Research Project: Labour Turnover and Absenteeism at Crown Plaza Hotel
VerifiedAdded on 2023/02/02
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Project
AI Summary
This research project examines the critical issues of labour turnover and absenteeism within the Hotel Crown Plaza, a case study within the hotel industry. The project begins with an overview of the research objectives, questions, and rationale, emphasizing the importance of human resources in the hospitality sector. The methodology employs a qualitative research approach, utilizing thematic analysis of primary and secondary data. The analysis explores various themes, including employee awareness of turnover and absenteeism, the issues contributing to these problems, the causes of absenteeism, the reasons for employee turnover, the impact of high turnover on organizational performance, and the tools used by Hotel Crown Plaza to mitigate these issues. The findings reveal that labour turnover and absenteeism significantly affect hotel performance, with factors such as lack of growth, burnout, and inadequate recognition playing crucial roles. The study concludes by highlighting the need for strategies to retain employees and improve the overall competitive edge of the hotel. The project provides valuable insights into managing human resources effectively in the hospitality industry.
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