A Report on Leading and Managing Effective Workplace Relationships

This report provides a comprehensive analysis of leading and managing effective workplace relationships, covering various aspects crucial for a harmonious and productive work environment. The report begins by examining the importance of job descriptions in the context of an HR department and the methods of consultation processes within an organization, including informing employees about consultation outcomes. It then delves into workplace issues, root cause analysis, and the significance of cultural diversity and professional conduct. The report also explores networking strategies, objectives for internal and external relationship development, and methods for improving communication skills. Additionally, it addresses conflict management, including types of conflicts and conflict resolution principles. The report also covers topics such as communication training, team building activities, coaching, and mentoring. Finally, the report discusses counseling, preventative measures, and action planning to ensure an effective and positive workplace environment.

Lead and manage Effective
Workplace Relationships

TABLE OF CONTENTS
Activity 1A Job Description and its importance in context of Morissons...................................1
Activity 1B Consultation process and its methods......................................................................2
Activity 1C Methods to inform employees about the outcomes of consultation process...........2
Activity 1D work place issue and root cause analysis.................................................................3
Activity 2A Cultural diversity and policies in an organization...................................................3
Activity 2B Professional code of conduct and behaviours..........................................................4
Activity 3A Networking and methods to start networking..........................................................5
Activity 3B Objectives, targets and measures to develop and maintain internal and external
relationships.................................................................................................................................6
Activity 4A..................................................................................................................................7
Activity 4B...................................................................................................................................7
Activity 4C...................................................................................................................................7
ACTIVITY OF SKILLS AND KNOWLEDGE..............................................................................8
1...................................................................................................................................................8
3...................................................................................................................................................9
4...................................................................................................................................................9
5.................................................................................................................................................10
6.................................................................................................................................................10
7.................................................................................................................................................10
8.................................................................................................................................................10
MAJOR ACTIVITY......................................................................................................................10
1. Performance review...............................................................................................................10
2.................................................................................................................................................13
3. Recruitment Drives:...............................................................................................................13
4. Team building activities:.......................................................................................................13
6.................................................................................................................................................14
REFERENCES..............................................................................................................................15

Activity 1A Job Description and its importance in context of Morissons
Job Description format of HR:
Job Overview
Human Resource managers guides and promotes overall provision of workforce services,
policies, and programs.
Responsibilities and Duties
Provide a bullet point list of the responsibilities and duties of this job.
 staffing and recruiting.
 organizational planning.
 Management of performance and improvement.
 Development of organization;
Qualifications
 Education.
 Background experience.
 Specific skills.
 Grade certifications.
 Licensing.
 Physical capabilities.
Creating job descriptions is important to create clarity in minds of the candidate applying
for the job (Methot and et.al., 2016). Clarity is the biggest reason within business, that should be
defined through a job description.
Activity 1B Consultation process and its methods
Consultation is an active process in which company opens formal or informal
communication mediums in the work place of organisation and stakeholders. This process is very

important for efficient managing of any organization. Through this process management goals to
understand the needs and expectations of stakeholders to create values.
Consultation methods such as Quality circles should be used to ensure that workers have
the opportunity to contribute to the resolution of problems relating to their work role. As this
method identify problems and engage employees in resolution of those issues (Barak, 2016).
This boosts morale of employees and provide them with formal opportunity to discuss their work
related issues. This method can be initiated by formation of a group who comes together to
discuss specified issues called "tool box talk".
Activity 1C Methods to inform employees about the outcomes of consultation process
Communication methods that can be used to inform employees about the outcomes of
consultation process are as follows:
 Notice boards.
 newsletters
 letters to staff
 press releases
 annual reports
 emails and intranet
 conversations on phone
 PPT presentations
 group meetings
 focus groups
 face to face meetings between employees and management
 consultation groups
Communication method which is fast, accurate, timely and in reach of every employee
should be selected (Leon-Perez and et.al., 2015). So that effective and efficient communication
could be set between employees and organization.
Outcomes can be put across each personnel by assembling meeting sessions to introduce
workforce with outcomes and solutions to issues identified in consulting process.
Activity 1D work place issue and root cause analysis
If someone raises a work place issue, it should directly be refereed to Human Resources
Department. As HR department is only handling issues and problems relating to employees

