Leadership and Management Report: Performance and Role Modeling

This report delves into leadership and management principles within the context of an Australian Hardware store manager's role. It begins by outlining organizational policies, procedures, and plans, including the position description and business goals set by the chief operating officer. The report then focuses on establishing personal and team goals, explaining their value and detailing a step-by-step process for team goal setting. Key Performance Indicators (KPIs) are developed to measure goal-related performance, along with strategies for maintaining performance under varying conditions. The report also addresses how personal strengths and weaknesses are considered in the work plan. A range of activities to advance work goals are considered, with a prioritized work plan presented for maintaining superior product and service quality standards and increasing sales revenue. Finally, the report discusses ways to serve as a positive role model, emphasizing the importance of work planning, communication, and respect. References are provided to support the analysis.

Running head: LEADERSHIP AND MANAGEMENT
LEADERSHIP AND MANAGEMENT

LEADERSHIP AND MANAGEMENT 2
Table of Contents
1. Organisation’s policies, procedures and plans.............................................................................3
2. Establish four to five goals (including both personal and team goals) how and why you
established the goals........................................................................................................................4
3. Develop KPIs to measure performance associated to work goals...............................................5
4. Consider a range of activities to advance work goals..................................................................6
5. Prioritised work plan and goals...................................................................................................7
6. Ways to serve positive role model.............................................................................................10
References......................................................................................................................................12

LEADERSHIP AND MANAGEMENT 3
1. Organisation’s policies, procedures and plans
Position description
I am employed as a store manager in Australian Hardware. A chief operating officer has
allocated the responsibilities to store manager in Australian hardware. My responsibility as a
store manager is to transform input into retail judgment. I am also accountable to execute the
marketing approach for the existing time period and increasing the store sales with profitability
as well as, managing labour costs. I am also accountable to ensure that associates offer unique
customer services when attaining the goals of sales. I am involved in different activities such as,
driving sales, product understanding, developing sales skills as well as, making sure the customer
satisfaction. I am also involved in the operational activities of Australian hardware.
Business goals
A chief operating officer has developed different goals such as increasing customer retention,
boosting sales revenues as well as gross profits together with, increasing the market share.
Another goal is to keep superior products as well as, keeping service quality standards (Renz,
2016).
Organization’s policies, procedures, and plans
Board of directors and senior management develop national marketing campaigns, marketing
mix, preferred suppliers, policy, and warehouse operation. In addition to this, strategic direction
is provided by me as a store manager to the individual warehouse at the national level as well as,
is reinterpreted through to match the domestic situation at store level. Moreover, KPIs of all
employees as well as, their targets related to performance management demonstrates the store as
well as, national strategic directions. Along with this, particular target are negotiated with the
workforces. Within Australian hardware, all suppliers are subjected to regular audit through

LEADERSHIP AND MANAGEMENT 4
quality assurance employees and makes sure that they consider predetermined standards (Bush,
Bell, & Middlewood, 2019). These standards are described as given below:
 financial viability
 Control and continual enhancement in the context of procedures to restrain expenses
 A well-documented as well as, observable quality system
 Respect in the context of atmosphere
 Accountable controls of remuneration in the context of own workforces as well as, any
subcontractor (McCaffery, 2018).
2. Establish four to five goals (including both personal and team goals) how and why you
established the goals
Personal goals
 Managing the time
 Developing coordination with a team member
Team Goals
 Increase revenue with gross profit
 Sustain or increase market share
 Control direct as well as, indirect operational expenses
 Keep superior goods with standards of service quality
 Develop goodwill of Australian Hardware as a socially with the environmentally
accountable company (Thorpe, 2016).
Explain value of personal and team goal-setting in an organization
The high significance of setting the goal is that it is supportive for me to stay focused on
attaining what I seek. Goal-setting supports me to avoid procrastination. The tendency related to

LEADERSHIP AND MANAGEMENT 5
procrastination is one of the biggest shortcomings of human nature. It highly creates an
opportunity for the advancement of an individual. But, when I set the goal for myself, then I will
always work on this as well as, perform as required to attain it. I would waste less time on
unproductive actions as well as, takes a more direct route to attainment of objectives (Gopee, &
Galloway, 2017).
The process would be used in team goal-setting within an organization:
Step 1: Define what it is I Want.
Step 2: Find equivalence.
Step 3: An Ecology test.
Step 4: Creates the Blueprint.
Step 5: Development of Action plan.
Acting Small, Think Big.
Create goals fun, as well as, challenging (Willis, Clarke, & O'Connor, 2017).
3. Develop KPIs to measure performance associated to work goals
How KPIs will be used to measure goal-related performance
KPIs would be related to the vision of a company. It would be balanced (integration of financial
as well as, non-financial information). It would be also mixed of procedure data as well as, result
data are taken eventually. I would use KPIs as per the operational activities. I would also use
KPIs that are dynamic, feasible together with, and time-specified (Amanchukwu, Stanley, &
Ololube, 2015).
How you will maintain performance under varying conditions and contingencies. Give
specific examples

