The Role of Good Leaders in an Organization: A Case Study Analysis
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This report examines the critical role of good leaders within organizations, focusing on the Arcadia Group as a case study. It explores the benefits of strong leadership, including improved employee motivation, enhanced productivity, and increased organizational efficiency. The report details the essential skills and attributes of effective leaders, such as communication, decision-making, and critical thinking, emphasizing their importance in achieving organizational goals. Through a literature review and analysis of research methodologies, including the use of the research onion and an exploratory research design, the report provides a comprehensive understanding of leadership's impact on business success. The report also investigates the importance of good leaders in fostering a positive work environment, retaining employees, and driving overall growth within the organization. This research contributes to the understanding of leadership dynamics and their effect on organizational performance.

Business Research
Methodologies
Methodologies
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Contents
Contents
ABSTRACT....................................................................................................................................1
INTRODUCTION...........................................................................................................................1
Aim..............................................................................................................................................1
Objectives....................................................................................................................................1
Research questions.......................................................................................................................1
Background..................................................................................................................................1
Justification..................................................................................................................................2
LITERATURE REVIEW................................................................................................................2
RESEARCH METHODOLOGIES.................................................................................................2
Research Design..........................................................................................................................2
Data Collection............................................................................................................................4
Data Analysis...............................................................................................................................4
Validity and reliability issues......................................................................................................5
Resources requirement.................................................................................................................5
Timeline.......................................................................................................................................5
REFERENCES................................................................................................................................7
Contents
ABSTRACT....................................................................................................................................1
INTRODUCTION...........................................................................................................................1
Aim..............................................................................................................................................1
Objectives....................................................................................................................................1
Research questions.......................................................................................................................1
Background..................................................................................................................................1
Justification..................................................................................................................................2
LITERATURE REVIEW................................................................................................................2
RESEARCH METHODOLOGIES.................................................................................................2
Research Design..........................................................................................................................2
Data Collection............................................................................................................................4
Data Analysis...............................................................................................................................4
Validity and reliability issues......................................................................................................5
Resources requirement.................................................................................................................5
Timeline.......................................................................................................................................5
REFERENCES................................................................................................................................7

ABSTRACT
Present report will lay emphasis on the importance of having good leaders in the
organization. It will also provide details about the various skills and attributes which has been
possess by the good leaders. Report will also provide the details about the skills that is been
required by leaders so that organization can grow.
INTRODUCTION
Business research methods include many ways of gathering information about an industry,
its competition or the opportunities available that are relevant to conducting research. Present
report is based on analysing the role of good leaders in an organization. Report will focus on
Arcadia group and its leader. It is the multinational retail firm which has been headquartered in
United Kingdom. Report will lay emphasis on the research methods which has been used to find
the answer to research questions. The Literature review has also been discussed for the following
report.
Aim
“To analyse the role of good leaders in an organization: a case study on Arcadia group”
Objectives
To evaluate the benefits of good leader in organization
To analyse the various skills and attributes of good leader
To analyse the importance of good leaders in Arcadia group
Research questions
What are the benefits of good leader in organization?
What are the various skills and attributes of good leader?
What is the importance of good leaders in Arcadia group?
Background
It is really important to have good leaders in the firm as they help in achieving the goals
and objectives. There are various skills and attributes which has been possess by the leaders in
order to achieve the set target (Gunningham and Sinclair, 2017). Good leaders motivate
employees as well as their team members in performing certain tasks which is really necessary
for the growth of organization. They are been involved in boosting the morale of employees
which is really important. This can also assist firm in retaining employees and also assist them in
creating workers loyalty. Good leaders are also been involved in analysing the needs and
1
Present report will lay emphasis on the importance of having good leaders in the
organization. It will also provide details about the various skills and attributes which has been
possess by the good leaders. Report will also provide the details about the skills that is been
required by leaders so that organization can grow.
INTRODUCTION
Business research methods include many ways of gathering information about an industry,
its competition or the opportunities available that are relevant to conducting research. Present
report is based on analysing the role of good leaders in an organization. Report will focus on
Arcadia group and its leader. It is the multinational retail firm which has been headquartered in
United Kingdom. Report will lay emphasis on the research methods which has been used to find
the answer to research questions. The Literature review has also been discussed for the following
report.
