Assessment 2: Leading Communication Practices in the Workplace - MMI

This assessment project focuses on leading and managing communication practices within the context of MMI, a company opening a new campus. The project encompasses establishing communication protocols, coordinating effective communication, and reviewing existing communication processes. The student, in the role of a Communication Liaison Leader, analyzes internal and external information needs, develops communication protocols, prepares supporting materials, and addresses communication challenges. Key deliverables include a communication needs analysis, improvements to policies, a code of conduct, virtual meeting etiquette, an email to staff, an action plan, planning notes for a mentoring session, a PowerPoint presentation, and feedback forms from role-plays. The assessment also involves direct observation of role-plays for mentoring, presentation, and negotiation skills, culminating in an email to key stakeholders with an action plan. The project demonstrates the student's ability to analyze information needs, develop communication strategies, direct others, explain complex information, identify and address communication challenges, and negotiate towards a final outcome.

Assessment
Task 2
Lead communication in the workplace
BSBXCM501

Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or
plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the
process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student name
Student ID
number
Student signature Date
Task Number
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------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
The student has satisfactorily completed and
submitted the following:
 Communication needs analysis – Report in Task
2.1A
 List of improvements to policies in Task 2.1B
 Code of Conduct – communication with a
diverse audience in Task 2.1B
 Virtual meeting etiquette in Task 2.1B
 Process for virtual meetings in Task 2.1B
 Email to staff in Task 2.2A
 List of selected communication challenges in
Task 2.2B
 Action plan to address communication
challenges in Task 2.2B
 Planning notes for the mentoring/coaching
session in Task 2.2C
 Reflection on the coaching/mentoring session in
Task 2.2C
 PowerPoint in Task 2.3
☐ ☐ ☐
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Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
 Feedback Forms from Role-Play in Task 2.3
 Email to CEO, CFO and CSM with action plan
in Task 2.3
The student actively participated in the briefing
session:
 Asked questions
 Listened actively
 Took notes
☐ ☐ ☐
Demonstrated ability to:
 Analyse internal and external information needs
relevant to workplace
 Identify and document areas for improvement in
communication for team or organisational
practices
This is evidenced by:
 Communication needs analysis – Report in Task
2.1A
 Validation of active participation in the briefing
session (Refer to Marking Sheet)
☐ ☐ ☐
Demonstrated ability to:
 Develop or structure communication protocol(s)
to meet organisational information needs and
goals
 Identify ways to adapt communication protocols
to suit various contexts
 Prepare materials to support and/or implement
communication protocols
 Implement plans to improve communication
processes
☐ ☐ ☐
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Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
This is evidenced by:
 List of improvements to policies in Task 2.1B
 Code of Conduct – communication with a
diverse audience in Task 2.1B
 Virtual meeting etiquette in Task 2.1B
 Process for virtual meetings in Task 2.1B
 Email to staff in Task 2.2A
 Email to CEO, CFO and CSM with action plan
in Task 2.3
Demonstrated ability to:
 Direct others to communicate according to
organisational requirements and goals
 Explain complex information to positively
influence others
 Motivate others to communicate respectfully,
considering the needs of all, including those
from diverse backgrounds
This is evidenced by:
 Email to staff in Task 2.2A
 PowerPoint in Task 2.3
 Feedback Forms from Role-Play in Task 2.3
 Email to CEO, CFO and CSM with action plan
in Task 2.3
☐ ☐ ☐
Demonstrated ability to:
 Identify and address any communication
challenges to remove barriers to understanding
This is evidenced by:
 Action plan to address communication
challenges in Task 2.2B
☐ ☐ ☐
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Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
Demonstrated ability to:
 Identify and use a variety of communication
styles relevant to varying audiences
 Present information in a succinct, clear and
persuasive manner
This is evidenced by:
 Email to staff in Task 2.2A
 Participation in Role-Play in Task 2.2C
 PowerPoint in Task 2.3
 Feedback Forms from Role-Play in Task 2.3
 Email to CEO, CFO and CSM with action plan
in Task 2.3
 Participation in the Role-Play in Task 2.3 (Refer
to Marking Sheet)
☐ ☐ ☐
The student performed the Role-Play:
coaching/mentoring session:
 Prepared for the session
 Met with the coachee
 Explained the aims of the coaching session
 Introduced and explained the topic
 Took into consideration the learning style of the
coachee
 Used a communication style suitable for the
session
Feedback in comments
☐ ☐ ☐
Demonstrated ability to:
 Provide mentoring to others to assist them in
achieving communication goals
☐ ☐ ☐
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Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
This is evidenced by:
 Planning notes for the mentoring/coaching
session in Task 2.2C
 Reflection on the coaching/mentoring session in
Task 2.2C
 Performance of the Role-Play in Task 2.2C
(Refer to Marking Sheet)
The student performed the Role-Play: present and
negotiate in Task 2.3:
