Effective Workplace Relationships: Assignment - Policies & Procedures

This assignment solution addresses key aspects of leading and managing effective workplace relationships. It outlines the benefits of workplace policies and procedures, the purpose of relevant acts, and steps to identify and resolve workplace problems. The solution discusses conflict resolution techniques, the purpose of a workplace code of conduct, and the advantages of networking. It further explores barriers to communication, communication strategies, and the benefits of diversity policies. The assignment also covers the value of consulting employees on workplace issues and the requirements under Modern Awards. Finally, it includes a developed code of conduct for Accountancy Victoria, covering its purpose, scope, and expected employee behavior.

LEAD AND MANAGE
EFFECTIVE WORKPLACE
RELATIONSHIPS

MAIN BODY
ASSEMENT 1 - WRITTEN QUESTIONS
1. Outline five key benefits to an organisation for developing and implementing
workplace policies
and procedures.
Ans. - The five benefits which the used for development and implementation of workplace policies
and procedures are as follows:
 The employees should be provided with all the knowledge and briefing about the work or
task which they have to perform in the organization. The output which the employees are
giving in the organization and the output which is expected from them should be mentioned
to the employees so that they work with full efficiency and enthusiasms. The behaviour and
attitude of the employees also matters in the output produced by them in the organization.
 The team leader or the group leader provides all the guidelines, rules, regulations and
policies followed by the organization while completing any task or activity. This helps to
avoid the misunderstanding and confusion among the employees of the organization. If all
the employees will follow the same guidelines then a level of equality and trust will be made
in the organization.
 The organizations having clear policies and procedures will have to adopt the clear and
consistent response with the other organizations and firms of the market. The employees
will also avoid the situation where the chances of miscommunication are high in the
organization.
 The rules and policies makes a clear path according to which the employees have to work in
the organization. Every employees is working according to rule's and policies of the
organization which helps in them in taking the important decision by their own. The
employees will not disturb their mangers or senior manger by asking small things and issues
continue sly in the organization. The workplace policies will help them in taking their
decisions by their own.
 The higher authority can sets a framework for the decision making policies of the
organization.
2. Discuss the purpose of each of the following Acts and for each Act explain why the Act
is important
for ensuring effective workplace relationships
Ans. - The importance of following all the acts in the organization are because of the following
reasons:
 The proper policies and procedures helps in making the discipline among the emp0loyees of
the organization.
 It helps in performing the organizational activities in more organized way.
 A code of conduct is developed in the organization.
 The policy of deduction in the salaries of the employees if they will be absent created
regular presence of the employees in the organization.

 The senior mangers don't have to worry about the small and petty issues faced by the
employees in the organization, because because of proper rules and policies these issues are
solved by the team leaders of the various teams.
3. Outline key steps that should be followed to identify and resolve workplace problems
and to
promote effective workplace relationships.
Ans – Step 1- Identify the problem and disagreements among the employees of the organization.
Step 2 – Try to find out the reasons behind the occurrence of these problems in the organization.
Step 3 – Establish a common goal and mission for the employees which they have to achieve in the
organization.
Step 4 – Discuss the procedures and method to be used to achieve the goals and missions of the
organization.
Step 5 – Discuss the barriers and problems which may occur while achieving the mission.
Step 6 – All the employees should agree on the common solution bought upon by the team leader to
solve the barriers and problems which may occur while achieving the mission.
Step 7 – The employees should take the initiative by their own which will help to come over from
the problems of the organization.
4. Discuss three effective conflict resolution techniques that can be used to support
effective
workplace relationships.
Ans – The effective conflict resolutions techniques that were used to support effective workplace
relationships are as follows:
◦ Listen to the problems of the employees of the organisation and then come out with
best possible solutions.
◦ Conducting group meetings in which every employee will have the right to express
their problems and their expectations from the organization.
◦ The partiality behaviour with the employees should be avoided in the organization.
The leader must have impartial behaviour with their employees.
◦ The conflicts and problems arises in the organization should be solved immediately
so that the work does not stops.
◦ The team work should be promoted in the organization..
◦ The employees must be motivated in the organization so that they work effectively to
achieve their goals.
5. Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring
a
harmonious workplace.
Ans – The purpose behind conducting the code of conduct among the employees of the organization
are as follows:
 It helps in enhancing of organizations core values and beliefs among the employees of
the organization.
 It helps in providing a clear vision and mission of the organization to their employees so
that they work in proper manner.

