Diploma of Leadership and Management: BSBWOR502 Team Performance Plan

This assignment focuses on developing a comprehensive team performance plan for Apparel Brands Pty Ltd, addressing the BSBWOR502 unit: Lead and Manage Team Effectiveness, part of the Diploma of Leadership and Management. The task requires forming a team, establishing team objectives, and creating individual performance plans using a provided template. Students must develop strategies to ensure team member input, define policies and procedures for individual responsibility, and determine team goals with associated KPIs. The assignment includes reviewing a simulated workplace scenario, consulting with an assessor, conducting team meetings, and preparing documentation such as meeting notes, team policies, and third-party reports. The goal is to demonstrate the ability to lead and manage a team effectively, fostering collaboration, and achieving project objectives within the context of the Apparel Brands business case. The assignment emphasizes the importance of e-commerce strategies, market analysis, and the development of team policies to address business challenges and ensure the company's continued success.

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Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: [phone] Fax: [phone]
Email: [e-mail] Website: www.aic.edu.auEducating for Excellence
Assessment Submission Sheet
Course BSB51918 Diploma of Leadership and Management
Unit Code BSBWOR502
Unit Name Lead and manage team effectiveness
Assessor
Name
Student
Name
Student ID
Date Due
Please read and sign this assessment coversheet and submit it together with your assessment to
your Assessor by the due date.
Student Declaration
 I declare that the work submitted is my own, and has not been copied or plagiarised from
any person or source.
 I have read the Plagiarism Policy and Assessment Appeal and Reassessment Policy in the
Student Handbook and I understand all the rules and guidelines for undertaking
assessments.
 I understand that by typing my full name in the student field this is equivalent to a hand-
written signature.
 I give permission for my assessment material to be used for continuous improvement
purposes.
Student
Signature
Date
Submitted
Assessor Use Only
Assessment Items Result
Task 1 Case Study
Task 2 Role Play
Task 3 Report
Final Result for this unit
Student Declaration: I declare that I have
been assessed in this unit, and I have been
advised of my result. I am also aware of my
appeal rights.
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have
provided appropriate feedback
Signature Signatur
e
Date

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Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: [phone] Fax: [phone]
Email: [e-mail] Website: www.aic.edu.auEducating for Excellence
Assessor Marking and Feedback Form
Assessment Task Satisfactory
Yes No Comments
Task 1
Performance Plan
Policy and Procedure
Meeting Notes
Report
Task 2
Meeting Agenda
Meeting Notes
Task 3
Team Report
Third-Party Report
Assessor’s Final Comments

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Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: [phone] Fax: [phone]
Email: [e-mail] Website: www.aic.edu.auEducating for Excellence
Task 1
Assessment Instructions
This is an individual assessment. You are required to demonstrate the skills and knowledge required
for establishing a team performance plan.
If you need help understanding any questions, ask your assessor to explain.
In response to a simulated business scenario, you will build a work team, help assign responsibilities
for a team project, develop a performance plan, and support team members to carry out assigned
responsibilities. You will develop and propose strategies to ensure each team member participates in
the project planning and develops policies and procedures for carrying out teamwork.
1. Review the simulated workplace information for Apparel Brands Pty Ltd in Appendix 1.
2. In consultation with your assessor:
a. form a team
b. agree to meet to discuss team objectives and develop performance plans for each team
member.
3. Prepare to work with your team and complete the following:
a. Consider several strategies to ensure each team member has input into the planning
process.
b. Consider several ideas for policies to ensure team members take responsibility for own
work.
c. Consider team goals and how team can achieve goals.
d. Consider strategies for gaining consensus among your team.
e. Consider group behaviour and how best to present your ideas and work effectively within
the group.
f. Review the third-party report in Appendix 3 to ensure that you are familiar with the team
performance expectations.
g. Prepare to take notes to provide evidence of team meeting.
4. In team meeting, consult to establish ground rules for teamwork:
a. propose and agree on strategies for ensuring participation of team members
b. develop policy and procedures to ensure team members take responsibility for own work;
these should contain ground rules for group work to ensure fairness and high
performance.
5. Discuss and determine team goals and how goals can be achieved.
6. Referring to the task requirements in Appendix 1, assign and agree on responsibilities to
achieve team goals:
a. Determine outcomes, outputs and KPIs for each team member – for example, determine
agreed responsibilities, quality standards and how performance quality or achievement of
tasks will be measured, i.e. number of pages of research, number of network contacts,
number of credible sources, hours spent on research, number of coaching sessions
conducted to improve performance of other team members, number of inputs into team
meetings.

