Report: Lead and Manage Effective Workplace Relationships Assessment

This comprehensive report analyzes the key elements of leading and managing effective workplace relationships. It begins with an examination of job descriptions, emphasizing their importance in defining roles and responsibilities. The report then explores the consultation process, outlining methods for gathering employee feedback and communicating outcomes. Various communication strategies are discussed, including the use of noticeboards, emails, and meetings. The analysis extends to resolving workplace issues through root cause analysis, addressing cultural diversity, and ensuring unbiased policies. The report also covers professional conduct, different communication styles, and the benefits of networking. It delves into setting objectives, developing internal and external relationships, and methods for ascertaining workplace difficulties through surveys and interviews. Training methods such as team building, action learning, and coaching are described. The report concludes with an examination of conflict types, principles of conflict management, and the role of counselling in resolving workplace issues. Finally, it presents an action plan with SMART objectives.

Lead and Manage Effective
Workplace Relationships

Table of Contents
ASSIGNMENT 1.............................................................................................................................1
Q1: ACTIVITY A............................................................................................................................1
Job description.............................................................................................................................1
Importance of clear job description.............................................................................................2
ACTIVITY B...................................................................................................................................2
Consultation process....................................................................................................................2
Consultation methods that can be used for employees................................................................2
ACTIVITY C...................................................................................................................................2
Methods to inform employees about the outcomes of consultation process...............................2
Communicating methods to use...................................................................................................2
Resolving workplace issues.........................................................................................................3
ACTIVITY D...................................................................................................................................3
Problem that can be solved through root cause analysis..............................................................3
Q2: ACTIVITY A............................................................................................................................3
Cultural Diversity.........................................................................................................................3
Difference between internal and external accountability.............................................................3
Policies and procedure to be unbiased towards culture diversity................................................4
ACTIVITY B...................................................................................................................................4
Professional code of conduct.......................................................................................................4
Professional behaviours...............................................................................................................4
ACTIVITY C...................................................................................................................................5
Styles of communication..............................................................................................................5
Three ways of knowing effective communication styles.............................................................5
Q3: ACTIITY A...............................................................................................................................5
Networking..................................................................................................................................5
Benefits of networking.................................................................................................................5
Three methods to help staff to begin networking........................................................................6
ACTIVITY B...................................................................................................................................6
Objective and its presentation......................................................................................................6

Targets..........................................................................................................................................6
Develop and maintain internal relationships................................................................................6
Developing and maintaining external relationships.....................................................................6
Q4: ACTIVITY A............................................................................................................................7
Evidence to ascertain workplace difficulties...............................................................................7
Description of Training Methods.................................................................................................7
ACTIVITY B...................................................................................................................................7
Description of three different types of conflicts..........................................................................7
Three general principles of managing conflict............................................................................8
ACTIVITY C...................................................................................................................................8
Counselling involved in...............................................................................................................8
Two areas in which counselling can help....................................................................................8
Three preventative measures........................................................................................................8
Confidentiality and the way it supports team members...............................................................8
ACTIVITY D...................................................................................................................................9
An Action Plan.............................................................................................................................9
SMART of Objective...................................................................................................................9
ASSIGNMENT 2: QUESTION 1....................................................................................................9
Difficulties at workplace..............................................................................................................9
Tracking progress of employees................................................................................................10
Draft a recruitment.....................................................................................................................10
QUESTION 2.................................................................................................................................10
1) Method of developing effective working relation trough networking..................................10
2) Four acts of Australian law related to discrimination............................................................11
QUESTION 3.................................................................................................................................11
1) Conducting consultation process to manage ideas and information......................................11
2) Ensuring that cultural diversity have been taken into account while creating policies.........11
3) Conduction of team building activities..................................................................................12
4) Supporting members to initiate networking process.............................................................12
REFERENCES..............................................................................................................................13
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ASSIGNMENT 1
Q1: ACTIVITY A
Job description
Department Human resource
Title Human resource management
Responsibility 1. Giving advertisement about vacancies
2. Conducting interviews and tests in order to
judge the candidate
3. Recruiting and selecting skilled and talented
candidates by using various methods.
Educational Qualification 1. Master in Human Resource Management
2. Completed higher studies
How to Apply Interested candidate can apply through online
portals (Pacini and Maraschini, 2006).
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Importance of clear job description
This is important because through job description, one can make its employees aware of
roles, responsibilities and their duties related to specific job. It guides the person to whom he has
to report in relation to its position. It sets the qualification and salary range in relation to the job
(Verboncu and Zeininger, 2015).
