Report on the Roles and Characteristics of Leaders and Managers

This report delves into the crucial roles of leaders and managers within an organization. It begins by outlining the responsibilities of leaders, including team building, motivating employees, and fostering effective communication. It further explores the role of managers in formulating plans, monitoring performance, and providing training. The report then highlights the key characteristics of both leaders and managers, such as creativity and confidence. The report emphasizes the importance of both leadership and management in achieving organizational goals and objectives. The report also mentions some references related to the topic of leadership and management.

Table of content
• Introduction
• Role of leaders
• Role of managers
• Characteristics of leaders and managers
• References

Introduction
Management and operations are the key elements of an organisation. It is refers to
carrying out different business activities in effective and efficient manners for
enhancing the productivity and performance of the employees. Operations
management is the field of management which regulates the process of design to
production of business activities for producing products and services.

Role of leaders
A leader is the person who is very knowledgeable in their field and who knows how
to lead people in times of need. Leader is responsible for structuring and managing
the task for achieving the desired goals and objectives
Building team: In order to get positive result, it is important for people to work in a
team and gives their combined efforts. A leader is responsible for building a unique
team with right mix of skills to enhance the interest and working behavior of team
members to perform better.

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Motivator: For bringing improved and positive outcomes, it is important that every
employee of an organisation must work hard and give their best shot. So, leaders
should act as a motivator for encouraging employees by conducting various training
and learning programs for enhancing their skills and knowledge and brings
motivation and self-confidence among them.

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Communication: Communication and coordination between employees and teams
are necessary for achieving desired goals. The main role of leaders is to
communicate effectively with their team members and higher authorities regarding
strategies and polices setup by management related to performance of an
organisation.

Role of managers
Managers are responsible for formulating the effective plans and policies in order
to execute and evaluate future business activities after assigning the roles and
responsibilities to their workers on the basis of their skills and capabilities for
achieving desired goals and managers

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Formulating policies and plans: Before executing future business activities, it is
important for an organisation have a suitable plans and policies which direct their
workforce to perform in right direction.
Monitoring and controlling: Managers control and regulates all business
operations and activities in a effective manner with a motive of providing quality
products with the help of utilising available resources in an optimum manner

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Providing training: The managers of Starbucks should require to conduct
training programs in order to enhance their employees skills and capabilities.
Evaluation of employees performance should require to carried out through
comparing actual with expected performance.

Characteristics of leaders and managers
Providing training: The managers of Starbucks should require to conduct
training programs in order to enhance their employees skills and capabilities.
Evaluation of employees performance should require to carried out through
comparing actual with expected performance.

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Creative: Both the managers and leader should have necessary creative skills that
helps them in bringing more innovative and creative ideas and strategies which will
help the Starbucks to achieve success and growth in future time.
Confident: It is necessary for managers and leaders to become confident in
implementing strategies and policies for bringing future growth to the company.

References
 Pedrycz, W. and Chen, S. M., 2015. Granular computing and decision-
making. New York: Springer.
 Rastogi, M. K., 2010. Production and operation management. Laxmi
Publications, Ltd.
 White, P., 2016. Public transport: its planning, management and
operation. Taylor & Francis.

Thank you