Aim
“To analyse the role of good leaders in an organization: a case study on Arcadia group”
Objectives
To evaluate the benefits of good leader in organization
To analyse the various skills and attributes of good leader
To analyse the importance of good leaders in Arcadia group
Research questions
What are the benefits of good leader in organization?
What are the various skills and attributes of good leader?
What is the importance of good leaders in Arcadia group?
Background
It is really important to have good leaders in the firm as they help in achieving the goals
and objectives. There are various skills and attributes which has been possess by the leaders in
order to achieve the set target (Gunningham and Sinclair, 2017). Good leaders motivate
employees as well as their team members in performing certain tasks which is really necessary
for the growth of organization. They are been involved in boosting the morale of employees
which is really important. This can also assist firm in retaining employees and also assist them in
creating workers loyalty. Good leaders are also been involved in analysing the needs and
1
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demands of their workers so that their satisfaction level can be increased. This can assist them in
growing and achieving their objectives. It will also be necessary to increase the profitability as
well as revenue of firm. The leader are pillar of organisation as they encourage staff to put more
effort in their work. Alongside, they guide them into right direction and train as well.
Justification
Present selected is really useful as the good leaders can assist firm in growing and
achieving their set objectives. The leaders are also been involved in improvising and enhancing
the operational efficiency as well as managerial performance of the firm by motivating
employees. This has assisted company in increasing their productivity and they have also been
able to set up their organization. It has also been analysed that good leaders have also been
involved in analysing the issues which has been faced by their team members. This has assisted
them in increasing bond with their team members so that they can grow. Good leaders are also
been engaged in motivating the employees by providing them with adequate training. This has
assisted them in enhancing the quality of work that has been done by their employees. This has
assisted them in increasing their profitability. Good leaders motivate employees as well as their
team members in performing certain tasks which is really necessary for the growth of
organization
LITERATURE REVIEW
Theme 1: Benefits of good leader in organization
In accordance with Lindsey and et.al., (2018) there are various benefits of good leaders in the
organization. It has been analysed that good leaders are been involved in solving out the issues
that has been faced by their team members. This has assisted them in increasing their business
efficiency. It has also helped the company in growing. It has also been analysed that the good
leaders are honest in nature, this will help firm in enhancing their brand reputation as well as the
value. This has also helped them in retaining the employees. It has also been analysed that good
leaders are also been engaged in providing training so that morale of workers can be increased.
This will assist them in increasing the value of firm and also this will help the company in
growing. They are bring in creativity in carrying out activity by implementing new ideas and
ways of doing task. Good leader are role models of many employees. They shown them way of
leading and vision.
Theme 2 various skills and attributes of good leader
2
growing and achieving their objectives. It will also be necessary to increase the profitability as
well as revenue of firm. The leader are pillar of organisation as they encourage staff to put more
effort in their work. Alongside, they guide them into right direction and train as well.
Justification
Present selected is really useful as the good leaders can assist firm in growing and
achieving their set objectives. The leaders are also been involved in improvising and enhancing
the operational efficiency as well as managerial performance of the firm by motivating
employees. This has assisted company in increasing their productivity and they have also been
able to set up their organization. It has also been analysed that good leaders have also been
involved in analysing the issues which has been faced by their team members. This has assisted
them in increasing bond with their team members so that they can grow. Good leaders are also
been engaged in motivating the employees by providing them with adequate training. This has
assisted them in enhancing the quality of work that has been done by their employees. This has
assisted them in increasing their profitability. Good leaders motivate employees as well as their
team members in performing certain tasks which is really necessary for the growth of
organization
LITERATURE REVIEW
Theme 1: Benefits of good leader in organization
In accordance with Lindsey and et.al., (2018) there are various benefits of good leaders in the
organization. It has been analysed that good leaders are been involved in solving out the issues
that has been faced by their team members. This has assisted them in increasing their business
efficiency. It has also helped the company in growing. It has also been analysed that the good
leaders are honest in nature, this will help firm in enhancing their brand reputation as well as the
value. This has also helped them in retaining the employees. It has also been analysed that good
leaders are also been engaged in providing training so that morale of workers can be increased.