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Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: [phone] Fax: [phone]
Email: [e-mail] Website: www.aic.edu.auEducating for Excellence
b. Ensure work is fairly distributed among team members.
7. Determine and agree on specific duties to support team members with assigned
responsibilities.
8. Using the template provided in Appendix 2, develop an individual performance plan in
consultation with your team to help achieve team goals:
a. Include your support duties in your individual performance plan.
b. Your performance plan should be at least three pages long.
Note: Together, all individual performance plans must achieve all team goals.
9. Ensure each team member completes the third-party report, included in Appendix 3, to provide
evidence on your team performance.
10. Meet with your assessor to discuss your participation in team activities.
11. Submit all documents to your assessor as per the specifications below. Ensure you keep a
copy of all work submitted for your records.
To be deemed competent you will need to successfully demonstrate the following:
You must submit:
 detailed performance plan (three pages)
 team policy and procedures
 notes from team meeting/s
 third-party reports from each team member.

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Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: [phone] Fax: [phone]
Email: [e-mail] Website: www.aic.edu.auEducating for Excellence
Value Proposition
Online business in the modern-day business world is one of the most important perspectives.
The choice for marketing and selling the products and services through online channels helps the
management of the business to gain success and profitability. The better, the online accessibility for
the business, the more will be the chances of the organization to gather business success (Chaffey,
Hemphill & Edmundson-Bird, 2019). The increase in the use of online sources like e-commerce
websites and online portals and the presence of PC’s and mobiles to a large percentage of people have
made it easier for the management of the business to gain business success. The use of the online
sources saves both times as well as reduces the expenses of the organization as well as the customers.
The management of Apparel Brands has decided to take the help of online websites and e-commerce
sources to sell their products. The selling of the products online can help attract the customers and
increase the profitability of the business organization.
The company has decided to offer some value for all the products that it will be selling online.
The presentation of huge discounts on the very first purchase and also providing attractive cash
discounts on the next purchases or providing sales vouchers to the customers is one of the most
important business strategies of the organization. The major value that the management of the
company will focus on is the value for the product quality. The focus of the company towards the
clothes will help improve the quality of the clothes and attract the major customers towards these
products. The quality along with the price tag of the clothes will be inspected and then certified by an
expert committee. The company has also decided to keep an option open for a 30-day replacement
guarantee that will further enhance the value of the clothes manufactured by Apparel Brands Pvt
Limited.
Target Market
The target market of the business is surely the customers who prefer high-quality clothes
without consideration of the price. The targeted customers of the business will thus be the persons who
have a liking for good quality clothes and are unwilling to compromise the quality for an increase in
price. The quality clothes will involve a high cost of production and thus, the management will involve
a rise in the cost price of the clothes. However, the management of the business will try to keep the
price reasonable so that the customers can buy it easily.
Gathering necessary information
The collection of information from the original sources is one of the most important aspects of
the business. The selection of the sources and the management of the business organization is
important for the organization to gain business success. For setting up the new e-commerce site and
operating them in the most efficient manner, the marketing team of the business organization will be
conducting a market survey. The conduction of the marketing survey can help gain knowledge of the
preferences of the customers. The better the understanding of the preferences, the better will be the
customization of the new e-commerce portal.
Consultation and network with benefit from others
The management of the business intends to take the help of the consultants who are experts in
e-commerce business. The proper consultation process can help Apparel Brands private limited to
develop a sound strategy and gain success in the business market. The help of the consultants can
ensure the mitigation of a number of unnecessary costs and will also help the enterprise to step forward
and implement the right decisions in order to make the new venture a successful one. According to,

