MITS5502 Case Study: In-depth Analysis of Lawson Software Solutions

This case study report, submitted as part of the MITS5502 course, examines Lawson, a software solutions company, and evaluates five of their software offerings: Data Lake, Hospitality Management Solutions, Intelligent Open Network, Learning Management System, and Marketing Resource Management. The report provides a detailed description of each software, exploring aspects such as product perspective (system interfaces, hardware interfaces, constraints), product functions, user characteristics, specific requirements (external interfaces, performance requirements, database requirements, design constraints, software system attributes), and change management process. The study compares the system requirements and specifications of each software, focusing on their functionalities, interfaces, and user-friendliness. The report also includes an introduction outlining the purpose and scope, along with conclusions and references.

MITS5502
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(Student Full Name)
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Date: (mm/dd/yyyy)

Table of Contents
1. Introduction
1.1 Purpose
1.2 Scope
1.3 Definitions, Acronyms, and Abbreviations.
1.4 Overview
2. The Overall Description
2.1 Product Perspective
2.1.1 System Interfaces
2.1.2 Interfaces
2.1.3 Hardware Interfaces
2.1.4 Software Interfaces
2.1.5 Communications Interfaces
2.1.6 Memory Constraints
2.1.7 Operations
2.1.8 Site Adaptation Requirements
2.2 Product Functions
2.3 User Characteristics
2.4 Constraints
2.5 Assumptions and Dependencies
2.6 Apportioning of Requirements.
3. Specific Requirements
3.1 External Interfaces
3.2 Functions
3.3 Performance Requirements
3.4 Logical Database Requirements
3.5 Design Constraints
3.5.1 Standards Compliance
3.6 Software System Attributes
3.6.1 Reliability
3.6.2 Availability
3.6.3 Security
3.6.4 Maintainability
3.6.5 Portability
3.7 Organizing the Specific Requirements
3.7.1 System Mode
3.7.2 User Class
3.7.3 Objects
3.7.4 Feature
3.7.5 Stimulus
3. 7.6 Response
3.7.7 Functional Hierarchy
3.8 Additional Comments
4. Change Management Process
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5. Document Approvals
6. Conclusion
References
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1. Introduction
1.1 Purpose
The purpose of the report is to explore Lawson, which is a software solutions
company. The report will be evaluating the five different sotware solution that
Lawson offer to their customers. The report will be evaluating software such as data
lake, hospitality management solutions, Intelligent Open network, learning
management system and marketing resource management.
1.2 Scope
The scope of this report is to explore five chosen software solutions that Lason offer
to their customer.
1.3 Definitions, Acronyms, and Abbreviations.
1.4 Overview
The report aims in discussing and comnparing the system requirements and system
specificatins of five chosen software offered by the Lawson, which are data lake,
hospitality management solutions, Intelligent Open network, learning management
system and marketing resource management.
2. The Overall Description
2.1 Product Perspective
This section of the report evaluates the product perspective such as system interface,
hardware interface, constraints and assumptions associated with the chosen five
software solutions that Lawson offers.
2.1.1 System Interfaces
Data Lake: This data capturing software is mainly used for capturing data that are
generated in an enterprise1. Software has an effective system interface that ensures
effective data storage in its natural format.
1 "Infor Data Lake | Enterprise Data Storage In Infor OS | Infor". 2019. Infor.Com.
https://www.infor.com/products/data-lake.
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Hospitality Management Solutions: The hospitality management system is a property
management system that is built over cloud. It offers flexible and efficient system
interface 2.
Intelligent Open network: This data management software helps in easier
intergreation of both infor and third party software application. The system interace is
designed in such as manner that it is able to connect to different applictaions events
and events in the business.
Learning Management System: The system interface of learning management system
is userfriendy. The software offers virtual classrooms that helps in easier management
and creation of data.
Marketing Resource Management: This software offers scalable interface and heplps
in corordinating all the marketing activities, management of the resources and cost
tracking.
2.1.2 Interfaces
Data Lake: As discussed in the previous section the software offers efficient interface
design that ensure user-friendly software use.
Hospitality Management Solutions: The hospitality management solution software
has an easy interface as well.
Intelligent Open network: The easy interface design of intelligent open network helps
in effective monitoring of the entire business processes.
Learning Management System: The learning management system software is mainly
designed to provide effective virtual classrooms and therefore it is designed to
have an eeasy interface design.
Marketing Resource Management: The marketing resource management software
provides effective interface to ensure effective management of digital assests
2.1.3 Hardware Interfaces
Data Lake: The data lake architecture is indicated in the figure below-
Figure 1: Representing the Hardware Interface of Date Lake
2 Hospitality Management Software | Hotel Property Management | Infor". 2019. Infor.Com.
https://www.infor.com/products/hms.
