Leadership and Management Report: Working with Leading People

This report provides an in-depth analysis of leadership and management principles within the context of an airline company, specifically British Airways. It begins with a job analysis and description for a cabin crew member, outlining required skills and qualifications. The report then explores the impact of legal, regulatory, and ethical considerations, such as the Data Protection Act and the Sex Discrimination Act, on the airline's operations. It evaluates various selection techniques, including CVs, references, simulations, interviews, and application forms, to determine the most effective methods for recruitment. Furthermore, the report delves into leadership skills and attributes, differentiating between leadership and management styles, and examines strategies for employee motivation. It also discusses the benefits of team working, conflict resolution, and the effectiveness of teams in achieving goals. Finally, it addresses the importance of culture, diversity, and the overall impact of leadership and management on the airline's performance.

Working with leading people
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Working with leading people
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Working with leading people
Contents
Task1.1...................................................................................................................................................3
Job analysis and job description.........................................................................................................3
Job description.......................................................................................................................................3
Person specification................................................................................................................................3
1.2 Impact of existing legal regulatory and ethical consideration...........................................................4
1.3 Selection techniques which are the best for recruitment for an airline company:.............................5
C.V.....................................................................................................................................................5
References..........................................................................................................................................5
Simulations.........................................................................................................................................5
Interviews...........................................................................................................................................6
Applications forms.............................................................................................................................6
1.4 The process to make the selection more effective:...........................................................................7
2.1 The skills and the attributes of leadership.........................................................................................7
2.2 The difference between Leadership and management......................................................................8
2.3 Leadership styles..............................................................................................................................9
2.4 Ways to motivate the employees....................................................................................................10
3.1 The benefits of team working in the cabin crew of the airline........................................................11
3.2 Dealing with conflicts as a leader...................................................................................................11
3.3 Effectiveness of team in achieving the goal....................................................................................12
Performance of the cabin crew.........................................................................................................12
4.1 culture and diversity...............................................................................................................12
4.2 impact of leadership................................................................................................................14
4.3 impact of the management......................................................................................................15
References.......................................................................................................................................16
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Task1.1
Job analysis and job description
Job analysis is a major part of any organization; they can turn the job into different parts. In a
job like this people should be experienced and skill full at the same time. Job analysis is
basically linked with the recruitment department, and the selection is based on training,
promotion, and development of the company. The job of the job analysis is to recruit the
person those how are best at their job, the candidate should be match the criteria. At this
process the job analysis will verify the ability of the candidate by his own, if there are 4
people the analysis will pick up the best form them. A job analysis will always find the right
and the better person for the company (An Analysis of Business Framework in identifying
Customer Driven Demand Discovery, 2015).
Job description
Job tittle Cabin crew member
Working hours 10 hours per day
Report to Senior executive
Place of job British Airways
Job experience Not required
Job description
This job profile is for airlines pantry car department, the age of the applicant should be under
27 years, the person should have good knowledge in food, soft spoken, always there to help
the customers, should be manageable for all kin of shifts, should know English, Hindi, and
Bengali language. Male and female candidates can apply.
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Person specification
The person we are looking for this job profile should have good communication skill in
English, Hindi, Bengali both three languages, in this profile the job is related to food so the
person should have a basic knowledge in food, and if he or she got any degree in food then
they are most acceptable for this profile (Carter, 2011). The person should be polite to the
customers each and every time, should not be rude to the customers, always will be available
for the different shifts. Always will be active for the company to take the company in better
position. Should give his or her 100% to the job and always there for to learn more. This job
vacancy is for British Airways people those how are interested should contact at our office
from 17 to 20 April 2017.
1.2 Impact of existing legal regulatory and ethical consideration
Some legal acts effect the business structure of British Airways such as Data protection act
and sex discrimination act. According to data protection act, the management of British
Airways should not disclose customer’s personal information. Thus, as per sex discrimination
act, the HR managers of British Airways should treat both male and female applicant equally
and provide same opportunity. When a company is successful it depends on its employees,
that how much hard working they are and what they are giving to their company. When a
company will do well that is for their employees a good performing employee do the work
fast than other persons. Each and every company should maintain their quality of recruiter at
their best, weather the company is new or old they, they are doing business for long time or
short time, they should maintain the quality of the employee on top those how recruit people
for other job profiles. They should set the goals of a company to take the company on that
bigger level, relationship should be maintain good to the other company. A company like
British airways is big so each and every company should set their level to improve day by
day. The common thing in this profile is to improve the knowledge of the employee and give
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them a proper goal, motivate the employees when the target is in low so that they can have
that hope to improve better. The job description should always written statement from a
jobholder. You also should recruit right people in the right place or post to get a successful
outfit. In the starting of a job the employees are known about their legal ethical consideration.