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Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: [phone] Fax: [phone]
Email: [e-mail] Website: www.aic.edu.auEducating for Excellence
Chaffey, Hemphill & Edmundson-Bird (2019) the selection of the customers and the selection of the
strategies is a total combination of the process and helps the management to gain recognition.
Steps needed to take up E-Commerce
There are a large number of different steps that are followed by the management of the
business organization in order to achieve a successful business strategy. Some of the major steps in
these regards are as follows;
a. The very first process for the management of Apparel brands Private Limited will be to gain a clear and
transparent idea about the market where it is operating or has been planning to operate.
b. The e-commerce website must be easy for the customers to use and must have customer-friendly
applications.
c. The design of the new website will be based on the determination of the choice of the customers. The
determination of the customer choice can play a strong role in business success
d. The cost can be determined according to the product quality
e. The security system must be upgraded by professional experts in order to ensure the security of the
customers
f. Reasonable prices must be kept to ensure a good success for the organization
Team Policies and Procedures
The team policies and procedures will be dependent on the line of the regulations that need to
be followed by the management of the business. The team members will work according to the
guidelines of the IT expert and will help him out to set up the networking and distribution channel
through the internet.
Notes from Team Meetings
The team meetings which will be addressed by the Project Manager and the IT expert will be
the steps towards the successful implementation of the IT software and its integration to the business.
Third-Party Reports
The third-party reports will be based on the reports provided to the management by the team
members. Their ideas working in the project must be given due consideration for achieving a grand
success.

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Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: [phone] Fax: [phone]
Email: [e-mail] Website: www.aic.edu.auEducating for Excellence
Appendix 2: Performance plan
Action 1 Action 2 Action 3
Description Starting the e-commerce
business and
understanding and
collection of all the
related information and
data
Easy and friendly search
engine and webpage can
be the key to business
success
Collection of feedback
to determine the
success of the
planning
Dependencies Survey dependency
(Survey of the market)
Web page design plan by
the web page designer
professional
The management of
the business especially
the board of directors
has to answer this
particular process
Timeline A schedule period of 3
months
Schedule period of 25-30
days
At least within 1 and a
half months from the
opening of the new e-
commerce site
Responsibility Project Manager is the
responsible person
Responsibility lies with
the group members
Project Manager is
responsible for
feedback collection
and analysis
Resources Market survey is used to
collect data so market is
the resource
PC’s, Networking,
electricity, finance and
back up of the process
Resources include the
market survey process
where the
management has to
collect the resources
or the information
from the market
Review dates 15 days after the start of
the preliminary work
After at least 7 days from
the preliminary start of
the tasks
Minimum 220 days to
25 days from the start
of the survey after the
start of the new e-
commerce venture
Measurement:
KPI; Outcome
Evaluation of the result
from the data obtained by
the conduction of the
market survey
Measurement of the
feasibility of use with the
customers
Based on the reaction
of the customers on
the service provided

Page 8 of 14AIC-UP- BSBWOR502–V3.0 Page 8 of 14
Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: [phone] Fax: [phone]
Email: [e-mail] Website: www.aic.edu.auEducating for Excellence
Appendix 3: Third-party report
Assessment 1 – Third-party report for candidate:
Did the candidate propose and agree on strategies for ensuring participation of team
members? Y / N
Yes obviously as each of the members had his own set of tasks which ensured the proper
activity of all the members
Did the candidate help develop policy and procedures to ensure team members take
responsibility for own work? Y / N
Yes the presence of the policies helped the members to take their own responsibility. The
presence of the team members and the ensuring of responsibility can help in the success of the
new planning
:
Did the candidate work with group to determine common understanding of
organisational requirements and team goals? Y / N
All the candidates worked according to the team and thus the answer will be definitely a yes.
Did the candidate work with group to determine and agree on specific duties to support
team members with assigned responsibilities? Y / N
The other support duties of the candidates includes the likes of the motivation of the members,
behaviour in a descent manner and ensuring that all the members are following the rules
Did the candidate demonstrate knowledge of group behaviour and how to gain
consensus and work within groups to enhance team effectiveness? Y / N
The candidate was able to determine the process in the most efficient manner to ensure
business success by implementing a positive manner to keep the workplace environment in a
great shape.
Team member/observer’s name: Signature and date:
Candidate’s name: Signature and date:

