Laura Ashley: Operation Management Practices, Tech & Success Analysis

This report delves into the operation management practices employed by Laura Ashley, focusing on the implementation of Total Quality Management (TQM) and its impact on the organization's efficiency. It critically analyzes how TQM aids in adaptability, enhances productivity, and reduces defects and wastage. The report further evaluates methods for embedding technology to streamline processes and improve quality, emphasizing the importance of technology in minimizing resource wastage and errors. Additionally, it explores supporting functions linked to operation management, such as product design, and assesses their contribution to Laura Ashley's overall success, highlighting the interconnectedness of various management practices in achieving organizational goals and maintaining a competitive edge.

CW1 Written project

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Identification of operation management practice within chosen organisation............................1
Critical analysation of different operation management practices impact over organisation in
context to efficiency....................................................................................................................2
Evaluation of ways in which technology can be embedded........................................................4
Supporting functions linked to operation management practices and evaluation of it success of
organisation..................................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Operation management can we understood as the management of several actions of the
commercial business that assist in making enhanced level of effectiveness as well as efficiency in
the marketplace of the business. This is very crucial for converting the raw materials into the
final product with the assistance of the labour that is very crucial for increasing the revenue of
the organization. This is also one of the methods utilised in the commercial business with the aim
of maintaining the revenue as well as cost for enhancing the operating profit of the business. The
following report is based on the organization Laura Ashley which is based in the United
Kingdom itself (de Boer, and Andersen, 2021). The following report also cover about the
identification of the management of the practices of the operation management. In addition to it
it will also critically evaluate different practices of the operation management effect towards the
respective company in accordance to its effectiveness and efficiency. Moreover to this it will
also cover about the determination of the several method in which latest technology can be
implemented by the company. Furthermore this consists assistance functions which are
associated to the practices of the operation management as well as analysis of its growth of
company..
MAIN BODY
Identification of operation management practice within chosen organisation
Operation management is the wider idea that involves several elements as well as practices in the
business company in accordance to maintain as well as manage the process of operations of the
organization in the efficient and effective way (Brown, Bessant, and Jia, 2018). This is one of the
elements that focus on enhancing its effectiveness as well as efficiency in the operations of the
business and it also pay more emphasis on the conversion of the raw material into the final
product that are manufactured by the workers with the aim of increasing the sales revenue as
well as profitability with the market area. In addition to it this also assist in planning, organising,
monitoring several manufacturing elements and producing the services. This is the technique that
involves several kinds of the business activities which involves total quality well management,
management of total capacity as well as supply chain management of the company. In relation to
the respective organization Lauren Ashley management opted total quality management in its
operations.
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Total quality management is refers to the regular procedure that reflect, minimise and reduce the
chances of the mistakes in the process of production, assuring productivity and performance of
the workers, bettering the experience of the consumers and also for streamlining the supply chain
management of the company. This is one of the method which majorly concentrate on
maintaining several parties to be included in the process of manufacturing and it also is
responsible for entire quality of the finished goods manufactured by them. This approach was
launched by William Deming who makes influence on entire process of manufacturing. This is
the method that concentrate on minimising the chances of errors in accordance to manage the
quality of the goods as well as services and this is also utilised for the aim of streamlining the
management of supply chain have as well As for retaining the workers and it will assist them in
enhancing the experience of the satisfaction of the consumers in the industry. In it the main aim
of the individual is on the product or the service size in which regular betterment together with
the internal operation improvement is involved (Bogicevic, and Choi,2021). This is one of the
systematic approach have that assist to make influence over the management of the company.
The main concentration of this method is over betterment of the quality of the goods, output and
facilities and this method of the total quality management is one of the most internal priority of
the company and it also involves basic standard which the organization needs to follow. In
addition to it this also assist the organization on enhancing the procedure in the working of the
manufacturing and it is one of the technique which is needed in the process of production.
Moreover to this it also concentrate on the changes for the long period of time rather than for the
short term goals of the organization. These are few of the essential method that concentrate on
different components which are described below in brief.
 Consumer concentrated is one of the essential component of the total quality
management that can be satisfied by only top quality product. This technique assist the
business organization in accordance to enhance the betterment of the quality of the
product as well as providing the suitable training to the workers in order to train them to
perform effectively and upgrade of the technology in the operations which can be
examined by the efforts of the individual in the organization.
 Total quality management is basically system which is integrated and it also has several
operational specialties which are organised by the systematic division of the
organization.
