BSBLDR502 Diploma: Lead and Manage Effective Workplace Relationships

This document presents a comprehensive solution to an assignment focused on leading and managing effective workplace relationships, likely for a Diploma of Leadership and Management course (BSBLDR502). The assignment covers various aspects of workplace dynamics, including the characteristics of strong working relationships (trust, teamwork, and communication), confidentiality, and the importance of collaboration. It explores communication methods (policies, individual discussions, and team meetings), conflict resolution strategies, policies supporting diverse needs, cross-cultural communication techniques, and strategies for building trust and widening professional networks. Furthermore, the assignment delves into conflict causes, steps to resolve breakdowns in working relationships, and supporting team members during conflicts. It also addresses scenarios involving employees with post-traumatic stress disorder and those with cultural differences, offering guidance on providing support and maintaining a positive work environment. The solution includes examples of emails, policies, and plans to address these issues. This assignment offers valuable insights into effective leadership and management practices, providing a practical guide to fostering positive workplace relationships.

LEAD AND MANAGE
EFFECTIVE WORKPLACE
RELATIONSHIPS|

Table of Contents
ASSESSMENT 1.............................................................................................................................3
ASSESSMENT 2.............................................................................................................................8
Project 1..................................................................................................................................8
Task 1................................................................................................................................8
Task 2................................................................................................................................9
Task 3..............................................................................................................................10
Task 4 (completed in ppt)................................................................................................11
Task 5..............................................................................................................................11
Project 2..............................................................................................................................11
ASSESSMENT 3..................................................................................................................12
TASK 1.................................................................................................................................12
TASK 2.................................................................................................................................12
TASK 3.................................................................................................................................13
TASK 4.................................................................................................................................14

ASSESSMENT 1
1. In your own words, describe three characteristics of strong working relationship. Justify
your choices.
Trust, teamwork and communication are three most important characteristics in a strong
working relationship. It is necessary for a manager in an organisation to make sure that all
these three are managed well between employees as well as their subordinates. It is
important that they trust each other so that they can fulfil all their roles and responsibilities
towards the organisation. Teamwork helps in completing the task and objective of an
organisation without any conflicts or grievances. On the other hand, communication is an
important characteristic which helps the employees in an organisation to understand all their
roles and responsibilities and task which they are needed to perform.
2. Research an outline one piece of legislation in relation to confidentiality that impacts
workplace relationship. Explain one strategy you could implement to ensure you comply
with this legislation and keep required information confidential.
Due to highly competitive work force and competitive environment in the industry it is
necessary for organisations to make sure that they are keeping all the important data and
information confidential. Confidential information of an organisation can be used to commit a
number of illegal activities by the employees, competitors or even the owners of the company.
There are a number of laws developed by state in order to protect the information in a workplace
which is confidential. In order to make sure that confidentiality is maintained in the organisation
it is necessary that the organisation does not disclose sensitive information to the management
and employees. This will be the strategy used by organisation to keep their important
information confidential.
3. Provide two examples of information that is most of actively communicated via each of the
below mentioned methods. Policies and procedures, discussion with an individual and team
meeting.
Due to highly competitive work force and competitive environment in the industry it is
necessary for organisations to make sure that they are keeping all the important data and
information confidential. Confidential information of an organisation can be used to commit
a number of illegal activities by the employees, competitors or even the owners of the
company. There are a number of laws developed by state in order to protect the information

in a workplace which is confidential. In order to make sure that confidentiality is maintained
in the organisation it is necessary that the organisation does not disclose sensitive
information to the management and employees. This will be the strategy used by
organisation to keep their important information confidential.
4. Explain the importance of collaborating with your team around issues relating to their role.
It is important for an organisation to collaborate with the team so that there can be a
resolution regarding various incidents in the team Road. It is also necessary to understand
the situation and then come to an agreement which will benefit all the parties in the team.
5. Once the consultation process is completed, outlined the steps you take to resolve an issue
raised by a team member.
Conflicts in the organisation or a team usually occurs due to difference in viewpoints of
various team members. It is necessary to analyse the ways in which team is impacted due to
this dynamic in performance of a number of team member. After this a cooperative process
is developed which is needed to be followed by all the team members and is also
communicated by the team leader to all the members. In order to understand the situation, it
is necessary to clarify the positions, list all the factors assumptions, and also analyse it in
smaller groups. In order to reach an agreement, it is necessary to analyse properly all the
substitutes available to solve the problem. In this way Organisation can resolve the issue.
6. Outline two examples of policies that you would implement to support diverse needs. Justify
your response.
Equal pay to all the employees of the company without any judgement of their gender, caste,
origin is a policy of company in order to enhance and support the diverse needs of the
organisation. Other than this in order to manage diverse organisation company make sure
that they are regularly monitoring labour and employment laws made by the state.
7. Describe two techniques you could implement to support effective cross-cultural
communication and in turn build strong working relationships.
Pro -active listening is the first technique which will be implemented in order to support
effective and cross-cultural communication in order to build strong working relationship. It
will enable all the employs as well as managers in the organisation to understand the

