Diploma of Management: Effective Workplace Relationships Report

This report, prepared for a Diploma of Management program, addresses the critical aspects of leading and managing effective workplace relationships. The report begins by outlining communication and consultation processes, emphasizing the importance of clear information dissemination, including work responsibilities, methods, and timings. It then delves into cultural diversity and ethical values within the workplace, advocating for policies that promote equality, justice, and respect. The report emphasizes the development of trust and confidentiality, the implementation of codes of conduct, and the recognition of cultural differences. It further explores professional conduct, interpersonal communication styles, and the significance of networking. The report also discusses strategies for improving professional conduct and interpersonal communication, highlighting the positive outcomes of networking for the work team and the organization, and provides a plan for future internal and external relationships. Finally, the report incorporates the use of KPIs such as customer lifetime value and measures for accountability and disciplinary action.

Running head: DIPLOMA OF MANAGEMENT
Diploma of Management
Name of the Student:
Name of the University:
Author’s Note:

2DIPLOMA OF MANAGEMENT
Task 1
The situation has to be dealt with properly before taking any actions. This would ensure
that proper inform action is being gathered before taking any step. I am the team leader of my
group. As a team lead, I have to make sure that I initiate a proper communication system among
the group members. I will make sure that they are no interruptions taking place in the
communication process of my group member. I will make sure that the communication is taking
place right from the grass root level. All my team members must being able to discuss all their
issues at any point in time. I will develop an individual conversation system that will enable the
team members to have password protected channel of flowing down their concerns to the
respective place.
This procedure will be used by all the team embers the tenure and also the fresher. As per
my understanding, this method will really be very helpful in removing all the communication
barriers that might come up. I will also make sure that there is a free-flowing consultation
process as well. As a team, the leader I need to make sure that I am involving the entire members
of the team in my decision-making process. In order to do this, I have to convey all the messages
to the employees and then take their feedback as well.
I will make use of the methods like meetings, surveys, feedbacks, memos, reports,
manuals, and other such materials. This will help my team members to convey their thoughts
ideas and any other concerns through the written forms of communication. I have to keep in
mind that there are many employees who might initially feel shy or hesitant in communicating
face to face. So the written or the non -verbal forms of communication and consultation will
really be very helpful for them.

3DIPLOMA OF MANAGEMENT
I will communicate all the important pros and cons of the work responsibilities to my
staffs. I will also take into consideration that these messages are being communicated to each and
every employee at the right time and through the right channels. I will also select the time of
communicating these messages very carefully. The messages will be communicated to them
during the halftime or intermission of their shifts. This will ensure that the employees have
already managed half of their work so it will not be difficult for them to pay attention to the list
of work responsibilities that are being floated down to them.
I would suggest that in order to achieve effective communication, employees must know
how to respect each other. They must not use any demeaning or derogatory words. They have to
develop a feeling of respect, understanding, and cooperation with each other. I will also train my
team members to think and gather proper information before passing any comments.
Task 2
I will be developing a policy called the Developing trust and confidentiality policy. This
policy will be mainly aimed at initiating workplace equality, justice, and discipline. Each and
every employee will have to abide by the rules that will be enlisted under this policy. I will make
sure that none of my team members are suffering from a lack of moral support or low
confidence. I believe myself to be an empathetic and a transformation leader. So, I will make use
that my employees are able to enjoy trust and confidence both internally and externally as well.

4DIPLOMA OF MANAGEMENT
The legislation, internal code of conduct or other policies related to this one.
I will create a code of conduct that will have to be followed by all the team members. It
will be the duty of the tenure members to make sure that they are helping the fresher to
understand this code of conduct and follow the same.
Each and every member has to recognize and respect the cultural differences existing
between the employees. This difference must be treated as one of the biggest assets of the
organization. Each and every employee must know how to use this as a positive aspect.
There must be unconditional respect among all the staffs. I will make sure that none of the
employees are becoming the victim of any cultural, social, economic or religious biases. There
will be equal opportunities given to each and every employee working within the organization.
People coming from the different cultural background will have to cope with each other.
All the employees will have to attend the cross-cultural comp0etce seminars and
programs. They will have to help each other grow and develop rather than demeaning the
differences that are existing among one another.
Promotions or any kinds of rewards will be given to the employees irrespective of their
socio-cultural backgrounds. This reward system will be done based on the merit and the
performance of the employees
•Cultural diversity policies.
I will make sure that none of the employees are being bullied because of their cultural or
ethnic backgrounds. There will be strict penalties against employees if they are found insulting

5DIPLOMA OF MANAGEMENT
each other based on the cultural or the social status. I will make sure that the employees are
getting all the possible benefits like flexible working hours, proper skill development training
sessions, proper and timely monthly incentives, and other such benefits. The employees will be
able to enjoy all their rights as per the rules of the fair works commission.
I will also use many anti-discrimination laws. None of the employees will be able to
violate such laws. It is one of the major problems in the US that people usually do not like many
interruptions. They want freedom of worm. However, I will have to make them realize that it is
the duty of each and every employee to maintain some kinds of discipline within the work
organization. They will have to develop a cooperative and helpful nature. There will be no
discrimination based on the skin color or the ethnic backgrounds of employees. As Walmart is a
huge company, it is a known fact that there will be employees from many different cultural and
religious backgrounds. So it is the duty of the employees to make sure that they are helping each
other and learning from each other.
•Ethical values policies.
Employees will be given full freedom to leave the job as and when they feel like,
provided they have logical and reasonable grounds. None of the hierarchies will be able to file
any lawsuits for such reasons.
None of the employees will be neglected because of their sexual orientation, economic
backgrounds, and social backgrounds or any other such personal areas.

