Organizational Behavior Report: Jack Ma's Leadership and Alibaba

This report provides an in-depth analysis of Jack Ma's leadership within the context of organizational behavior, focusing on his role at Alibaba. It explores his transformational leadership style, emphasizing his strengths such as foresight, employee engagement, and strong vision, while also acknowled...Read More

Introduction to the case scenario of organizational behavior assignment
Organizational behaviour can be considered as the study of human behaviour mainly in
different types of organizational structures. Organizational behaviour mainly investigates
the impact of the individuals, structures, and groups in the organizational context. To
develop the organization's effectiveness, the impacts of the individuals and groups can be
very effective. The main aim of this report is to analyze the effective details of the
leadership process of Jack Ma who was the leader of the multinational business process
called Alibaba. Apart from that, through this report on organizational behavior assignment,
the visions for the organizations, the strengths and the weakness of the leaders, the lessons
from the leadership process, and the sources of the talented employees in the market have
been discussed. At the end of the report, a conclusion has also been included.
Overview of the organizational leader
Jack Ma can be considered as one of the world's top business personalities, who not only
developed the business process and activities but also are a philanthropist and motivational
speaker, who through his lectures, inspires millions of people to achieve their goals and
dreams. By profession, Jack Ma was an English teacher at the beginning of his professional
career. However, later he developed Alibaba Group, which can be considered as one of the
world's largest e-commerce business processes. During his tenure as a business tycoon, he
has successfully achieved several milestones such as he was number 1 in China rich list in
2019, in 2020 he listed 17th as the world's richest person (Forbes. 2020), in 2017 Fortune
ranked him second in world's top 50 greatest leaders and many more. Apart from the
business process he also invested in the entertainment sector. He has also developed the
Jack Ma Foundation, which is mainly focused on the development of public health,
education, and the environment.
Strengths and weakness of the leader
Jack Ma as business personnel has effectively shown the world the importance of attitude,
foresight, and the importance of developing goals, employee orientation, and employee
engagement. Effectively giving values to these attributes in the business process are all the
strengths of Jack Ma. In the employee development process, it can be stated in this
organizational behavior assignment that Jack Ma has given effective importance in having
foresight. Jack Ma believes that the employer must have more effective foresight than the
employees because a leader's main duty is to develop a plan and instruct the followers and
employees to perform the work according to the plan. To anticipate the future business
development and to create a superior position in the market, foresight is necessary, which
makes a leader more efficient in managing situations as well as an organization (Gattringer
and Wiener, 2020, p.1). This strength has allowed Jack Ma to gain establishment within the
market and to become an established leader. This person is always optimistic about hiring
a higher qualified and talented person than him because he believes that this will help the
leader to understand effective and new business things, which can help a leader to develop
the business process perfectly. He mainly believes that the employees must have superior
skills than the owner or the leader and this will help the organization as well as the
manager to learn and develop new business development techniques.
Strength of Jack Ma is that he has a very strong and developed leadership technique and
the main point of this technique is he just does not believe in giving up at any situation.
Jack Ma mainly believes that the way of success is full of hardship and obstacles, and
according to him, the main failure of a person is giving up. He has always stated that
observing and learning from the mistakes can give effective help to an individual to achieve
success. Apart from that, Jack Ma has always given an effective focus on technological
development, as he believes that to develop and progress effective technology
implementation in the business process is necessary. It has been proved that technology
adoption can be considered as a very important task in the business process. Technological
implementation can adversely challenge any business interpretation (Haseebet al. 2019).
The famous digital payment system ‘Alipay’ is the result of technological implementation in
the business process. These are the strengths of Jack Ma which can be seen in the business
process of Alibaba.
There are not that many weaknesses that can be considered as a business threat. However,
it has been found that Jack Ma's organization is very much dependent on the Chinese