This will assist them in increasing the value of firm and also this will help the company in
growing. They are bring in creativity in carrying out activity by implementing new ideas and
ways of doing task. Good leader are role models of many employees. They shown them way of
leading and vision.
Theme 2 various skills and attributes of good leader
2
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As said by Melnikovas, 2018 there are various skills and attributes which is possessed by a
leader. These skill depends on traits and characteristics of leader and also on its background and
qualifications. Thus, it varies from leader to leader and affect on their leadership style. However,
in good leader there is required of some high and advance skills and attributes. It makes him a
great leader. The major skill required is communication. Leader must possess this skill as it is
useful in communicating with people. Through this, leader is able to share data, assign roles,
identify conflict etc he must be a good listener as well so that he can listen to people problem or
issues. It will help in solving them. Another skills required in good leader is leadership. He must
be able to lead and guide people in right direction. Moreover, leader must carry triats of
leadership. He should know about type of leadership style and which is to be followed. Other
than this, leader is required to have decision making skills. This makes it easy to analyse
situation and take good and effective decision. It is because success and failure of task depends
on what decision is taken. The leader must have capability to take a good decision. He must
analyse each one and then take it.
The attribute that good leader possess is critical thinking. He needs to have a long term vision so
that accordingly goals are set. Apart from it, the thinking enable in solving problems and taking
effective decision. Through it, various news ideas and methods are searched and implemented in
working. In addition, good leader must be confident enough. He should remain confident so that
employee remain motivated. Confidence is key attribute for leader as it requires to become
successful in leading a team. Also, good leader is must show discipline as well. He needs to
work in professional way and complete task on time. This is useful in becoming a great leader.
With proper discipline there is actual utilisation of time. This benefit in time management and
working as per schedule.
Theme 3 importance of good leader in Arcadia group
As elucidated by Gunningham and Sinclair, 2017 a leader play vital role in an organization.
There are various roles and responsibilities a leader plays. The main is to assign task to people
and perform activity so that goals and objectives are attained in effective way. Moreover, in
Arcadia group good leader are initiating challenging task. They has to maintain positive culture
within team and bring creativity in it. Along with it, he ensure that energy of team remain high so
that trust and satisfaction can be built among them. With this, efficiency is increased and
creativity is brought among team. Good leader are role models of many employees. They shown
3
leader. These skill depends on traits and characteristics of leader and also on its background and
qualifications. Thus, it varies from leader to leader and affect on their leadership style. However,
in good leader there is required of some high and advance skills and attributes. It makes him a
great leader. The major skill required is communication. Leader must possess this skill as it is
useful in communicating with people. Through this, leader is able to share data, assign roles,
identify conflict etc he must be a good listener as well so that he can listen to people problem or
issues. It will help in solving them. Another skills required in good leader is leadership. He must
be able to lead and guide people in right direction. Moreover, leader must carry triats of
leadership. He should know about type of leadership style and which is to be followed. Other
than this, leader is required to have decision making skills. This makes it easy to analyse
situation and take good and effective decision. It is because success and failure of task depends
on what decision is taken. The leader must have capability to take a good decision. He must
analyse each one and then take it.
The attribute that good leader possess is critical thinking. He needs to have a long term vision so
that accordingly goals are set. Apart from it, the thinking enable in solving problems and taking
effective decision. Through it, various news ideas and methods are searched and implemented in
working. In addition, good leader must be confident enough. He should remain confident so that
employee remain motivated. Confidence is key attribute for leader as it requires to become
successful in leading a team. Also, good leader is must show discipline as well. He needs to
work in professional way and complete task on time. This is useful in becoming a great leader.
With proper discipline there is actual utilisation of time. This benefit in time management and
working as per schedule.
Theme 3 importance of good leader in Arcadia group
As elucidated by Gunningham and Sinclair, 2017 a leader play vital role in an organization.