6DIPLOMA OF MANAGEMENT
•Programs and initiatives to support these policies
There will be seminars, Campaigns and other training sessions mainly designed for the
purpose of imbibing respect and cooperation within the organization.
•KPI and measures
Customer Lifetime Value or the CLV is the financial KPI that I would be initiated in this
organization. As we are one of the leading supermarket chains in the USA, we need to measure
customer satisfaction at each point of time. This is because, in this modern day scenario, it is
really important for making sure that the customers are being satisfied both in terms of quality
and quantity. I will make sure that there is a good R&D team that is helping in doing an in-depth
market research and analysis.
•Accountability and disciplinary action
Laws like the Fair Works Commission, WHS, Anti-discrimination laws will be initiated
so that the employees can get a totally secured and safe work environment. I will make sure that
as their leader, I am being able to provide them with an employee friendly atmosphere. However,
I will also train them how to be accountable for their job responsibilities. In other words, the
employees will have to learn to be much more responsible and organized with their work. They
cannot bring any personal grudges or any ego in their professional fields.

7DIPLOMA OF MANAGEMENT
Task 3
•What is professional conduct and how it promotes trust with internal and external
contacts?
As per my understanding, professional conduct refers to the way in which I am being
able to carry on all the activities of my organization. It defines the way I present and maintain
myself in my professional ground. Professional Conduct is an umbrella term that signifies the
ethics, the code of conduct, respect and cooperation and all other aspects of a sound working for
the organization.
I believe that in order to maintain a sound professional conduct I need to make sure
that the internal and external conduct of the employees is being maintained properly. I will make
sure that there is a feeling of trust and understanding among the individuals. As a leader, I will
always try to act for the welfare of my teammates. However, at the same time, I will make sure
that I am being able to teach my teammates how to be responsible and accountable for their
work.
•Interpersonal communication styles with internal and external contacts to meet the
organization's cultural and diversity and ethical policies
I think that my interpersonal skills have helped me to support my teammates at every
step. I make sure that every day before starting the work, me and my employees devote some
time in communicating with each other. This communication might be regarding any topic. It can
be regarding the job or even regarding the other social and political aspects as well. This will
also help in imbibing a proper cross-cultural competency as well. People from different cultural
backgrounds will be able to communicate with other and know each other better.

8DIPLOMA OF MANAGEMENT
Suggest ways for improving your professional conduct and interpersonal communication
styles. How will these strategies achieve effective work relationships?
I think that I need to work over my communication skill. Though I do net back step
in communicating but often I face trouble in initiating the communication. I often feel nervous in
the midst of so many people. I really need to work on this matter because being a team leader I
have to communicate all the important decisions to the team members. So, I need to make sure
that I am being able to stay much more confident.
Task 4
•Networking dos and don’ts.
I might use the horizontal networking system as it helps to develop the peer to peer passage of
the information. This will always be very helpful in making the team spirit much strong.
•Outcomes of networking for the work team and for the organization
This will be very beneficial for all the team members as they will be able to know each
other better. I believe that in order to obtain the best results I will have to create team bonding
among the team members.

9DIPLOMA OF MANAGEMENT
Achieve effective workplace relationships
In order to achieve a sound workplace relationship, I will have to create proper workplace
diversity. I will have a diverse workplace atmosphere by making the employees help each other
in every possible manner. I will make the employees involved in many group activities so that
they can cooperate with each other and also learn from each other. I will charge strict penalties
against employees who are found guilty of offenses like Harrasment, Vilification, Discrimination
and other such crimes.
•Plan for future internal and external relationships.
I will make sure that all the employees are being included within the important decisions
of the organizations. I will always give importance to the inclusivity aspect. This will help the
employees in feeling valued within the organization. I have realized that as I am their leader and
role model they will always count on me for all kinds of inspiration and motivation. So, I will
make sure that I am able to give them all the necessary support.
Task 5
 How your organization can identify difficulties and conflicts.
I make sure that there is a very co-operative and understanding relationship existing between
all the employees. They give ample time in understanding the entire case right from the grass

10DIPLOMA OF MANAGEMENT
root level in case of any faults or errors. There is regular training in order to make sure that the
employees are getting regular training so that they can acquire some new and innovative skills.
 The policies and procedures that need to be considered when resolving these difficulties
and conflicts and suggestion resolutions
The policy like the anti discrimination policy is one of the most useful policies that protect
employees from being harassed on the religious, social and cultural grounds.
 Legislation relevant to effective workplace relationships
Legislations like the fair works commission, WHS are really helpful in getting an effective
workplace relationship. This makes the employees much comfortable. They get a sense of
assurance that they are not being exploited at this organization. I make sure that each and every
employee getting a safe, healthy6 and friendly work environment so that they can give their 100
percent.
 Create an action to address difficulties in table format covering the following:
Difficulty Persons Action Responsibility Timing
Cross cultural
competence
Teammates Arrange for
several
seminars and
training
sessions
To see that the
employees can
respect each
other
2months
communicatio
n
Members of
the team and
To initiate
regular
To initiate a
free flowing
3monnths

11DIPLOMA OF MANAGEMENT
other
departments
communicatio
n sessions like
group
discussions,
face to face
interview and
others.
communicatio
n system
Leadership
style
Self To see that I
can work more
on my
confidence
level
This will help
me to work
over my
decision
making skill
1 month
Privacy act employees To make sure
that the
personal
information of
the employees
are kept secure
This will help
in making the
employees
comfortable
and efficient
1month
 The support, guidance, and access to counseling services available to staff during the
resolution of these work difficulties

12DIPLOMA OF MANAGEMENT
There will be regular training sessions so that the employees can get proper training to
overcome their problems. These training will be on communication, cross cultural competency,
feedback sessions and other such aspects.