ACTIVITY B
Consultation process
This is an important process at the workplace. It means that management must need to
consult individual employees, workers and stakeholders through formal and informal channels
about the issues related to them. Examples are like health and safety at work (Simpson and
Clifton, 2014).
Consultation methods that can be used for employees
Various consultation methods that can be used to consult employees about there
workplace, management can take help of various formal and informal methods/channels like
informal discussion and compulsory meetings with the department head or employees, meeting
the focus group or attending social gatherings of existing employees.
ACTIVITY C
Methods to inform employees about the outcomes of consultation process
To inform about results of the process, one can call a meeting of employees, setup a
conference where a leader or person who is responsible for process will convey outcome or
company can organise small office party to interact with their employees with organising a group
discussion to show the outcomes within company premises (Shipley and Utz, 2012)
Communicating methods to use
To communicate with their employees, management can use various communication
methods like:
 Noticeboards
 E-mails to employee
 Newsletters/ e-magazines
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 Annual reports
 Presentation
 Personal letters to employees
 Phone calls
 Press release, etc.
Resolving workplace issues
Issues are the part of workplace; it would be better if they are resolved on time.
Unresolved issues can create unfavourable environment. Different issues need to be solved in
different ways, depending upon the size of issue. If it is a problem in between two employees
then it should be resolved at lower level itself. But, if certain issues are there related to health and
safety of employees or its working condition with labour union, same are required to be solved
by the top level of management.
ACTIVITY D
Problem that can be solved through root cause analysis
Through root cause analysis, one can address any problem of workplace whether formal
or informal. Root cause analysis helps to know and focus over the roots of issues. It helps to
identify the problem, its root cause and addressing the same (Pacini and Maraschini, 2016). Root
cause analysis is an effective tool as with the use of same, all problems can be addressed within
an organisation effectually.
Q2: ACTIVITY A
Cultural Diversity
It refers to the diverse individuals from different groups, culture, traditions or societies.
Cultural diversity usually means people from different caste, religion, community, race, gender,
age and ethnicity and languages. The culture diversity helps to promote better working
environment at workplace.
Difference between internal and external accountability
Internal accountability External accountability
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It means to be accountable to oneself. Here,
person is accountable to his own values, rules
and promises.
In external accountability, individual is to
practice any religion theaccountable to outside
environment. It means that he has to follow
certain rules, norms or standards.
Policies and procedure to be unbiased towards culture diversity
The policies and procedures followed within organisation are:
 It is advised to respect every individual within an organisation.
 Any offensive comments against any personal beliefs will be punishable.
 Celebration of various festivals of all religions.
 Employees are free to practice any religion they want.
 Any employee who is found guilty for threatening other employees on the basis of
cast(Wang, Yu and Wei, 2012) or race, he will undergo a strict procedure and will be
terminated from workplace.
ACTIVITY B
Professional code of conduct
Professional code of conduct means that person is responsible to maintain and adhere
with the rules of individual profession. It means that the person involved is accountable and
responsible. This brings trust to an individual person about the profession it serves. Example:
Charted accountant has to follow the code of conduct laid by CA association (Shipley and Utz,
2012).
Professional behaviours Respect: Subordinates should respect their seniors, maintain a healthy formal relationship
and do avoidance of abusive languages. Integrity: Adapting the social values, ethics like; maintaining a healthy relationship with
customers, co-workers, stakeholders Honesty: It should provide the correct information to customers about profession. Conscientious: This quality applies person to be responsible for actions and perform
tasks well.
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 Limitation awareness: The doctor should tell about harsh effects of medicines and its
avoidance if required. Avoiding conflict of interest: Team building should be done keeping in mind the
common interest and motivation factor shared by employees. Responsibility for others: Seniors should take responsibility of their subordinates work.
 Cooperation: Senior and subordinates should cooperate with each other (Simpson and
Clifton, 2014).
ACTIVITY C
Styles of communication
Passive Assertive Aggressive
Characteristics Voice is often dull,
hesitant
They relate sincerely
to others
Harsh behaviour
Believes Low self-confidence. High self-confidence. there wounds are not
healed
Body language Tensed Confident Shaken
Consequences Unable to convey
there feelings
Effective
communication
Create tension and
unfavourable
environment
Three ways of knowing effective communication styles.
 Evaluate the style of other person
 Adopt the best style from co-workers
 Assert properly and respect others (Wang, Yu and Wei, 2012)
Q3: ACTIVITY A
Networking
It means using the networks of computer along with hardware, software and protocols
with wired and wireless technology. It applies theory of IT and computer science.