working in the organization. HR team has a significant work of developing and maintaining
work environment for workers to maintain peace in the company. For solving any problem, one
should be refereed to HR team of the company.
Root cause Analysis is a technique or method of solving any problem by identifying the
root causes of the problem. For Example: Some students who received bad grades in their testing
scores. After initiating investigation it was discovered that students taking tests in final period of
school day got low marks. Further investigation verified that students getting bad marks has lack
in ability to focus (Reina and Reina, 2016). Even further research revealed that the lack of ability
was due to hunger. So, the root cause of poor grades in tests was hunger, solution to this was
made by moving the test times to soon after lunch.
Activity 2A Cultural diversity and policies in an organization
Cultural Diversity can be defined as the existence of a multiple sib cultures and different
value systems in a multicultural society. It can also be termed as different cultures respecting
each other's differences.
Difference between internal and external accountability is that; Internal accountability
comes from inside and external comes from outside of organization. Internal is accountable to
one single individual whereas external is accountable to many others. Internal creates an
environment as a creditability that others trust and respect of on the other hand external creates
an environment that is felt by people and compelled to follow, a set of social rules and standards.
There are simple policies and procedures in the organization of Morrisons to prevent
bias-Ness with employees regarding any particular culture. Company is multicultural which give
equal emphasis on each type of culture in the organisation (McCann, 2017). Policies are formed
according to the implementation of each culture i.e. clan culture, Adhocracy culture, Market
culture, Hierarchy culture. As company's environment is friendly, creative, results based, consist
of formal work structure which removes bias-Ness in company's culture. It is compulsory for
each employee to do its work in the boundaries of these policies of work culture to prevent any
issue.
Activity 2B Professional code of conduct and behaviours
Code of conduct can be defined as a set of guidelines encouraging the social norms,
rules, responsibilities for an individual to follow that in order to maintain decorum of the
organization.

Professional behaviours can be demonstrated as:
 Respect: Professional behaviour is not limited to being polite to others, not using
derogatory or demeaning words; behaving in a manner that brings credit to profession is
also important.
 Integrity: It means continuous honesty and being able to be trusted by others, complete
and accurate documentation of patient care.
 Honesty: Every professional individual should be honest in any case with his profession
and at least with people that are in touch with him through profession (Vogel, Hansen and
Kreysch, 2018).
 Conscientious: A professional should be very much particular in his or her work and
dedicated, hard working, attentive, etc.
 Limitation awareness: A professional should be aware about each and every aspect of his
surroundings. His awareness should not be limited by vision of eye.
 Avoiding conflict of interest: Should avoid any kind of conflict of his interest.
 Responsibility for others: Individual should be able to take responsibility of others as
well.
 Cooperation: A professional should be cooperative with others.
Passive Assertive Aggressive

Characteristic
s
Meet their needs
by avoiding
opinions and
feelings.
Expressing
yourself
effectively and
putting view in
front.
Express their
feelings and
opinions by
violating rights
of others.
Believes Protect rights
and identify their
needs.
Respecting rights
of others.
To violate rights
of others to
express opinions.
Body
language
Patterns of
avoiding
expressing their
opinions.
core
communication
skill.
Verbally and
physically
abusive.
Consequences As a result they
do not respond
overtly to hurtful
situations.
It can result in
gaining self
esteem and earn
others respect.
Aggression.
Activity 3A Networking and methods to start networking
Networking means a process that enhance the exchange of ideas and information among
different persons or groups of common interest. Networking has many benefits for an
organisation, some of them are:
Opportunities: Networking brings in many opportunities in business, like joint ventures,
leads, speaking and writing opportunities and many more.

Connections: For a very successful business one need a big source of reliable networks.
Networking helps any business by providing them with a huge source of connections (Khan and
Omar, 2018).
Advice: Networking assist business to come in contact with some great minded business
owners, which can result in opportunity to get good advices from them on things related to
business.
Raising your profile: Being noticeable is a big advantage of networking for any business
personnel by attending business and social events that will assist in getting your known. This can
lead to build of reputation as a knowledgeable, reliable and supportive person.
Following methods can be used to start networking in business with employees:
1. Networking in job description: Including networking in description of each
employee will upfront the freshers that networking in his job role is expected by
him.
2. Clear and reasonable expectations: Expectation with staff should be very clear
and obvious to have right person (Sias, 2014). This will enable he or she to build
network around any type of product or service.
3. Teaching staff about networking: Teaching should be given to staff about
networking to make them network efficiently.
4. Motivating staff: Motivating can result in getting referrals to the company.
Bonus system in workplace can motivate and encourage employee to attend
chamber meetings with CEO and to develop many connections around while
passing out business cards and fliers for the company.
Activity 3B Objectives, targets and measures to develop and maintain internal and external
relationships.
Objectives are basic tools because of which strategies and planning activities in a
business take place. These are basis of formation of policy and measuring performance. In
simple words it can be stated as, a specific result that an individual aims to achieve within a fixed
time period with optimum utilisation of available resources. Objectives should be presented by
preparing a power point presentation, which includes slides to clarify objective to audience very
clearly and make them understand about strategies and planing techniques that will be used to
achieve those objectives.