Page 9 of 14AIC-UP- BSBWOR502–V3.0 Page 9 of 14
Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: [phone] Fax: [phone]
Email: [e-mail] Website: www.aic.edu.auEducating for Excellence
Task 2
Assessment Instructions
This is an individual assessment. For this task, you are required to demonstrate the skills and
knowledge required for developing team cohesion and facilitating teamwork. If you need help
understanding any questions, ask your assessor to explain.
In response to a simulated business scenario, you will carry out the assigned tasks, as detailed in the
performance plan, and participate in a team meeting to support your team in achieving team goals.
1. Review the simulated workplace information for Apparel Brands Pty Ltd in Appendix 1.
2. Carry out all tasks contained in the individual performance plan you developed in Assessment
Task 1.
3. Consult with your team and assessor to determine an appropriate time for your teamwork to
be observed in a team meeting.
4. Prepare for the team meeting:
a. Reflect on your achievement of team goals: Which goals have you achieved? Which goals
have you not achieved?
b. Identify at least one issue you have encountered with respect to carrying out your tasks that
you have not yet fully overcome to discuss with your work team so that they may assist you
in enhancing your performance.
c. Consider possible processes for resolution of team issues. For example, you may consider
leading a brainstorming session, or creating an issues matrix.
d. In consultation with team, develop a meeting agenda to ensure that all issues, concerns and
problems with carrying out performance plan activities are addressed in the meeting in order
to keep team on track to achieve goals. The agenda should include opportunity for each
team member to employ a process for resolution of team issues. Provide the meeting
agenda to participants (i.e. other team members) and assessor.
e. Prepare to take notes on issues and solutions and any unresolved issues.
5. Participate in the team meeting:
a. Present your achievement of team goals and issue/s encountered.
b. Provide feedback to team members to encourage and reward efforts and build team
cohesion.
c. Ask questions and encourage team members to contribute to meeting.
d. Lead or play a prominent role in a process to resolve team issues. Ensure you clearly signal
each step in the process and explain your methods to model effective team behaviour to
emulate.
e. Identify performance problems and propose solutions during the resolution process to
resolve team issues to keep on track to achieve goals. If applicable, you may suggest
coaching, training etc.
f. Work through any issues that can be resolved during the meeting with team members.

