Food Service Management: Performance Review & Improvement Plan

This report provides an assessment of management practices within a food service operation, specifically focusing on Launceston Palace. It explores various performance review techniques such as self-evaluation, behavioral checklists, 360-degree feedback, customer service ratings, service standards, and teamwork assessment. The report identifies issues like high employee turnover and customer satisfaction and recommends strategies for improvement, including focusing on employee satisfaction, fostering innovation, and enhancing customer service through better coordination. The implementation plan emphasizes the importance of monitoring and reviewing employee performance to meet standards and ensure customer satisfaction, ultimately contributing to the business's competitive advantage.

Food service managment

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Assessment of the management practices within the food service operation with different
range of performance review technique......................................................................................1
Recommendation and produce management alternatives to improve the performances along
with the implementation plan......................................................................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
INTRODUCTION
Food service management is a process for purpose of offering of different food and beverages in
context to the aesthetically as well as scientifically to large number of people for purpose of
satisfaction of customers and cost-effective ways. It is one of important component for the food
and beverage business as it directly creates impact over the customers satisfaction. This project
report includes assessment of the different practices of the management within the food service
operation with different range of performance review technique. It also includes the
recommendation and produce management alternatives to improve the performances along with
the implementation plan.
MAIN BODY
Assessment of the management practices within the food service operation with different range
of performance review technique
Management practices can be described as the practices, activities, facility, structure, procedure
designed for purpose of minimisation and preventing of the pollution and other environmental
damage and also it contributes for purpose of maintaining and enhancing of the existing quality
of the environment. There are different types of management practices to be adopted by business
managers of the Launceston Palace which is important for their organisation. It is important for
the business to adopt different types of management practices in their organisation which assist
them to improve the performance of business. Some of these practices to be adopted by the
business Launceston Palace in their organisation are mentioned below:
 Training and development: It is a management practice which allow organisation to
provide proper training and development opportunities to the employees. It is also
important for purpose of enhancing the skills and knowledge of the employees.
 Engaging the workers: It is one of the best management practices to be adopted by the
business which helps improve the performance of the employees. It allows employees to
be focus on the work of the organisation instead of the non-productive work.
 Selective hiring: It is a practice in which focus of the management of the company is to
hire the skilled and talented employees in their organisation.
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 Rewards schemes: It is another practice to be adopted by the management of the
company for purpose of motivating the employees. It is essential as it allow them for
purpose of create positive impact over the performance of the employees.
 Creating positive culture is another management practices to be adopted by the
organisation for enhancing the performance of the employees. For this, it is important for
them to make the employees to adjust in the environment of the business.
Performance review can be described as the formal assessment in which managers of the
company is evaluating work performance of the employees by identification of the strength as
well as weakness, setting of goals for purpose of future and also providing the feedback. It is one
of the important processes which is conducted by the managers of the Launceston Palace on a
regular basis for maintaining performance of the employees. There are different types of
performance review techniques to be adopted by an organisation. Explanation of some of these
performance review techniques are mentioned below:
 Self-evaluation: It is one of the techniques to be used by the business which enable the
employees to judge their own performance on basis of predetermined criteria. It is one of
the techniques which is to be consider at time of review of performance that helps the
employees for purpose of understanding ways in which their performance is to be judged.
 Behavioural checklist: It is one of the techniques which is adopted by the business that
include a check list for the behaviour of the employees which is considered as a valuable
member in the team.
 360-degree feedback: It is also a performance review technique which is offering a
proper look of performance of employee and providing the feedback from the different
outside source. It is a review method which consist feedback from the direct reports,
supervisors, peers as well as through the other employees.
Other techniques for performance review in the restaurant industry
 Customer service: It is one of the performance review techniques in the food and
beverage industry which is measuring the performance of the front-line workers. Rates in
this technique is important for purpose of measuring of performance of the offering
acceptable customer service.
 Service standard: It is another measure for purpose of measuring of the performance of
the employees. Service standard is a measure for expectation of the employers for the
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employees in context to the restaurant practices like ways to urn the table for purpose of
increasing the profitability.
 Team work: It is one of the essential components for purpose of measuring the
performance of the employees in the food and beverage industry. Team work is important
for a restaurant in order to provide effective customer service.
Recommendation and produce management alternatives to improve the performances along with
the implementation plan
Launceston Palace which is focusing on the ensuring the improvement in the performance of
their organisation. For this, their organisation is making efforts to make changes in their
organisation. Different types of changes to be faced by the business of require an implementation
plan which helps them to overcome of issues and also to implement changes in organisation in a
effective manner. On basis of these implementation of changes, some of the recommendations to
be made to business are mentioned below:
 Launceston Palace is one of the organisations which is facing issues related to high
employee turnover rate and in order to overcome of it, it is recommended to business to
focus on employee satisfaction. It allows them for purpose of retaining employees for
long term and also to saves the cost of the company to hire the employees. Hiring of new
employees for the business can be a costlier for Launceston Palace.
 Innovation is another important component which is required to be business to gain the
competitive advantage. It is one of issue to be faced by the business of the Launceston
Palace as in order to gain the competitive advantage, it is important for them to adopt
innovation. Innovation allow business to introduce something new which is according to
requirement of the customers.
 Another issues to be faced by the business of the Launceston Palace is related to the
customer satisfaction. Due to lack of management, business is unable to manage the
customer service which create problem for them to effectively service. For overcome of
it, it is recommended to the business of Launceston Palace to focus on ensuring proper
customer satisfaction by offering great customer service. For this, they need to ensure
proper coordination among the efforts of the employees.
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CONCLUSION
From above mentioned project report, it can be concluded that performance review is one of the
important tasks for a business. It is important them to monitor and review performance of the
employees in order to meet the standard level which allow them to make customers satisfied with
the offering of the company. There is different method to be adopted by the business for this
including the customer satisfaction, team work, service standards and other things.
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REFERENCES
Books and Journals
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