Leadership Report: Performance Monitoring, Analysis, & Recommendations

This report outlines a comprehensive plan for monitoring performance within a business context, specifically focusing on BBQFun. It details key milestones, responsible parties, and budgetary considerations, emphasizing the use of the PDCA cycle and stakeholder involvement. The report covers budgetary and financial performance, productivity performance using tools like Likert scales and journey mapping, and the impact of policies on employee performance. It also addresses the importance of reviewing milestones and targets, including specific dates for monitoring and necessary resources like CCTV and GPRS. Furthermore, the report identifies drawback areas such as unfamiliarity with the product line, communication issues, and policy violations, proposing remedial actions like financial and accounting systems, ERP, and balanced scorecard sheets. Finally, it presents a strategic approach to coaching and managing performance, utilizing checklists, templates, and need analysis, with a focus on enhancing awareness and skills through lectures, seminars, and practical training tests. The report concludes with recommendations aimed at improving overall performance and addressing identified weaknesses.

Running head: LEADERSHIP IN BUSINESS
Leadership of BBQFun
Name of the student:
Name of the university:
Author note:

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Table of contents
1. Plan for monitoring the performance.....................................................................................3
2. Identifying the drawback areas and proposing remedial actions...........................................6
3. Strategic approach towards coaching and managing performance........................................8
4. Operational plan status report................................................................................................9
Budgetary and financial performance..................................................................................10
Productivity performance.....................................................................................................10
Milestone achievements and performance against targets...................................................10
Recommendations for improvement....................................................................................10
5. Outline of the report and proposing recommendations........................................................10
Outline:.................................................................................................................................10
Recommendations................................................................................................................11
References................................................................................................................................13

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1. Plan for monitoring the performance
Milestone:
Action/objective
Date Person responsible Budget or
resources
To reduce the error
rates by 1%
10.2.2014 Sales and
Marketing
Manager
$25,000
To deliver the
order within three
days
5.3.2014 Service delivery
agents
$30,000
To increase the
sales revenue
quarterly
5.7.2014 Sales manager $50,000
Table 1: Action plan template for BBQfun
(Source: Prepared by the author)
Prior to the initiation of the activities, PDCA cycle would be considered for
developing the budgets. For this, stakeholders would be involved in the planning process
(Bolman and Deal 2017). The following are some of the essential components for monitoring
the performance:
 Budgetary and financial performance- Preparing the budgets on the software would
be effective in terms of improvising on the aspect of design thinking. As a matter of
specification, it would act assistance for BBQFun personnel to determine the net
value generated from the supplies (Boyd et al. 2017). For example, involving the
stakeholders in the process of developing reports on the budgets planned for taking
the businesses to the standards of the milestones. Keeping tracks of the expenses

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assumed is assistance in terms of averting the instances of excess cash flow from the
internal to the external environment.
 Productivity performance- Scoring the performance of the employees would be
beneficial for BBQFun towards estimating the future progress with the current trends.
Judging the performance based on the system utility would be effective in terms of
identifying the drawbacks, which needs to be modified. Strategic approach towards
organizing meetings would act as a wise approach towards executing the activity of
system utility value (DeConinck and DeConinck 2017). For this, targets would be
identified through journey mapping, which would be beneficial for specifying the
prospective sources through which profit margin can be enhanced. This target
specification would also be applicable while making the performance. Likert scale
would be used for measuring the performance of the employees. This measurement
would act assistance in making estimates for the future courses of action in the
workplace of BBQFun. This can be achieved through the assessment of the resources
and capabilities of the company. Within this, the main focus is on the assessing
whether the resources are used according to the plans and requirements.
 Contribution of the policies on employee performance- According to the terms and
conditions of the policies, the managers need to provide flexible working shifts to the
employees. This would assure them that their individual sentiments are respected.
However, in case of BBQFun, the employees are not acquainted with the operations
conditions of the product line. As a result of this, error rates in the operations are
higher, indicative of customer complaints (Demirtas and Akdogan 2015). Based on
the scenario, one of the productive recommendation would be reviewing the exposed
performance twice in one financial year.

