BSBINN601: Leading and Managing Organisational Change at FitLife

This BSBINN601 project solution focuses on leading and managing organizational change within a simulated business environment, FitLife, a chain of fitness and health clubs in Australia. As a Business Change Management Officer (BCMO), the student identifies strategic change needs, reviews existing policies and practices, and monitors organizational behavior and the external environment. The project involves identifying operational change requirements, developing a change management plan, undertaking cost-benefit and risk analyses, and addressing potential barriers to change. Key areas of focus include the introduction of advanced gym equipment, launching a mobile app, hiring expert nutritionists and doctors, and enhancing client safety. The assignment also covers stakeholder consultation and communication strategies to ensure successful change implementation.

Student Assessment Workbook
BSBINN601
Lead and Manage Organisational Change
Version 1.0
June 2016

Student Full Name:
Student Number:

Level 2, 25 George Street, Parramatta, NSW 2150 | Phone: [phone] Fax: [phone]
Email: [e-mail] Web: www.australisinstitute.nsw.edu.au
ABN 17 120 701 911 | RTO ID 91630 | CRICOS ID 03173K

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Assessment
Information
Welcome to your Student Assessment Workbook for BSBINN601 Lead and Manage Organisational Change.
This Student Assessment Guide will give you the opportunity to show your skills in determining strategic
change requirements and opportunities; and to develop, implement and evaluate change management strategies.
This will be achieved through producing and implementing a Change Management Plan and a Communications
Plan within a simulated business environment, FitLife.
This assessment is based on the following simulation:
Simulation: Lead and Manage Organisational Change
You will complete a number of tasks in developing a change process, implementing and critically evaluating its
outcomes. These tasks will be based on your role of Business Change Management Officer (BCMO) in a simulation
for FitLife, an organisation that is a chain of fitness and health clubs in Australia.
To do this case study, you will require to complete a number of tasks referring to the following resources:
Risk Management Policy
and Procedures
Recruitment and Selection
Policy and Procedures
Internal Communications
Policy and Procedures
FitLife’s policy and procedures related to risk management.
FitLife’s policy and procedures related to recruiting and selecting new staff members.
FitLife’s internal communications policy and procedures when engaging in internal
communication practices amongst staff members.
Meeting Code of Conduct Organisational set of rules to conduct effective meetings with internal and external
stakeholders.
FitLife Strategic Review A strategic analysis which provides a snapshot of the internal and
external environment including a summary of the trends and opportunities in the
health and
fitness segment.
Remember, you do not type your answers in this Student Assessment Guide, but use the Student
Assessment Workbook which is a separate document. This document is simply a guide to explain what you are
required to do, and by doing so, this will assist you to perform at your best.
Please note that your responses for this assessment can (where appropriate) use dot point format. Please refer to the
example provided to you in your Student Assessment Guide.
Note that to be deemed competent for this unit, you must achieve a satisfactory outcome for all of the assessment
tasks. This includes meeting the following conditions:
 you must complete all of the tasks outlined in this Student Assessment Guide document to the standard
indicated in the performance requirements; these are listed under each of the tasks
 you will then submit your completed workbook to your assessor electronically
 you must perform the above two points within the given timeframes by your Assessor.

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Please be aware that your Trainer/Assessor is here to provide you with the necessary support throughout
the assessment process so that you can achieve the desired outcomes. If you have questions, then contact
them for guidance.

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Pre-assessment
Checklist
Your assessor will go through the assessment for this unit BSBINN601 Lead and Manage Organisational Change. It is
important that you understand this assessment before taking on the tasks. To confirm that you have been given this
overview, we ask you to complete the following Pre-Assessment Checklist.
You are required to carefully read each checklist item provided below and tick either ‘Y’ to confirm your
understanding or ‘N’ if you disagree. In case you disagree with an item, please provide your reason under the
‘Comments’ section.
When you have done this, we ask you to sign this Pre-Assessment Checklist. This acknowledges that your
Trainer/Assessor has discussed all of the information with you prior to undertaking this assessment.
Checklist Comments
Y  N I, the student, understand the purpose of the assessment.
Y  N
I understand when and where the assessment will occur, who will
assess me, how and in what format the assessment will be
submitted.
Y  N I understand the methods of assessment.
Y  N I understand what resources are required to successfully complete this
assessment.
Y  N I understand the performance level required for each assessment
event.
Y  N
I understand that it must be my own work. I have been explained
and understood the serious consequences in case this work is found
plagiarised.
Y  N I understand the process if I am deemed not yet competent.
Y  N I understand the feedback process and the appeals process.