The recruitment should be in a legal process and it also should be structured for the
betterment of the selection it will be successful then. From this the candidates are gainer from
the interview session. The selection is an exercise in prediction. The recruiter also should
know the legal process. In that recruitment the successful means that performing well. A
candidate also should know a sales position. In this a decision is successful when the
applicant forecast that the decision is correct otherwise it will reject by them. There are some
problems stand up in the time of blunders are done in rebuffing candidates who would do well
excepting the one who are eventually doing poor and poor. So this some points are can
portentous which should be looked after by the managing directors of the airways.
1.3 Selection techniques which are the best for recruitment for an airline company:
C.V.
A CV is a very important part of a recruitment of a job like that. As an airline recruiter you
have to give a look to everyone’s CV. By the CV you can easily find out good qualifications,
and the experiences also. By the CV you know all the people individually. You are also
known about their background. And it helps you to find out the unnecessary people who are
not fit for the job and remove them. This is some points that CV does for the recruiters.
References
References is also a good part of a recruitment. The reference process is a very different
recruitment process. It is different from the other processes and it also a difficult process to
for reference people. The reference are mainly come from the higher authority. The reference
process is not a normal process, it is difficult and high process from other normal interview.
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Moreover this kind of also help the recruiter to confirm information on the candidates’
application casing proceeds.
Simulations
Simulation is the process by which the HR can particularly identify the appropriate candidate
for the job.It is actually a filter process which can help the HR to find appropriate candidates.
It is the process which is used by the HR manager during taking the interviews of the
candidates. It helps to find more eligible candidates who will can make the airline successful.
It is the method of betterment of the airline. Simulations process will always help to find good
candidates for the particular post (Franklin John, Senith and Jino Ramson, 2014). In the same
time it is a tough process to do for a recruiter. That are the important points of betterment of
the recruitment by simulation of from the candidates.
Interviews
An interview session is the most important part for a recruitment for a post. By interviewing a
candidate the management directors can find the best match for the post they want, in one
word they can figure out the candidate they need. On the other hand the management directors
can also know the candidates background and their previous performance experience. It also
reveal the more additional experience if the candidate have or not. It is a face to face
conversation with the candidate and it also help to know if the candidate have some problem.
It also a test of smartness of the candidates. This is some points of the process of interviews
are taken.
Applications forms
Candidate name: B. BROWN
Place of interview: British Airways
Location of interview: London
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Time of interview: 9.30 AM
Reporting time: 9.00 AM
Post: Pantry car staff
Duty hours: 10.30 am – 8.00 pm
Salary: 1000$-5000$
Salary date: Every month within 10th
Experience: Atleast 2 years of service experience
Qualification: Graduate
Extra activities: NOTHING
1.4 The process to make the selection more effective:
In oredr to make effectiev the selection process, the HR manager of British Airways needs to
focus on selection documents such as job description, job advertisement and person
speciation. In addition, the HR manger needs to ask questions to applicants in the interview
process such as follow:
What is your last job?
Why do you want to quit your present job?
Have any idea about cabin crew job?
For more effective selection the recruiter have to do extra ordinary things. The recruiter can
manage a GD (group discussion) round to find some smart candidates for the post they need.
The recruiter also can give them a valid points for the group discussion. The recruiter can
discuss the future profit of the airline and can know from the candidates to get their opinion
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and choose some of them. They can organize a computer based exam to make perfect
recruitment for the post. If the recruiter stand themselves and taking the exams then they can
get perfect results and the perfect guy for the post. They also take care of the candidates who
will give interview that they won’t get nervous in the interview and also won’t get panic and
will stay comfortable in that time. You most importantly you have to keep patience on the
candidates that they won’t get panic. If your behavior is very rude for the candidates then it
will not good for the candidates. For the misbehavior of recruiters, the candidates won’t be
comfortable in front of the recruiters and they also get panic and embarrassed. Then the
selection also get harder for the recruiter. That’s why you have to give them a comfortable
zone and shouldn’t get angry. This is kind of things by whom you can put a positive effect on
the selection and make the selection an effective one.
2.1 The skills and the attributes of leadership
A leader of an organization is the one who can redefine the organizational tasks and works by
his or her own way. It can be said that a leader of an organization is the one who takes care
and motivate the employees of the oragnization. The skills and the attributes of the leaders
can be defined concerning many ways. The description is given below,
Honesty
The main and the initial attribute of a leader is honesty. A leader is the one who leads the
employees in an organization. Proper motivation is given to the employees and the leaders can
be efefective in any kind of organizational situation. It is the honesty and dedication of the
ledaers that can make diffreneces in the rrsults of the outcomes of the organization.
Communication
The proper communication is actually the secret way to get success in the organizational
environment. It can be said that a proper communication system is very much needed and it
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can make the relationship among the employees perfect. The leader of the organization is the
one who can establish a proper communication among the employees and the management
department of the company.
Confidence
This is the most crucial attribute of the leaders which helps the ledaers to get rid of conflicts
inside the organization. It makes the flow of work to be continue in terms of the
oragnizational success. The targets those are set to be achieved can be fulfilled by the
confidence of the leaders of the oragnization.
