BTEC HNC Business Unit 4: Management & Operations Report on Starbucks

This report delves into the realm of management and operations, specifically focusing on the roles and characteristics of leaders and managers within the context of Starbucks. It begins by defining and comparing the distinct roles of leaders and managers, highlighting their differing approaches to achieving organizational objectives. The report differentiates between the innovative, vision-oriented approach of leaders and the process-oriented approach of managers. Furthermore, the analysis extends to contrasting the characteristics of leaders, such as risk-taking and the ability to influence, with those of managers, who tend to be risk-averse and exercise positional power. The report then analyzes and differentiates between the roles and functions of leaders and managers by effectively applying a range of theories and concepts, culminating in the conclusion that both managers and leaders have different roles and responsibilities that they perform in favor of the ultimate objectives of the entity. The report references several academic sources to support its claims, providing a comprehensive overview of the subject matter.

MANAGEMENT
AND
OPERATIONS

TABLE OF CONTENT
 INTRODUCTION
 DEFINE AND COMPARE THE DIFFERENT ROLES
AND CHARACTERISTICS OF A LEADER AND A
MANAGER
 CONCLUSION

INTRODUCTION
Operations Management is a phenomena and a practice which
deals with keeping the main focus on making processes most
effective and efficient and rendering the best performances by
way of outcomes to the entity. The operations management
approaches are value adding to the processes that takes place
on daily basis in the company by implementing number of
techniques and approaches. The present assignment is
developed on Management and Operations of the chosen
organisation that is Starbucks. It is an American multinational
coffeehouse chain which was founded in 1971 and
headquartered in Seattle, Washington. The company is a
leading brand in the respective industry working on the leading
positions in domestic and international markets both. The
presentation conducts discussion and examination on number
of aspects related to operations management where at first roles
and characteristics of leaders and managers are compared.

DEFINE AND COMPARE THE DIFFERENT ROLES AND
CHARACTERISTICS OF A LEADER AND A MANAGER
 LEADER
The leader is a person who guides and leads the group of
people, teams or people to achieve the objectives. The
leaders are one who creates the vision and inspire the others
team members to achieve as a team. The leaders bring the
innovation in way of doing things and increases the
creativity of team members
 MANAGER
The manager is a part of the organisation hierarchy. The
manager helps in planning, organising, directing, controlling
and coordinating the activities to achieve the organisational
objectives. A manger is a person who performs the
managerial roles and responsibilities so set.

DIFFERENCE BETWEEN THE ROLES OF
LEADER AND MANAGER
Leader Manager
The leader uses the innovation and creativity
in achieving the objectives. The hit and trial
method is being used by the leader. The
leader focus on enhancing the creativity
inputs from the team members as part of their
role.
The manager is limited in using any new
approach to achieve the objectives. As the
manager has to be accountable for the approach
so used. The hit and trail method is not used by
the manger. The manager works according to
the given work situation and adopt their
practices in respect to perform in the best
manner possible..
The leaders are futuristic in approach and are
vision oriented. The leaders have their own
vision also to be a leader in need of situation.
The manager is always process oriented focused
on achieving the organisation goals and
objectives. As manager is bind by authority role.

DIFFERENCE BETWEEN THE ROLES OF
LEADER AND MANAGER
Leader Manager
The leaders help in achieving the team
objectives. The leaders perform in the area to
achieve team objectives. Their role involves
the responsibility to develop strong objectives
for the team and maintain clarity.
The managers help in achieving the
organisation objectives. The manager’s role is
broad than that of leader. They perform the
role to work strategically and help in
developing organisational vision, mission and
objectives.

DIFFERENCE BETWEEN THE CHARACTERISTICS OF LEADER
AND MANGER
Leader Manager
The leader is risk taker. The approach used by
leader is to innovate the existing process and
achieve objectives.
The manager is risk avoider or minimiser. As
manager in bind with the accountability and
responsibility of actions.
The leader has followers to direct and guide. The manager has the subordinates who follow
manger instructions out of authority.
The leader provides new direction to the
followers and challenges the existing
hierarchy so set in organisation.
The manager guides the subordinates on the
pre-existing grounds and follows the defined
the lines of authority.
The leader can exert the personal power also
to achieve the objectives. The leader uses the
ability to influence others.
The manager has positional power. The right
to command rule is applied by the manager.

ANALYSE AND DIFFERENTIATE BETWEEN THE ROLE OF
A LEADER AND FUNCTION OF A MANAGER BY
EFFECTIVELY APPLYING A RANGE OF THEORIES AND
CONCEPTS
In above section it is clearly identified that managers and
leaders do have certain roles and functions which they
perform within Starbuck on their respective positions in
order to attain organisational goals and fulfilling the
requirements stated. In the same manner the managers and
leaders differentiate form one another as one work with
innovative ideas and approaches that is the team leaders on
the other hand management of Starbucks make sure to take
up the best strategies and plans to reach towards success.
Hence, they both hold critical job roles to perform with their
respective characteristics and lead the firm towards success.

CONCLUSION
From the presentation above it can be concluded that the
managers and leaders of organisations do have different
roles and responsibilities which they performed in favour of
ultimate objectives of the entity. In the presentation the
discussion is carried on the roles and characteristics of
managers and leaders highlighting the efficiency one have
two tones certain activities in too strong processes that will
benefit the company in the best manner possible.

REFERENCES
Wijaya, A. P., Widiadnyana, P. and Swamardika, I. B.
A., 2016. Audit of Information Technology using ITIL
V. 3 Domain Service Operation on Communications
and Information Technology Agency. International
Journal of Engineering and Emerging
Technology, 1(1).
Yang, S. and et. al., 2019. Real-time reservoir
operation using recurrent neural networks and
inflow forecast from a distributed hydrological
model. Journal of Hydrology, 579, p.124229.
Zhiyong, M., Hailemeskel, T. and Xiaojin, L., 2020.
National Network Operation Center for Ethiopian
Telecommunications Corporation. ZTE
Communications, 6(2), pp.48-50.

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