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Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: [phone] Fax: [phone]
Email: [e-mail] Website: www.aic.edu.auEducating for Excellence
g. Record notes on issues and solutions and any unresolved issues. Note unresolved issues or
improvements to group work that you will propose later, after consultation with the manager
(assessor).
6. Submit all documents to your assessor. Ensure you keep a copy of all work submitted for your
records.
To be deemed competent you will need to successfully demonstrate the following:
You must:
 participate in an observed team meeting
 submit a meeting agenda
 submit meeting notes.
The preparation of the performance plan sets up the base for the selection of the implementation time
of the proposed plan. The proposed schedule must be in accordance with the action plan and must be
achieved within a short time that can ensure that the plan will be feasible. The feasibility of the plan
will depend on the success of the business as it helps the management to ensure the success of the
organization. The level of success will depend on the implementation of the scheduled tasks by each
and every member of the team. The proper achievement of the exact task will thus help the
management to maintain the best timings.
The performance plan of the business must be submitted to each and every team member to
make them aware of the total process and make the most of the business success (Chen & Zheng,
2019). The presence of the performance plan to all the members helps the team to address all the issues
easily and also addresses all the different problems of the business in the most efficient manner
possible. The performance of all the members equally can render the best possible success for the
management.
Meeting Agenda and Meeting minutes Template
The meeting agenda of the project and the meeting minutes have been presented below;
Formal Meeting regarding the Project
[Meeting Agenda: E-Commerce Set Up]
Meeting Cited By Project Manager [Time: 11 AM-1:30 PM]
Attendees: The Stakeholders (Board of directors, managers, Project manager and the team members of the project)
Discussion Point: Introduction of the stakeholders and stating the reason behind the meeting (Time: 30 minutes)
Discussion Point: E-commerce necessity and the competitive advantages of using e-commerce (Time: 1 hour)
Discussion Point: Setting up the E-Commerce website by the appointment of IT experts and the steps that need to be
followed (Time: 1hour)
Time and Activity: Total Time 2 and a half hour
Meeting Minutes
Meeting Time-11:30 AM-1:30 PM
1st Discussion- 30 Minutes (Introduction of Stakeholders)
2nd Discussion- 1 Hour (E-Commerce and Competitive Advantage of using E-Commerce)
3rd Discussion- 1 Hour (Setting up the E-Commerce website by the appointment of IT experts and the
steps that need to be followed)
Meeting Notes
The meeting which was organized to discuss the advantages and implementation procedure for
online marketing through e-commerce presence was a success as a majority of the stakeholders gave
their consent to the idea. The stakeholders also presented out a detailed plan that will be implemented

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Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: [phone] Fax: [phone]
Email: [e-mail] Website: www.aic.edu.auEducating for Excellence
to gain success in the competitive market.

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Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: [phone] Fax: [phone]
Email: [e-mail] Website: www.aic.edu.auEducating for Excellence
Task 3
Assessment Instructions
This is an individual assessment. For this task, you are required to demonstrate the skills and knowledge
required for liaising with stakeholders about the performance of the team. If you need help understanding
any questions, ask your assessor to explain.
In response to a simulated business scenario, you will consult with your manager (your assessor in role-
play), meet with your team to resolve any team performance issues, and write a report to your manager
on the steps taken to resolve the performance issues.
1. Review the simulated workplace information for Apparel Brands Pty Ltd in Appendix 1.
2. Initiate a meeting with your manager (the assessor) to ensure you obtain advice from outside the
work team.
3. Consult with your manager (the assessor) to discuss team performance issues. Use your notes
from Assessment Task 2 to provide the basis for this discussion.
4. Discuss your own solutions to improve team performance and achieve team goals. During your
consultation:
a. note suggestions from your manager (the assessor) to implement with team/individual team
members
b. note any information provided by your manager to be given to team members.
5. Meet with team members to resolve performance issues as discussed with the manager. For
example, you may help or coach team members to improve their performance. Review the third-
party report in Appendix 2 to ensure you are familiar with the task requirements.
6. Write a report for your manager on resolution of team performance issues:
a. Describe how you maintained an open communication process between stakeholders
(manager, team).
b. Describe how you were able to initiate and maintain this communication process so that input
from outside the team could contribute to team performance.
c. Describe your evaluation of team performance and rationale behind corrective actions in
order to provide evidence of your knowledge of:
i. group behaviour to build team cohesion
ii. how to support team members to achieve goals through coaching, mentoring, training,
etc.
iii. resolution techniques or strategies.
d. Describe corrective actions you have actually taken to ensure team goal/s are achieved.
7. Ensure each team member completes the third-party report on your corrective actions
performance using the template provided in Appendix 2.
8. Submit all documents to your assessor. Ensure you keep a copy of all work submitted for your
records.
To be deemed competent you will need to successfully demonstrate the following:
You must:
 participate in a consultation with your manager (assessor in role-play)
 participate in a team meeting
 submit a report on team performance issues resolution
 submit third-party reports from relevant team members.