These are the basic attributes and skills that a leader may have in order to maintain the
environment of the organization perfect to work on. Actuallly the empolyees are the ones who
get all the benfits from the skills and the attributes from the leaders.
2.2 The difference between Leadership and management
There are many aspects by which the difference between the leadership and management can
be defined effectively. Theyare as follows,
 In an organization it can be said that a manager has employees whereas the leaders
have followers. This is so because a manager is the one who takes jobs and distributes
among the employees in order to maintain the worrk flow. The leaders in this case
grab the hands of the employees and lead them to complete the desired task.
 The basic difference of the managers and the leaders is that the managers have ideas
and the leaders can implement them. It can be siad that the leaders have the power to
change the whole scenario of the oragnization by making some appropriate decision in
the field of the business.
 After finishing an organizational task it can be said that the managers take a;ll the
credits about the completion of the work but the leaders are the ones who take the
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responsibilities to complete the task. It is the duty of the leaders depending on which
the they take the responsibilities in order to complete the tasks of the company
(Gamerschlag and Moeller, 2011).
 In this scenario it can be said that the leaders create the teams and the managers of the
organization direct groups. It clearly says that the contribution of the leaders is for
motivating the employees but the contribution ofthe managers is for the sake of
oirganization. Managers take the steps in order to expand the business area of the
company.
2.3 Leadership styles
The different leadership styles can be used in order to diffreent situations of the oragnization.
It can be siad that the different leadership approaches actually help the organization to get rid
of many difficult situation inside the nevironment of the oragnization.
Crisis: In this kind of situation the organization faces difficult situation specially the
employees of the oragnization find themselves in difficult situtaions to continue their works
inside the organization. Autocratic leadership approach is perfect for these kinds of situation
where the leader acts like a boss and handle the situation all by him/herself. It must be said
that the leader must hold his/her nerve in this kind of crisis situation.
Change: If there are any changes those are taking place in the organization, the employees
and the management department may face big problems while running the organization. In
this kind of situation strategic leadership is needed to get rid of the situation. Strategic
ledaership style actually helps a particular leader to be effective in the changing situations.
The strategies those are taken to control the effective changes in the oragnization, play key
roles in the oragnizational enviroment.
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Implementtaion of a new strategy: In this scenario new strategy is taken in oprder to
increase the sale or profit for the company. In this kind of situation the responsibilities must
be divided among many in the organization in order to make the implementation more
effective in the oragnizational environment. The transformational leadership style is very
effective in this situation. This leadership style helps a particular leader to divide the works of
the leader with the eligible employees of the organization in order to make the oragnizational
activities easier.
2.4 Ways to motivate the employees
Long term motivation is the best way to motivate the empoloyees who are facing problems
and are not able to sell the product of the company. This method includes some points by
which the motivation can be done. The points are as follows,
 Creating a clear vision
 Establishment of proper communication
 Employee development process
 Involving every single employees in diffreent sitaution.
These are the best methods to motivate the employees in order to increase the level of sale in
the organizational environment (Jankowska, 2012). The results of the outcomes will be best if
the guidelines are followed accordingly.
3.1 The benefits of team working in the cabin crew of the airline
The crew team in airline has a great and important job to do. Teamwork always gets success
in every work. Like that in the airline the crew teams together do a great job. They all have
different works in the crew but they linked up with each other. The crew members should help
each other in their problems by effective communication skills. The crew together can solve
any problems of the pilots in the cockpit by asking relevant questions inspired by
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interpersonal skills. By this you can improve your customer service skills. The whole crew
has to satisfy the passengers and should look after every problem they have in the plane. You
should have good communication with the pilot and the passengers also. You should always
be stand there in everyone’s problems and solve it quickly. With the help of effective
communication skills, the crew team can resolve any kind of problems faced by the
passengers. Moreover, the crew team of British Airways has major responsibility to provide
good quality service to the customers by effective communication. Thus, any kind of difficult
task can be easily conducted by good co-ordination among team members of British Airway’s
crew.
3.2 Dealing with conflicts as a leader
A leader in a particular team actually leads the team in order to achieve the organizational
success. The success of the team mainly depends on the performance of the employees and
the capability of the leader. A perfect leader can be very effective in any sort of situation
where the employees get the benefit. Here working in the cabin of an aero plane is all about
satisfying the customers with proper servitude. Sometimes there arises some conflict situation
where some of the passengers do not want to accept the reality and want more servitude
beyond the limitation. As an effective leader, the manager of British Airways should resolve
internal conflict between customers and crew member. For an example, the manager noticed
that one particular customer is wrongly addressed by one crew member and lost a valuable
asset. After that, the customer or passenger started shouting on that particular crew member
and ask for compensation. In that kind of situation, the manager of British Airways needs to
convince the passenger and ask the passenger to forgive. In this manner, the manager of
British Airways can resolve any kind of conflicts by using interpersonal skills.
A true leader can handle the situation with ease by assuring the passenger with proper
servitude. The leader does the work so effectively that it satisfies the passenger while staying
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