
 Introduction
 Materials and Methods
 Data Analysis
 Conclusion
 References

Title of Project
“To identify the major issues which arise
labour turnover and absenteeism in
organisation.” A case study based on Hotel
Crown Plaza.

Research Objectives
This section of the research is interlinked with research aim and the
potential objectives of this specific research are associated as
below:
 To understand concept of labour turnover and absenteeism of
workforce in organisation.
 To analyse issues which results in labour turnover and
absenteeism.
 To determine relationship between issues in organisation and
labour turnover.
 To recommend various ways through which Hotel Crown Plaza
deal with issues which results in labour turnover.

Research Questions
The essential research questions of this particular investigation are
described as below:
 Do you aware about concept of labour turnover and absenteeism
of workforce?
 What are the issues which results in labour turnover and
absenteeism?
 What is the relationship between issues in organisation and
labour turnover?
 What are the various ways through which Hotel Crown Plaza
deal with issues which results in labour turnover?

Rationale Of the Research
The research into consideration is based on the analysis of the major
issues that arises because of labour turnover and absenteeism within
an organisation. This is a management research project which
provides an appropriate knowledge base in regards to the
management activities that helps the learner in enhancing their
knowledge base on the specified area of study.

Introduction
Hotel industry is considered as the world's largest segment that
employees the large amount of human resources. In the modern
business environment, the potential motive of each small as well as
large business enterprises is to attain higher growth and success
within the work place in respect to reaching at potential outcomeThe
current trend in hotel industry is increasingly growing. From the
early decades till now, there are numerous numbers of hotels that
exists with high number of manpower.

Materials and Methods
The present investigation is based on theoretical aspect as in this
detailed analysis has been conducted through the support of
qualitative information. In this existing work qualitative research
technique has been applied by the researcher. Descriptive research
design has been applied by the researcher as it is effective in
providing support to the qualitative investigation. Along with this
primary as well as secondary source of data collection are used by
the researcher.

Data Analysis
This describes as an essential part of research project that helps the
researcher in analysing the accumulated data and information with
suitable method of technique. Thematic analysis is appropriate for
discussing the opinion of respondents with the help of graphs or
charts. This section is effective for reaching at the potential outcome
of the research by analysing pre-defined aims and objectives of the
research.

Theme 1: People are aware about the concept of labour turnover or
absenteeism in the terms of business.
Q1) Are you aware about the concept of labour turnover or
absenteeism in the context of business?
Frequen
cy
Aware 28
Not Aware 2
28
2
Aware
Not Aware

Theme 2: Different issues arises through the emergence of extra
labour turnover and absenteeism within working environment of
Crown Plaza.
Q2) What issues arises through the emergence of extra labour
turnover and absenteeism within working environment of
Crown Plaza?
Frequen
cy
Less Profitability 10
Decreasing employee moral 10
Downfall in business performance 10
10
10
10
Less Profitability
Decreasing employee moral
Downfall in business
performance

Theme 3: There are various causes of absenteeism within an
organisational environment.
Q3) What are the major causes of absenteeism within an
organisational environment?
Frequenc
y
Bullying and Harassment 8
Burnout stress and low morale 7
Disengagement 10
Depression 5
8
7
10
5
Bullying and Harassment
Burnout stress and low morale
Disengagement
Depression

Theme 4: Different major causes of employee turnover in Hotel
Industry.
Q4) What are the major causes of employee turnover in Hotel
Industry?
Frequenc
y
Lack of growth and progression 10
Being Overworked 8
Lack of feedbacks and Recognition 6
Less opportunity for decision making 6
10
8
6
6
Lack of growth and progression
Being Overworked
Lack of feedbacks and
Recognition
Less opportunity for decision
making

Theme 5: Employee turnover majorly has negative influence on the
performance of an organisation.
Q5) What influence has high employee turnover
on organisational performance?
Frequency
Positive 4
Negative 26
4
26
Positive
Negative

Theme 6: The high staff turnover has direct impact on the overall
business operations of The Hotel Crown Plaza.
Q6) Does the high staff turnover has direct impact on the
overall business operations of The Hotel Crown Plaza?
Frequen
cy
Yes 25
No 2
Neutral 3
25
2
3
Yes
No
Neutral

Theme 7: There are various tools that are used by Hotel Crown Plaza
for reducing staff turnover within the workplace.
Q7) Which tools are used by Hotel Crown Plaza for
reducing staff turnover within the workplace?
Frequen
cy
Merit Raises 5
Promotions 10
Flexible Schedule 8
Developing incentive policies 7
5
10 8
7
Merit Raises
Promotions
Flexible Schedule
Developing incentive policies

Theme 8: Absenteeism has direct influence on the productivity of
Hotel Crown Plaza.
Q8) Does absenteeism has direct influence on the
productivity of Hotel Crown Plaza?
Frequenc
y
Yes 26
No 2
Neutral 2
26
2
2
Yes
No
Neutral

Theme 9: The major focused area for Hotel Crown Plaza to attain
higher competitive edge within the market place.
Q9) What is the major focused area for Hotel Crown Plaza
to attain higher competitive edge within the market place?
Frequen
cy
Reduction in employee Turnover 12
Decreasing Absenteeism 6
Increasing Productivity 7
Enhancing Brand Image 5
12
6
7
5
Reduction in employee
Turnover
Decreasing Absenteeism
Increasing Productivity
Enhancing Brand Image

Conclusion
From the detailed analysis of the project it has been concluded that labour
turnover and absenteeism is considered as a major issue within the
working environment of hotel industry. Employees are refers as the key
aspect for the growth and development of small as well as large business
enterprises. The profitability and growth of the firm is based on the
performance of employees, so it is essential for each business especially
service industry to sustain their employees in respect to attaining higher
growth and success within the market place.

References
Sekaran, U. and Bougie, R., 2016. Research methods for business: A
skill building approach. John Wiley & Sons.
Van Der Vegt, G. S., and et. al., 2015. Managing risk and resilience.
Wehrmeyer, W., 2017. Greening people: Human resources and
environmental management. Routledge.

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