LEADERSHIP AND MANAGEMENT 6
The given below process would be used by me to maintain the performance under different
conditions as well as, contingencies:
I would consider adaptability with responding to transformation. I will evaluate personal
understanding as well as, skills against competency standards for assessing development needs,
plans as well as, priorities. I will look towards the feedback from workforces, colleagues and
clients, as well as, use this feedback for addressing and creating the ways for enhancing
competencies (Hallinger, & Wang, 2015). I will evaluate, identify, select and using development
opportunities that are feasible to individual learning style to create competence. I will undertake
the involvement in networks for improving individual understanding, skills as well as, work
associations (Cherry, & Jacob, 2016). I would also address and create new skills for attaining as
well as, keeping the cut-throat edge.
How given your own personal strength and weaknesses, you will capitalize or minimize the
effect of those personal traits in work plan
I would use my own personal strength as well as weaknesses to capitalize and minimize the
effect regarding those individual traits in the work plan. I would also use environmental
information to assess the company’s position. Along with this, my SWOT assessment helps to
accomplish the objectives as well as, decline the limitation to attain expected outcomes. Through
understanding the weaknesses in the business, I can eliminate and manage threats, which would
catch my unawares. Looking towards myself and competitors using SWOT structure, I can
initiate the craft strategy, which supports me to differentiate myself from rivalry so that, I can
compete effectively in the market (Armstrong, 2016).
4. Consider a range of activities to advance work goals

LEADERSHIP AND MANAGEMENT 7
There are ranges of activities that I would consider to advance work goals. From these activities,
I would prioritize the activities that are discussed in the work plan table. The following are two
work goals to create work plans for:
 Maintain superior product and service quality standards
 Increase sales revenue and gross profit and maintain or increase market share
The given below process would be undertaken to prioritize the activities:
 Makes sure I take a look towards bigger picture checklist
 Develop my priorities
 Plan my weeks as well as, lists of daily task
 Manage my emails
 Reduce distractions with Interruptions
 Keep my workspace clean as well as, organized (Bolden, 2016).
The competing demand is to complete each activity on time, set work goals and manage work
activities and I plan to manage these by using effective time management strategies and prioritize
work goals as well as, attain the work goals by selecting dynamic and realistic goals.
5. Prioritised work plan and goals
Work Plan 1
Maintain superior product and service quality standards
Work activity Description Goals KPIs Timeframe Person
Responsible
Conduct
immediate checks
related to the
Identification
of shopper.
Team leader
Keep
superior
product
Supplier
audit rating
weekly Mystery
consumers
(managed

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quality of service observations. quality through
action
marketing
external
advisor)
Team leaders
with the line
managers
Investigate local
conditions
Auditing of
suppliers
Keep
standards of
superior
service
Score on
consumer
satisfaction
survey
related to
parameters
of the
product with
the service
excellence
(Kok, &
McDonald,
2017).
Biweekly Store
General
Manager
Staff sales
training
Conduct
customer
Retain Score related
to mystery
Quarterly Marketing
General

LEADERSHIP AND MANAGEMENT 9
questionnaire consumers shopper
checklist
Manager
Work Plan 2
Increase sales revenue and gross profit and maintain or increase market share
Work activity Description Goals KPIs Timeframe Person
Responsible
Facilitate the
direction to
local
marketing
practices as
well as,
coordinate
with the
business plan
Conduct
questionnaire
To increase
the sales as
well as,
revenue
growth in line
with the
financial
goals
numbers of
customers per
day
Ad hoc Store General
Manager
Research
local
conditions
Negotiate as
per the sales
volume
Employees
are trained to
effectively
perform all
consumer
service
associated
with the tasks
Employees
absenteeism
ratio to total
employees
Weekly with
quarterly as
well as, ad
hoc
Store General
Manager

LEADERSHIP AND MANAGEMENT 10
(Oshagbemi,
2017).
Staff sales
training
Induction and
training to
employees to
increase
understanding
about the
campaigns
with the value
propositions
to segments.
Employees
are happy as
well as,
motivated
towards their
work (Kok, &
McDonald,
2017).
Employee’s
turnover ratio.
Weekly with
quarterly as
well as, ad
hoc
Marketing
General
Manager
6. Ways to serve positive role model
I would work as a positive role model through work planning and organization. For example, I
would show my leadership and confidence. Furthermore, as positive role model, I would be
always positive, confident as well as, calm in myself. I will not afraid to be unique. Furthermore,
I would always feel provide with my every position. I will also interact as well as communicate
to each individual (Hallinger, & Wang, 2015). My good communication indicates my talking and
listening skills. I would also demonstrate the respect as well as concern for others. Each
individual notices when I have taken people for granted, not demonstrating the gratitude, and
stepping on others to move forward. I would demonstrate my well-rounded as well as,
knowledgeable skills. A great role model is not just a teacher. While team member demonstrates
that their role model could be many things then, they would learn to stretch themselves to be

LEADERSHIP AND MANAGEMENT 11
successful (Cherry, & Jacob, 2016). I would set the goal for maintaining the work-life balance as
it would lead to manage the stress and maintain the health.

LEADERSHIP AND MANAGEMENT 12
References
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6-14.
Armstrong, M. (2016). Armstrong's Handbook of management and leadership for HR:
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Page Publishers.
Bolden, R. (2016). Leadership, management, and organizational development. In Gower
handbook of leadership and management development (pp. 143-158). UK: Routledge.
Bush, T., Bell, L., & Middlewood, D. (Eds.). (2019). Principles of Educational Leadership &
Management. USA: SAGE Publications Limited.
Cherry, B., & Jacob, S. R. (2016). Contemporary nursing: Issues, trends, & management. UK:
Elsevier Health Sciences.
Gopee, N., & Galloway, J. (2017). Leadership and management in healthcare. Sage.
Hallinger, P., & Wang, W. C. (2015). Assessing instructional leadership with the principal
instructional management rating scale. USA: Springer.
Kok, S. K., & McDonald, C. (2017). Underpinning excellence in higher education–an
investigation into the leadership, governance and management behaviors of high-
performing academic departments. Studies in Higher Education, 42(2), 210-231.
McCaffery, P. (2018). The higher education manager's handbook: effective leadership and
management in universities and colleges. UK: Routledge.
Oshagbemi, T. (2017). Leadership and Management in universities: Britain and Nigeria (Vol.
14). USA: Walter de Gruyter GmbH & Co KG.