BSBLDR502: Report on Lead and Manage Effective Workplace Relationships

This report analyzes the critical components of effective workplace relationships. It begins by examining how policies, procedures, and systems, such as those addressing discrimination and harassment, can foster a positive work environment. It then delves into communication techniques that leaders can employ to initiate networking and build connections, emphasizing the importance of clear, direct, and audience-focused messaging. The report also outlines relevant legislation, specifically OH&S, and explains its significance in managing workplace dynamics. Furthermore, it addresses the importance of strong workplace relationships for improved morale, productivity, and teamwork, describing strategies for conflict resolution, promoting cultural diversity, and ensuring effective communication in the workplace. The report concludes by emphasizing the significance of communication, consultation, and the resolution of issues for a thriving work environment.

Running Head: LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONS
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LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS
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Answer 1: Policy for Support in the Development of Effective Work
Relationship
Policy is kind of thing that helps in managing the behavior of an employee like policy with
the topic which helps in providing an overview on discrimination, bullying and sexual
harassment and the way in which all of these should be handled, which also includes the
prevention of the incidence occurring and the legal repercussions should an incident arise and
this thing allows the employees to know the appropriate and also the way they should
conduct themselves in a workplace. Further, this helps in developing a sense of the culture of
relationship building in the workplace which also promotes healthy relationships among the
workplace as well as promotes the positive culture of the organization that is helpful for both
the organization as well as employees themselves.
Workplace policies are the set of various rules as well as principles that purposes to direct the
managers and the personnel and tells them the way to behave in an organization. Having a
good and a well-developed policy can help in providing the best benefits for the company and
the employees as well; following are some of the benefits:
1. Help the workers know around what is predictable from them with respect to the
standards of the performance and behaviour
2. They also help in setting various rules as well as guidelines
3. They assess you with clean and concise responses to be adopted
across the nation in order to refer such situations continually involving
employee interaction.
4. It also allows increasing the faith among the employees to get fair and
equal treatment.

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5. They also allow you to understand the method to be use to while
considering misunderstanding and complaints in order to minimize
favours at workplace. Delegation of decision making framework is
provided through the policies
6. They provide you a means of interactive info to fresh workers.
7. They provide you safeguard from breaks of employment legislation, for
example equivalent opportunity laws.
Answer 2: Communication Techniques for Leaders
Communiqué is more than just the exchange of evidence and it is more about understanding
the intentions and emotions behindhand the information. Effective communiqué is a 2-way
thing. It is not only how to convey a message that is received and understood in the same way
it was intended by the person. It is the way in which a person snoops to have the full sense of
what is actuality said and to make the other individual feel understood and heard. More than
the words that are used, actual communication is the glue that helps in deepening the
connections to others and also helps in improving cooperation, problem-solving and choice
making. It also enables one to connect problematic as well as undesirable messages deprived
of building conflict or abolishing trust1. The two techniques are discussed below:
1. Know your audience
One of the best communications arises out of the understanding and depends on the
people one is speaking to. Knowing the motivation style of the audience and the
preferred communication styles, learning styles and etc. it also allows one to adapt the
1 S., Brown, J., McHardy, R., McNabb, & K. Taylor, (2011). Workplace performance, worker commitment, and
loyalty. Journal of Economics & Management Strategy, 20(3), 925-955.

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message and increase the odds of effective communication. Building a personal
connection puts he people at ease and also helps in building trust
2. Be direct, specific and clear.
A clear communication increases the likelihood that the people will focus and take
action whenever needed. It is always better for the leaders to over- explain something
then to leave the room for misunderstandings. The leader should never end the
conversation until they are sure that the other person has understood them. A leader
should always communicate in a friendly and an open manner so that the other person
knows as to who they can approach with the questions of follow up.
Answer 3: Legislation from Any Level of Government That Affects
Business Operation
OH&S legislation is a kind of basic set out guidelines that are obligated to the employees and
the employed. The act has certain key values, duties and privileges in relative to occupational
safety and health. These overall duties of nature are compulsory by the act resources that they
cover a identical wide variety of conditions, do not readily date or provide the needed
flexibility for a responsibility holder to control what is to be done to observe. It is very much
relevant to managing the effective workplace relationship as one must take into consideration
the obligational duties2.
The laws which impact the business and the subject’s familiar cousin: government
regulations affecting the business and the subjects similar to it, some of them are the
government regulation affecting the business, for the record, regulation are some of the laws
which are crested by the agencies like the internal revenue service and the U.S.
2 K., Chang, C. C., Kuo, Su, M., &, J. Taylor (2013). Dis-identification in organizations and its role in the
workplace. Relations Industrielles/Industrial Relations, 68(3), 479-506.