economy. Furthermore, the leader has faced many failures in the past, owing to
inappropriate decision-making and in some cases, owing to the tall organizational structure
being followed within his organization, which acted as significant weaknesses of the leader.
However, Jack Ma was efficient enough to identify and rectify the weak traits, which has
transformed him into a strong, global leader.
An organizational vision of the leader
The leadership attributes of Jack Ma are very dynamic. He mainly uses transformational
leadership attributes in his business process. One of the very important attributes of the
leadership process is that he has an effective understanding of change management.
According to him, changes can be very effective and this can develop an organizational
structure, organizational behaviour, employee management, employee motivation and
customer satisfaction, and many more. Effective transformational leadership can influence
the comprehensive performance in the business (Nguyen et al. 2017). Through using the
transformational leadership process Jack Ma has given a huge focus on the customer's
perspective and customer's needs. In this way, he understood that to satisfy the customer's
needs and demand effective implementation of technology is very much necessary.
One of the most important attributes of Jack Ma identified in the organizational behavior
assignmentis that he is full of positivity. He effectively knows that remaining positive can
help a person to handle any sort of circumstances in the business process. It has been
found that he has faced several rejections in his earlier job applications. Despite facing
these job rejections he always remained very much optimistic and continued his effort.
These characteristics can be seen in his business process as well where he gives effective
motivation to the employees very frequently and this helped the employees to achieve
motivation and encouragement. Effective employee motivation can satisfy the employee
mentality and can influence the employee's actions (Hitkaet al. 2018). Therefore, it can be
stated that these positive skills have helped him and his organization to stand out from the
crowd, and gradually the business has expanded across the border. The lives of the
employees and the goals and the visions of the organizational process can be developed
through an effective leadership process. Jack Ma's leadership process has all these
attributes which have made him one of the great leaders in the contemporary
organizational process. His vision has always remained very much clear. Having a clear
vision can make a person develop the path of success and this can help the leader to
achieve success very effectively. This tenacious capability can inspire the surrounding
people very effectively.
Effective hard work and success can be seen in this way
What are the lessons learned from his leadership process described in the
organizational behavior assignment?
Jack Ma's leadership process has given a huge impact on international business activities.
There are several important as well as critical attributes which can be seen in the
leadership process of Jack Ma. Each attribute has become very important for every
business process because all the attributes can help the business process to achieve
tremendous success in the market, apart from achieving success, effective implementation
of this business process can give huge competitive advantages in the market. It has been
found that Jack Ma mainly has given the focus on 7 important business attributes and those
are,
A leader must have to be an authentic leader because an authentic leader can have a
strong sense of employee loyalty and a way to develop a strong foundation. Apart from
that, it has also been understood from the leadership process of Jack Ma that a leader
should look at the business process through a customer's eyes. This will help the leader to
identify the drawbacks of the organizational process and can take the necessary action. It
has also been understood from the leadership process of Jack Ma that a leader should
always be ready with an organizational vision and mission because this will help the
organization to form a structured organizational goal. To achieve the corporate objective
effective strategic plan is highly necessary, an organizational mission can be considered as
a strategic plan (Jones, and Morrison-Saunders, 2017). One of the most important
leadership attributes of Jack Ma is that he has always tried to gather all the employees

under a single goal because this will give effective support to the employees to perform
teamwork. Effective teamwork is highly necessary to develop organizational behaviour and
through this way employee engagement, employee orientation, and employee influence can
be witnessed. Effective development of organizational behaviour can help the organization
to develop an internal environment and to remain highly competitive (Odor, 2018). One of
the most important characteristics of Jack Ma is that he has always influenced his team
members not to give up because at the beginning of his career he did not give up in the
tough situation despite getting lots of rejections from several organizations. He defined
giving up as the main failure.
Sources for the leaders to find employees
There are several sources for the leaders to find the employees for the organization. In the
contemporary situation, the finding process of the employees has become much easier due
to the development of the technological process. Due to technological development, the
digital recruitment process has been developed. Effective online recruitment can enhance
corporate social responsibility (Puncheva-Michelottiet al. 2018). This digital recruitment
process can be called as one of the most important sources for the leaders to find the
employees. Through developing online job search engines, online job boards, social media
pages, application processes in the organizational websites the leaders can now reach
millions of job aspirants within a very short time.
Therefore, it can be stated in this organizational behavior assignmentthat the digital
recruitment process can be called as an important source of finding employees. Apart from
the digital job recruitment process, it can be stated that the leaders of organizations can
find employees through several offline processes. Through conducting the job fair
campaign the organizational leaders can find huge numbers of people and in this way, the
leaders can find their suitable employees for the organization. Apart from that, through
organizing campus interviews the organizational leaders like Jack Ma can get to
collaborate with huge numbers of new thinkers, and from this way, the leaders can find
talented personalities for their organization. Effective campus recruitment can support
youth development (Geiger et al. 2016). Through providing traditional print advertisements
the leaders can conduct interviews in the organization and through those advertisements,
the leaders can find several employees as well. Existing employee referrals can be
considered as one of the most important as well as widely used sources of employees in the
contemporary situation. Through employee referrals, the existing employees can help the
organization Alibaba in this case, to find the new employees for the organization. Through
using these sources, the leaders can reach out to the huge numbers of potential employees.
Conclusion
From the above discussion on organizational behavior assignment, it can be stated that to
develop the organizational behaviour a leader must have to be very much responsible for
employee development as well as business process management. Through evaluating the
leadership technique of Jack Ma it has been found that a leader must have to be
transparent and he or she must encourage the employees to give their best because
through this way the employee satisfaction increases and this indirectly gives the
organization a competitive boost. Apart from that, it has also been understood that to
develop the organizational business process the leader should focus on developing
organizational mission, vision, and goals. This can help the organization as well as the
employees to understand the specific requirements of the business process and they can
perform work according to that.