Lead and Manage People: Supervisory Skills, Team Dynamics, and KPIs

This assignment focuses on various aspects of leading and managing people, providing detailed answers to a series of questions. It covers the functions and roles of supervisors and managers, leadership styles, essential skills for effective teamwork, and common problems within teams. The assignment also explores group dynamics, the importance of setting examples as a leader, and methods for motivating team members. Furthermore, it addresses the role of managers in achieving company goals, the significance of integrity and empathy in leadership, and the potential impact of workplace issues on team performance. Key performance indicators (KPIs), communication strategies, and the importance of recognizing and rewarding employee contributions are also discussed. The assignment concludes by examining delegation, coaching, and mentoring as tools for employee development and performance enhancement, emphasizing the creation of a positive and motivating work environment.

Running Head: Lead and Manage People 0
Lead and Manage People
(Student Name)
.
3/12/2019

Lead and Manage People 1
Table of Contents
Part 2................................................................................................................................................2
Q1.................................................................................................................................................2
Q2.................................................................................................................................................2
Q3.................................................................................................................................................2
Q4.................................................................................................................................................3
Q5.................................................................................................................................................3
Q6.................................................................................................................................................3
Q7.................................................................................................................................................3
Q8.................................................................................................................................................3
Q9.................................................................................................................................................3
Q10...............................................................................................................................................4
Q11...............................................................................................................................................4
Q12...............................................................................................................................................4
Q13...............................................................................................................................................4
Q14...............................................................................................................................................4

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Q15...............................................................................................................................................4
Q16...............................................................................................................................................4
Q17...............................................................................................................................................5
Q18...............................................................................................................................................5
Q19...............................................................................................................................................5
Q20...............................................................................................................................................5
Q21...............................................................................................................................................5
Q22...............................................................................................................................................5
Q23...............................................................................................................................................5
Q24...............................................................................................................................................6
Q25...............................................................................................................................................6
Q26...............................................................................................................................................6
Q27...............................................................................................................................................6
Q28...............................................................................................................................................6
Q29...............................................................................................................................................6
Q30...............................................................................................................................................6
Q 31..............................................................................................................................................7

Lead and Manage People 3
Q32...............................................................................................................................................7
Q33...............................................................................................................................................7
Q34...............................................................................................................................................7
Q35...............................................................................................................................................7
Q36...............................................................................................................................................7
Q37...............................................................................................................................................7
Q38...............................................................................................................................................7
Q39...............................................................................................................................................8
Q40...............................................................................................................................................8
Q41...............................................................................................................................................8
Q42...............................................................................................................................................8
Q43...............................................................................................................................................8
References........................................................................................................................................9

Lead and Manage People 4
Part 2
Q1
The main functions of supervisors and manager are:
Planning
Organizing
Staffing
Directing
Controlling (Moghaddam, Massihabadee, Shorvarzi & Mehrazeen, 2018)
The roles of manager and supervisor include:
 Monitoring the work of the individual
 take decision more effectively
 Create coordination among the employees
 Reporting the information about ongoing tasks
 Managing budget for the company (Metz, Kulik, Cregan & Brown, 2017).
Q2
 Transformational leadership – Involves modifying your style of leadership to suit the
particular situation

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 Laissez-faire style - involve giving people a job and a possible direction and letting them
do it themselves.
 Authoritarian or autocratic leadership – Involves somebody speaking from a position of
power and exercising tight control over their subordinates
 Transactional leadership – Involve setting out clear goals and objectives, along with
corresponding rewards and punishment
 Situational leadership – Involves giving people a job and a possible direction and letting
them do it themselves
 Participative or democratic – Giving guidance to the team, but also seek their input and
opinions when making decisions.
Q3
The four major important skills of members of effective team are:
 Honest and straightforward
 Share the loads
 Good Communication skills
 Positive attitude (Bens, 2017)
Q4
Job Role 1: Event Promotion
Function: the individual will manage the marketing and promotion activities such as distributing
flyers, pamphlets, promoting the event in social media and so on.