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Benefits of networking
 Helps in sharing knowledge
 It helps to build connection in between two different businesses and promote the same.
 It enables the person in increasing one’s confidence level.
Three methods to help staff to begin networking
 It includes networking as an important task in job description.
 Improves both vertical and horizontal communication i.e. from peer to peer and managers
to employees.
 Explains the benefits of networking and motivates them to use it.
ACTIVITY B
Objective and its presentation
Objectives refer to the specific aim that company wants to achieve with available
resources in a given time frame. They are more specific than goals.
Presentation of objective:
 What company wants to achieve?
 What are the available resources company have?
 In what time or period, company wants to achieve its objectives?
Targets
It refers to some goals or objectives which company or an organisation wants to achieve.
Target can be set standards which company wants to attain. Example: sales team has target to
distribute twenty pieces of boxes every day (Wang, Yu and Wei, 2012).
Develop and maintain internal relationships
For effective working of company, there is the need to maintain and develop a positive
internal relationship:
 Use effective ways of communication
 Respect other employee’s work and effort
 Avoid conflicts at workplace
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Developing and maintaining external relationships
The effective ways to maintain external relationship with customers are:
 Identifying the needs and demands of consumers
 Giving benefits or rewards in the form of discounts and gift cards to make the satisfied
and loyal towards company.
 Provide successful customer services
 Build a strong feedback mechanism
Q4: ACTIVITY A
Evidence to ascertain workplace difficulties
To ascertain issues or difficulties prevailing at the workplace, management team can
conduct surveys among employees to know about any issues or problems. They can prepare
questionnaire that is to be filled by all employees. This will provide prove of what changes are
required in to solve the issues. To know more personally in detail the seniors can conduct Mock
Interviews this will help them to know more about employees.
Description of Training Methods Team Building Activities: The management can get engaged in team activities like ice
breaker activity, sneak peek game, creating imaginary problems and picture arranging
games. Action Learning Sets: Individuals should learn through a group discussion. There should
be a set-up of question session to test their knowledge and learning power.
 Coaching and Mentoring: The employees can be provided with coaching by ongoing
training, feedback sessions, seminars, class rooms sessions, etc.
ACTIVITY B
Description of three different types of conflicts Task Conflict: The most common type of conflict that arises at workplace is the one
which is related to task it arises at distribution of resources, difference of opinions and
policies. Relationship Conflict: This conflicts arises out of difference in personality and in style.
matters of taste.
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 Value Conflict: It means to have differences in strongly held beliefs value, ethics and
norms.
Three general principles of managing conflict
 Think before reacting: Thoroughly know the problem and it root causes and then make
a solution.
 Listen actively: To resolve any conflict, a person should learn to listen actively about the
problems. One should avoid jumping over any conclusion.
 Use effective communication tools:
ACTIVITY C
Counselling involved in
Counselling process involves an interaction session in between the trained professionals
and the person or client. Trained professionals helps the person to know about there mental and
emotional difficulties they are suffering from. These are generally in the form of therapies.
Two areas in which counselling can help
 Counselling of employees can help to motivate them to work effectively and efficiently.
This helps to motivate even the demotivated employees.
 Sales man or sales person counselling can help them to boost its sale performance and
increase its productivity that will increase sale of company.
Three preventative measures
 Company can held sessions to make employees aware of harmful effects of drug abuse,
bullying.
 Counselling of individual employees should be done to know its problems and advise
them on how to reduce depression.
 Recreational games, stress management and leisure activities.
Confidentiality and the way it supports team members
It refers to certain set of rules or norms applicable to any unauthorised person limiting its
access or restriction on any certain type of information. It can be defined as an act of keeping
secrets or privacy. In team work, confidentiality is an important aspect as it helps to reduce the
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conflicts among team members. Also, it helps to reduce leakage of any important information
outside the workplace.
ACTIVITY D
An Action Plan
It refers to the plan that has details of actions needed to be taken for the attainment of any
goals/ objectives by company. Action plan can also include the steps, sequence or activities to
perform in order to attain goals.
Conducting SMART of a particular objective.
Goals
Objective Specific Measurable Attainable Relevant Time-based
To increase
sales of
Tesco by
20%. To
increase
profitability
in 6 months.
What: Sales
Why: To
increase
profitability
When: 6
months.
Where:
Tesco.
