Laundrix Business Plan: Laundry Service and Home Cleaning in 2090

This business plan outlines the vision for Laundrix, a laundry and cleaning service, detailing its services, goals, and marketing strategies. The plan covers operations, including equipment, staffing, and customer service, alongside financial projections and resource allocation. It also addresses marketing strategies, including advertising, public relations, and promotions to create service awareness. Furthermore, the plan includes a forecasting section that addresses business growth, expansion, and financial planning. The plan also describes the benefits to the local business community. Finally, the plan includes a futuristic scenario of how the business will look in 2090, emphasizing the use of technology and expanded services to meet the growing demand. This student project offers a comprehensive view of launching and managing a successful laundry and cleaning business.

A. Business Project
Business Name: Laundrix
Vision;
Laundrix plans to operate a very successful and also an effective service with a large customer
number. Being the only laundry service in campus the rate would be pocket friendly to everyone
and excellent customer care would be a priority to all students and university staff. Students and
staff are our priority now but we would expand the business further outside campus to offer
services to the community at large. Laundrix plans to stand out with it services to the students
and staff by offering the following services:
 Pocket friendly services
 Dry-cleaning services to its customers.
 Folding of the clothes
 Free delivery to customers and this will favor those who come from work late.
 Enhance the phrase that states ‘’cleanliness is next to Godliness.’’
Business Goals
Being the first laundry business in campus, it hopes to create a good working relationship with
the clients and offer excellent services that are efficient and effective to them. In turn, we hope to
gain profits from the business. It also aims at creating job opportunities for some students and
this will help them financially and help in catering for their needs. In addition to that, we hope to
expand not only to the surrounding community but to other universities and offer our services
there too, more job creation. Again we hope to buy more equipment and technologically
advanced, those that use coins and also install our waiting rooms with Wi-Fi so as to make the
whole process more enjoyable and one of its kind for our clients. Lastly I hope to raise more
capital for the business as well as attract other investors this will aim at ensuring that the
business is there for a long term.
Marketing.
Most aspects of businesses depend on successful marketing whereby a product or service is
introduced and promoted to a potential customer. Marketing would be used to create service
awareness of our business. This awareness will become a reality where potential customers can
spread word to their friends. This will be through advertising, public relations as well as
promotions in the business. Through posters which would be placed at the entrance of the
university and fliers which can be handed over to our potential clients, this would ensure that our
business is known as well as be an opportunity for job creation among the students. Through
filling of questionnaires, this will help in developing personal relationship with the potential
clients, therefore this marketing strategy will be used as a one on one interaction with our
targeted group so as to get more ideas and feedback as well as how our services can be
improved. Promotions will be used to offer a certain discount to the first 10 customers who
would try our services after launching of the business. Therefore, marketing will be used to make

the business succeed because without the customers there will be no profit gained hence the
business will crash.
Part B
Operations:
An employee with the required set of skills and expert in the field will be monitoring and
controlling the laundry process. A business manager or the owner will manage the whole
business in general. Customers can sign contracts and become members so that they can receive
regular and scheduled dry cleaning services and non-members can always make a phone call and
request for the service or make an appointment if its more convenient for them. Payment can be
made monthly through a card billing process for the members whereby a statement will be sent
showing the service charges and credited in their cards or payment can be done after the service
has been done for both the members and non-members. The payment option will depend on the
customer to choose one which they more comfortable with. We will have a store whereby all
operations will be run from that place. It will be divided into four depending on the type of
activity to be done. The first part will be for the machine and equipment’s, the second part will
be used for storing the dirty clothes that have been received from the customers, the third part
will be for storing the clean clothes after they have been washed and cleaned and finally the
fourth part will be for ironing and altering the clothes.
Finance
For the business to start its operations it will need an approximate of $50000. This will cater for
leasing of equipment, training of staff, rent, office equipment, insurance among other things the
business will require. The business will be financed through the owner providing capital, loans
from financial institutions and leasing of equipment’s. Buying new equipment can be expensive
as opposed to leasing. A new machine can cost up to approximately $40000 as opposed to
leasing which can cost approximately $20000 per year. And this may also include maintenance
and repair incase the machine breaks down. For the business to run efficiently it will need the
following equipment:
 A washer large enough to handle all kinds of garments
 A stainless-steel tumble dryer
 A dry cleaning machine
 An iron roller and vacuum exhauster
 An ironing board
 A van for transporting the garments to various clients
 Office equipment such as phones, printers, chairs and tables and racks
Human Resource
The business will require at least five people during its start up to run efficiently. An advert can
be placed on a website or a newspaper in search of an expert in the field of laundry and other two

