This report critically evaluates how leaders and managers affect the performance of operations within an organization, focusing on Costa Coffee as an example. It explores the contingent approach of management and the situational approach of leadership in improving operational efficiency. The report also examines how the decisions of leaders and managers, particularly concerning Corporate Social Responsibility (CSR) policies, impact the organization's relationship with the local community and business environment, including aspects such as culture, values, ethics, and sustainability. It concludes that effective leadership and management, with a focus on CSR and stakeholder expectations, are essential for achieving sustainable results and maintaining a positive relationship with the community and business environment. Desklib provides a platform to access similar solved assignments and past papers.
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