How much:
by 20%
How many:
6 months
Can you
realistically
achieve it:
Yes
Does it
relate to
what you
want to
achieve
now: Yes
By when:
January
2019
ASSIGNMENT 2: QUESTION 1
Difficulties at workplace
Writing: Conduct a training session to improve the writing of employees.
Interact with others: Group discussion and meetings can be conduct with employees.
Navigate the world of work: Inspect the environment of organisation to know about the
problems.
Get the work done: Motivate employees to perform task by resolving there issues.
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Tracking progress of employees
Progress report for the employee  Employee has generated 20% of profit.
 It has contributed 10% in sales of
company.
An employee’s review
 The communication skill was good.
 It has a behavioural problem and could
not collaborate with other team mates.
Performance feedback
 It follows the rules and regulations of
company properly.
 It adheres with all the policies of
company.
Drafting a recruitment
The company promotes harmony and favourable workplace relationship within
organisation. It promotes culture diversity in organisation. Company appoints people from
various groups, race and culture. It would provide opportunities to disabled and physically
challenged people. There will be no discrimination on the basis of gender, race, caste and
religion. Company would provide employment to people from different demographic locations
and cultural backgrounds. There will be equal opportunities for all employees to grow and
sustain in company’s environment.
QUESTION 2
1) Method of developing effective working relation trough networking
The methods that can be adopted are:
 Setting up networking goals which can help in ensuring that what is actually required to be
achieved by the employees.
 Venues and platforms must be known to people while opting for networking.
 Quality relationship methods can be considered so as to understand the overall target of the
company.
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 Managing overall time of networking and ensuring that it is not over stretched and under
stretched.
 Developing a habit of introducing oneself to others which is considered as initial efforts to
connect with others.
2) Four acts of Australian law related to discrimination
The four common laws of Australia that help in dealing with discrimination are:
 Age Discrimination Act 2004
 Racial Discrimination Act 1975
 Sex Discrimination Act 1984
 Disability Discrimination Act 1992
The above acts have been created to preserve rights and interest of individuals. For
instance, Sex Discrimination Act preserves rights of males and females and ensure that all
opportunities are received by them in similar manner. Same is the case of disability
discrimination acts where people are not allowed to discriminate individuals based on incapacity.
QUESTION 3
1) Conducting consultation process to manage ideas and information
It is important that while performing an activity, where consultation process of 3 to 4
people is required to be managed, it is necessary to manage ideas and information in a well
defined manner. In order to perform this function, one to one session with the manager can be
organized. Further, steps can be initiated where ideas can be recorded or jotted down which can
also help in resolving issues that may come up in the organization. Further, group discussion
session can also be arranged for better implementation of information.
2) Ensuring that cultural diversity have been taken into account while creating policies
It is important that there is cultural diversity present in the organization. Further, Human
Resource Department must ensure that policies are framed in such a manner that cultural
diversity can be handled in the organization. In order to perform this function, in a well-defined
manner, constant observation of working floor with continuous indulgence in one to one sessions
with the employees can help in dealing with the issue.
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3) Conduction of team building activities
Team building activities can be conducted by the organization so as to ensure that
employees can develop their trust within teams (Team building activities, 2016). It can be
inclusive of ice breaking sessions, indulging in group discussion and organizing team parties can
help in building and enhancing their relationships. Assessment of performance can also help in
analysing that what type of relationship is actually carried out by the team members with each
other.
4) Supporting members to initiate networking process
It is important to initiate effective networking process that can help in ensuring that they
are able to meet with new people and build effective relationships. Employees can be guided and
continuously trained for the same. They can also be given with mock training session in a
manner that they can effectively network with each other.
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REFERENCES
Books and Journals
Verboncu, I. and Zeininger, L., 2015. The manager and the managerial tools: Job description.
Revista de Management Comparat International. 16(5). p.603.
Pacini, F. and Maraschini, A., 2016. Job description language (JDL) attributes specification.
Shipley, R. and Utz, S., 2012. Making it count: A review of the value and techniques for public
consultation. Journal of Planning Literature. 27(1). pp.22-42.
Simpson, G. and Clifton, J., 2014. Consultation, Participation and Policy‐Making: Evaluating
Australia's Renewable Energy Target. Australian journal of public administration. 73(1).
pp.29-33.
Wang, X., Yu, C. and Wei, Y., 2012. Social media peer communication and impacts on purchase
intentions: A consumer socialization framework. Journal of interactive marketing. 26(4).
pp.198-208.
Online
Team building activities. 2016. [Online]. Available through < https://www.icebreakers.ws/team-
building >
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