workers. The expert will oversee the operations and the quality of cleaning the garments. The
expert will be reporting to the business owner. The two workers will be doing the cleaning and
the ironing. A driver will also be required to transport the clothes to their respective owners after
and before they have been cleaned. As the business continues to grow part time workers will be
employed so that the workers can work in shifts. Also, two drivers will be needed to work in
shifts.
Part C
Forecasting
As the business continues to grow in time, the number of customers would have increased and
this will mean an increase in business operations. This will be done in a systematic manner by
evaluating the sales and profits the business generates. Also, you will have to put in mind the
operation cost the business incurs. Therefore, as the business grows, there will be a need to open
up another branch or find another place with a large space to cater for the increased operations.
This will also require an increase in the number of employees to deal with the increased
workload. This also will include hiring a number of drivers and adding another van for delivering
the garments. A need to lease other machines and equipment for the cleaning service will be
required. In doing all this, it will help the business to make better decisions, budget properly for
the business operation and enhance its day to day operations
Benefits to the local business community
The business will have many advantages to the community. It will be in a position to provide
various services to its customers at a pocket friendly fee. Some of the advantages include
Access to services.
The cleaning service will be available to everyone around the community. Being the only
laundry and cleaning service in the campus it will be able to provide the service which the people
around have been lacking.
Source of employment
Laundrix will be able to create employment opportunities to the local people. This will make
them have a source of income. Also, it will be of benefit to some of the students who will want to
work as part timers in the company and earn some money.
Pocket friendly fee
Many people will be happy with the fees that will be charged in our business since most of them
can afford it with ease. This will ensure that the business has loyal customers and it’s a big step
towards making the business grow
Source of tax revenue.
Since it is a business just like any other, the business will be paying taxes which in turn will be
used in the development of various sections in the community

PART D
The year is 2090, working as the operations manager at Laundrix Dry Cleaners and cleaning
company. Our company has grown and now we have eleven branches across three cities and a
fleet of 8 vans to help us in delivery of garments. Not only do we provide garment cleaning only
we now also provide home cleaning services. I wake up early and get prepared to go for work as
usual. On reaching there I clock in and log on to the computer and check on the customers
website based to find out if there are orders pending and the ones that have been finished. The
ones that have been cleaned I clear them on the computer and forward them to the delivery
department via the computer. The delivery department then verifies and clears the orders ready
for delivery. The driver comes and picks the orders that have been cleared and deliver them to
the specified destinations. I revisit the computer to check up for the pending orders which I in
turn forward to the cleaning department with a scheduled time for when they are required.
Working with the computer systems for handling delivery, invoices and assigning of duties is
efficient and also easy as it minimizes the time taken to move from one department to another. A
customer can make an order via our website. The customer can log in feed in their details, the
type of clothes they are sending for the cleaning and how they would wish for them to be
cleaned. The fees for the type of service are displayed and the customer accepts then submits this
information. Also, customers can bring in their garments personally and here the details are fed
by our clerk and the customer provide with a receipt. Once the customer feeds in this
information, the IT department receives this information and sends the address to the driver via
an SMS with the details of the clothes he is going to pick from the customer. Once the clothes
have been picked they are taken to the receiving department whereby they are tagged and
prepared for cleaning. All this information for a customer’s order is fed onto the computer for
easy tracking and management. Then as the operations manager it is my duty to view all this
information and find out which orders are pending and the ones that have been finished and I
clear them to be delivered to the customer. There is minimal movement to go and supervise the
workers directly as everything is done via a computer. We have also increased the number of
machines thus making the process to be faster. Once the garments have been cleaned, clothes are
ironed and folded then put in a bag with the details. After the order has been verified by the
supervise he/she updates in the computer system that a particular order has been completed.
After I have cleared the order the finance department then credits the customers card and the
finished orders are then put together ready for delivery. The use of this process is efficient and
also customers love it since they can make an order from the convenience of their homes. For the
house cleaning services, we charge our customers per hour. Once the customer requests for one
of our cleaning agents to attend to their home, our company then assigns an agent who is
transported to the customers home whereby they will do cleaning as per the customers request
and terms of service. The order can be made via a phone call, email, personally visit our offices
or also via our website. We charge our customers depending on the number of hours our agent
has spent there. The customer has to make home cleaning orders a day before so as to ensure that

an agent can be allocated to them and also it makes the planning process efficient and effective.
As the day ends I must ensure that all the orders that had been schedules to be delivered that day
have been sent and also ensure that the cleaning machines and equipment are okay. This ensures
that the operation for the next day go well. This process of using computer systems has been
efficient and effective in making us meet our goals and targets and also it has helped us to server
our customers better. We hope to continue opening up more branches and that we become an
international company providing services everywhere