There are various roles and responsibilities a leader plays. The main is to assign task to people
and perform activity so that goals and objectives are attained in effective way. Moreover, in
Arcadia group good leader are initiating challenging task. They has to maintain positive culture
within team and bring creativity in it. Along with it, he ensure that energy of team remain high so
that trust and satisfaction can be built among them. With this, efficiency is increased and
creativity is brought among team. Good leader are role models of many employees. They shown
3

them way of leading and vision. However, they motivate and support them in all possible way.
Good leadership shape a positive attitude, promotes harmony and facilitates maximum
productivity. In this way, good leader are able to encourage staff and this lead to enhance their
productivity. If there is no leader than it becomes difficult for Arcadia to lead a team. A leader
not only led a team but also ensure that each staff performance is improved and goals are
accomplished.
In the view of good leader not only achieve goals in time but also they help in retaining of staff
in efficient way. They create strong relations with them and support by solving personal
problems and issues. Furthermore, by directing them to right direction leader motivate staff to
take own decisions. Thus, it leads to bringing creativity within them ad they initiate things on
their own.
RESEARCH METHODOLOGIES
Research Design
Research design is a kind of a framework which is majorly used or selected within a
research for selection of research methods and techniques. It helps a researcher in explaining
type of research which is being carried out and its sub- types. In order to develop a final research
design, research onion can be used which would further help in explaining research philosophies,
approaches, strategies etc. in a proper manner (Sahay, 2016). Research onion consist of five
layers that helps in selection of appropriate research design.
4
Good leadership shape a positive attitude, promotes harmony and facilitates maximum
productivity. In this way, good leader are able to encourage staff and this lead to enhance their
productivity. If there is no leader than it becomes difficult for Arcadia to lead a team. A leader
not only led a team but also ensure that each staff performance is improved and goals are
accomplished.
In the view of good leader not only achieve goals in time but also they help in retaining of staff
in efficient way. They create strong relations with them and support by solving personal
problems and issues. Furthermore, by directing them to right direction leader motivate staff to
take own decisions. Thus, it leads to bringing creativity within them ad they initiate things on
their own.
RESEARCH METHODOLOGIES
Research Design
Research design is a kind of a framework which is majorly used or selected within a
research for selection of research methods and techniques. It helps a researcher in explaining
type of research which is being carried out and its sub- types. In order to develop a final research
design, research onion can be used which would further help in explaining research philosophies,
approaches, strategies etc. in a proper manner (Sahay, 2016). Research onion consist of five
layers that helps in selection of appropriate research design.
4
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Figure 1 Research onion
Philosophies: It is a set of principles that are related to source, nature and development of
knowledge. It is about the way or manner in which data should be collected, used and analysed.
Research philosophies are majorly divided into two major groups: interpretivism and positivism.
Positivism deals with assumption that independent of the subject being studied whereas
interpretivism deals with observation of an individual that has their own perspective and
understanding. Here researcher will be using interpretivism research philosophies as it is one of
the most suitable and best approach for qualitative study.
Approaches: research approach deals with assumption of steps though which data should be
collected and analysed. It is of two types: deductive and inductive. Deductive approach is based
upon hypothesis development for literature review whereas inductive approach is used by the
researcher to create a new theory with the help of observations made by the researcher. In this
research, researcher will be using inductive approach as it is one of the best suitable approach for
qualitative studies.
Strategies: Strategies are based upon data required within a research and purpose of the study.
Strategies within a research includes: action research, experimental research, interviews, surveys,
case study research or a systematic literature review (Melnikovas, 2018). For this study research
have used survey as a research strategy in order to collected primary data for the study.
5
Philosophies: It is a set of principles that are related to source, nature and development of
knowledge. It is about the way or manner in which data should be collected, used and analysed.
Research philosophies are majorly divided into two major groups: interpretivism and positivism.
Positivism deals with assumption that independent of the subject being studied whereas
interpretivism deals with observation of an individual that has their own perspective and
understanding. Here researcher will be using interpretivism research philosophies as it is one of
the most suitable and best approach for qualitative study.