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 Milestones and the targets- Reviewing the milestones achieved in sales department
would be a cornerstone towards assessing its feasibility. This measurements is further
assistance towards identified the drawbacks, which needs to be worked upon.
Calculation of the value generated would be a wise step in terms of the enhancing the
awareness regarding the paths to be covered for reaching to the benchmark level of
performance (Denhardt 2015). These targets would be revised twice annually, based
on which the performance plans would be simultaneously be revised. This would take
place once annually. In this, the main focus would be on the performance exposed
according to the identified and specified targets. Along with this, the formal
performance review would be conducted twice annually. Mention can be made of the
performance plan, which would be developed once annually.
 Dates for monitoring the performance-
Milestone:
Action/objective
Time
Financial reporting Completion by the
end of each quarter
Employee
performance
Compilation at the
end of each quarter
After preparation of the financial reports, they are sent to the higher authorities for
verification. These reports need to be aligned with the scores of the employee appraisal,
which is assistance towards estimating the future progress (DuBrin, 2015).
 Resources for monitoring- CCTV cameras would be installed for scrutinizing the
workplace activities. This tracking is vital for detecting the errors, which needs to be
modified. Along with this, GPRS would also be implemented for tracking the

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operations in the factories. For installing these devices, experts would be hired for
averting the issues of malfunctions and virus attacks. Maintaining consistency in
organizing investigations of the systems would be beneficial in terms of averting the
risks of cybercrimes (Henson 2016). Apart from this, human and physical resources
would be included for monitoring the performance, targets and the policies
developed. The physical resources, which would be included are-
1. Systems
2. IT equipments
3. Point of sales systems
The human resources, which would be considered are-
1. Stakeholders
2. Shareholders
 Progress reporting- The general manager would be briefed about the net value
generated. This briefing would act assistance in terms of assessing the effectiveness
of the exposed performance. Reporting the achieved targets of error rates would be
effective for gaining an insight into the ways and means through which
improvements can be achieved (Herrmann and Herrmann-Nehdi 2015). At the end of
each quarter, the progress would be reported to the Operations manager. Typical
components of this reporting would be-
1. Results of the regular performance management of the online staffs
2. Records with HR manager regarding the monitoring plan
3. Proposed recommendations
4. Revised plan
5. Lodging records of the monitoring plan and recommended action

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 Managing the performance of the online staffs- Tracking the online activities
would act as a cornerstone towards the preserving the confidentiality within the
organizational data. For this, installing security cookies and policies in the profile of
the clients and the customers would act as a wise step (Northouse 2018).
The retail team would be trained about the current sales trends 30th March Store manager,
sales and
marketing
Drafts of the progress report would be presented to the
Operations Manager at the end of each quarter.
Quarterly
beginning 30
March
Operations GM
The staffs in charge of the online stores would be provided with
rotational shifts. Along with this, they would be provided with
training regarding customer service.
Fortnightly
beginning 15
Jan
Sales and
Marketing
manager
2. Identifying the drawback areas and proposing remedial actions
Unfamiliarity with the product line operations is one of the areas, where BBQFun
needs to improve. The managers need to undertake scientific management theory for
calculating the gross value from the operations. Lack of proper communication channels
aggravates the complexities towards delivering the orders. Violation of the policies leads to
low morale among the employees, compelling them to switch brands (Paulienė 2017).
Typical evidence of this lies in the complaints of back pain, which aggravated the
complexities towards concentrating on the work. As there was inadequate time, most of the
employees hesitated to contact the others for completing the allocated duties and
responsibilities.
Improper approach towards the training programs added to the unfamiliarity of the
employees regarding the product line operations. Lack of support from the managers nullifies
the bureaucratic management theory. Along with this, it adds to the difficulties within the
parameter of the public relations (Northouse 2018). One of the striking facts is the absence of

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contingency plans, which lacks the evaluation. The following plan can be beneficial for
managing the performance:
Name/position: David
Peterson
Manager: Joseph Clarke Review
period: 10
months
Reference
from
operational
plan
Key result area Indicator of
success/
performance
By
whe
n
Statu
s
repor
t
1% error rate in
the online sales
service
15% Percentage of
information and
mistakes
4.2.2
014
In
progres
s
Delivery within
three days of
order
15 minutes Average time taken
for delivering the
orders
2.3.2
014
In
progres
s
Manager’s comments:
The target estimated for the online sales
and service is 1% and currently, the rate
of mistakes is 10%. Average time to
complete an online enquiry is 20 minutes.
Signature: Joseph Clarke
Date:
Staff member’s comments:
We lack effective resources for exposing
better performance. The managers are not
approachable, we aggravates our doubts
in terms of executing the tasks in an
efficient and effective manner
Signature: David Peterson
Date:
Table 2: Performance management plan

