Leadership Analysis: Factors Influencing Success at Commonwealth Bank

This report analyzes the leadership of Mr. Ian at the Commonwealth Bank, focusing on the factors that contribute to its success. The analysis covers various aspects of his leadership, including commitment and passion, decision-making capabilities, creativity and innovation, and communication skills. The report examines how these qualities impact business results, such as profitability and customer satisfaction. It also assesses the overall leadership effectiveness by evaluating the bank's growth and customer base. The analysis highlights the importance of good leadership in driving organizational success, emphasizing the positive outcomes achieved under Mr. Ian's direction. The report concludes by summarizing the leadership's impact on the organization's growth, customer satisfaction, and financial performance.

,
People, culture and behavior
Name
Institution

Factors for the success of Mr. Ian
Commitment and passion
• In my own opinion, Mr. Ian, the director of commonwealth bank based in Australia, has been committed and passionate in
his leadership role, which has contributed to his success as a leader.
• Being passionate and committed in his leadership role of planning, directing, and managing the resources of the
organization has resulted in the continuity of the commonwealth bank.
Decision-making capabilities
• The decision-making process plays an important role in the management of every profit-making organization since it is
associated with the allocation of resources and duties to the staff members to achieve the set operational goals and ensure
continuity of the organization (Martin, et al., 2017).
• Mr. Ian Narev, who is the director of the commonwealth bank, has excellent decision-making capabilities, which are
evidenced in the success and continuity of the bank.

,
Creativity and innovation
• The act of creativity and innovation is evidenced in the commonwealth bank by the use of the latest technology in their
transactions.
• Mr. Ian has embraced technological advancement in the field of accounting hence accepting and adopting new technology.
Good communicator
• Communication is the act of passing information both verbally or through written materials from one person to another to
get feedback; hence a leader with good communication skills is likely to lead the organization despite its size effectively
(Meuser, et al., 2016).
• Through communication, Mr. Ian will successfully delegate duties and give instructions concerning the operations of the
organization.
• The trait of communication is evidenced in the organization through the smooth running of the activities with no conflicts
reported, thus signifies good communication skills.

Measurement of leadership effectiveness
Business result
• Leadership effectiveness of Mr. Ian can be successfully measured using the business result that is profitability and the
continuity of the business.
• Following the success of a commonwealth bank based in Australia which is under the leadership of Mr. Ian, it is
evidenced that his leadership skills and behavior are effective since it contributes to the positive outcome of the
organization in terms of the profit.
Customer assessment
• Customers’ satisfaction is always linked to good leadership since it the responsibility of a leader to make rational
decisions in the production of high-quality products and services which is according to the taste and preference of the
customers.
• Therefore, with customers’ satisfaction with the banking services offered by the commonwealth bank under the
leadership of Mr. Ian, we can summarize that his leadership qualities and behavior is effective.

Leadership impacts to the organization
• Leadership impacts to the organization are the success and profitability of the
firm. Commonwealth bank has been growing rapidly in terms of the
customers they serve due to the excellent banking services they offer.
• The high number of customers turn out is determined by the type of leadership
a leader uses to manage the activities of the organization. Therefore, good
leadership skills and behaviors by the managing director of commonwealth
bank, Mr. Ian Narev has contributed to the success and profitability of the
organization.