Target is any objective of economic policy or variable that policy makers use as the basis
of policy formation.
To develop and maintain internal and external relationships, Frequent communication
and hold on special events like department meetings to discuss progress and issues is to be done
to maintain internal relationships (Gibson, 2015). And for building external relationship one has
to go to conferences and key industry functions to network, follow up.
Activity 4A
Evidence to ascertain workplace difficulties comes from two primary sources i.e.
evidence collected by applicant and evidence collected by the assessor.
Communication training methods:
Team building activities: Team building activities through fun can help developing
potential of every individual which can result in effective communication between them.
Action Learning sets: These enables teams to address complicated issues by meeting
regularly.
Coaching and mentoring: Through proper coaching and mentoring communication skills
could be enhance of team (Manuti and et.al., 2015).
Activity 4B
5 types of conflicts are; within the individual, interpersonal conflict, between individual
and group, intergroup conflict, inter organizational conflict. Principles of managing conflicts are;
Division of work, discipline, unity of command, unity of direction, remuneration, centralization,
etc.
Activity 4C
Counselling is helping approach that highlights the emotional and intellectual experience
of a client. The role counsellor is to enable client to explore many aspects of their life and
feelings.
Preventative measures in an organisation are; There are two types of measure primary
and secondary (Dutton and Ragins, 2017).
Confidentiality means a set of rules executed through confidentiality agreements that
limits access on certain types of information. In wrong hands confidential information.
Activity 4D
Action plan is a way to make sure that organization's vision is made concrete.

Goals
Specific Measurable Attainable Relevant Time-
based
Communic
ation skills
By taking
reviews
from others.
Can be
achieved
by
attending ,
meetings
and
seminars.
Conferen
ces and
seminars
give
opportuni
ty to
present
ideas in
from of
everyone.
2-3 days.
ACTIVITY OF SKILLS AND KNOWLEDGE
1.
Workplace Issues Causes Solutions
1. Poor Communication Business having difficulty with
many facets of
communication.
Most effective way to connect
with colleagues if through
communication software.
2. Data Security unmaintained infrastructure of
company.
Problem can be solved by
managed IT services,
experienced professionals to
monitor infrastructure of
company.
3. Lack of respect Toiling for hours on difficult
tasks or constant delivering
whenever called.
Pointing out the quality of
work by emailing team
members as a whole or by

taking team out for lunch as a
reward for their continued
effort.
2. Rapport can be established by following six steps:
1. Check your Appearance: Appearance of one should help himself to connect with
people and do not create a barrier. A rule is that you should dress a little better than the people an
individual is going to meet.
2. Remember the basics: HR of any company should always remember his basis
teachings such as, culturally appropriate, smile, relax, maintain a good posture, remember name
of people, etc.
3. Find common ground: Rapport can be establish by finding a common ground of
interest on which both can share their own personal views (Kabo, 2017). Use of open ended
questions can make it happen to discover personal information.
4. Create Shared Experiences: Human interaction is very important to grow any rapport
and a great way to interact is to share experiences.
5. Be Empathic: It is understanding peoples emotions, feelings, perception, etc. by
seeing things from their perceptions. To do so one has to learn what makes him tick.
6. Mirror and Match: This is the technique to make yourself more like other individual
because study shows that those people who are just like ourselves are preferred most.
3.
Issue level Area Finding Remedial
action
Time frame
Medium issue
level
Human resource lack of
communication
due to difficulty
with many
factors of
communication.
Most efficient
way is to
communicate
with
communication
software.
Strategies would
be implemented
within this week.
High issue level Data security Unmaintained
infrastructure of
company resulted
in deficiency in
Solution is to
take help from IT
services or
professionals to
Would be
implemented by
the end of
present month.

data security. monitor
infrastructure of
company.
Medium level of
issue
A team of
workplace
Toiling for hours
on difficult tasks
resulted in loss of
respect in the
eyes of team
members.
Pointing out
quality of work
by emailing
every individual
of a team as a
whole (Hopkins
and Yonker,
2015).
This would be
implemented by
tomorrow itself.
4.
Tips for networking instructions:
Tip no.1: Network with Purpose.
Tip no. 2: Research should be informed.
Tip no. 3: Wear a conversation starter, without breaking wallet.
5.
Ideas of maintaining relationships through networking:
Keep a list: There should be a list of people to whom a person respect and would want to
work with.
Reach out on a regular basis: One should try to reach a person on a regular basis with
whom he wants to maintain relationships with (McMann and et.al., 2017).
Not everyone should make a list: List of everyone cannot be made, as solid profession
is not just breadth but with depth. Only the list of limited contacts that are important should be
mentioned in a list.
6.
Important leadership skills are:
Communication skills.
Interpersonal skills.
Problem solving Skills.
Delegation work skills.
7.
Ensure confidentiality: To ensure confidentiality HR should handle important and private
documents carefully, away from everyone's reach. Secondly, should comply with privacy laws