BSBLDR523 - Lead & Manage Effective Workplace Relationships V2021.1

This assignment solution for BSBLDR523, 'Lead and Manage Effective Workplace Relationships,' provides a detailed analysis of workplace dynamics, focusing on Bounce Fitness as a case study. It covers essential aspects such as employee management systems, communication policies, and conflict resolution strategies. The solution addresses legislative requirements, consultation processes, and task issue management, offering practical methods for fostering positive workplace relationships. Key concepts like active listening, cultural sensitivity, and networking are explored, highlighting their relevance in building effective teams and enhancing organizational performance. The assignment also includes a performance criteria matrix and practical assessments related to establishing effective workplace relationship processes, managing task issues, handling workplace conflict, and reviewing the management of workplace relationships.

BSB50420 Diploma of Leadership and Management
Term 3 2022 assignment
BSBLDR523 Lead and manage effective workplace relationships
Assignment
Breakdown Result A
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Knowledge criteria S NYS  I declare that I have conducted a fair, valid, reliable,
and flexible assignment with this student.
 I have provided appropriate feedback (including verifying all
answer pages within this assignment either on the check box or at the
answer fields as well as leaving comments in Canvas).
Performance criteria S NYS
Unit of Competency
Outcome C NYC
Assessor’s Initials and Date

 Employee
Management System
Employee management system helps to develop effective work relation in the organizations in term of
creating positive working environment, where employees communicate with each other appropriately
and effectively without facing varied challenges to do so.
 Industry to which the
workplace/ organization
belongs
In the sectors to which the workplace belongs also contribute to develop effective work relation, by
considering the needs and requirements of employees successfully.
 Active Listening
When candidates in the workplace listen actively, they may conduct effective practice in form of task
completion that improve work relation appropriately. It provide them chance to listen and then
perform together in the context of similar project.
BSBLDR523 Lead and manage effective workplace relationships V2021.1 □ NYS
 Non-verbal
Communication
It can be said that non-verbal communication skill creates the best work relationship in the
companies, in term of driving the attention of individual toward presenting their ideas, in written
format by using a specific or multiple tools.

 Consultation
The current concept is related and appropriate to workplace relation because it make managers and
leaders capable to ask and consider candidates’ views, when they conduct practice of taking right
decisions in organizational context. It may provide employees chance to become an essential part of
this process, where management attempt to make consultation with them about decisions they take
appropriately.
 Cultural sensitivity
Cultural sensitivity refers to the practice of developing understanding about cultural diversity in term
of differences and similarities between individual candidate in the workplace exist without assigning
them a value, either negative or positive. With this understanding, management may take approach to
effectively serve their facilities to each candidate, without considering their background and making
differences based on this term.
 Social sensitivity
Social sensitivity is defined as personal capability among people which enable them to understand,
perceive and respect the views and feelings of others. This ability is relevant to work relationship,
because of making each employee able to respect others feeling and consider the same while working
together. It may play significant role in the context of completing varied collaborative projects.
 Networking
Networking refers to the procedure of exchanging essential and beneficial information as well as
ideas among employees with a common professional that help to create positive workplace relation.
This process is effective because of making candidates capable to share common data that they
utilized appropriately to reach desire outcomes. When the information and sources of share the
things is appropriate it helps to increase their productivity.
 Conflict resolution
Conflict resolutions is essential in the organizations because of making people capable to work
collaboratively and effectively, instead of facing challenges to do that. When management solve the
conflict in the work area appropriately, they may provide employees opportunity to work together for
longer and in productive manner, that in turn create work relations stronger than ever successfully.
BSBLDR523 Lead and manage effective workplace relationships V2021.1 □ NYS