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environmental protection agency. But it's informal for the two topics to meet and consume
time and cause small-business proprietors in each industry so much worry.
Answer 4: Effective Workplace Relationships
Workplace small or large should be ambitious by competence and attainment that establishes
itself in the form of palpable consequences for the society and should be satisfying for the
employees. The fewer inputs of productivity and the low level of efficiency bounds and affect
the business with its survival as well as sustainability3.
The workplace relations are very important in order to accomplish success at work. There is
more importance of what one says then the qualification or the experience and now it is
significant to know the rules of better management of the relationships. The workplace
relations are the most important thing for any person also because the dynamics of the
workplace are changing continuously. These days there are various workplaces that
encourage both the spouses at the same workplace. When talking about workplace
relationships one should consider the interpersonal interactions among the people in an
organization4.
Some of the things that are affected due to bad workplace relations include, decision making,
experience sharing, job performance and competition; all of these things are affected heavily
due to the relations with other people. It can be said that if the workplace relations are strong,
then people share the same attitudes and views towards the company as well as the manager.
In order to take a deeper look at the relations of the workplace, several studies were done to
understand the whole concept and the importance of employee relations. The relationship
3
4 Freyens, B. P., & Oslington, P. (2013). A first look at incidence and outcomes of unfair dismissal claims under
fair work, work choices and the workplace relations act. Australian Journal of Labour Economics, 16(2), 295.

LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONS
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with the managers and the co-workers highly depends on the communication quality of the
communication among the individuals5.
Bad or good relationships impact satisfaction as well as the commitment of the employees in
the organization. If the relationship is better among the managers and the employees that they
have more trust and worth towards each other, their goals also become common and the team
is also able to perform towards the organization goals rather than the personal goals in the
organization. If the relationships are better in the organization than there are fewer chances
for turnover in the company. The relationship among the colleagues is equally important like
the relationships among the mangers and the employees. Colleagues are the people from
whom an individual gets their support system on a personal level. Most likely the peers
understand each other after doing the same time of work at the same time and reporting to the
same manager. The peers also have various keys for gaining information that is not the same
as common knowledge. The peers also relate with each either if they share the same views
and knowledge, and various common similarities like children and the material status. These
kinds of relationships have a little different aspect when compared to the manager and
employee relationship as they can be broken easily into an acquaintance. Friend to close
friend or even best friend conflict in the workplace is a commonplace experience6.
Depending on the size and location of the business, there are laws in place on what cannot or
can be done when there is a conflict among the employees. Conflicts often disturb the
workplace productivity and also harm the morale of the employee. Making use of effective
communication in the workplace can leave a positive impact if the performances of the
employees which further increase their morale7.
5 Schalk, R., Curseu, P. L., Oerlemans, W. G., & Peeters, M. C. (2010). The multicultural workplace: interactive
acculturation and intergroup relations. Journal of managerial psychology.
6
7 Teasdale, N. (2013). Fragmented sisters? The implications of flexible working policies for professional
women's workplace relationships. Gender, Work & Organization, 20(4), 397-412.

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Effective communication is very crucial as well as important as without this the companies
will not be able to succeed and can even stop functioning. In relation to the practical concerns
towards the employees, the conflicts also lead to various health issues and problems that
affect both the organization and the employees. In order to deal with the conflicts, there are
various strategies to avoid the process of open communication among the parties and can also
suppress the hidden agendas8.
The meaning of conflict is the disagreement among the persons with dissimilar opinions and
the thoughts and it also definite as a contest or struggle. Conflict administration is the
procedure of limiting the undesirable features while collective the positive features of the
battles, the organizations and the managers can choose to see the conflict as inherently
negative, acting to suppress it at every chance. Communication is important as most of the
time the colleagues differ with the opinions because they don’t understand the point in a
proper manner. But one of the things that help is to simply acknowledge the feelings of the
people.
Making use of the cooperative v strategies in resolving the issues can be very beneficial, but
the overactive cooperation can be positive as well as negative. Positive helps to improve the
relationships among the employees, but negative in that the employee must be feeling
obligated to identify the objectives of the company in the resolution of the conflict. The
unsolved conflicts of the employees can result in low productivity, bad repo and high
turnover of the company. One of the main reasons for the conflict nowadays in the increase in
the diversity of the workplace and this is the reason the many intrapersonal conflicts are
taking place.
8 Brown, S., McHardy, J., McNabb, R., & Taylor, K. (2011). Workplace performance, worker commitment, and
loyalty. Journal of Economics & Management Strategy, 20(3), 925-955.