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(Source: Lusch, Robert and Stephen. Vargo 2014)
Hospitality Management Solutions: The hospitality management solutions is
integrated to cloud for effective data storage and approval.
Intelligent Open network: This software also make use of cloud storage for effective
collaboration of differrnt software solutions
Learning Management System: The backend of this system is cloud that helps in
effective storage of the online learning resources.
Marketing Resource Management: The marketing resource management software is
also connected to cloud that ensures safe and secure storage of information.
2.1.4 Software Interfaces
Data Lake: The date lake software solution provides an user friendly software
interface that is easy to learn and use.
Hospitality Management Solutions: The hospitality management system is easy to
understood as well. However, initial training is required to understand its operations.
Intelligent Open network: Intiial training is required to understand the software
interface of the intelligent open network.
Learning Management System: The software interface of this software is quite easy
to understand an can be understood without any prior training
Marketing Resource Management: The marketing resource management software
interface is easy to understand; however it requires prior training.
2.1.5 Communications Interfaces
Data Lake: As discussed this software is easy to use and has an user friendly
communication interface.
Hospitality Management Solutions: This software offers interactive platform for
effective communication with the users.
Intelligent Open network: this software ensures easier information flow among the
users 3
Learning Management System: The learners can easily communicate with the system
as it has an easy communication interface.
Marketing Resource Management: The system has an user-friendly communication
interface4.
2.1.6 Memory Constraints
All the chosen five software make use of clous strogae and therefore, none of the
software has any specific memory constraint or limit.
2.1.7 Operations
Data Lake: used for capturing data across the enterprise
3 Infor Intelligent Open Network | Middleware Software | Infor". 2019. Infor.Com.
https://www.infor.com/products/ion.
4 "Marketing Resource Management Software | Track Marketing Activities | Infor". 2019. Infor.Com.
https://www.infor.com/products/customer-experience-suite/mrm.
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Hospitality Management Solutions: It is a hotel property management software
Intelligent Open network: helps in better intergration of infor and third party
enterprise systems
Learning Management System: Offers effective learning experience
Marketing Resource Management: Helps in creating and tracking the various
marketing activities.
2.1.8 Site Adaptation Requirements
All the five chosen software is quite user firndly and requires minimal extra efforts for
site adaptions. All the five software are easy to install and easy to use.
2.2 Product Functions
Data Lake: infinitely scalable, captures enterprise data
Hospitality Management Solutions: Helps in management of hotel work processes
Intelligent Open network: Integration of infor and third party enterprise systems
Learning Management System: Empowering employess for managing and
development of own schedules 5
Marketing Resource Management: Effective control of marketing activities 6
2.3 User Characteristics
All the five software offers effective user friendly interface. Each software might
require a basic training
2.4 Constraints
The major constraint associated with all five chosen software is security. This
constraint can however, be addressed.
2.5 Assumptions and Dependencies
It is assumed that basic training is required to enure effective use of the chosen
software.
2.6 Apportioning of Requirements.
Each software has certain specific requirements, which are discussed in the following
section of the report.
3. Specific Requirements
3.1 External Interfaces
5 "Infor Learning Management System | Cloud-Based Employee Training | Infor". 2019. Infor.Com.
https://www.infor.com/products/learning-management-system.
6 "Marketing Resource Management Software | Track Marketing Activities | Infor". 2019. Infor.Com.
https://www.infor.com/products/customer-experience-suite/mrm.
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Data Lake - The external interfaces for the this software includes an integrated Infor
OS experience. The software is based on a met-driven solution architecture.
Hospitality Management Solution (HMS) – The external interface of the software
helps in personalizing the guest experience. The software is built on cloud based on
providing security, flexibility, efficiency and different mobile capabilities for
delivering the best solutions.
Intelligent Open Network (ION) – they integrate various third-party software
applications. They help in connecting applications to the events that would be linked
with the business processes.
Learning Management System (LMS) – The external interface helps in delivering
great content over any device for optimizing development and employee training.
Marketing Resource Management (MRM) – The MRM offers a scalable and easy
for using solution that would be used by marketing departments on a worldwide
basis7. The solution also coordinates each of the marketing activities.
3.2 Functions
Data Lake – The software solution provides a unified repository based on the
capturing of enterpirse relatyed data.
Hospitality Management Solution (HMS) – The software provide a multi-tenant
based cloud architecture. This architecture is also secure and a centralized
management for guest profile.