Legislative requirement Explanation on how each requirement can be implemented to manage
effective workplace relationships (answers should not exceed 60-word
limit).
 It is unlawful for a
person to do an act,
otherwise than in private
if the act is certain to
offend, insult, humiliate
or intimidate another
person.
The current legislative requirement is quite easy to implement in the workplace, for purpose of
managing effective work area relationship for the high authority, as they may follow the Racial
Discrimination Act 1975. Along with that, management may generate awareness among employees
related to the same legislation, which make assure that no one conduct unlawful act that insult or
humiliate other person.
 It is unlawful to make
another person leave or
stop using any place,
vehicle, or any such
facilities because of their
race, colour, or national or
ethnic origin.
In the organizations, managers and leaders effectively manage effective workplace relationship in
term of considering the current requirement and implementing the same, by developing a policy or
rule according to Racial Discrimination Act 1975. According to that act, individual person in the
workplace will be punished to criticize a person based on their race, ethnic origin and other
discriminative factors.
 Identify at least one
method that can be used to
develop a process for
consulting with employees
Face to face meeting is the best technique that utilized to develop the procedure of consultation with
candidates. This form of communication helps to make good relation between managers and
employees, through which they may share and provide useful information to each other. They may
consult and solve the issue, which is beneficial for both in varied terms such as aim achievement.
 Identify at least one
method that can be used
to develop a process for
conflict management
Effective collaboration in the recent time, is considered as the best approach or method that managers
in the world of business, utilize to conduct a specific practice and that is conflict management. It can
be said that the combination of being cooperative and assertive, those who collaborate effort to work
with other candidates to determine a solution that satisfy individual concerns, provide several
benefits.
 Identify at least one
method that can be used to
develop a process for task
issue management
Effective team formation is one of those effective methods that used in the workplace for purpose of
developing strategic procedure of issue management, that is essential for managers to do that. As it
helps to create workplace relation better than last few years or weeks, which in turn lead to increase
organizational performance and productivity, along with employees as well.
Checklist/ performance
criteria matrix for Short
Answers Questions (for
Assessor use only)
Instructions to Assessors
This checklist is to be
used to record the

student’s responses to
the questions outlined in
Q1. to Q6. When
completing this
checklist, you must
ensure that:
Each checklist item is
assessed against the
criteria listed.
An assignment result,
either Yes or No, is
recorded in one of the two
columns on the right of the
checklist.
Feedback is provided to the
student in the assignment
cover sheet and/ or, at the
Canvas commentary
section.
Did the learner: Yes N
o
Answer all short questions covering: Relating to unit’s performance
criteria:
 Briefly explain how each system supports the
development of effective work relationships:
o Employee Management System
1.1 Identify required processes for
workplace collaboration according
to organisational policies and
procedures
1.2 Develop consultation processes
for employees to contribute to issues
related to their work role
1.3 Develop processes for
conflict management
1.4 Develop processes for
escalated issues or refer to
relevant personnel
o Industry to which the workplace/ organization
belongs
 Briefly explain how each policy and procedure
supports the development of effective work relationships
o Communications Policy and Procedures
o Employee Relations Policy and Procedure
 Briefly explain how each communication skill
identified can help improve work relationships:
o Active Listening
o Non-verbal Communication
 Briefly explain how each concept listed below is
relevant to workplace relationships:
o Consultation
o Cultural sensitivity
o Social sensitivity
o Networking
o Conflict resolution
 Access the legislation applicable to the NSW
state and briefly explain how each legislation relevant
to managing
effective work relationships can be
implemented in the workplace.
 Identify methods that can be used to develop
processes for the following situations:
o Identify at least one method that can be
used to develop a process for consulting
with employees
o Identify at least one method that can be
used to develop a process for conflict
management
o Identify at least one method that can be
used to develop a process for task issue

management

Result  Satisfactory  Not Satisfactory Assessor initial & date
Performance criteria: Case study/ project portfolio/ observation
The Practical Assessment is a set of tasks that must be completed in a workplace, or in an environment
with conditions like that of a real workplace.
To be assessed for this unit of competency, you must demonstrate your skills and knowledge to lead
and manage effective workplace relationships.
The Practical Assessments in this assignment include:
Task 1 - Establish Effective Workplace Relationship Processes
Task 2 - Manage Task Issues
Task 3 - Manage Workplace Conflict
Task 4 - Review Management of Workplace Relationships
Tasks and activities in this project assessment require you to have access to a workplace or a similar
environment.
Case study
Introduction
Bounce Fitness is made up of four fitness centres. Head office is currently established in Cairns,
Queensland. The other centres are in Brisbane, (Queensland), Sydney, (New South Wales) and
Melbourne, (Victoria). It is the intention of the Board of Directors that a new centre will be opened in
Perth, (Western Australia).
It was established in 2001 by Margaret House as a single aerobic studio. After two years membership
increases demanded the small, leased centre be expanded and a new facility was built on land
purchased by the organization. In 2004 a second center was established in leased premises in Brisbane
and then Sydney and Melbourne in the subsequent two years.
The Head Office remains in Cairns and a Board of Directors has been established to oversee the function
of the business in all the centres. Each centre has a manager, who reports to the CEO in Cairns, and a
team of permanently employed fitness instructors and other casual instructors, all of whom report to the
Centre Manager. The business is operated on best business practice and complies with all legislative
requirements, local by-laws and is registered with the national body.
Bounce Fitness intends to market its brand through excellence in service and expertise to establish
itself as a premier provider of fitness and wellness in Australia. Much time is invested in training the
Centre staff to upgrade their professional skills and in customer service to foster a loyal member base.
Classes are innovative and varied with regular changes to routines and activities.
Bounce Fitness has developed choreographed fitness moves with accompanying music which is geared
to the varying interests, needs and goals of the member group. It is intended that all around Australia,
gym and fitness centre members will continue to be enhancing personal performance through classes
designed and produced by this business. Classes are coupled with state-of-the-art fitness equipment to
cater to those who prefer resistance training to aerobic workouts. Additional free weights allow for use
by even die-hard lifters.
All centres are carpeted in areas used for stationary activities, spacious, well-ventilated, and air-
conditioned to make the environment as safe and comfortable as possible. They are light and feature
wrap-around mirrored walls. The decor was designed by a Brisbane firm and is updated every three
years. There are showers, toilets, lockers.

