BSBWOR502 - JKL Industries: Leading and Managing Team Effectiveness

This report, prepared by a student, focuses on leading and managing team effectiveness within JKL Industries, addressing a new business plan involving organizational restructuring and a shift in sales strategy. It outlines a communication strategy to improve internal and external communication, including objectives, methods, and a detailed communication plan. The report also presents a networking plan to address issues with suppliers and customers. Furthermore, it includes an action plan to address employee grievances and improve team dynamics. The second part of the report focuses on team and goal setting for an e-commerce project, including SWOT analysis, a skills matrix, roles, and responsibilities, and a team performance plan. Individual performance plans, strategies for effective teamwork, and methods for conflict resolution are also provided. Finally, the report includes a meeting agenda to discuss key issues and performance indicators.

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LEAD AND MANAGE TEAM EFFECTIVENESS
Lead and manage team effectiveness
Student Name
BSBWOR502
Student admission number
Institution
Date

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LEAD AND MANAGE TEAM EFFECTIVENESS
Assessment task 1
Part A
Communication planning portfolio
JKL industries is implementing a new business plan that will assist the company to
change its selling structure through organization restructure. Furthermore, the organization is
excluding itself from rental business and further developing retail sales in both large and medium
trucks. Therefore, JKL industries must formulate a communication strategy that will eliminate
poor business communication channels in order to achieve its objectives.
Communication strategy
According to Velentzas & Broni (2014), communication is an exchange of information
and ideas between recipient and sender. An appropriate communication in business results into
information conveyance and accomplishment of organizational goal. Therefore, communication
strategy must be retrieved in JKL Company in order to provide effective communication
channels to management and employees that enhances flow of information and feedback
mechanism (Singhal, Arvind, and Everett Rogers, 2012)
Communication objectives
1. To enhance Top-down and bottom-up communication flow for effective communication.
2. To channelize an effective feedback mechanism.
3. To enhance effective external and internal communication through an appropriate policy
framework.

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LEAD AND MANAGE TEAM EFFECTIVENESS
Major communicators
Team members (working employees) - Team members are considered as a media of achieving
organizational needs. According to Jagoda, Lonseth & Lonseth (2013), working employees must
have effective bottom-up communication to resolve their concerns.
Team leaders (senior management) - management form organization objectives to be achieved
and they are involved in the preparation and execution of business policies and plans.
Methods of communication or media
The JKL industries need to maintain effective communication with its employees concerning
clients’ needs and sales service. Therefore, the best communication media are telephonic, emails,
meetings and newsletters. Email is a formal method in which information can be sent to
employees within seconds. In addition, email allows fast and quick communication as it reduces
wastage of time through personal talks (Wang, Pauleen & Zhang (2016). Telephonic provides
detailed communication. Therefore, JKL industry needs to provide installation of intercom in
order to facilitate effective and improved communication.
Bottom-up consultation
Bottom-up consultation is essential for providing effective employee relations and workplace.
JKL industries are facing many consultation issues because employee’s consultation is not
effective.
Provisions
Constant supervision- A constant supervisor need to be appointed for consultations and
supervisions of employees. The appointed supervisor should convey detailed information to the

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LEAD AND MANAGE TEAM EFFECTIVENESS
senior management thus creating improved work processes. The supervisor should also
communicate management feedbacks to the employees.
Monthly meetings with employees- Frequent discussion and meetings offer employees and
stakeholders an opportunity of placing consultations and concerns to the management (Durand,
Corbière, Coutu, Reinharz & Albert (2014). Currently, JKL employees are dissatisfied with their
pay conditions and therefore they are not motivated to produce their best. Through meetings and
discussion, there will be a direct conversation between employees and management and therefore
the instant feedbacks regarding pay rise will be provided.
Grievance procedure
Murshed & Tadjoeddin (2009) defined grievance as a formal complaint concerning the
occurrence of dissatisfaction event. Furthermore, in every organization, employees tend to have a
grievance concerning the change in business policies (Polster 2011). Therefore, the setting of
grievance is essential to maintaining effective employee relations and conducive working
environment. The grievance policy that an organization can follow include;-
1. Formulation of the grievance form
2. Setting a convincing time when dissatisfied employees will submit the grievance form to
management.
3. Creating an open door for any employee being dissatisfied with a particular policy to
provide a written grievance to the concerned department.
4. Department to call up the meeting between the management and employees in order to
resolve the matter

