Hilton Hotel: Management Styles and Leadership Analysis

This report provides a comprehensive analysis of management styles, leadership characteristics, and organizational culture within the context of the Hilton Hotel. It begins by comparing autocratic, democratic, and laissez-faire management styles, outlining their advantages and disadvantages. The report then delves into key leadership characteristics, including communication skills, creativity, and interpersonal skills. It further evaluates the communication processes within the hotel, examining verbal, written, and non-verbal communication methods, as well as potential barriers to effective communication. The report also explores the organizational culture and change management strategies employed by Hilton. The report includes a personal SWOT analysis of the author's management skills, sets objectives for self-development, and discusses strategies for leading and motivating a team, justifying managerial decisions. The report concludes with recommendations for improvement, offering valuable insights into effective management practices within the hospitality industry.

Management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
1.1 Comparison of different management styles....................................................................1
1.2 Leadership characteristics................................................................................................2
1.3 Process of communication in Hilton Hotel......................................................................2
1.4 Organisational culture and change in Hilton Hotel..........................................................3
TASK 2............................................................................................................................................4
2.2 personal SWOT ...............................................................................................................5
2.3 Set Objectives and target to develop own potential .......................................................5
TASK 3............................................................................................................................................6
3.1 Leading and motivating a team to achieve an agreed goal or objective...........................6
3.2 Justification of managerial decision made to support achievement of agreed goal or
objective and recommendations.............................................................................................6
TASK 4............................................................................................................................................6
COVERED in PPT.................................................................................................................6
CONCLUSION...............................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Management is analysed as important process that involves planning, organisation and
coordination of important business roles and responsibilities for accomplishment of
organisation's vision, mission and objectives. All the professional and organization al activities
within the management of individuals getting together for delivering the desired goals and
objectives to effective use resources efficiently and to complete action (Trucker, 2012). In
present report, analysis various management style have been done which can be applied by
manager in Hilton hotel. It is British hospitality sector organisation and also has its business
operations in other countries. Various important characteristic of leadership have been discussed
along with the evaluation of communication process in Marks and Spencer. Further,
organisational culture and change in organisation are also evaluated. In this report, various own
management skills have been determined along with analysis of personal strengths weaknesses ,
opportunities and threats.
Task 1
1.1 Comparison of different management styles
Management is identified as process that is implies to organisation and coordination of
activities of a business in order to achieve defined objectives. It is also identified as task that
needs to be performed by professionals and employers to direct, manage and sustain business
operations. In present context, there are various kinds of management styles which can be
adopted by management as well as professional in Hilton hotel to manage their operations along
with their employees. Managers in organisation plays an important role in applying effective
management style for accomplishment of business task and objectives. A comparison between
management style have been mentioned above:
Autocratic Democratic Laissez Faire
It is style of management in
which some top level possess
overall authorities and
responsibilities towards
management of business
operations rather than
In this management style,
managers also promotes
participation of employees
towards management of
business operations in Hilton
hotel (Paddock and Llano,
In this style, employees in the
Hotel will possess the
responsibilities to take manage
the operations but managers
are still responsible for the
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employees. 2013). function of organization.
Employees are not involved
my manager in decision
making.
It is participative management
style in which managers and
employees collective takes
decision towards management
of business operations.
Employees also gets
opportunities to participate in
leadership but the manager are
still responsible for analysis of
decision taken by employees.
High productive Less productive Less productive for the
organisation than other two.
1.2 Leadership characteristics
Leaders plays an important role in organisation towards coordination of team members
for accomplishment of organisation objectives. There are some characteristics which is required
among leaders in Hilton Hotel to accomplish the roles and responsibilities. Three main
leadership characteristic are mentioned above:
 Communication skills: The most important characteristic of manager in Hilton Hotel are
is effective communication skills which helps them in providing direction and guidance
to their subordinate or team member in organisation for accomplishment of business
activities effectively. Leaders having good communication tends to achieve success in
making influence over team members and providing them understanding towards
accomplishment of organisation goals (Paddock and Llano, 2013).
 Creativity Skills: Manager in Hilton Hotel often needs to have ability of creative thinking
which enables him to provide more innovative ideas towards development of new and
improvement of existing products and services.
 Interpersonal skills: It implies to the characteristic of person to interact with other
effectively. Manager in Hilton Hotel needs to have strong interpersonal skills which them
support in development of positive relationship with clients and employees at workplace.
1.3 Process of communication in Hilton Hotel
Communication is an important part of management which helps the managers in
organisation to coordinate with their employees and accomplishment of business activities. In
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Hilton Hotel manager often use various forms of communication to provide information to top
level management as well as employees related to business operations.
Communication processes Explanation and Example
Verbal
Direct communication, meeting and conference are the ways
through which managers of Hilton Hotel tends to provide
information to the employees and management.
For example: Daily meeting department heads are organised
in the board room for discussion of schedules and priorities.
Written
Emails, formal letters, Messages and notice are analysed as
written form of communication which is used managers and
employees for communication at workplace (Wordsworth and
Franks, 2013).
Non-verbal
Body language, eye contact and sign language are part of non
verbal communication process that is used by managers in
Hilton Hotel for communication.
Barriers to effective communication
1). Lack of proper attention, interest and distraction or irrelevance to the reviver.
2). Continuous Phone calls also creates problems in communication for managers in Hilton
Hotel.
3).
Improper communication and lack of understanding.
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1.4 Organisational culture and change in Hilton Hotel.
An organisation or corporate culture is analysed as pattern of values, norms, beliefs,
attitudes and assumption rear will not have been articulated but shape the ways in which the
people behave and things get done. Autocratic organisation culture is regulated by management
in Hilton hotel where the managers have the authorities to take business decision, development
of strategies and implementation of changes in business operations. Equality is more concerned
in the culture of Hilton as per the recent development. Management tends to implement change
in their business operations by taking support of their employee and also provides opportunities
to employees for achievement of growth (Perry and Wriggler, 2014.). There is major control of
management over the activities of workers where authority and seniority is being used to force
other to work and have a more participative style , but with intension of having necessary
controls.
Moreover, top management has also provided its more focus towards empowerment of employee
at workplace with an aim to achieve their major support towards accomplishment of objectives
and development of competitive advantage over rivals. Open communication is promoted by
employers in organisation so that they will be able resolve problems of employees at workplace.
TASK 2
2.1 own management skills performance.
Skill
Management skills, 1. In assessment of management of skill, we are trying to
avoiding common managerial mistake, it removes by the
good communication, if we work in an organisation then it is
necessary to looks overall functions of manager like
planning, organizing, directing, controlling.
2. As a manager we look to motivate our subordinate and try to
increase their performance by giving rewards and incentives . .if
we assessing our own management skill we make sure that we
focus on the problem solving , decision making,and plan very
well .
Leadership skills, 1 leadership skills is quality which can make successful manager,
our positive attitude towards our colleague is important (Park,
2014).
2 selflessness and flexibility is important in leadership skill.
Interpersonal and, 1.interpersonal skill is the cluster of personality and it relates to
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our EQ
2.our personal habits affects the environment, friendliness is also
interpersonal skill
Communication skills 1.our communication skill can be clear and message we convey
to subordinate can be correct
2.listing is also included in communication skill.
2.2 personal SWOT
Strengths :- strength is a advantage for achieving a personal goal which can be communication
skills, if our education, skills and talent certification are better to other than it will be our
strength, it helps to our carrier development. Our professional qualification also helps to stay in
good level in organisation. Dedication for work is also our strength. Expertise in some area can
be advantage for us.
Weaknesses :- for assessment of personal SWOT analysis, our bad habit are weakness on the
work place, like indifferent time reporting, poor communication, this is disadvantage for us and
it affects internally in organisation. Always getting late in organisation are barrier for our success
in professional growth (Buddha and Debra, 2013).
Opportunities :- our skill suitable as the requirement of new positions in our organisation then it
will be our advantage and opportunities. New technology in the organisation can be our
opportunities if we have technical skills.
Threats :- If one of our peer doing better job and their performance is good than us then it will
be our disadvantage and new technology is also can be threat for us because company can hire
new person for technology at the place of old engineers and new employees better know for new
technology.
2.3 Set Objectives and target to develop own potential
When we set our goal, we must look at S.M.A.R.T. Goal that this specific, measurable,
achievable, relevant, and time -bound. When we set our goals that time we addressed where we
are and where we are goalscoring set what we do and what we are not to do . For our personal
development we set our strategies and plan for future objective (Armstrong and Taylor, 2014).
We set the goals that is motivating us and set our level of career , set the financial stage and
how it can achieve . Set the attitude in our mind and for our future we also set the physical
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fitness goals , pleasure is also must which the target for enjoyment , this is all are life style goal ,
it can help us to develop achieve overall target in our life but we this goals can be r.p.m. Setting
of goals gives us long term vision and short term vision motivation . It focuses our acquisition of
knowledge and helps us to organize our time and our resources so that we can achieve our targets
.by setting sharp , clear understandable goal ,we can measure and it raise our self confidence
TASK 3
3.1 Leading and motivating a team to achieve an agreed goal or objective.
Within organisation, there are various problems needs to be faced managers at the time of crisis
and failure of organisation in providing rewards and increment to employees at workplace. In
Hilton Hotel, managers often face issue through dissatisfaction of employees towards
management. Lack of motivation and satisfaction among employees provides major influence on
the organisational performance and leadership. There are various ways through motivation can
be provided to employees.
Sharing the organisation Vision: If every individual in organization will be aware about the
leaderships' prosperity and success of each team members, motivation and enthusiasm becomes
the indivisible parts for all (Caravan Carvery and Rock, 2012).
Effective communication: By making an effective and open communication, managers will be
able to provide motivation to their subordinates. In Hilton Hotel, managers often needs
organisation some information communication session with their employees to analyse their
problems, sharing interest and requirements. This aids them in influencing employees to
perform their roles and responsibilities effectively at workplace.
3.2 Justification of managerial decision made to support achievement of agreed goal or objective
and recommendations
Empowerment of employees in organisation is the most important decision that needs to
be taken by management to increase the capabilities employees at workplace. Managers will
tends to raise the performance of their employees through analysis of requirements of training
and development (Dylan and Nakamura, 2015). Along with this, effective delegation of
authorities and responsibilities among team members will also enable the managers to influence
team members to performance their responsibilities effectively for the accomplishment of
organisation. In order to raise the sales and profitably, there are some change in policies and
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procedures have been implemented with an effective communication with superiors and
subordinate (McGrath, 2014). Development of equality between employees and removal of
discrimination will also provide support in development of positive work culture.
TASK 4
COVERED in PPT
CONCLUSION
In this report, it is concluded that effective leadership style will provide support to
manager in providing direction to their employees and accomplishment of organisation
objectives. Leaders plays an important role in organisation towards coordination of team
members for accomplishment of organisation objectives. There are some characteristics which is
required among leaders in Hilton Hotel to accomplish the roles and responsibilities. Autocratic
organisation culture is regulated by management in Hilton hotel where the managers have the
authorities to take business decision, development of strategies and implementation of changes in
business operations. Empowerment of employees in organisation is the most important decision
that needs to be taken by management to increase the capabilities employees at workplace.
Managers will tend to raise the performance of their employees through analysis of requirements
of training and development.
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REFERENCES
Books and Journals
Armstrong, M. and Taylor, S., 2014. Armstrong's handbook of human resource management
practice. Koran Page Publishers.
Bosnians, S. and Kevin, J., Personal Development Plan.
Buddha, P.S. and Debra, Y.A. eds., 2013. Human resource management in developing
countries. Rutledge.
Wordsworth, J.W. and Franks, T.R., 2013. Managing projects in developing countries.
Rutledge.
Dylan, S.L. and Nakamura, K.M., 2015. Cross cultural competence: A field guide for
developing global leaders and managers. Emerald Group Publishing.
Trucker, P., 2012. The practice of management. Rutledge.
South-Easterly, M., Thorpe, R. and Jackson, P.R., 2012. Management research. Sage.
Caravan, T.N., Carvery, R. and Rock, A., 2012. Mapping talent development: definition, scope
and architecture. European Journal of Training and Development, 36(1), pp.5-24.
McGrath, M., 2014. Personal development plan. Leading the Way, 11(1), p.21.
Park, S., 2014. Motivation of public managers as eaters in performance appraisal: Developing a
model of eater motivation. Public Personnel Management, 43(4), pp.387-414.
Perry, H. and Wriggler, L., 2014. Developing and strengthening community health worker
programs at scale. A reference guide and case studies for program managers and
policymakers.
Paddock, S. and Llano, J.M., 2013. Developing more holistic management education: Lessons
learned from two programs. Academy of Management Learning & Education, 12(2),
pp.265-284.
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