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Various studies in the society for human resource management fort percent of the HR
professionals have seen that the generation gap is one of the main sources of conflicts among
the workers. One of the causes which are highly observed in the perception difference and the
difference of value among the various different generations. This thing has lead parties to
react differently to each other, but on the other hand, it is also identified hat resolving the
conflict is one of the most important things for developing an understanding of the shared
goals of the workplace. The following are some of the practices and actions that are
suggested for the companies or the organization.
 Being honest: this is one of the most important things as it helps in building trust.
Telling truth, sharing honest information and not stealing are the most important
things.
 Being consistent: this is important in the work and behaviors like being of time
always, staying in the hours required, meeting the targets or exceeding the targets and
the standards of the company also fulfilling the promises and this is also very
important for those who the organization works with.
 Using good judgment: the organization should be aware of the information it shares
and the time to share also if it is something that should be shared or not. It is also
important for companies to protect the personal information of the employees and to
discuss the competitor’s information. The company should think twice before being
blunt and passing on the judgments to the employees as blunt truth can hurt any
employee and there should be the avoidance of “Just between is” secret conversations
and this result in conflicts9.
9 Westover, J. H., & Taylor, J. (2010). International differences in job satisfaction: The effects of public service
motivation, rewards and work relations. International Journal of Productivity and Performance
Management, 59(8), 811-828.

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 Having a mutual and beneficial attitude: genuinely caring about the others, nurturing
mutually beneficial relationships with the help of open communication and willingly
accepting the information and the constructive critique, it is important for the
company to build a process and system for effective communication.
 Being honest in non-verbal communication: More than half of the communications
impact the non-verbal communications. It is important to look eye to eye while having
direct communication also it is important to use the right body language at a
workplace.
The talents of the employees are the main asset of the company or for any society and it
needs to be appointed on its completest by keeping the employees motivated to achieve and
bring the result as they are qualified enough for this. it is important for the employees to
implement the widespread vicissitudes in the setup to recover the output of the workforce.
Satisfying the hard work that is put in by the employees brands them to endure the work in
the same style and if the worker feels that their work is not given any appreciation in words
or in the physical terms then they might gradually halt doing so and they can that others work
less and are still given the same treatment and thus the employee stops working.
The connection among social network and the culture of the organization is inspected and
looked at if the social schmoozing gears are accomplished for the reshaping and revitalizing
the philosophy and the brand of an group, which in turn can principal to better habits of
working and augmented levels of worker’s output by enhancing the collaboration and the
communication of the workers which also benefits the transfer of knowledge and makes the
organizations more agile10.
10 Farmakis‐Gamboni, S., & Prentice, D. (2011). When does reducing union bargaining power increase
productivity? Evidence from the Workplace Relations Act. Economic Record, 87(279), 603-616.

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Networking is one of the best things if someone wants to get to know the other people in the
workplace and building long term relationships as well as the good repo over time. Apart
from this attractive with associates and findings chances to contribution them and to help
them reinforce the association. By doing all this, one can sow the seeds for reciprocal
assistance when needed help to achieve the goals. By this procedure of contribution in
subjects in the office, network and relationships, all of these are established among the people
and organizations or even in the community if the organization provides the services to the
community. The worker's network to:
 Advocate regarding the issues
 Maintain contact with other professionals
 Debrief regarding the issues
 Achieve outcomes
 Providing information regarding own organization or service
 Working in collaboration for meeting the better needs of the clients
 Learn about a role, resource, and service of the other organization
 Establishment of the new contacts to whom one may work with in the future
Moving ahead, Consultation is one of the best practices that a company should follow for
the wellbeing of the employees. Some of the successful change involves the cooperation and
the consultation with all the parties involved in it which includes the employees, managers
and the representatives11.
In addition to any other materials where the discussion is mandatory, the companies should
refer with the workers on the subjects of the workplace, which can also have an impact on the
well-being and output of the staffs or the workers.
11 Hoel, H., Sheehan, M. J., Cooper, C. L., & Einarsen, S. (2011). Organisational effects of workplace
bullying. Bullying and harassment in the workplace: Developments in theory, research, and practice, 129-148.

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As the substance of the best repetition, thought s should be given to the worth that the
process of discussion can add to any commercial for choice making. Discussion is something
that can help in identifying the changes and the opportunities to assist decision making and to
make sure if any new ideas would work efficiently in repetition. Discussion can take place in
any form, some of them are mentioned below:
 Establishing the employers or employee committees
 Communications and regular staff meetings with the employees
 Regular exercise as well as performance reviews
 Regular written communication like newsletters and etc.
 Encouraging for the regular feedback of the employee on the administrative and the
business decisions.
All of these practices can be implemented by the administrative structures, policies of the
companies, enterprise agreements and this can also help in setting the employee in contracts
of the employment12.
When consulting in a workplace, it is very important to remember to respect the opinions and
the viewpoint of the other people. Depending on the workplace, one needs to take into
account the language and the cultural alterations and to make sure that each and everyone
comprehends the procedure of consultation.
Diversity of workers in a company is very important and it is very much important to have
diversity as it helps the organizations in the following ways:
 Innovation: wherever everybody in a company is after a similar background, they are
most probable to have the same thoughts and thinking process. In order to be modest,
12 Pot, F. (2011). Workplace innovation for better jobs and performance. International Journal of Productivity
and Performance Management, 60(4), 404-415.