 It helps in building the good image and reputation in the market.
 It keeps the employees working process according to the laws and regulation of the
companies act.
 Motivates the employees to trust the organization and behave in ethical way.
6. Discuss three reasons why networking with others within the workplace, as well as
external
contacts leads to a more productive and effective workplace environment.
Ans – The major reasons behind this are as follows:
▪ It helps in sharing of information and knowledge by which the employees
will get the more ideas through which they can do their work in more
effective way.
▪ The networking with others helps in making the strong connections with the
foreign clients and companies. The employees can get a great exposure by
sitting in a room. The connections made with the international clients helps in
making profits to the business.
▪ The employee can built their profile more stronger by the use of networking
in the organization. The employees will attend many social events by which
the other organization will recognize them and their work. This will help
them getting the promotions and chances to explore the personality of an
individual.
7. Outline two examples of barriers to effective interpersonal communication and at least
two
communication strategies that can be implemented at work to ensure effective workplace
communication.
Ans – Example of barriers to effective interpersonal communications are as follows:
◦ Language barriers
When Tesco entered in the china to establish their business there, the organization had faced many
language barriers because the local resident of china speaks only Chinese and they do not even
understand any other language such as English and French. So the company faced many problems
in having proper communication with their customers and employees who were in china.
◦ Psychological barrier
The psychological barriers faced by the Tesco was again in the countries like china and India. This
is due to the changes in tastes and preferences of the people of these countries. These people have
very different food habits and they do not prefer to go those stores which sells products which are
not of their needs and choices.
The two communication strategies which can be implemented at work to ensure the effective
workplace communications are as follows:
◦ E- Mails
The E-Mails are the best source to get communicated with the employees of the organization. Any
notice, message or important information which has to be circulated among the employees can be
done by sending E-Mails to their employees on their official e-mail id's.
◦ Open Door Policy
In this the employees are free to contact their supervisors and owners of the organization in which
they are working. They can tell the problems and issues they are facing and can directly ask for the

help from their supervisors.
8. Explain two key benefits to an employer of implementing a diversity policy and
procedure.
Ans - The two benefits to the employer for implementing a diversity policy and procedures are as
follows:
 Problems are solved fast
The problems are solved very quickly because of the diversified backgrounds of the employees of
the organization. The organizations have many highly skilled employees who can help in bring out
the most effective and feasible solution to the problems faced by other employees o0f their
organization.
 Employees are engaged highly in the work
The employee engagement in the work profile given to them increases because of the diversity
policies and procedures. The reason behind this is that if the organization will diversify in more and
more countries, the employees work load will decrease and the will be provided with those
responsibilities which they wanted to take in the organization. So if the worker will get the work of
their interest they will automatically get engaged into the work.
9. Explain the value of consulting with employees on workplace issues.
Ans- The value of consulting with the employees on the workplace issues are as follows:
▪ The organizational performances can be improved by consulting with
employees of the organization. The employees who are dealing with daily
activities of the organization are more concerned about the problems and
issues the organization is facing so they can give an better idea on the
improvements which should be made in the organization.
▪ The regular communication with the employees working at both higher and
lower post in the organization cab help in solving the workplace issues more
faster. The employees will tell about the things which are causing trouble to
them while working in the organization. This troubles will be solved as soon
as possible by the owner of the organization if they are having an regular
communication with the employees.
10. Explain the requirements under Modern Awards to consult with employees, including
the circumstances in which consultation is required and the steps that must taken by
employers in
consulting with employers.
Ans – The requirements under the Modern Awards to consult with the employees are as follows:
 The modern awards are needed in the organization to provide the employees
with all the benefits and rights which the employees deserve.
 The National employment standard will be maintained if the organization is
setting the terms and conditions for the employees working under them.
 The employees will be provided with at least 2 holidays in a week. The
Saturday and Sunday should be off for all the employees of the organization.
 The termination of the working employee should be done if the employee has
made a very big mistake and if they had behaved in unethical way with other
employees of the organization.

The steps which the must have been taken by the employer in consulting the other employees are as
follows:
 Provide all the information regarding the work to the employees
 Build trust among the employees working in the organization.
 Listening to the problems and issues the employees are facing in completing
their task.
 Finding out the reason why these problems are occurring in the organization.
 Giving the best solution to the problems arise by the employees.
 Taking feedback on the solution given to solve the problem.
ASSESSMENT 2 - POLICIES AND PROCEDURES DEVELOPMENT
PROJECT
1. Develop a Code of Conduct for Accountancy Victoria?
Ans – The code of conduct for accountancy Victoria are are follows:
Purpose – To clear the mission and vision of accountancy Victoria so that employee comes to know
what exactly they have to do in the organization.
Scope – The code of conduct will be applied on all the employees who are working in the
Accountancy Victoria.
Personal and Professional Behaviour of the employees – The employees have to behave
differently in both personal and professional life. If any employee is upset because of the behaviour
of any other employee of the organization, then they don't have right to show their anger or
frustration on other employees of the organization. The employees have to keep their personal and
professional life differently.
Conflict of interest requirements – The conflicts related to the interest requirements are when the
employees are dealing with two social issues simultaneously. In the Accountancy Victoria, the
employees will be provided all the work related to the finance. The employees will handle the
accounts statements and other financial activities of the organization. The other work such as
projects, marketing and HR will not be provided to employees working in the organization.
Gifts, benefits and hospitality
- On the national festivals the employees will be provided with gifts, bonuses and hospitality by
giving snacks to the employees of the organization.
Outside employment and consulting
- There will be no involvement of the third party in the process of doing the work in the
organization.
Use of social media – The use of social media is strictly prohibited in the organization.
2. Develop Workplace Communication and Consultation Policy and Procedures
for Accountancy Victoria?
Ans – The communication within the employees of the organization will be done by establishing
intercoms on each and every cubical o9f the office. The employees can call to each other for sharing
the information. The E-Mails will be sent to each employees which will contain the official notice
or message. The employees consultation will be made on every 30th of the months. In this the CEO

will talk in private with the employees about the issues they are facing in the organisation.
3. Develop Dispute Resolution Policy and Procedures for Accountancy Victoria?
Ans – The Accountancy Victoria will follow the formal conflict resolution format by which the
employees can arise the problems faced buy them in the organization. This formal conflict
resolution will help in making the formal and disciplined atmosphere in the organization. In this the
employees have to make an message written in the format given by the organization which will
contain the issues and problems raised by the employees. This letter will first go to the senior
accountant and if the senior accountant is not able to solve the problem then it will be directly given
to the directors of the Accountancy Victoria.
4. Send an email to staff (your assessor) in Accountancy Victoria?
Ans- Content of the E-Mail
Good Morning!
This is to inform you about the following:
1. Code of Conduct – The employees have to work according to policies and
procedures of the Accountancy Victoria.
2. Workplace Communication and consultation policy and procedures – The
employee will communicate with other employees only by using the
intercoms. Use of mobile phone is strictly not allowed in the organization.
3. Dispute Resolution and Policy – The organization will follow the formal
conflict resolution format provided by the organization.
Thank You!
HR Team
Accountancy Victoria
5. Revise your workplace documents?
Ans – The workplace documents can be revised by the following:
◦ The employees of the organization can directly contact to the
director of the organization. The formal letters regarding the
problems faced by the employees is not needed.
◦ The employees can use mobile phones by the permission of
the HR team. The social media can also be used but only for
promoting the organisation among the needed customers.
◦ The policies and procedures of the organization will be made
after taking an opinion from all te3h working employees.
6. Send an email to staff (your assessor)?
Ans - Content of the E-Mail
Good Morning!
This is to inform you about the following:
1. Revised Code of Conduct – The polices will be made according to the employees comfort.
2. Revised Workplace Communication and consultation policy and procedures – The employees are

allowed to use the mobile phone in the office.
3. Revised Dispute Resolution and Policy – The employees can directly meet the director regarding
the problems in the organization.
ASSESSMENT 3 – NETWORKING PROJECT
1. Identify networks
Ans- The networking plans area s follows:
▪ LOCAL AREA NETWORK (LAN)
The local area network connects the group of computers and local areas networks which are located
in nearby places.
▪ CAMPUS AREA NETWORK (CAN)
The campus area network are established in the universities and small businesses where the amount
of internet usage is very high.
▪ WIRELESS LOCAL AREA NETWORK (WLAN)
The wireless local area network is a type of network which does not requires any cables to get
connected with internet.
2. Develop a networking plan
Ans – The networking plan can be developed in the following manner :
▪ LOCAL AREA NETWORK (LAN)
The internet is connected by the globally by the gateway server which acts as the main defender
against the unauthorised or illegal accesses to unauthorised networks.
▪ CAMPUS AREA NETWORK (CAN)
This network is made for the use of students studying in the universities and schools. Only
educational sites and the sites giving information about the PHD thesis have the access to work in
the campus.
▪ WIRELESS LOCAL AREA NETWORK (WLAN)
The wireless local area network connects only 2 – 3 devices at one time. It is an local area network
which is mostly used at the homes of the people. The internet speed and data usage of the WLAN is
also limited for their customers.
3. Participate in and report on a networking opportunity
Ans – The campus area network (CAN) will give the best opportunities to the organization. The
reason behind this is that the employees working in the organizations needs more access and a
strong internet network so that they can complete their work efficiently in the organization. There
are thousands of computers which are connected with the internet and only CAN can take this load.
4. Send an email to your assessor.
Ans – Content of E-Mail
Good Morning!
Greetings of the day,
As our work is based on the information available on internet, we need to
have more stronger internet connection in our organization so that everyone of us can get accesses
of the sites which can give us more and more information.

Thank You!
XYZ
Employee of ABC organisation.
ASSESSMENT TASK 4: MANAGING WORKPLACE DIFFICULTIES PROJECT
1. Prepare for meeting to resolve workplace difficulties.
Ans –
◦ The agenda for organizing the meeting should be clear in the
mind of person who is conducting the meeting,.
◦ The purpose of the meeting should be explained to the
employees of the organization in advance.
◦ The employee should prepare themselves for the meeting. The
topics on which they can discussion and the solutions of the
problems which are expected to arise from other employees
working in the organization.
◦ Select and know those participants or employees with whom
the meeting should be conducted.
◦ Sent them an invitation to come in meeting by sending an E-
Mail.
◦ Gather and share those information and topics which will be
raised in the meeting so that the employees will come with the
full preparation.
◦ The results after all the discussions made in the meeting
should be mentioned within a minimum amount of time.
2. Send an email to Beth (your assessor).
Ans – Content of E-Mail
Good Morning!
Greetings of the day.
Today a meeting will be being conducted by our senior managers regarding the difficulties and
issues faced by the employees in our organization. So its a request to please collect in the board
room on 19 November 2019 at 11:00 A.M. Sharp.
Thank You
Regards
HR team
3. Conduct meeting to resolve workplace difficulties.
Ans -
◦ The major and common problem faced by the employees of
the organization will discussed first in the meeting.
 The reasons behind the occurrence of these problems will be told
by the employees of the organization.
 The first thing to deal with be the reason behind the occurrence of
the problem can be miscommunication, misunderstandings among

the employees, lack of facilities and ineffective performances of
some workers will be evaluated.
 The amount of capital the organization can spent on the training
and development of the employees who are unable to work
effectively will be discussed.
 To develop proper communication among the employees, many
suggestions and opinions will be taken by the workers of the
organization.
 The sugge4stions regarding the working environment will be
taken by all the employees of the organization.
 If the majority of answers given by the employees will be
negative, then a strict action will be taken to resolve these
problems.
4. Follow up meeting.
Ans – To follow up the meetings, following procedures can be followed:
 After all the discussions done in the meeting, the
measures will be taken to resolve the workplace issues.
 The solutions given in the meetings are implemented or
not will be seen in the organization.
 The feedback will be taken by the employees on the
changes made in the organization.
 These feedbacks will be taken in the form of feedback
form which will be mailed to each employee working
in the organization.
 The employee will be free to give their opinions and
suggestions on the changes made in the organization.