viewpoint of each other. This would not create any conflict of events is between the
employees in the organisation.
Maintaining a ticket in the organisation is another technique in order to implement and
support effective cross-cultural communication. It will help to meet the target culture and
also allowed time for cultural training. In this way businesses can effectively manager cross-
cultural communication in the organisation.
8. In your own world outline two strategies you can utilise to build trust and confidence with
others.
Two strategies in order to build trust and confidence with others in the organisation are
mentioned below:
The first strategy is to make sure that the leader should keep their words and their actions
are aligned. It is necessary that the promises which are made by leaders to the team are
fulfilled by them effectively and they do not change their statement.
It is necessary for the leaders to understand how to communicate with subordinates
effectively and also manage to be communication. It is necessary for them to make sure that
they are listening to their subordinates so that subordinates feel important in the organisation
and they can build good relationship with their managers.
9. Provide two examples of ways you could widen your circle of networks.
Two strategies in order to widen the circle of networks are
It is necessary that organisation is researching various networking events and trade shows
regarding their industry which are taking place in the market. With the help of this they can
meet a number of different opportunities for expanding their business.
It is also necessary for organisation to pursue volunteer opportunities. This will help them in
building relationship. It will increase their brand image and also more people will get to
know about them.
10. In your own words describe the importance of investing time in your networks. Provide two
examples of ways you could check in to maintain relationship.
It is necessary to maintain and check the relationship so that loyalty can be built with
customers as well as the suppliers in an organisation. It is necessary to invest time with
them.

In order to make sure that the relationship is maintained with clients it is necessary for the
organisation to take regular feedback from all their customers.
They can do the same with their suppliers and also work on the feedbacks so that the
relationship is positively maintained and the business can sustain in the market for a longer
period of time.
11. Identify two common cause of conflict at work.
The major causes for conflict and at work are mentioned below
Difference in values and ideas can bring conflict in work when two people who belong to
different culture or working together. It is often seen that value and believes of different culture
differ from place to place. Due to this it is difficult for people to understand the point of view of
each other and conflicts are created.
Another issue which can lead to conflicts in an organisation or unfair treatment to the
employs it is necessary that all the employees in an organisation are treated equal otherwise it
can create conflicts and grievances between employees who are working at same level.
12. Outline the steps you would take to resolve a break down in a working relationship.
The steps taken in order to resolve breakdown in working relationship are mentioned below:
The first step will be regarding clarification of the disagreement between two individuals. It
is necessary to understand the basic cause of the breakdown so that it can be resolved
effectively by the managers or the superior of the employs.
Another step can be establishing common goal for both the parties which are involved in the
conflicts. This will help them to come to a conclusion in order to resolve the conflict occurring
between these two parties.
13. Provide two examples of ways you can support team members to conflict.
Two examples of ways in which team members can be supported in conflict are mentioned
below:
In order to support team members during conflict it is necessary to actively listen to both the
parties. In this way both the parties involved in conflict can share their point of you and also the
reason for them involved in the conflict.
The other step is using emotional intelligence which will help in describing the ability to
understand the emotion of both the parties. This is important step in order to support them
through conflict and also resolve the conflict occurring.

14. You have an employer that have been behaving in a destructive manner and has many of
their co-workers on an edge and uncomfortable. This employee has also been taking quite
several sick days recently putting even more pressure on the team. You have had a decision
with this employer and discovered they have just recently been diagnosed with post-
traumatic stress disorder. How would you provide guidance, counselling and support to
assist your team in this situation.
It is necessary to make sure that the reason behind stress of the employees understood.
Active listening is a great key to manage this problem. It is necessary to provide the
employees with proper guidance and counselling so that they can take their time in order to
resolve their issues. Other than this it is necessary to provide them with the leave they
require so that the team can beforehand understand the extra workload they have to do due
to absence of a member.
15. The employer you work for his vibrant, up and coming to a company that traditionally
employs under 30s. Recently they have employed an old man who ensures keeping all their
equipment is maintained. The scale of the person is awesome but there are a number of
complaints against him for his attitude and language. He does not understand any other
culture than his own Anglo section background. Why would you keep him on and what do
you need to action if you do to keep him on..
The skills which the Scottish handyman is providing to the organisation is necessary. There
are a lot of roles and responsibilities fulfilled by him in the organisation. These are the
reason for which he will be held in the team. Other than this the actions taken to keep him in
the company is to provide him proper counselling and also guidance so that the culture of
the company can be understood by him. It is also necessary to train him in order to behave
properly and also explaining about the cultural environment or working environment in
order to create healthy relationship with all his colleagues.