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LEAD AND MANAGE TEAM EFFECTIVENESS
5. The final decision aroused from the meeting to be submitted to the aggrieved employee
and the department head.
Communication plan
Who
(stakeholder)
What
(message)
When
(frequency/date
& time)
How
(communication
method)
Communicator
(who is responsible for
communicating)
Senior
management
Communicatio
n Policies and
procedures
monthly Emails and
meeting
Departmental managers
Team
members
Improvement
ideas
weekly Telephones and
new letters
Team member
representatives
Part B: presentations
Part C: Networking planning
In communication context, networking is defined as a way of building relationships and
contacts with internal and external stakeholders (Mazzei, 2010). Being a new manager, it is
necessary to form a networking plan that includes networking activities, objectives, description
and schedule. The best networking method to use as a manager includes business gathering,
personal meetings, and email marketing. JKL‘s sales team faces diverse issues with customers
and suppliers. Issues with suppliers include harsh relationships, high costs, and irregular delivery
dates. Customer’s issues include increased in credit terms and sales deal. Therefore, all the issues
clearly indicate that JKL lacks networking and professional relationship traits in some

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LEAD AND MANAGE TEAM EFFECTIVENESS
departments. The customer and supplier described in the scenario is provided in the following
networking plan
Networking plan template
Network activity Person responsible Schedule Description/rationale for networking
activities
Social activities Alex 3 months A Social media platform like Twitter,
Facebook and official website id ideal for a
company to share information regarding
deals and their benefits.
Contact with suppliers
another customer
Sam 3 months In touch with suppliers and another customer
will give views and opinions of customers to
determine their relationship with suppliers.
Email and telephonic
activities
Alex 3 months Emails and telephones conversation can
share information regarding terms and
conditions of credit cards to dissatisfied
customers.
In touch with supplier’s
competitors by use
meetings.
Sam 3 months Constantly contacts with supplier’s
competitors will provide in-depth knowledge
about delivery durations and supplier’s

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LEAD AND MANAGE TEAM EFFECTIVENESS
costs.
Part D: Action plan
Action/activity Timeframe Persons
responsible
Description of
strategy/tactic/rationale for actions
Resource if
required
Human
resource
manager
meeting with
rental manager
1 day (1 hour)
Human
resource
business
partner
To determine the solutions of
employee grievance and what should
be done to refrain employee strike
Cabin setup
Aggrieved
employees
meeting with
rental manager
I day (1 hour) Rental
manager
Determination of grievance by the
manager during the meeting.
Employee concerns must be solved
through an effective discussion.
. The issues of the employees must be
resolved through adequate reply.
Cabin set up
Rental
employee
meetings
I day (2 hours) Supervisor,
rental
manager, and
The meeting ought to provide detailed
information about new plans of the
-Meeting set up
-Conference
hall

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human
resource
officer
company and strategies of training
and developing employee’s
capabilities.
Assessment Task 2
PART A:
Team and Goal

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LEAD AND MANAGE TEAM EFFECTIVENESS
According to Kargar & Zihayat (2012), a team is a group of people who come together for a
common purpose in order to attain common goals. In this assessment, our team goal is to identify
e-commerce opportunity for an apparel brand.
Team objectives
1. To effectively identify e-commerce opportunity
2. To implement an e-commerce system
3. To market and create awareness of new e-commerce system
Team SWOT analysis
Strengths
 Opportunities for innovation and
problem solving
 Creative and understanding group
 Handworkers
 Technological skills
 A disciplined and dedicated team
Weaknesses
 Sometimes lack of effective
communication
 The absence of certain skills
 Time constraints
Opportunities
Networking
Availability of resources
Advance in technology
Creative audience
Threats
 Lack of appropriate skills may weaken
the group
 Ideas may be copied
 Distractions

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LEAD AND MANAGE TEAM EFFECTIVENESS
Skills matrix
name Skill rating skills rating
Edward Computer
programming
5- excellent Graphic designing 5- excellent
Marcos Public relations 4- very good Communication
skills
5- excellent
Lucas marketing 5- excellent Stakeholder
engagement
3- good
Roles and responsibilities
Edward- designing E-commerce system, implementing and monitoring the system upon
completion. Marcos- communicating and training functionality of the e-commerce system to
target audience and engagement of stakeholders for funding. Lucas- market the e-commerce and
look for funding opportunities.
Team performance plan

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LEAD AND MANAGE TEAM EFFECTIVENESS
Project Name: Apparel brand E-commerce system implementation
Team Goals: To implement an apparel brand e-commerce system that will enable customers to design
their own custom t-shirts online
Objective/s: Identify E-commerce opportunity, implement e-commerce system and create awareness of
the system to target audiences
Actions Timeline Responsibility Resource Review date
Gathering
information
1-2 months manager market After 21 days of start or 3
weeks
Designing and
implementing
of e-commerce
website
2 months group Network
Computer
Back up
electronic
5 days after starting work
Measurements
of plans and
customers
feedback
2 months manager Market survey 15 days after the survey
Potential
Barriers
Insufficient resources or funding
Communication barriers
Dependencies Gathering of information action depends on survey and marketing

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Designing of website dependents on experts in web development
Measurement of plans depends on top management.
Measurement:
KPI;
Outcome
Evaluation of survey results, easy access to websites by customers and pay modes
Customer satisfaction, sales turnovers
User-friendly website.
Individual performance plan