Intelligent Open Network (ION) – The software helps in the integration of third
party software applications. With this application, it would be easy to monitor over
the entire business.
Learning Management System (LMS) – The software helps in enhancing social
learning and standardized training. It also integrates the concept of virtual classroom,
mobile access tools and online learning platform.
Marketing Resource Management (MRM) – IT helps in creating new market plans,
track different business activities, controil finances and budgets and management of
digital assets8.
7 "Marketing Resource Management Software | Track Marketing Activities | Infor". 2019. Infor.Com.
https://www.infor.com/products/customer-experience-suite/mrm.
8 "Marketing Resource Management Software | Track Marketing Activities | Infor". 2019. Infor.Com.
https://www.infor.com/products/customer-experience-suite/mrm.
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3.3 Performance Requirements
Data Lake – It deals with intelligent form of metadata management. It also provides a
complete suite for user experiences9.
Hospitality Management Solution (HMS) – The software offers better and
personalized service to their customers.
Intelligent Open Network (ION) – The software supports a simple and scalable
middleware framework.
Learning Management System (LMS) – It offers a mobile-enabled and globalized
LMS system.
Marketing Resource Management (MRM) – It offers a platform for automating and
streamlining the processes of marketing10.
3.4 Logical Database Requirements
Data Lake – The database makes use of data swamp. It also provides a centralized
security reference layer.
Hospitality Management Solution (HMS) – The database services provides hotel
revenue management, customer experience suite.
Intelligent Open Network (ION) – It provides an efficient database management
system for the management of workflow status.
Learning Management System (LMS) – It also provides efficient strategies for
delivering an interactive training for ensuring compliance.
Marketing Resource Management (MRM) –.The database offers a digital asset
library for storing data.
3.5 Design Constraints
3.5.1 Standards Compliance
Data Lake – It collaborates with AWS Partner Network (APN) firms to design their
software as per the needs of an industry.
9 García-Peñalvo, Francisco J., and Marc Alier Forment. "Learning management system: evolving from
silos to structures." (2014): 143-145.
10 "Marketing Resource Management Software | Track Marketing Activities | Infor". 2019. Infor.Com.
https://www.infor.com/products/customer-experience-suite/mrm.
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Hospitality Management Solution (HMS) – It follows the PCI DSSstandards for
keeping the data safe.
Intelligent Open Network (ION) – It follows the OGC standards and open
commercial standards.
Learning Management System (LMS) – The LMS makes use of SCORM and
AICC standards for compliance to the required work level.
Marketing Resource Management (MRM) –.It follows the Marketing Asset
Management (MAM) for compliance standards11.
3.6 Software System Attributes
3.6.1 Reliability
Data Lake – The data stored is highly secured with the help of the best encruyption
standards.
Hospitality Management Solution (HMS) – It offers individual user profiles based
on which customers can rely on the services provided12.
Intelligent Open Network (ION) – It helps in the management and monitoring over
the workflow status and traffic over documents13.
Learning Management System (LMS) – It offers in-depth learning methods and
dissemination processes.
Marketing Resource Management (MRM) –.It offers flexible and intuitive business
processes.
3.6.2 Availability
Data Lake – It offers a vast Data Catalog
Hospitality Management Solution (HMS) – The software can be easily available for
guest users
11 "Marketing Resource Management Software | Track Marketing Activities | Infor". 2019. Infor.Com.
https://www.infor.com/products/customer-experience-suite/mrm.
12 Ernst, Dominik, and Sara Dolnicar. "How to avoid random market segmentation solutions." Journal
of Travel Research57, no. 1 (2018): 69-82.
13 Stein, Brian, and Alan Morrison. "The enterprise data lake: Better integration and deeper
analytics." PwC Technology Forecast: Rethinking integration 1, no. 1-9 (2014): 18.
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Intelligent Open Network (ION) – It offers efficient efficient monitoring
performance indicators.
Learning Management System (LMS) – The software is extremely user-friendly
environment.
Marketing Resource Management (MRM) –.The software helps in quick
interaction with the users and thus saves the time and cost for the user.
3.6.3 Security
Data Lake – The data lake provides the best form of secure platform for the users.
Hospitality Management Solution (HMS) – It offers high data insight for tracking
the guests.
Intelligent Open Network (ION) – Different performance indicators are used for
checking over security14.
Learning Management System (LMS) – It also offers high security standards for
securing the learning modules offered to students15.
Marketing Resource Management (MRM) –.It offers flexible and accelerates the
adoption rates for users16.
3.6.4 Maintainability
Each of the software can be easily maintained as they are highly efficient in delivering
useful business solutions.