ASSESSMENT 2
Project 1
Task 1
Email for feedback
To abc,
From the feedbacks of employees it is insured that it is very important for the organisation to
manage communication tools so that it will be easy for colleagues and employees to talk to each
other and manage the functioning by properly communicating with each other. It is also
important for the company to use various tools like email, SMS or other applications that can be
used for mobile for communicating effectively. Communication must be client driven as it will
help in managing the customer relationship. This will ensure that if there is management of the
functioning of business activities as well as tasks then it is easy to manage the urgency as well as
ranking of the conflict and fight issues. Important to manage the privacy concern of employee if
he or she is involved in any kind of fight or conflict issue. There are various examples of the
things which can arise which consist of IT issues. It is important for the employees to have the
ability to use online or the issue with the application. There are various concerns such as PR,
social media meltdown for customer concern with the advertising of the company. Thus, it is
very essential to manage the working as it will help in in achieving the organisational goals.
To abc,
It is inform to all the employees that effective communication is provided to all the employees as
it will help in managing the achievement of organisational goals in less time. This app is used by
various individuals so that it is easy to manage the problems effectively. There are several shows
which occur at the client then these have to be managed properly and some of the options must
be present within the organisation such as urgent and important urgent but not important,
important but not urgent and neither important not urgent. When day messages are really

important then just go to the person and they must know how to manage the situation.it is
essential for the employees to manage the privacy concerns when the organisational goals are
accomplished. The main issue is associated with IT. When email is given then it must be ensured
that complaints and queries of customers are managed effectively.
Task 2
What
communication
tools should be
used?
How issues
should be
ranked
Escalation
rules
Response
times from
management
and other
stakeholders
Privacy
concerns
Examples of
things that
may arise
Mobile app 3 These
includes
managing the
business
fights and
conflicts
3 1 3
SMS 2 It is important
that positive
workplace
environment
is managed.
1 2 2
Messages 1 4 2 3 1

Task 3
Purpose
The main purpose of implementing the inclusion policy is to to save employees against
discrimination harassment and bullying and other type of an professional activities. The main
purpose of this policy and procedure is to protect the individual from any kind of harm and
manage positive work culture.
Scope
The scope of the inclusion policy as to protect employees against any kind of workplace
discrimination. It is ensured that any employee working in the company must not face
discriminated and they should be happy while working at workplace. It is very important for all
the organisations that they are working effectively and managing the workplace and management
effectively. It is also insured that different procedures and policies followed in the organisations
are able to protect the safety and security of employees.
Background
It is very important for the company to manage the elimination of workplace discrimination at
workplace.
Legislation
The legislation has an aim of the inclusion policy and procedure is to maintain and effective
workplace environment and achieve the organisational targets and goals properly. The
organisations are working effectively for managing the work and business conflicts.
Policy
It is very important to ensure that legal rules and regulations are followed within the organisation
for maintaining the safe and management provided to the employees and staff. It is also ensure
that all the employees are working properly so that there is no problem while managing the
business activities and tasks which are followed at workplace.

Task 4 (completed in ppt)
Task 5
The feedback received from three of the classmates regarding the presentation I mentioned
below
The presentation is good inclusive of all the systems and policies and procedures which
would be developed in order to make sure that the working relationship and interpersonal style of
communication within the organisation is done well. The researcher has efficiently developed the
policy to make sure that the employees are not harassed in the organisation and also the inclusion
of equality and diversity is done in the organisation well.
The presenter has presented various policies and procedures in order to make sure that
there is no buyers behaviour regarding any employee in the organisation. However it is necessary
for the presenter to make sure that they are taking feedback from the employs and continuously
reviewing the feedbacks. It is necessary to develop the policy and procedure is more in order to
make sure that the productivity from the employees in the organisation can be maintained and a
positive environment in the organisation can be developed.
The presentation is well formatted with all the policies and procedures which will be
followed in the workplace in order to make sure that equality and diversified work environment
is carried in the organisation. However, it is necessary by the presenter to make sure that they are
also developing various future plans in order to make sure that any such practices if carried on in
the organisation reported. For this they need to develop department which will look upon various
factors affecting the employees in the organisation and how can they further bring this into the
eyes of the management to avoid such circumstances.
Project 2
TASK 1
Networking Information template
Network Name of Person How can I help How can they help
Personal Elizabeth john Providing fund for Profits from startup

startup
personal Meredith Providing
promotional strategies
Goodwill and positive
mouth
Professional Ibrahim Hussain Providing Business
ideas
Part of profits
Professional Michael Providing Human
resource development
plan
Hep in recruitment
and selection
TASK 2
Networking record template
Call type Re connection
call
How can I help Thinking of you
call
Follow up call
Person called Elizabeth John Meredith Michael Ibrahim hussain
Reason for call Providing funds Promotional
strategies
Human resource
development
Business ideas
Details of call She require fund
s for her
business
She needs
promotional
plans
Discussion of
plan
Discussion of
Idea
Outcomes Set up a meeting Development of
plans
Further
discussion
Procedures
discussed
Reflections We are waiting
for the business
proposal by
elizabeth
Meetings set up
to discuss
strategies
We need to
choose from one
of the available
alternatives
Meeting is set up
for next week
TASK 3
The networking activities went right. However some of the improvement can be expected from
these activities in the coming time as well. Below mentioned are things what went right: