An Analysis of Laws, Regulations, and Ethics in Travel and Tourism

This report provides a comprehensive overview of the legal and regulatory framework within the travel and tourism sector, with a specific focus on England and Wales. It delves into various aspects of law including civil, criminal, and health and safety legislation. The report examines the roles of courts and legal professionals, such as judges and barristers, within the UK legal system. Furthermore, it explores regulations pertaining to sea and air transport, including relevant acts and conventions like the Merchant Shipping Act, Warsaw Convention, and Montreal Convention. The document highlights the importance of these laws in protecting both consumers and workers within the industry, and the ethical considerations that guide business practices. This report is available on Desklib, a platform providing students with AI-powered study tools and resources.

Legislations and ethics in travel and tourism sector
1.1 The legal and regulatory framework of the travel and tourism sector with
reference to England and Wales
Legal framework is a panoramic system which involves rights, obligations on the
rules as well as the regulation by the government. The laws, decision making,
agreement are also get effected by the rules and the framework. As the countries
are developing so tourism sector is in the chance to develop as well as lead and in
future this sector will be considered huge economic sector. For the tourism
regulation some legal frame work is introduced. Every country has different
regulations for tourism sectors. Assistant manager of Thomas Cook have to know
about the legal and regulatory frame work which help them in organising training
events for Retail Travel consultants within company. The court, legal professional
and the laws which they need to follow timely.
Courts in United Kingdom: Country court which deal with the cases are related
to the land, property, etc. The magistrates court deals only with the civil and
criminal cases in UK. Crown court deal with criminal suits only. House of lords
deal with the both civil and criminal cases. Tribunals for taking the decisions
taken by the legal instruments not by the court.
Legal Professionals
There are the different types of laws and to handle them there are different
professionals which helps the organisation in several as well as numinous ways.
The legal professional of UK are Arbitrator & Mediators, Judge, Barrister, Legal
cashier, Legal executive, solicitor etc. these professional will help people and
protect them from several discriminations. The legal professional is: Judge: The
solicitors and the barristers can be appointed as the judge in UK. The judge makes
ensure of the fair and safe proceedings as well as the decision need to be taken in
a corrective way. Barrister: These are advocates and legal advisers in the
courtroom. They basically pit the legal argument in-front of judge as well as the
juries. They have to appear in the court whenever it is instructed by the court.
Laws and tourism: Both laws and tourism is difficult as well as complex to
examine. But rules and regulations of tourism industry is different according to
country the laws are civil law, consumer protection law, health & safety law and
the criminal law. So, some laws that influence travel sectors are mentioned below:
Civil Law: - If a person believes that any individual or the organisation is doing as
well as committed the civil wrong then that person can file the case and complete
for the claim from them. The high court of England is in London as they hear the
higher value cases not all the cases are considered.
Criminal Law: - If a person is believing that a crime is committed by the person
will immediately require to file the complain to police and after the investigation
police get conformation that crime is committed by the same person then
individual will be charged for that crime. A report need to be send to crown
prosecution services as well. Thomas cook make sure that no criminal activities
are undertaken in the organisation.
Health and safety legislation: - The main aim of this law is to protect customers
and workers from risk at workplace. So, it enforces certain responsibilities on
employers as well as employees. This law help Thomas Cook to facilitates a
framework for assuring health and safety of whole workers those who are working
within organisations.

Consumer protection law: - Its company responsibility to protect the to take of
customers. In this law the customers need to be protected from the offensive
things that are happening in the organisation. The customers need to be protected
from the law.
The regulatory framework and its components: The travel and tourism industry
is regulated by the several bodies each body have its known norms as well as the
laws. The bodies are:
IATA: - It’s an international airport transportation association which deals with
the world airlines. The headquarters are in Montreal and Canada or executive
office is in Geneve etc. In this rules and regulation are formed related to the
airlines in which flight safety and other things are considered.
CAA: - It’s a civil aviation authority in which they deal with the consumer
protection and safety those who are travelling from air transport. It’s a basically
government agency who deals in a consumer safety. SRA: It’s a rail authority
and regulates the rail office as well as the abuse dominant position.
1.2 Surface, sea and air transport law in relation to the carriage of passengers
within the legal and regulatory framework of United Kingdom.
The carriage of passengers is considered to be any passenger motions on board by
any transports means like sea, surface, air and so on. This is measured in
passenger numbers, kilometres or over a journey. Some laws of surface, sea and
air transport related to carriage of passengers that Thomas Cook should know are
mentioned below: Surface transportation law:
In this transportation take place through the movement of goods as well as the
people by the train, road or the ship but in this plane is excluded they don't
consider plane as they have different aviation law. Sea transports regulations: The
rights of passengers and the cargo are included in this regulations. This law is
applied to those passengers who are travelling: Through ferry services the
embarkment point is within the member states territory. Sail at which point of
embarkment is placed within state members. Through the services of ferry where
embarkment point is outside member state territory. European regulations are not
applied on those passengers who travel: In ship that is certified for carrying
approx. 12 passengers and ship crew is accountable for the ship operations. The
regulations related to the sea transportation: The merchant shipping act: - In this
act the regulation is formed in accordance to the shipping and the safety of the
products which are about to shift from one place to the other.
Air transport regulations: This regulation is applied on those passengers who
travel through the air transports. The organisation need to follow the proper
standards as well as the laws which are made to successfully run the air travel
company. The law which are made in respective of air transportation: -
Aviation Law: - In this most of the facets of air travel as well as the regulations
and the operations in business or the issues are considered related to the air travel.
In the knowledge need to be accomplish related to FAA regulation, depth
understanding of aviation etc. The regulations of the air transport: Warsaw
convention 1929: - Under this convention International carriage is defined. It is
considered to be a protection for those passengers who use air transports. If any
individuals damage, death and injury are occurred at that time passenger is
accountable for claiming compensation for loss they suffer. Also passengers have
to follow the rules like ticket are to be carried by them while travelling.
Denied boarding compensation scheme 1997: - According to this act, this board
has responsibility to protect passengers and increase their standards those who are
using air transports. Also if flight is cancelled or delayed for any reasons then it is
the duty of this board to save those passengers.
Montreal conference: - This law replaced the Warsaw convention 1929 act and
came into force on 4th November 2003. this is considered to be a single piece of
legal framework.