Case Study: Analyzing Danielle's Leadership in Andy's RECIPE

This report provides an analysis of Danielle's leadership style, focusing on the case study 'Andy's RECIPE'. It identifies her strengths, such as her customer-centric approach and experience, and weaknesses, particularly in technical skills. The report connects her leadership to theories like the three-skill approach and servant leadership, suggesting improvements through problem-solving and adopting a servant leadership style. It emphasizes the importance of customer satisfaction and a well-organized managerial approach for the restaurant's success, referencing relevant academic literature to support the analysis. The report recommends that Danielle work with someone who is good with numbers and focus on servant leadership style to improve her leadership skills.

Running Head: ANDY'S RECIPE: ANALYSING DANIELLE
ANDY'S RECIPE: ANALYSING DANIELLE
Student’s name
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ANDY'S RECIPE: ANALYSING DANIELLE
Table of Contents
Introduction........................................................................................................................................... 3
Strengths in Leadership Style.......................................................................................................... 3
Weaknesses in Leadership Styles................................................................................................... 4
Related leadership theories............................................................................................................. 4
How she can improve, how she can contribute..........................................................................5
References.............................................................................................................................................. 7
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ANDY'S RECIPE: ANALYSING DANIELLE
Introduction
The objective of this paper is to discuss the case study, ‘Andy’s Recipe’. It is usually
tough to get a table in popular restaurants in case there is no previous reservation. Renowned
restaurant owners get better chances to encounter important customers. Danielle is a leader in the
restaurant and this paper discusses various attributes of leadership style of Danielle. The paper
also discusses the leadership styles like servant leadership and transformational leadership that
would help Danielle to gain professional advantage. It would be correct to say that leadership
comes naturally to some people and some people have to learn it. The restaurant can be a small
organization. However, it is important for leaders to have good leadership skills as they have to
deal with end consumers. There are various aspects and cases that exhibit the strengths in the
leadership style of Danielle. The key strengths in the leadership style of Danielle can be
discussed as:
Strengths in Leadership Style
If Danielle’s duties as a manager are observed in regard to leadership, then following forms
the main list-
 She acts as the Front of restaurant and she has never shy away from her duties. He
confidence sets her apart.
 She has uninterruptedly worked there for six years now. Therefore, it can be said that she
has gained the required experience in terms of leading the team.
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ANDY'S RECIPE: ANALYSING DANIELLE
 She devotionally follow's Andy's approach of customer mindset first and predicting their
needs. She realizes that customers should always come first and all the steps should be
taken to improve customer satisfaction.
 She is very much hospitable. She realizes that humility is the key and a sign of good
leaders.
 But she is not good with numbers, the so-called technical skills that forms the major parts
of accounts and finance department of any business.
Danielle, takes care of the front in the restaurant, thus she is the one who has the face to face
interaction with the customers approaching. She has been a consistent employee with track
record of 6 long years at the same place. This shows that amicable Danielle likes working at
Garafallo’s so in short she lives and breathes her comfortable place over here. Apart from this,
Danielle completely follows Andy’s approach of considering Customer as the King and thus
keeping customers’ requirements as the initial concern. She has that flair for knowing what
customers need even before they ask. Although she is very cordial and welcoming, she is not up
to the mark when official numbers are in the picture. It is not just her cup of tea.
Success of a decent business or enterprise entirely depends on how effectively it is
controlled, which in turn relies on the capability and competency of its managers. Thus, leaders
play an important role in the success of a business (Lin & Lin, 2017). Similar is the case with
Andy Garafallo.
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ANDY'S RECIPE: ANALYSING DANIELLE
Weaknesses in Leadership Styles
No matter what type of leader one is, it is important at all times to possess all three skills
namely, technical, human and conceptual skills to be truly successful (Wu & Kwan, 2015).
Danielle seems to have brilliant personality and social expertise in dealing with the customers.
However, her knowledge of the point, specifically working with numbers needs perfection as she
is weak in that sector thus her technical skills are becoming a barrier to make her a total manager
package. It is also suggested that she must also gain the transformational aspects in the
leadership style. The transformational style would help Danielle to emerge as a more mature and
popular leader within the organization.
Related leadership theories
The related theories to the leadership style of Danielle can be discussed as:
Three-skill approach
This model suggests that there are three key skills that leaders must have. These three skills and
human, technical and conceptual. Katz’s such effort in the mid-1950s set the base for theorizing
leadership in terms of skills, but till mid-1990s it didn’t get mature to be practiced as
empirically-based skills approach.
Servant Leadership Model
The servant leadership model is a recommended model for the leadership style of Danielle. This
model suggests that people should first learn to serve others. A good or an effective leader is one
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ANDY'S RECIPE: ANALYSING DANIELLE
who knows the ways to serve people and who can actually make a difference by understanding
the pain points of followers (Zhu & Sun, 2014).
How she can improve, how she can contribute
The success of an eating-place depends on providing quality food, reasonable prices,
good ambience and welcoming atmosphere. Once a customer likes a certain eatery they will
habitually revisit. Customers’ satisfaction is also a significant element of success. Therefore,
responding to customers’ requirements could lead to exceptional results. Consequently, a well-
organized managerial approach could result in smooth functioning of a restaurant. From
providing quick service to high quality of food to great customer satisfaction, everything can be
dealt with (Christensen & Mackey, 2014).
Effective Problem Solving can help Danielle in regard to her weakness in the knowledge
sector. She already has the willingness to perform more than needed and successfully performs
assigned duties. Having appropriate technical knowledge is the only hurdle she has to overcome.
Thus, if Andy makes her work along with someone who is good with numbers, then she can
teach her from loopholes gradually and bring out the best. It is also recommended that she must
focus on servant leadership style. The servant leadership style help leaders to have a positive
rapport with followers as with this style leaders lead by example.
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References
Christensen, L. J., Mackey, A., & Whetten, D. (2014). Taking responsibility for corporate social
responsibility: The role of leaders in creating, implementing, sustaining, or avoiding
socially responsible firm behaviors. The Academy of Management Perspectives, 28(2),
164-178.
Lin, C. P., Lin, C. P., Liu, M. L., & Liu, M. L. (2017). Examining the effects of corporate social
responsibility and ethical leadership on turnover intention. Personnel Review, 46(3), 526-
550.
Wu, L. Z., Kwan, H. K., Yim, F. H. K., Chiu, R. K., & He, X. (2015). CEO ethical leadership
and corporate social responsibility: A moderated mediation model. Journal of Business
Ethics, 130(4), 819-831.
Zhu, Y., Sun, L. Y., & Leung, A. S. (2014). Corporate social responsibility, firm reputation, and
firm performance: The role of ethical leadership. Asia Pacific Journal of
Management, 31(4), 925-947.
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