Roles, Characteristics, and Theories: Starbucks UK Management

This report provides a comparative analysis of the roles and characteristics of leaders and managers within Starbucks UK. It explores the key differences between leadership and management, highlighting how leaders motivate and inspire employees while managers focus on administrative control. The report examines the impact of leadership styles on change management, creativity, and risk-taking within the company. Furthermore, the report applies theoretical frameworks, including contingency management theory and situational leadership theory, to understand how Starbucks adapts its management approach based on internal and external situations. The conclusion emphasizes the crucial roles of both leaders and managers in driving business profitability and efficiency through effective administration, change management, and employee motivation.

MANAGEMENT &
OPERATIONS

INTRODUCTION
 Management and operations refers to the enterprise function which is responsible for
planning, managing, organizing and controlling the manufacturing of the goods and
services. This business function is important for improving the overall productivity
of an organization.
 Assignment is based on Starbucks UK. It is an American coffee house. The
company is established on March 31 in the year 1971. It is founded by Jerry
Baldwin, Zev Siegl and Gordon Bowker.
 The project report will compare the different roles and characteristics of a leader and
a manager. Furthermore, it will cover the different theories and models of approach
including contingency management theory and situational leadership.

LO1

COMPARE THE DIFFERENT ROLES AND CHARACTERISTICS OF A
MANAGER AND LEADER
 Leader – The leader role is to motivate the team members in order to improve the
productivity of the organization.
 Manager – The Manager refers to the person who is responsible for controlling the
administrative activities of a business.
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Continued…
Role of Leader
 The role of the leader is to improve overall productivity of Starbucks through
motivating and inspiring employees.
 Leader set a vision that motivates and guides the team member.
 Leader is responsible for managing the group of employees or individual to attain a
specific and certain goal in order to accomplish the overall objective of the business.

Continued…
Role of Manager
 The role of the managers is to take responsibility for managing the work.
 The Manager is responsible for planning the order of the work and for ensuring that
the work is completed tactfully or not in the Starbucks.

CONTINUED…
Characteristic of Leader
 The leader supports change management as they believe that change is for the
betterment of the organization.
 The leader is a person who is optimistic in their thinking and way of perceiving
things and changes.
 The leader is a person who influence its team member with positive behavior and
thinking.

Continued…
Characteristic of Manager
 The Manager is transactional. They follow the same structure and process of the past.
They don't bring anything new at the workplace as they rely on proven skills.
 The mangers are less risk oriented. They feel afraid of adapting new procedures and
techniques in the management.

Difference between Manager and
LeaderBasis Manager Leader
Meaning The manager is a person who is
only responsible for the
management and
administration of the work
going on in the business.
The leader is the person who is
responsible for leading the
team members in right
direction and motivate them to
perform at their optimum level.
Power of Authority The manager has the power
due to the position it held
within the company.
Whereas the leader is a person
who have power because of its
characteristics and the
behaviour and because of its
charismatic and influential
personality.

Continued…
Change in the Starbucks In case of change management, the
managers resist to accept the change
because they have to modify all their
way of working.
On the other hand the leader is just
opposite of the manager. The leader
is a person who promotes changes in
the company and if employees resist
the changes then the leader
encourages them to adopt the
changes.
Way of doing work The Manager create goals for the
benefit of the company and
employees have to follow them
blindly.
The leader set a vision for the
Starbucks which they have to follow.
Creativity The Manager has less tendency to
think innovative.
On the other hand leaders thinks
creatively and brings new idea in the
Starbucks.
Risk The manager's work is to minimize
and control the risk in the business
Whereas, the leaders are risk
oriented. They have capacity to take
risk for the benefit of the
organization by bringing innovation.

Continued…
Personality The Managers rely on the
past performance. They
copy everything and
believes on proven skills.
Leader shows uniqueness
by bringing something new
at the workplace.
Builds Managers builds the
process and system.
Leaders are creating
relationship with their team
members, stakeholder
which they want to
influence.
Style Manager's style is
transactional.
Leader style is
transformational.

Applying a range of theory the role of leader and
function of Manager
Contingency Management Theory
 This theory was developed by the Fred Edward Fielder. The managers of Starbucks
are following the concept of contingency which means there is no best way to
organize an e+++nterprise alternatively the action is based on external and internal
situations of the business.
 Leader take decisions on the basis of the current situations of the Starbucks. In this
manager of the Starbucks identifies which management style has to be followed by
analysing the situation. This leads organization towards profitability.