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(Source: Created by author)
The following recommendations can be productive in terms of enhancing the productivity of
BBQFun:
 Financial and Accounting Systems- this would an efficient tool for tracking the
developed budgets
 Enterprise Resource Planning- This component would act as an agent for merging
the accounts with the other departments
 Software for monitoring the performance- In this, Automated Performance
Monitoring Software would help the managers in tracking the individual performance
of the employees
 Balanced scorecard sheets- These sheets would act as a cornerstone in translating
the strategic plans into actions through the preservation of balance and stability in the
business operations (Herrmann and Herrmann-Nehdi 2015)
 Discussions and open forums- Discussions would reduce the concerns and worries
of the personnel regarding the difficulties, which they can face while executing the
allocated duties and responsibilities
 Observations- Observational learning can be implemented in the training of the
employees, which would be beneficial in enhancing their cognitive learning.
In case of the project related operational planning, there are options for monitoring the
activities in accordance to the time taken for achieving the milestones. This approach is an
addition to the weekly or monthly reviews for the performance exposed. This review
enhances the awareness about the implementation date. Providing training to the employees
is assistance in terms of developing proper approach towards the development of plans
regarding monitoring of the performance.

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3. Strategic approach towards coaching and managing performance
As a coach, I think considering checklists and templates are beneficial in terms of
controlling the performance of the employees. My primary duty would be to set targets,
within which I would be binding my coaching. After creating the plan, I would share it would
the managers for checking its effectiveness, feasibility and appropriateness. I think
conducting meetings would be beneficial in terms of reducing the concerns and difficulties,
which the employees might face while executing the allocated duties and responsibilities.
Here, I feel need analysis would be an effective option.
Employee: David Peterson
Coach/Manager: Joseph Clarke
Date of session: 1.2.2014-2.3.2014
Questions
Goal  To reduce the errors in performing the error rates
 To make the deliveries within 10 minutes of the orders
 To conduct self-assessment
Reality  Completing the tasks before the estimated time
 Approaching the trainers for clarifying the doubts
 Attending special lectures on basic management skills

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Options  Lectures
 Special classes
 Seminars
 Practical training tests
Will Lectures would enhance awareness about the basic skills to
upgrade the skills, knowledge and expertise. Practical training
tests would help me to assess the feasibility of the skills in terms
of the identified benchmarks. Seminars would make me aware of
the dynamics of workplace, which I need to remember while
executing the business operations.
Table 3: Coaching plan template
(Source: Created by the author)
As per the contingency plan, first of all I would enhance my awareness about the
potential errors, which is obstructing the sales productivity. In this, I would take notes and
develop charts, tables and graphs, which would develop authenticity in my approach towards
strengthening the data base. As a sequential step, I would transmit the data to the employees
in the form of presentation, which would enhance their visual skills regarding the current
error rates in the sales productivity.
Based on the collected data, my next step would be to set targets for coaching the
employees about the current scenario and how it is affecting the productivity of the
workplace of BBQFun. At regular intervals of training, I would take post training tests, which
would help me to assess the capability of the employees regarding making practical

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application of the learnt skills for executing the allocated duties and responsibilities. I would
score the performance of the employees, which would be reported to the managers. Based on
these scores, estimated would be made for organizing the future courses of action. In this, my
focus would be on aligning the performance of the employees to that of the identified and the
specified benchmark.
Adopting GROW model would be beneficial for me in terms of planning formal,
informal and side by side sessions for the employees. This is in accordance with the identified
and the specified requirements. Conducting planning well in advance would seem fruitful for
me, as it would act as an agent regarding aligning the performance with the aims and
objectives. Within this, I can point out the coaching sessions, which would be crucial for
enhancing the standards and quality of the operations in BBQFun. In the audit phase, I would
be requiring statistical data, materials and records of the employee performance, deliverable
message for the stakeholders. I feel notifying the stakeholders about the coaching would be
effective for enhancing their skills, knowledge and expertise.
Rating the performance of the employees in coaching would be beneficial for me in
making estimates about the future courses of actions, which needs to be undertaken for
upgrading the standards and quality of the performance. I feel that enough space needs to be
kept for discussions and negotiations. Rationality in this case would be effective in terms of
gaining loyalty, dependence and trust from the stakeholders.
4. Operational plan status report
Plan goal To increase the sales
revenue quarterly
Department Sales team
Plan objective To reduce the error
rates by 1%
Person responsible Sales manager