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Job Role 2: Event Coordinator
Function: it is one of their role to coordinate the detailed work that are required in order to ensure
the event runs smoothly and according to the plan.
Job Role 3: Choreographer
Function: puts together the routines for a performance, devises the piece and then teaches it to
the performers
Q5
The four common problems are:
Coordination
Motivation
Lack of Participation
Lack of creativity
Q6
Group dynamics refers to the attitudinal as well as behavioral characteristics of the groups that
show the concern how groups can be formed, their process and structure as well as how they
function.
Q7
The major three advantages are:

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Enhance the level of collaboration
Effective problem solving
Encourage communication between team members (Bell, Bryman & Harley, 2018)
Q8
The most important part for the leader is to setting the examples sue to the reason when the
leader set the examples they create the picture in the mind of their subordinates that what is
possible. It motivate them to enhance their performance and guide them what they can do in
different situation
Q9
The three ways to send motivational messages to the team members are:
 Set Clear Goals
 Provide them with a pleasant place to work
 Offer opportunities for self –development (Yahaya & Ebrahim, 2016)
Q10
The main role of manage in achieving goal of the company is assigning the task and motivating
the employees. The employees play a vital role in the success of business. Therefore, if the
manager does not make any efforts in motivating the employees then it would affect the overall
performance of the company and individual (Zhao, Hwang & Lee, 2016).

Lead and Manage People 8
Q11
Manager should show that support of the business goals is fulfilled by the manager himself as it
will give a boost, a motivation, a sense of belongingness and sense of spirit to work together for
the restaurant.
Q12
The four reasons are explained in below points:
 Integrity will help managing, disciplining staff towards a specified goal with staying
together.
 Respecting people will help in morale boosting
 Empathy will create feelings for brotherhood.
 All above things will overall create accompany into one.
Q13
The four ways that can affect the team are:
 Depression will be the foremost thing that staff will face.
 Law suit can be filled by the threatened employee.
 Disturbance in day to day working.
 Staff turnover increment (Sommer, Howell & Hadley, 2016).
Q14
Three types of goals are:

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 Short term goals like sales, marketing, customer relationships to be developed.
 Middle term goals like working capital, funds, staff turnout to be managed.
 Long-term goals like market management, strategy development, profit analysis
Q15
Team meeting has to be done on regular basis to get the staff updated on the goals achievement.
Group appraisals, prize distributions and giving of bonuses will get them in touch of goals
achievement
Q16
Three good KPIs are:
 Average time to complete task is to seen so that extra time to complete task can be judged
and corrected.
 Cost of stopping work to be calculated.
 Process overdue time to be managed.
Q17
Increased sales will not help as the business goals of profitability will not be set up, cost
reduction will not be watched, by anyone, empathy will be lost with lack of integrity in working.
Q18
 Written communication will set responsibility to the particular employee as it will be
documented on papers and accountability fixed.

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 Emails on particular personnel account will be set up with no backing up from it as it will
be documented (Kritikos, Plexousakis & Woitsch, 2016).
Q19
The four things that need to be clearly communicated are:
 The role and responsibility of team members as an individual and as a group
 The challenges that they may faces in the whole event
 The importance of their role
 How to enhance their skills
Q20
The open communication provide healthy and flexible environment for the team member in
which they would able to share their views and ideas that would help in achieving targeted goal
of the event.
Q21
The three innovations that are to be discussed are:-
 Easy order facilities
 Providing remote control in the restaurant
 Wearable Technology (Lee, Hallak & Sardeshmukh, 2016)

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Q22
When the employees have been given recognition that gives the confirmation that their work has
been valued by others. In this case the employees feel motivated and their job satisfaction
increases and that give rise to increase in the productivity.
Q23
The best way to reward an individual or the team performance by praising that will not cost
anything and it will boost the moral. The second thing is by rewarding the individual or the team
either by some amount or by giving them any appraisal. The third by giving some big
responsibility and show them how capable they are (Capa & Bouquet, 2018).
Q24
The three benefits are:-
 The employees will give their best
 The agreed outcomes will be achieved
 It will develop, increase the motivation of each employee who will take part in decision
making
Q25
The first way is by conducting meetings and showing their performance and how it helped the
company to grow. The second way is by giving them promotions that will show them that their
role and communication had helped the company.