3.6.5 Portability
Each of the softwares can be easily be used on any platform. Hence they are
considered to be highly portable in nature.
14 Werth, Annette, Nobuyuki Kitamura, and Kenji Tanaka. "Conceptual study for open energy systems:
distributed energy network using interconnected DC nanogrids." IEEE Transactions on Smart Grid 6,
no. 4 (2015): 1621-1630.
15 Miloslavskaya, Natalia, and Alexander Tolstoy. "Big data, fast data and data lake
concepts." Procedia Computer Science 88 (2016): 300-305.
16 "Marketing Resource Management Software | Track Marketing Activities | Infor". 2019. Infor.Com.
https://www.infor.com/products/customer-experience-suite/mrm.
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3.7 Organizing the Specific Requirements
3.7.1 System Mode
The system software offered by each one of them can be referred to as highly
interactive in nature and thus satisfies every need of the user.
3.7.2 User Class
Data stored within each of the software are stored in specific libraries. Hence, it
would be easy for the user to gain access over each specific data.
3.7.3 Objects
Each of the objects that are created enables faster implementation over the marketing
and other sectors of business.
3.7.4 Feature
Each of the software have an easy feature of operations. They also handle each of the
queries of the customer and thus ensures high functional approach.
3.7.5 Stimulus
Every software offers high user functionality and is highly interactive in nature. They
highly respond to each of the options chosen by the user17.
3. 7.6 Response
Each of the software are highly responsive in nature.
3.7.7 Functional Hierarchy
The chosen software platforms are functional in nature and also provides functional
interface.
3.8 Additional Comments
17 Woolway, R. Iestyn, Ian D. Jones, David P. Hamilton, Stephen C. Maberly, Kohji Muraoka, Jordan
S. Read, Robyn L. Smyth, and Luke A. Winslow. "Automated calculation of surface energy fluxes with
high-frequency lake buoy data." Environmental Modelling & Software 70 (2015): 191-198.
Page 12 of 14

4. Change Management Process
Any kind of changes included within the software would be highly managed by the
software developer. The recommended changes would be managed as per the needs of
the industry.
5. Document Approvals
.Document would be approved by – Please Insert
6. Conclusion
The report provides a basic comparison of five software that the company Lawson
offers to their customers. Each of the chosen five software solution is evaluated on
basis of their overall description, the function of the software, the specific
requirements of the proposed software and performance requirements. It has been
evaluated that the software offers userfriendly interface for better communication
among the users.
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References
"Infor Data Lake | Enterprise Data Storage In Infor OS | Infor". 2019. Infor.Com.
https://www.infor.com/products/data-lake.
"Hospitality Management Software | Hotel Property Management | Infor".
2019. Infor.Com. https://www.infor.com/products/hms.
"Infor Intelligent Open Network | Middleware Software | Infor". 2019. Infor.Com.
https://www.infor.com/products/ion.
"Infor Learning Management System | Cloud-Based Employee Training | Infor".
2019. Infor.Com. https://www.infor.com/products/learning-management-system.
"Marketing Resource Management Software | Track Marketing Activities | Infor".
2019. Infor.Com. https://www.infor.com/products/customer-experience-suite/mrm.
Stein, Brian, and Alan Morrison. "The enterprise data lake: Better integration and
deeper analytics." PwC Technology Forecast: Rethinking integration 1, no. 1-9
(2014): 18.
Miloslavskaya, Natalia, and Alexander Tolstoy. "Big data, fast data and data lake
concepts." Procedia Computer Science 88 (2016): 300-305.
Woolway, R. Iestyn, Ian D. Jones, David P. Hamilton, Stephen C. Maberly, Kohji
Muraoka, Jordan S. Read, Robyn L. Smyth, and Luke A. Winslow. "Automated
calculation of surface energy fluxes with high-frequency lake buoy
data." Environmental Modelling & Software 70 (2015): 191-198.
Ernst, Dominik, and Sara Dolnicar. "How to avoid random market segmentation
solutions." Journal of Travel Research57, no. 1 (2018): 69-82.
Werth, Annette, Nobuyuki Kitamura, and Kenji Tanaka. "Conceptual study for open
energy systems: distributed energy network using interconnected DC
nanogrids." IEEE Transactions on Smart Grid 6, no. 4 (2015): 1621-1630.
García-Peñalvo, Francisco J., and Marc Alier Forment. "Learning management
system: evolving from silos to structures." (2014): 143-145.
Lusch, Robert F., and Stephen L. Vargo. "Evolving to a new dominant logic for
marketing." In The Service-Dominant Logic of Marketing, pp. 21-46. Routledge,
2014.
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