Leadership, Management Skills and Decision-Making Report

This report provides a comprehensive analysis of management and leadership principles, focusing on the practices of the Hilton Hotel. The report begins with an introduction to management and the Hilton Hotel, outlining its global presence and history. It then delves into various management styles, including autocratic, democratic, and laissez-faire, comparing their merits and demerits. Leadership characteristics, such as honesty, interpersonal skills, and communication skills, are examined, followed by an evaluation of the communication process, including verbal, written, and non-verbal communication, along with barriers to effective communication. The report also explores organizational culture and change management, emphasizing the impact of demographic, economic, and legislative factors. It further assesses management skills performance, utilizing examples and SWOT analysis to identify strengths, weaknesses, opportunities, and threats. The report sets objectives and targets for personal development, using the SMART model, and discusses strategies for motivating and leading team members. Managerial decision-making is justified, with recommendations provided. Finally, the report explains personal managerial and personal skills, and reviews career and personal development needs by producing a development plan.

MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK1.............................................................................................................................................1
P1 Explain different management style ...................................................................................1
P2 Explain leadership characteristics .......................................................................................2
P3 Evaluate communication process ......................................................................................3
P4 An organisation culture and change .................................................................................3
TASK2.............................................................................................................................................4
P5 Explain management skills performance .............................................................................4
P6 SWOT analysis .................................................................................................................4
P7 Set objectives and target to develop own potential ............................................................5
TASK3.............................................................................................................................................5
P8 Motivate and lead team members to achieve goals and objectives ......................................5
P9 Justify managerial decision and provide recommendations ................................................6
TASK4.............................................................................................................................................6

P10 Explain own managerial and personal skills .....................................................................6
P11 Review career and personal development needs by producing development plan ...........7
CONCLUSION ...............................................................................................................................7
REFERENCES..............................................................................................................................10

INTRODUCTION
Management is act of planning, controlling, managing, organising whole business
activities in order to gain high profitability and sustainability at market place. It is a process of
dealing with employee. In this assignment Hilton hotel firm is select to know management
practices to gain competitive advantage at market place. It is a British international hotel, which
run their business activities around 85 countries with approx 570 hotel and resorts. It is a biggest
retiral store chain in United Kingdom. Hilton was establish in the year of 1919 by Conrad Hilton.
In this report covers different management style and leadership characteristics, effective
communication process that affect firm culture, changes etc. It is also covers management skills,
strength, weaknesses, opportunist, threats. Identify manager ability to motivate team members,
decision making process.
TASK1
P1 Explain different management style
Management is a set of principle related to business function organising, planning,
directing and controlling all employees as well as task with in a work place. Through this, they
are able to improve employees performance or productivity which help to achieve goals and
objectives within specific time period (Kapferer, 2012). Comparison between various
management style are explain as below:
Management
style
Autocratic Democratic Laissez Faire
Comparison Autocratic manager have
take decision unilaterally or
own. They can not involve
others person opinion in their
working process as well as
decision.
Democratic manager in
an organisation has
receive all team
members opinion and
select most appropriate
one form all available
option. Through this,
they are able to take
effectively decision
Laissez Faire
manager of the
company has depend
on other person. They
can not involve in
decision making
process, manager
avoid it and relay all
team members
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which are provide
increase employees
moral and self
confidence (Kamien and
Schwartz, 2012).
strength.
Merits Through autocratic
management style, firm has
full control over decision as
well as employees work.
All team member
provide different
solution of problem.
That help to gain
competitive advantage at
market by innovative
ideas which are produce
by team work.
Manager have fully
satisfy with their job,
they develop their
personality.
Demerits Single person can not analyse
condition effectively, they
think one sided. Thus reduce
accuracy of decision.
Democratic manager can
not have Power of
decision which effect
their confidence.
Lack of guidance to
employees which
reduce their
productivity.
P2 Explain leadership characteristics
Leaders have various leadership characteristics which influenced their work as well as
employees behaviours. Some important characteristics of leaders are explain as follows:
Honesty: It is important for firm to hire honest manager, that become asset for an
organisation in long period of time. Honesty has encourage other staff members to work
effectively.
Interpersonal skills: It is a ability to communicate and interact in an effective manner
with all staff members. They are able to influenced employees behaviours or attitude toward
work. Through effective interpersonal skills, leaders are able to manage all employees in order to
achieve target in given time frame (January and et. al., 2014).
Communication skills: Through impressive communication ability, managers are
capable to reduce conflict between management and workers.
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Values: Strong values shows strength of the manage which help to face critical problem
ethically. They are motivate others employees to work in an ethical manner to achieve higher
satisfaction.
P3 Evaluate communication process
Communication is a process of transfer information form one person to another person.
Three type of communication verbal, written, non verbal has use to share information. All three
are explain below:
Communication
processes
Explanation and Example
Verbal
It is the use of sound and work in order to express feeling, thinking,
information. Verbal communication is a action of mouth and ear. Hilton
hotel use this mode of communication effectively to provide quality of
services to their customer.
Example: Saying “yes” when some one offer coffee to you.
Written
It is involve message which are written in word. Written communication
is a important for an organisation communication process, because it is a
legally acceptable formate of human action.
Example: Written documentation like offer letter, report, project etc.
Non-verbal Person behaviour and elements of speech with out word. Non verbal
communication includes speed, tone, pitch, voice volume, gestures, facial
expressions,stance, eye movement, body posture, proximity of listener,
dress and appearance (Jacobs, Chase and Lummus, 2014).
Example: Hand shaking, hugging and touch is a act of expression of
felling and thinking.
Barriers To Effective Communication: Some important barriers of effective
communication are explain as follows:
Culture differences: Through diversify culture interpretation of information may change
with person to person that influenced staff members behaviours toward work.
Difference in perception and viewpoints: Management and workers both have different
perception and view points which effect an organisation performance.
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Use jargon: Some time manager use complicated and unfamiliar terms which can not be
understand by employees. That create problem of understanding with in a work place.
P4 An organisation culture and change
Management of Hilton hotel has develop strategies to manage and implemented change at
work place in order to achieve set goals and objectives in an effective manner. Their services are
depend on demographic, economical and legislative factors. Location change their employees
behaviours, attitude, perception and learning style or many more. That affect Hilton internal
cultural environment (Hitt, Ireland and Hoskisson, 2012). Economical condition of the country
may influenced performance and sustainability at market place of an organisation. It is a human
resource manager responsibility to follow government legislation in order to save staff members
right at work place.
TASK2
P5 Explain management skills performance
Various management skills can effect my performance. Some of the important
administration skills with example are explain as follows:
Skill Practical example and performance level
Management skills,
 I am able to manage all my task in a effective manner. I
have prepare plan to complete work in given time.
 Example: I am handle whole project, for this I have prepare
daily schedule to completing task effectively.
Leadership skills,
 I am able to manage all team member and influenced their
behaviour to achieve target.
 Example: In duration of project, I provide direction to all
team member to complete task.
Interpersonal skills
 Through effective interpersonal skills, I am able to build
healthy relationship with all employees.
 Example: I have ask opinion for take decision. For this, I
have interact with all employees are discuss about problem
at take feedback.
Communication skills
 Through communication skills, I am able to reduce conflict
among employees.
 Example: At the time of interview, I am able to know all
personality trait by effective communication.
P6 SWOT analysis
Strength Weaknesses
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I am able to manager, control to all employees
at work place. I am a good communicator that
help to influenced workers behaviour toward
work. I have capability to develop strategies
and plan in order to implementing changes at
work place effectively.
I am bad in time management. I have prepare
schedule to completing task but some time the
work are not happen accordingly. So that it is a
mu biggest weakness. I can not understand
technical language which create problem that
affect my work.
Opportunity
I am good in managerial skills, that provide
various opportunity to me to grow in my
career. I am highly educated which open
promotions scope for me with in an
organisation. I am good in decision-making
process and problem solving attitude which
help me to grow fast.
Threat
Current market scenario is rapidly change with
new technology and work process. I am
technology averse in nature. So that, change in
technology create problem to learn new
techniques which effect my performance and
work.
P7 Set objectives and target to develop own potential
In order to set objectives of my career, I have major their effectability in order to achieve
my dream goal. I have use SMART model to measure my objectives are explain below:
Specific: My objectives is a specific in nature. It is clearly understandable.
Measurable: It should measurable in term of qualitative and quantitative in order to manager all
activities in an effective manner (Hill, Jones and Schilling, 2014).
Achievable: Objectives are always achievable. Some time, I have set target which are
infeasible in nature that can not achieved by me. It reduce my moral. So that, it is very important
to set objectives which are achievable effectively.
Realistic: Very think that I think or that any one think not in real. So, objectives which
are set by me to grow are realistic in nature. That effect my performance and productivity.
Time-bound: Objectives are always time bound. I have set objectives for specific time
period, because with time value of work are reduce. So, it is very important that, objectives are
time bound by me.
My Objectives:
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 Conflict management: I want to develop skills to manage conflict among employees as
well as between management and workers. Time management: I am very poor in time management. So that, I have develop schedule
of all task and work accordingly (Brigham and Houston, 2012).
 Feedback: I have ask feedback form employees as well as my supervisor, about my
performance and productivity and develop it accordingly.
TASK3
P8 Motivate and lead team members to achieve goals and objectives
In order to motivate team members manager take appropriate action. Some are explain as
follows: Provide healthy working environment: Manager of the company want to provide healthy
working environment to all employees in order to enhance their performance. Opportunity for self development: Human resource executive of Hilton provide training
to all workers that enhance their skills and knowledge. Encourage happiness: They want to encourage happiness at work place which effect
their productivity and working environment.
 Set clear goals: Management of Hilton has set clear goals and objectives in order to
achieve mission.
P9 Justify managerial decision and provide recommendations
Management of Hilton take several decision in order to achieve set goals and objectives
in given time frame. It is important for an organisation to develop strong communication
network at their work place (Amsterdam and et. al., 2014). By this, all employees are able to
understand objectives clearly.
Recommendations: Feedback: Manager of Hilton receive feedback form all customers in order to full fill
their requirement. Enhancing services: Manager of Hilton develop strategies and plan for conducting
training program at work place which enhance workers skills and knowledge.
 Quality of services: Firm want to provide quality of services to their clients which
improve customer's satisfaction.
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TASK4
Covered in PPT
CONCLUSION
From the above report it is concluded management is a pay vital role with in an
organisation in order to achieve predetermine goals and objectives in an effective manner in
given time frame. They are able to manage, controlling, planning, directing to meet firm mission.
Management need to regulate and control whole business activities effectively. Manager of
Hilton hotel are able to develop strategies and plan to increase profitability and productivity of
employees.
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REFERENCES
Books and Journals
Amsterdam, E. A., and et. al., 2014. 2014 AHA/ACC guideline for the management of patients
with non–ST-elevation acute coronary syndromes: a report of the American College of
Cardiology/American Heart Association Task Force on Practice Guidelines. Journal of
the American College of Cardiology. 64(24). pp.e139-e228.
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