BSBLDR523 Lead and manage effective workplace relationships V2021.1 Assessor use □ NYS

Each centre features a retail section selling fitness shoes, clothes, and other related fitness items. There
is a small cafeteria which is leased to a provider who supplies healthy, low-calorie drinks and light food.
Each Centre has regularly scheduled aerobic classes ranging from high intensity to low intensity. The
scheduling is left to each Centre but must sustain a minimum average of twelve in each class for them to
continue to be held. The style of classes changes as new methods are developed to sustain interest and
provide variety.
Circuit classes are also scheduled for groups who move in a circuitous rotation around the different
resistance equipment sequentially as instructed by the instructor. They are required to complete interval
aerobic exercises during the completion of a class to enhance the value of the workout. Very low
intensity classes are also held in age care facilities to keep residents active and incorporate light weights
to keep them healthy. This exercise contributes to the physical and mental health of participants as well
as providing an interest in their day.
Special classes are held in high schools for senior students, sheltered workshops and other special
situations as requested and are operated at minimal or no cost as a community service. Funding is
primarily from memberships. Memberships are sold on one-, three-, six- and twelve-monthly basis on a
decreasing fee scale. Casual members are welcome, but the daily rate is a premium one.
Each Centre sells memberships to 120%. This means that at peak times it could be quite crowded, but
experience demonstrates that there is a maximum of 80% usage. The retail arm of the business accounts
for about 30% of the takings from each centre. The strategic plan for retail is set to increase investment
in sales this year to 35%. Each Centre will be given a budget to develop and implement a sales and
marketing plan to trial. The most successful may be implemented nationally and will attract an incentive
for the most successful Centre. The catering facilities are currently leased to private operators, and this is
reconsidered during each annual planning session by the Board, which produces 5% of the income, less
than the rent off-set.
BSBLDR523 Lead and manage effective workplace relationships V2021.1 □ NYS

Supplementary Case Study Materials (please use
these documents to assist in your assignment)
1. BSBLDR523 Case Study - Bounce Fitness - Communication Policy and Procedures V2021.1 1 of
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2. BSBLDR523 Case Study - Bounce Fitness - Complaints and Grievance Policy V2021.1 2 of
9
3. BSBLDR523 Case Study - Bounce Fitness - Code of Ethics V2021.1 3 of
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4. BSBLDR523 Case Study - Bounce Fitness - Workplace Harassment Prevention Policy V2021.1 4 of
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5. BSBLDR523 Case Study - Bounce Fitness - Policies and Procedures for Meetings V2021.1 5 of
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6. BSBLDR523 Case Study - Bounce Fitness - Conflict Resolution Policy and Procedure V2021.1 6 of
9
7. BSBLDR523 Case Study - Bounce Fitness - code of Conduct V2021.1 7 of
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8. BSBLDR523 Case Study - Bounce Fitness - Employee Relations Policy and Procedures V2021.1 8 of
9
9. BSBLDR523 Case Study - Bounce Fitness - Diversity Policy V2021.1 9 of
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Candidate’s name
Assessor’s name Erwan Tjan
Work activity
The
candidate
must
demonstra
te the
ability to
complete
the tasks
outlined in
the
elements,
performan
ce criteria
and
foundation
skills of
this unit,
including
evidence
of the
ability to:
 Ta
sk 1 -
Identify
required
processes
for
workplace
collaborati
on
according
to
organisatio
nal policies
and
procedures
 Ta
sk 2 -
Develop
consultati
on
processes
with an
employee
to resolve
a conflict
managem
ent
according
to
organisati
onal
policies