Leadership and Team Effectiveness: A Comprehensive Analysis Report

This report examines the critical aspects of leading and managing team effectiveness within the context of a telecommunications organization, Mitel Networks. It explores the essential skills required for team management, including leadership, planning, communication, and motivation. The report delves into Tuckman's stages of team development, illustrating how leadership skills facilitate a team's progression from forming to performing stages. It also addresses the challenges faced by team leaders and the role of consultation, particularly executive coaching, in enhancing leadership capabilities and organizational productivity. Furthermore, the report presents a detailed performance plan, outlining objectives, actions, timelines, responsibilities, and resources required for achieving team goals. It also discusses strategies for supporting team members through coaching and mentoring programs, as well as methods to encourage team participation in planning and decision-making processes. The report concludes by emphasizing the importance of effective teamwork and leadership in achieving business success.

Running head: LEAD AND MANAGE TEAM EFFECTIVENESS
LEAD AND MANAGE TEAM EFFECTIVENESS
Name of the Student
Name of the University
Author’s Note

1LEAD AND MANAGE TEAM EFFECTIVENESS
Table of Contents
Introduction......................................................................................................................................3
Task 2...............................................................................................................................................3
Skills and Consultation....................................................................................................................3
Task 3...............................................................................................................................................5
Performance plan.............................................................................................................................5
Task 4...............................................................................................................................................8
Supporting the team members.........................................................................................................8
Task 5...............................................................................................................................................9
Develop strategies to encourage input.............................................................................................9
References......................................................................................................................................11

2LEAD AND MANAGE TEAM EFFECTIVENESS
Introduction
The study focuses on the requirement of skills and knowledge to lead teams in the workplace as
well as engage with the company’s management. A team refers to the group of individuals with
various skills and tasks working together for common goal of the business. Building team as well
as proper planning is important in ensuring that team is effective (Belbin 2012). The Mitel
Networks is basically a telecommunication organization headquartered in Canada that provides
integrated communications solutions for this business. Mitel teamwork is the enterprise web
solution, which offers virtual place for their teams for seamlessly collaborating with tools that
includes messaging, sharing of file and conferencing. The team of this organization seamlessly
incorporates into MiCollab for effortlessly collaborating with the teams of different sizes.
Leadership teamwork prevails in this organization, which means that all the leaders from
different departments work together for solving the business problem. The purpose of the team is
to increase productivity and build stronger relationship with their stakeholders. The team tries to
innovate new software to enable their buyers to upgrade their communication situation.
Task 2
Skills and Consultation
a) Every firm needs to have team management skills in order to work efficiently and improve the
performance of team. The range of skills that the team must acquire for being more productive
includes-
 The leaders of different units must have the leadership skills for managing their teams
efficiently.

3LEAD AND MANAGE TEAM EFFECTIVENESS
 The project must be effectively planned that includes meeting plans, work statements,
resource planning, timelines etc.
 Effective communication between the project managers and their team members also
helps in conveying the ideas, target and issues in proper way.
 The project leaders must involve all of their team members in decision making regarding
implementation of new ideas in the project
 Motivate their team members by initiating reward system.
b) The Tuckman’s stages of team development consists of four stages that includes- Forming,
storming, norming and performing (Crawford and Lepine 2013). These stages are necessary for
each team to grow, face challenges, finding solutions, tackling difficult problems and delivering
appropriate outcome. The above-defined skills facilitating the team in moving through this team
development to performing stage has been explained below:
 Forming- This phase occurs when the team meets with each other and starts working. The
leadership skill of the managers helps in determining the roles as well as responsibilities
of each team member and establishes the team norms (Woehr, Arciniega and Poling
2013)
 Storming- This phase occurs when there is conflict between the members of team
regarding their work styles. Proper communication skills as well as leadership skills of
manager will help in controlling the conversations among the members.
 Norming- In this phase, the team members tries to resolve their differences and value the
opinions of each other. Proper scheduling of project facilitates in making progress in
project as all the members begins in working more effectively.

4LEAD AND MANAGE TEAM EFFECTIVENESS
 Performing- The team member performs at high level in this stage. However motivation
skills of project managers encourages the team members in producing through effective
working practices.
c) At present situation, the team leaders face huge challenges in growing the company and
expanding their business. The role consultation involves executive coaching aspects for the team
leaders by focusing on their requirements (Wheelan 2014). The main objective of Mitel Network
is to make effective system of communication. Proper coaching to the leaders will help them in
integrating their leadership skills in proper way, which in turn will benefit the organization in
improving their overall productivity. It also aids the leaders in refining their business strategy for
achieving success in the business.
Consultation requires exchange of ideas as well as views influencing the employees and
company’s interest. In our workplace, both the management and the unions place few limits on
the range of subjects that is open to consultation. In Defra organization, the consultation policy is
guided by informal external stakeholder group and uses digital crowdsourcing for facilitating
engagement with their stakeholders. Similarly, DCMS has utilized technology for increasing
their engagement with the public. They have launched informal call for ideas on UK digital
strategy.
Task 3
a)