Approaches: research approach deals with assumption of steps though which data should be
collected and analysed. It is of two types: deductive and inductive. Deductive approach is based
upon hypothesis development for literature review whereas inductive approach is used by the
researcher to create a new theory with the help of observations made by the researcher. In this
research, researcher will be using inductive approach as it is one of the best suitable approach for
qualitative studies.
Strategies: Strategies are based upon data required within a research and purpose of the study.
Strategies within a research includes: action research, experimental research, interviews, surveys,
case study research or a systematic literature review (Melnikovas, 2018). For this study research
have used survey as a research strategy in order to collected primary data for the study.
5
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Choices of methods: it is extremely important to choose an appropriate method for completing a
research in a proper manner. There are three main types of methods such as: mono-method,
mixed method and multi-method. For this study mono- method will b used i.e. only one method
will be used to complete the study in an appropriate manner.
Time Horizons: it is related to time frame of a research. There are two main type of time
horizon: cross-sectional and longitudinal. Cross- sectional is used when all the observations are
for single point of time and longitudinal is used when observations for a variable are available
for several years, quarters, months or days. Fir this research cross- sectional time horizon is used.
From the above selected methods, it has been selected that for this research exploratory
research design will be used that helps in exploring a specific area of a research. Methods chosen
from research onion also suits this research design in an appropriate manner.
Data Collection
Data collection is a kind of a process with the help of which required data for a research
is gathered and measured in a specific manner so that it is used for answering the research
questions and reaching to a specific conclusion. There are majorly two main types of research
methods: primary and secondary data collection methods (Green and Thorogood, 2018).
Secondary data is a kind of data that has already been used and is published within books,
research papers, articles, journals and others. Whereas primary data is a kind of data which is
collected by the research for the first time for the research. There are various kinds of methods
with the help of which primary data can be collected such as: questionnaire, survey, focus group,
interviews and by many other ways. for this research both primary and secondary data collection
methods will be used. Secondary data will be used for Literature review in order to built a base
for the research whereas primary data will be used for answering the research questions in an
appropriate manner. For this survey method will be used for collection of primary data.
Data Analysis
Data analysis is a kind of process which is used for analysis, inspection, transformation
and cleaning of data collected by the researcher so that useful information from it can be
collected in order to support decision making and answering research questions. There are two
main types of data analysis methods: thematic and statistical. Thematic data analysis is used for
qualitative type of research in which collected data is analysed by interpreting patterns of the
data so that it can be divided within themes in order to answer the research questions (Padgett,
6
research in a proper manner. There are three main types of methods such as: mono-method,
mixed method and multi-method. For this study mono- method will b used i.e. only one method
will be used to complete the study in an appropriate manner.
Time Horizons: it is related to time frame of a research. There are two main type of time
horizon: cross-sectional and longitudinal. Cross- sectional is used when all the observations are
for single point of time and longitudinal is used when observations for a variable are available
for several years, quarters, months or days. Fir this research cross- sectional time horizon is used.
From the above selected methods, it has been selected that for this research exploratory
research design will be used that helps in exploring a specific area of a research. Methods chosen
from research onion also suits this research design in an appropriate manner.
Data Collection
Data collection is a kind of a process with the help of which required data for a research
is gathered and measured in a specific manner so that it is used for answering the research
questions and reaching to a specific conclusion. There are majorly two main types of research
methods: primary and secondary data collection methods (Green and Thorogood, 2018).
Secondary data is a kind of data that has already been used and is published within books,
research papers, articles, journals and others. Whereas primary data is a kind of data which is
collected by the research for the first time for the research. There are various kinds of methods
with the help of which primary data can be collected such as: questionnaire, survey, focus group,
interviews and by many other ways. for this research both primary and secondary data collection
methods will be used. Secondary data will be used for Literature review in order to built a base
for the research whereas primary data will be used for answering the research questions in an
appropriate manner. For this survey method will be used for collection of primary data.