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Y  N The assessor has discussed with me if I have any special needs and if so
what arrangements have been put in place.
Student Full Name Student ID Student Signature Date

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Assessment Event: FitLife
Simulation
In this assessment you will undertake a number of tasks associated with developing a change process, implementing
and critically evaluating its outcomes for a health and fitness organisation, FitLife, in accordance to the strategic
review the company has recently conducted through an external marketing agency named Statistica Australian
Marketing Research Agency (SAMRA).
The focus is on producing and evaluating a Change Management Plan that is based on the following actions:
 identifying change issues
 developing a change management plan
 consulting with relevant stakeholders
 developing and implementing a communication plan
 monitoring and adjusting change management activities in accordance to outcomes achieved.
Task 1: Identify Change
Issues
1.1 Identify strategic change needs through an analysis of organisational
objectives
Insert your response here:
Strategic change is required in an organization when the organization goes through several problems and incurs losses and thus they
need a change in their approach to rectify their mistakes and to bring bout new changes within the company. Strategic change means
to change the strategies, objectives and goals of a company. All the objectives, goals and the visions of the company undergo a
change. For example if two or more companies sell the same products and they want to stay ahead of the other companies they will
have to adopt some new techniques and new ways to do so. There are several models of introducing change in a company, the
Kotter’s change model help the companies to go through a certain procedure to achieve certain changes. The steps of introducing
organizational changes are as follows:
 Establishing the fact that change is required in the company and making the people of the company understand that how
much the change is important.
 Making a group of supporters and who will understand the need to make changes and will also help others to co ordinate
with each other to reach that goal.
 Developing new goals and strategies to take the company to new heights, the new strategies and goals will help the
organization to flourish in the future.
 Communicating with the employees properly so that they are able to understand the new rules and visions of the
organization.
 Encouraging the employees to make the changes possible within the organization.
The changes which are required to be introduced in the organization are as follows:
 The introduction of technologically advanced gym equipment is required to make the organization successful.
 A new mobile app is also required to be launched so that more people can get involved with the organization.

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 An expert nutritionist and a doctor will also be hired for each and every branch of the organization.
 The last change will focus on the safety of the clients and there will be an ambulance and a first aid arrangement.

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1.2 Review existing policies and practices against strategic objectives
Insert your response into the tables below:
Current Policy & Practice Contribution Limitation
The general policies of the Fitlife organization All these policies have contributed to the There are no such limitations to the use of
Increase in popularity of the app itself. The app.
Includes a safe and clean environment, there
Proper attire is required to be maintained.
Personal training is also available.
Required Policy & Practice Rationale
The policies regarding the registration of the members requires to be This policies are required to be changed to enable everyone to be able to use this
Made more flexible so that everyone can participate in the health and health application.
Fitness programme.
1.3 Monitor the organisational behaviour and external environment on change strategies
Insert your response into the tables below:
Organisational behaviours Impact
Organizational behavior is the study of the behavior Organizational behavior has huge impacts on the lives of the people within the
Of the people who are in an organization and the organization. The behavior and conduct of the people helps in maintaining the
Behavior of the individuals are very important to organizational policies.
Proper functioning of the company.

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External factors Impact
Technology when new technologies are introduced then the company has to adapt with the changes
Social changes the social changes also impacts an organization and thus the organization has to adapt
accordingly

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1.4 Identify major operational change requirements
Insert your response into the table below:
Operational Change Requirements Rationale
Change management is important to adjust the operational change is very important for the long term growth of a company
Organization with the changing environment of’
The company. To make operational changes thus operational change requirements should be met to bring about a change
Stakeholder review, customer survey and SWOT
Analysis Is needed.
1.5 Review and prioritise change requirements in consultation with the Business
Change
Manager
Make the necessary modifications to your Change Management Plan.
Refer to your Student Assessment Guide for instructions.
Change management plan is needed for to make a proper budget, goals and resource allocation for the company. There are certain
steps to write a change management plan. The first step is to explain the reason to bring about a change. The second step is to
determine the possibilities of bringing the change. Identifying the stakeholders of the change management in the next step, after that
the benefits expected is needed to be clarified. A sustaining communication system is also needed for maintaining the changed plan.