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companies really need new concepts as well as ideas. A diverse workforce brings in
various unique and new viewpoints on the ways to resolve the issues and problems of
the organization and also helps in knowing the ways f innovating and gaining a
competitive edge13.
 Respect: A diverse workforce helps in enabling the members of the team to
acknowledge variations in other people since of the optimistic influence that is bought
by dissimilar people. Where the co-workers are exposed towards learning new things
from one another and where they escalate, variety allows to purpose better as a part of
the team. Therefore gaining very shared respect for the co-workers that are seems to
be different14.
 Reputation: Promise to variety proves that the business has equality and fairness
towards the values of the company, all of these features also reflect optimistic impact
towards reputation by the traders as well as the customers, A business which flexibly
staffs the top applicants for a occupation, regardless of which the cluster they are in,
this helps them to gain the loyalty of the customers and also helps them in gaining
good repo.
Moving ahead are some of the workplace ethics that should be focused on for the smooth
working of an organization and for better relationships at work. Workplace ethics are
something that makes sure that there is a positive ambiance at the workplace. The workplace
morals are something that clues content and happy staffs that like coming to work rather than
13Resick, C. J., Hargis, M. B., Shao, P., & Dust, S. B. (2013). Ethical leadership, moral equity judgments, and
discretionary workplace behavior. Human relations, 66(7), 951-972.
14 Bartlett, J. E., & Bartlett, M. E. (2011). Workplace bullying: An integrative literature review. Advances in
Developing Human Resources, 13(1), 69-84.

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giving it as a mere basis of load, the employees also grow a feeling of loyalty and extra
towards the organization15.
It is also important for the organization to have felt proof schemes in order to amount the
presentations of the persons. Assessment systems needs to be intended keeping in attention
the performance of the employees throughout the year and the persons career growth as
periodic appraisals are very important and it is important for the managers to know what their
employees are up to, it is important for the managers to know as to what their employees are
up to. The workplace ethics make sure that the management guides and mentors all the
employees. The salary hikes and appraisal should not occur just for the sake of the name.
Workplace ethics are significant as it allows management to treat all the workers in an
equivalent manner and encourage them to think in the same manner as transparency is
important16
Teamwork is one of the most important as well as a very vigorous part of the business and it
more so for the start-ups when the setting of the work and the culture wants or needs all
hands on the deck employed closely composed all the time. One of the best strategies for
resolving the conflicts with the peers is to make clear to the colleague that the main goal is to
resolve the conflicts and to get the work done in order to reach the goals of the organization.
Maybe by trying this advice and also the tactful attempt, it will help in breaking down the
tension by talking to the colleague about the possible way to manage the conflict.
15 Giacalone, R. A., & Jurkiewicz, C. L. (2010). The science of workplace spirituality. In Handbook of
workplace spirituality and organizational performance (pp. 19-42). Routledge.
16 Ball, K. (2010). Workplace surveillance: An overview. Labor History, 51(1), 87-106.

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Bartlett, J. E., & Bartlett, M. E. (2011). Workplace bullying: An integrative literature
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Brown, S., McHardy, J., McNabb, R., & Taylor, K. (2011). Workplace performance, worker
commitment, and loyalty. Journal of Economics & Management Strategy, 20(3), 925-
955.
Chang, K., Kuo, C. C., Su, M., & Taylor, J. (2013). Dis-identification in organizations and its
role in the workplace. Relations Industrielles/Industrial Relations, 68(3), 479-506.
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dismissal claims under fair work, work choices and the workplace relations
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Schalk, R., Curseu, P. L., Oerlemans, W. G., & Peeters, M. C. (2010). The multicultural
workplace: interactive acculturation and intergroup relations. Journal of managerial
psychology.
Taylor, J., & Westover, J. H. (2011). Job satisfaction in the public service: The effects of
public service motivation, workplace attributes and work relations. Public
Management Review, 13(5), 731-751.
Teasdale, N. (2013). Fragmented sisters? The implications of flexible working policies for
professional women's workplace relationships. Gender, Work & Organization, 20(4),
397-412.
Westover, J. H., & Taylor, J. (2010). International differences in job satisfaction: The effects
of public service motivation, rewards and work relations. International Journal of
Productivity and Performance Management, 59(8), 811-828.