 Prepared a PowerPoint
 Prepared to negotiate: took in consideration the
audience, and established the non-negotiable
 Presented persuasively
 Answered questions from stakeholders
 Listened actively
 Used questioning and summarising when
communicating with stakeholders to confirm
understanding
 Adapted communication style to the diverse
audience
 Negotiated using appropriate negotiation
technique/s such as compromise, and
collaborate
 Worked towards an agreed outcome
 Achieved an agreed outcome
Feedback in Comments.
☐ ☐ ☐
Demonstrated ability to:
 Evaluate differences in perspective and
critically examine outcomes
☐ ☐ ☐
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Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
 Negotiate towards a final outcome with a focus
on key outcomes
This is evidenced by:
 PowerPoint in Task 2.3
 Feedback Forms from Role-Play in Task 2.3
 Participation in Role-Play in Task 2.3 (Refer to
Marking Sheet)
Demonstrated ability to:
 Confirm and implement outcomes of
negotiation or communication using appropriate
methods
This is evidenced by:
 Email to CEO, CFO and CSM with action plan
in Task 2.3
☐ ☐ ☐
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
Student Name:
Assessor Name:
Assessor Signature:
Date:
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Table of Content
Student Declaration......................................................................................................................................................2
Task 2 – Lead and manage communication practices.............................................................................8
Task 2.1 Establish communication protocols............................................................................................................11
Task 2.2 Coordinate and support effective communication....................................................................................14
Task 2.3 Presentation and negotiation.......................................................................................................................17
Appendix 1 – Scenario.............................................................................................................................21
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Task 2 – Lead and manage communication practices
Task summary and instructions
What is this assessment
task about?
Refer to and read the documents:
 MMI company scenario (Appendix 1)
 Policies and Procedures ( in a separate folder)
You have been recently engaged by XYZ Pty Ltd trading as MMI as a
Communication Liaison Leader.
The CEO asked you to:
 Establish communication protocols
 Coordinate effective communication
 Review communication practices
This task comprises of the following assessment methods:
o Product-based ☒
o Direct observation of Role-Play ☒
o Case Study ☐
o Other (specify) ☐
It has been designed to evaluate your ability to/competency in:
 Analyse internal and external information needs relevant to workplace
 Develop or structure communication protocol(s) to meet organisational
information needs and goals
 Identify ways to adapt communication protocols to suit various contexts
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Task summary and instructions
 Prepare materials to support and/or implement communication protocols
 Direct others to communicate according to organisational requirements
and goals
 Explain complex information to positively influence others
 Motivate others to communicate respectfully, considering the needs of
all, including those from diverse backgrounds
 Identify and address any communication challenges to remove barriers to
understanding
 Identify and use a variety of communication styles relevant to varying
audiences
 Present information in a succinct, clear and persuasive manner
 Evaluate differences in perspective and critically examine outcomes
 Negotiate towards a final outcome with a focus on key outcomes
 Confirm and implement outcomes of negotiation or communication
using appropriate methods
 Provide mentoring to others to assist them in achieving communication
goals
 Obtain feedback from a variety of sources to manage the outcomes of
communications and negotiations
 Identify and document areas for improvement in communication for
team or organisational practices
 Implement plans to improve communication processes
Your assessor will be looking for demonstrated evidence of your competency
in the above.
You are required to address the following:
 Task 2.1 Establish communication protocols
o Identify communication improvement needs
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Task summary and instructions
o Establish communication protocols
o Improve existing communication processes
 Task 2.2 Coordinate and support effective communication
o Communicate improvements and protocols to staff
o Identify and address communication challenges
o Coach/mentor a staff member to help them achieve communication
goals
 Task 2.3 Presentation and negotiation
o Present to pertinent stakeholders and negotiate
o Follow up to confirm the outcomes of the negotiation
What do I need to do to
complete this task
satisfactorily?
 submit the completed assessment tasks, according to instructions,
 complete the tasks with sufficient detail and present them in a
professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required,
 for your performance to be deemed satisfactory in this assessment task
you must satisfactorily address all of the assessment criteria,
 if part of this task is not satisfactorily completed you will be asked to
complete further assessment to demonstrate satisfactory performance.
Specifications You must deliver/participate in:
 Briefing session in week 1
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