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The following approach is off thing technique as well as structural method for accomplishment
of the vision, mission, goal as well as objective of the organization (Lohmer, and Lasch,2020). It
is the method that assist in contributing to the management of the strategy which involves
making of the plan of action which is very essential part of integration of the core component as
well as of quality.
Critical analysation of different operation management practices impact over organisation in
context to efficiency
Total quality management is known to be when the most crucial practice in the management of
operation that is opted by respective organization Laura Ashley in accordance to manage the
quality of their goods (Kumar, Mookerjee, and Shubham, 2018). This is also very crucial for the
respective organization in accordance to attain the edge over their competitors in the market area.
This is also very crucial for the organization in order to enhance the satisfaction level of the
aircraft consumers with providing them quality goods and services. Adaptation of this technique
also makes more influence over the effectiveness as well as efficiency of the company Laura
Ashley that are described below in brief.
Adaptability to change: Total quality management is one of the crucial activity in the
management of operation that provide more directions as well as guidance to the leaders or the
managers of the respective organization in order to identify the mistakes in their operational
process and focus on rectifying those mistakes. This is very essential for the organization in
accordance to opt several new change like adaptation of the latest tech as well as many other
elements which can assist the company in launching and implementing the change in the
operations for the long period of time change is very crucial in accordance to attain the
advantage over competition in the market area and this will also permit the business firm in
accordance to fulfill the emerging trends in the industry as well as launching several changes in
the goods and services in accordance to fulfil the dynamic demands of their consumer hello base
this is also very crucial in accordance to minimise the government consequences as well as
environmental consequences in the operations of the business and through this the business can
also enhance their productivity that can assist them in attaining their long term goals and
objectives. (Helo, and Hao,2019)
Higher productivity: This approach is one of the method that will also assist in enhancing the
productivity of the operations of the business and with implementing this method in the
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operations of business leaders or the managers of the organization will focus on improving the
method of production with the assistance of the latest technology in the company. Management
of the respective organization focus on observing the productivity and level of performance of
their stuff in accordance to manage and maintain the quality of the product. As well as services
which are given by the company. In accordance to accomplish this element managers of the
respective organization Laura Ashley focuses on offering suitable opportunities of training and
development to their staff. In addition to it this is one of the method that is very crucial in the
operations of business for the aim of bettering the image of the organization. (Albergaria, and
Jabbour, 2020)
Eliminate defects and wastage: total quality management is the technique that assists business
for the aim of reducing the wasted as well as defects in the operations of the business. In addition
to it this also assist and crucial for the management in accordance to be more cost effective for
the organization which assist the them in increasing their margins of the profit. In accordance to
it the business organization will minimise the chances of errors and repetitions of the wastage as
well as wastage of the resources that permits them to enhance the performance and productivity
of the organization. This is also crucial for the management in order to manufacture goods with
top quality standard as well as effectiveness and efficiency. (Mahapatra, 2021)
Evaluation of ways in which technology can be embedded
Technology as well as total quality management are very crucial element for the strategy of the
business which offer them more and more success and growth in the market area of the
organization. In addition to it this also assist in becoming one of the leading company in the
entire globe. There are several kinds of the developed as well as successful organization that are
utilizing the implementation of technology in accordance to opt total quality management in the
operations which offer them in attaining the edge over their competitors for the long period of
time as it will lead to their enhanced level of success in the market area or the industry.
Moreover to this, total quality management is very crucial element of the internal integration of
supply chain management of the organization and this also assist in providing several advantages
to the commercial businesses on the implementation of the technology in the operation
(Leimeister, 2020). Technology also provide assistance to the organization in accordance to
minimise the wastage of the resources of the company as well as minimise the errors in the
functions of the company. This is opting basic technique for modification of the goods as well as
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services of the organization. In according to it there is low possibilities of errors as well as
failures which can happen in the process of manufacturing of the goods as well as services. This
also assist the organization in accordance to minimise the wastage in the organization and
enhance the number of several qualified divisions. This permits the business form to minimise
the cost of operation as well as basis of the crucial resources of the organization and permits
them to enhance their sales revenue which will lead to their enhanced level of profitability.
Supporting functions linked to operation management practices and evaluation of it success of
organisation
Practices of the operation management are associated with its other activities for example total
quality leaders or the managers are associated with the other practices of the management of
operation that is very crucial in accordance to attain more and more success of the commercial
business (Stevens, 2018). The brief discussion of different operations of the this type of
management are described below in brief.
Product design: This is one of the most crucial practice in the management of operation activity
of the organization. It is essential in accordance to enhance the quality of the goods as well as
also minimise the consumption of the time for the production of the specific product. In
accordance to design the goods business requires to recruit and hire innovative team of
management as well as also take out several research in depth off the industry and market that
permits them for aiming the design of the goods as well as products in order to sell it to their
consumer base
Forecasting: In accordance to maintain the practices of the operation management as well as it
also manages the quality of the goods as well as products offered to the consumers so that
forecasting is very crucial. Forecasting is one of the methods that assist the organization in order
to anticipate the demand of the product in the market area. This is also crucial for the
organization in accordance to make the appropriate potential career opportunities for the workers
and this assumption permits the organization in order to offer several future trends as well as also
evaluate demand of the goods in the market area of the company. On the foundation of it
business organization can focus on modifying their products which can be utilised by the
consumers preferably. (Obwegeser, Nielsen, and Spandet, 2019)
Strategy: This is one of the wide operation or the function of the management of operation
which involves several functional evaluation, learning as well as also observing and tracking. 8
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permits the business organization in order to make specific techniques or the plan of action in
accordance to complete the long term goals as well as objectives of the organization and it also
assist in enhancing the quality of the goods which are offered by the company. This can be
attained with aligned Goals of the business with the manufacturing goals of the company. In
accordance to accomplish these goals of the organization leaders or the managers of the
respective organization Laura Ashley requires to focus on prioritizing the satisfaction of their
consumers. Management also requires to enhance the production structure of the organization
and this is also crucial for monitoring the expense which offer the edge through the company
over their rivals in the market area. (Sherringham, and Unhelkar, 2020)
CONCLUSION
from the above report it has been concluded that the operation management is known to be one
of the very crucial method for the commercial business. it permits the business organization in
order to aim for the effective as well as efficient management of operation process in accordance
to enhance the level of satisfaction of the consumers. In addition to it there are several type of
practices of operation management in which business requires to adopt such in order to enhance
the goodwill as well as abilities of the business operations. Moreover to this there are several
ways in which technology can conveniently be embedded with the systems of the total quality
management in the operations of the company. Additionally practices of operation management
is very helpful for the organization and attainment of their goals and objectives for a long period
of time.
REFERENCES
Books and Journals
Albergaria, M. and Jabbour, C.J.C., 2020. The role of big data analytics capabilities (BDAC) in
understanding the challenges of service information and operations management in the
sharing economy: Evidence of peer effects in libraries. International Journal of
Information Management, 51, p.102023.
Bogicevic, V. and Choi, H., 2021. Designing Service Environments. In Operations Management
in the Hospitality Industry. Emerald Publishing Limited.
Brown, S., Bessant, J. and Jia, F., 2018. Strategic operations management. Routledge.
Choi, T.M., Guo, S. and Luo, S., 2020. When blockchain meets social-media: Will the result
benefit social media analytics for supply chain operations management?. Transportation
Research Part E: Logistics and Transportation Review, 135, p.101860.
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de Boer, L. and Andersen, P.H., 2021. Operations Management and Sustainability.
Helo, P. and Hao, Y., 2019. Blockchains in operations and supply chains: A model and reference
implementation. Computers & Industrial Engineering, 136, pp.242-251.
Kumar, S., Mookerjee, V. and Shubham, A., 2018. Research in operations management and
information systems interface. Production and Operations Management, 27(11),
pp.1893-1905.
Leimeister, J.M., 2020. Service Management und Service Operations.
In Dienstleistungsengineering und-management (pp. 279-342). Springer Gabler, Berlin,
Heidelberg.
Lohmer, J. and Lasch, R., 2020. Blockchain in operations management and manufacturing:
Potential and barriers. Computers & Industrial Engineering, 149, p.106789.
Mahapatra, A., 2021. Service Operations Management. Srusti Management Review, 14(1),
pp.85-85.
Obwegeser, N., T. Nielsen, D. and M. Spandet, N., 2019. Continual process improvement for
ITIL service operations: A lean perspective. Information Systems Management, 36(2),
pp.141-167.
Sherringham, K. and Unhelkar, B., 2020. Business Operations and Service Management within
Blockchain in the Internet of Things. In Security and Trust Issues in Internet of
Things (pp. 239-255). CRC Press.
Stevens, J., 2018. The Integration of Artificial Intelligence and Machine Learning in Field
Service Operations.
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