Differentiating Leader and Manager Roles in Operation Management

This report provides a comprehensive overview of operational management, differentiating between the roles of leaders and managers within an organization. It explores various approaches to operational management, including Six Sigma, Lean manufacturing, and Total Quality Management (TQM), highlighting their importance and value. The report delves into the specific roles of leaders and managers in improving operational efficiency, emphasizing their distinct responsibilities and contributions. Furthermore, it examines the factors that can affect decision-making and overall operation management, such as political, economic, social, technological, environmental, and legal factors, analyzed through PESTEL and SWOT analyses. The conclusion summarizes the key takeaways, reinforcing the significance of leadership and management in achieving effective operational outcomes. The report concludes with a list of relevant references.

Differentiate The Role of
Leader and Function of
Manager

Table Of Content
 INTRODUCTION
 Approach of operation management
 IMPORTANCE OF OPERATION MANAGEMENT
 ROLE OF LEADER AND MANAGER IN IMPROVEMENT OF OPERATION
MANAGEMENT
 FACTORS THAT CAN AFFECT DECISION MAKING AND OPERATION
MANAGEMENT
 CONCLUSION

INTRODUCTION
This presentation is providing the brief of different approaches that can be used by the
organization to achieve the operation management in organization, Operation
management can be considered as process to administrating the organizational
operations with high level of efficiency and effectiveness.

Approaches of operation managemen
There are different approaches can be used by the organization for operation
management.
 Six Sigma
 Lean manufacturing
 Total quality management (TQM)

Six Sigma
Six sigma approach of operation management is the method of making corrections in
existing operational process to raise efficiency level. It mainly concentrates on reducing
variation and promote standardization in work. Sig sigma approach pays focus on
customer demand and find suitable solution that may help company in meeting that
demand. It works in systematic manner as manager of company first define the issue and
analyses extent to which issue is affecting performance of Primark. Once issue is
defined then statistical solution of that problem is find out so that reliable results can be
generated.

Lean manufacturing
This method is used as operation management approach that has close focus over waste
minimization. This approach ensures that company improves its manufacturing process
by minimizing wastage and also work on raising its productivity. Defects can take place
due to over production, poor utilization of talent, poor inventory management etc.
Continuous improvement is the technique that may aid in waste minimization and
improving production flow in Primark.

Total quality management (TQM)
TQM is considered approach that gives long term success to organization. This method
pays attention on customer satisfaction by improving manufacturing process and culture
of company. It states that customer focused is the main element that may help in
knowing needs of buyers and serving customer best so that their satisfaction level can be
raised. It ensures that employees are involvement in process and it should be process
centered so that best outcome can be generated.

Importance and Value of Operation
management
This is important for the Primark Stores Limited to effectively manage their operations
to meet the internal performance standards with in organization there are different
benefits of operation management that can help the organization in the effective way.
Some of the main benefits of operation management are-
Product Quality
Customer Satisfaction
Waste reduction

Cont..
Product Quality
Effective operation management allows the organization to manage the quality of their
products and services in the effective way. With better operation management
organization have enough opportunity to focus on quality of their products. This is how
operation management improve the quality of the products and services of Primark Stores
Limited.
Customer Satisfaction
Effective operation management provide capability to the organization to develop
products which is based on the needs and requirement of the customers. By this process
customers satisfaction can be achieved effectively.
Waste reduction
With better operation management organization will be able to monitor and direct their
functions and this process can help them to improve their production process to reduce
the waste that is produced in manufacturing and delivery process.

Role of leader and Manager to Achieve
Effective Operational Management
Role of leader
There are different approaches are used by the leader to effectively manage the
operations with in organization. Here are some processes are used by leader to achieve
effective operation management in organization.-
By managing the employees of organization effectively.
By making frequent communication with employees leader can effectively manage the
operations of organization.
Leader can encourage people to focus on organizational process to manage the
operations of organization effectively.

Cont...
Role of Manager
There are different methods can be used by manager to effectively manage operation of
organization. For example-
By making and following effective plan operation management can be achieved.
Using practical knowledge and experience manager can effectively manage the
operations of organization.
Quality based operations can be used to effectively improve the oparation management
with in the organziation.

Factors that Can Affect Decision
making and Operation Management of
Organization
There are different factors that can affect operation management of organization. These
factors can be categorised as macro and micro environmental factors. The external factor
can be analysed by PESTEL analysis and internal factors can be assessed by SWOT
analysis.