5LEAD AND MANAGE TEAM EFFECTIVENESS
Performance plan
Team Performance Plan
Objective:
What needs to be achieved, to what standard and within what timeframe?
Actions
What are the
major steps that
need to be
taken to
achieve your
team objective?
(max of four
steps)
Timeline
What are the
end dates for
each separate
action?
Responsibilities
What roles will
team members
need to take in
order for the
objective to be
achieved?
Who will be
responsible for
which actions or
key steps?
Resources
What materials
equipment,
systems,
processes and /
or funds will be
required?
Review dates
What are the
major review
dates where
progress can be
checked by the
team?
What are the
major milestone
dates that will
require
progress
checks, review
or signoff?
Setting goals-
The company
should use
The goals of the
project should
be set in the
the team
members must
understand the
The goals must
be set according
to the total fund
The progress
must be
checked at 17th

6LEAD AND MANAGE TEAM EFFECTIVENESS
SMART in
setting their
goals
beginning. The
end date is 15th
January
goal and set their
target accordingly
for the project. January
Developing a
specific team
plan and roles
of each member
The time frame
for
implementing
this action is
18th January to
15th February
Each member
should work
collaborately.
Project leader
through
computerized
technology
should develop
the plan.
The review
dates will be
31st January
Explaining the
responsibility of
each team
member by
ensuring that
their role are
suitable with
respect to skills
The time frame
for this taking
this action is
20th February to
28th February
The team
members should
properly
communicate
with the leader if
they face any
difficulty.
Before giving
the
responsibility to
each member,
their skills must
be checked
through different
test.
The review
dates for this
action will be
25th February

7LEAD AND MANAGE TEAM EFFECTIVENESS
Monitoring the
work for
achieving
success in
project
The work
should be
monitored after
two weeks of
project initiation
(1st April, 2017)
Each member
should be focused
in work and
deliver their best
Software
systems will
help the
manager in
monitoring the
project.
The review
dates in this
case will be
15th April.
Indicators or
measures of
success:
Foundational
trust
Shared
commitment
Collective
accountability
Results tilting
Potential barriers: Workplace environment, team member ego, poor communication
Dependencies: The dependencies problems are peer- to peer collaboration among members,
backlog of product feature etc.
b)
Team
Member
Determined
Outcomes
Agreed
responsibilities
Standard to be
achieved
How the task
will be

8LEAD AND MANAGE TEAM EFFECTIVENESS
measured
1 Harry Launching the
product though
innovative
advertising
program by
October 25
consult with the
team lead before
implementing
the idea
Meeting the
requirements
of target
customers
Increase in ale
of the product
by December
30
2 Peter Inventing new
product in the
market by
January 31st
Personal ideas
to be consulted
with other team
members and
manager
Understanding
the
preferences
and needs of
customers
Attraction of
new customers
and improving
the brand
value by July
25th
3Harrison Opening of
new branch in
the
international
market
Working
unitedly with
other members
Competitors
and target
audience to be
analysed
before
opening the
branch in that
location
Completion of
project within
scheduled time

9LEAD AND MANAGE TEAM EFFECTIVENESS
Task 4
Supporting the team members
a) Coaching aids in supporting their employees in pursuing innovative ideas as well as
alternative solutions with higher resilience (Hoch and Kozlowski 2014). It also helps the team
members in developing their communication skills and creates clarity in the business goals. In
addition, the team members benefits from coaching as it stabilizes work-life balance. This in turn
improves the job performance of each team member.
b) Mentoring programs offers an effective way in growing the career path of the employees. This
in turn reduces the turnover cost and keeps the staff in striving for the best. This program grooms
the employees in playing vital roles in company’s succession plan (Katzenbach and Smith 2015)
The recommendations for improving the mentoring program are given below:
 Clarify as well as specify the target to individual team member
 Building flexibility in the mentoring program
 Developing orientation program
The mentoring programs are effective to the each organization. This effectiveness includes-
 Workers productivity- workers participating in this program have effectual mechanism in
reinventing solutions for common problems , which in turn increases productivity.
 Quality of work- this program helps in improving the internal process of organizations
and hence improves quality of work.

10LEAD AND MANAGE TEAM EFFECTIVENESS
Task 5
Develop strategies to encourage input
a) The three strategies to improve participation of team in planning and decision making
includes-
 Suggestion schemes- This strategy encourages the members in coming up with unique
suggestion or ideas and this adds value to company’s functions.
 Job enrichment- Expansion of job content as well as giving rewards to job profile is one
of the best strategy in keeping members involved in decision making.
 Collective bargaining- this strategy indicates the team participation through collective
agreements by following specific rules.
b)
Purpose: The purpose of this policy is to implement training programs for adopting with the new
technology.
Scope: the scope of this policy is to include all managers as well as workers for thistraining
programs.
Policy: This policy is adopted to provide training programs to all workers for adopting with new
technology in order to increase efficiency in their work and achieve targets.
Procedure: 1) making a committee for implementing the program

11LEAD AND MANAGE TEAM EFFECTIVENESS
2) making separate teams for reducing the workload
3) scheduling the plan
4) monitoring the work performance
Responsibility for implementation: the team supervisors have the responsibility of monitoring
the work and achieving the target within specified time. They are responsible for providing
support to employees and review their performance.
Related Legislation: The Fair Work Act 2009
The privacy Act 1988
Approved by: General Manager
15th September 2018
Conclusion
From the above report, it can be concluded that team work is effective for every business as it
aids in achieving success. The team leaders pays vital role in creating efficient team work.
Implementation of proper strategy as well as new technology will improve the team performance
and attain business goal.