Data Analysis
Data analysis is a kind of process which is used for analysis, inspection, transformation
and cleaning of data collected by the researcher so that useful information from it can be
collected in order to support decision making and answering research questions. There are two
main types of data analysis methods: thematic and statistical. Thematic data analysis is used for
qualitative type of research in which collected data is analysed by interpreting patterns of the
data so that it can be divided within themes in order to answer the research questions (Padgett,
6

2016). Whereas, statistical data analysis method is used for analysis of quantitative and
numerical data in order to reach to a conclusion. As it is a qualitative type of research in which
non- numerical data will be collected so therefore for this research, researcher will be using
thematic data analysis method.
Validity and reliability issues
It is extremely important to address issues of validity and reliability within a research so
that it can be made sure that all the data collected for the research as valid and are from reliable
sources. In order to increase reliability of the research same research methods are used for
increasing reliability of the research. No different methods were used for collection of data for
this research. Validity of the research was maintained by: selecting suitable sample method for
selection of sample population of the study, none of the respondents were pressurized for data
collection.
Resources requirement
Primary resources required for this research are respondents who will be participating
within the research and who are working within the chosen organization so that appropriate and
correct primary data can be collected by the researcher. For this survey results will be one of the
main required primary resources for the research. Secondary resources required for the research
are books, brochures, journals, magazines, newspapers, and books for literature review (Mays
and Pope, 2020).
Timeline
Project task Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7
Planning related
to project
Recruitment of
team
Review of
Literature
Session of
training
Implementation
7
numerical data in order to reach to a conclusion. As it is a qualitative type of research in which
non- numerical data will be collected so therefore for this research, researcher will be using
thematic data analysis method.
Validity and reliability issues
It is extremely important to address issues of validity and reliability within a research so
that it can be made sure that all the data collected for the research as valid and are from reliable
sources. In order to increase reliability of the research same research methods are used for
increasing reliability of the research. No different methods were used for collection of data for
this research. Validity of the research was maintained by: selecting suitable sample method for
selection of sample population of the study, none of the respondents were pressurized for data
collection.
Resources requirement
Primary resources required for this research are respondents who will be participating
within the research and who are working within the chosen organization so that appropriate and
correct primary data can be collected by the researcher. For this survey results will be one of the
main required primary resources for the research. Secondary resources required for the research
are books, brochures, journals, magazines, newspapers, and books for literature review (Mays
and Pope, 2020).
Timeline
Project task Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7
Planning related
to project
Recruitment of
team
Review of
Literature
Session of
training
Implementation
7
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Evaluation of
performance
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performance
8
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REFERENCES
Books and Journals
Lindsey, R.B. and et.al., 2018. Cultural proficiency: A manual for school leaders. Corwin Press.
Gunningham, N. and Sinclair, D., 2017. Leaders and laggards: next-generation environmental
regulation. Routledge.
Green, J. and Thorogood, N., 2018. Qualitative methods for health research. sage.
Mays, N. and Pope, C., 2020. Quality in qualitative research. Qualitative research in health care,
pp.211-233.
Melnikovas, A., 2018. Towards an Explicit Research Methodology: Adapting Research Onion
Model for Futures Studies. Journal of Futures Studies. 23(2). pp.29-44.
Padgett, D.K., 2016. Qualitative methods in social work research (Vol. 36). Sage Publications.
Sahay, A., 2016. Peeling Saunder's Research Onion. Research Gate, Art, pp.1-5.
9
Books and Journals
Lindsey, R.B. and et.al., 2018. Cultural proficiency: A manual for school leaders. Corwin Press.
Gunningham, N. and Sinclair, D., 2017. Leaders and laggards: next-generation environmental
regulation. Routledge.
Green, J. and Thorogood, N., 2018. Qualitative methods for health research. sage.
Mays, N. and Pope, C., 2020. Quality in qualitative research. Qualitative research in health care,
pp.211-233.
Melnikovas, A., 2018. Towards an Explicit Research Methodology: Adapting Research Onion
Model for Futures Studies. Journal of Futures Studies. 23(2). pp.29-44.
Padgett, D.K., 2016. Qualitative methods in social work research (Vol. 36). Sage Publications.
Sahay, A., 2016. Peeling Saunder's Research Onion. Research Gate, Art, pp.1-5.
9

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