Report: Leadership and Management in Global Context - Brooklands Hotel

This report provides a comprehensive analysis of leadership and management approaches within a global context, using Brooklands Hotel as a case study. It begins by outlining the various functional areas of the hotel, including housekeeping, front office, accounting, human resources, and food and be...Read More

APPROACHES TO LEADERSHIP AND
MANAGEMENT IN A GLOBAL
CONTEXT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1) Functional areas of the company............................................................................................3
2) Importance of communication in leadership and management..............................................4
3) Drivers of globalisation..........................................................................................................5
4) Similarities and difference between leadership styles. ..........................................................5
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................8

INTRODUCTION
Leadership is a process that is followed by the leader to influence the behaviour,
attitude of the workers that are working in the organization. The report will be based on
Brooklands Hotel. The hotel is located in Surrey, London UK(Lisak, A. and Erez, 2015).
The report will outline various functional areas of the hotel, organization structure,
importance of interdepartmental communication. The Report will also describe similarities
and difference in styles of leadership. Further, it will also explain the leadership style which
is more suitable for global company.
MAIN BODY
1) Functional areas of the company.
There are various functional areas in Brooklands Hotel. They are as follows-
Housekeeping department- Housekeeping department of Brooklands Hotel is responsible
for maintaining the rooms of guests. Employees working in Housekeeping department helps
in creating a positive impact on the clients of the hotel.
Front office department- The employees working in Front Office department is
responsible for welcoming the clients of the hotel, carry the bags to hotel rooms, They
maintain direct contact with the guests of the hotel(Milanovic, 2016).
Accounting department- The accounting department of Brooklands Hotel is responsible
for performing various tasks such as preparing invoice for guests, reconciliation of accounts,
reporting financial reports and deals with financial institutions for obtaining finance etc.
Human Resource department- Human Resource department of Brooklands hotel plays a
major role in performing managerial functions such as recruiting the employees or the hotel.
Human resource manager is responsible for providing training and development to the staff
of hotel such as employees working in various departments etc.
Food and Beverage department- It is responsible for providing service of food to the
guest of the hotel. Chef is responsible for preparing food items for the clients of the hotel.
Hierarchy of management-
Proper hierarchy is important for controlling various functions of the departments of an
organisation. This helps to achieve the goals and objectives of the hotel. The hierarchy of
management in Brooklands Hotel is as follows-
General Manager-
The general manager of Brooklands Hotel is responsible for hiring workers for the hotel,
developing standard for performance of the employees. General Manager plays a major role
in developing strategies for the organisation and also helps in developing the financial plans
for finance department of the hotel.

Assistant General Manager-
Assistant General Manager of Brooklands Hotel plays an important role in maintaining
integration and coordination between various departments of the hotel. Assistant General
Manager helps in forwarding the records related with various departments to General
Manager of the hotel.
Employees of front office-
Front desk employees of the hotel are responsible for performing operations related with
front desk. The Manager of front office plays an important role in tracking the reservations,
provide directions to the agents etc.
Department of Food and Beverage -
The employees working in food and beverage department of Brooklands Hotel is responsible
for providing services related with food to the clients. Manager of the department is at the
top position then assistant manager, chef, agents etc(Steger, 2017).
2) Importance of communication in leadership and management.
Leadership communication refers to inspiring and influencing the workers of the
organisation through sharing the ideas and information with the help of good
communication skills.
Effective communication is essential for improving the efficiency of the leader or the
manager of the organisation.
 The manager and leader of Brooklands Hotel must have skills of effectively
communicating with the team members because this will helps to complete the
tasks assigned to the team members as well as also result in achieving the goals of
the hotel(Ghasabeh, Soosay, C. and Reaiche, 2015).
 Effective communication between the leader and subordinates of Brooklands Hotel
will help to lead the employees of the hotel. Excellent skills of the Leader of the hotel
will help to face every type of situations that may occur in future.
 The communication skills of Leader and Manager of Brooklands Hotel helps to
encourage the employees for making efforts to achieve organisation goals as well as
also help to influence the guests, business partners etc.
 Communication skills of Leader of the hotel plays an important role in creating good
environment that helps to motivate the staff for achieving the objectives of the
organisation.
Interdepartmental communication within the hotel-
Interdepartmental communication is a process through which various departments of
the firm communicate with each other.
For example- The interaction of front office with other departments like food and beverage,
marketing, human resource etc. helps to provide services of the hotel to the guests.

 Marketing department of Brooklands Hotel communicate with front office for
collecting the details regarding visitors that helps to develop marketing campaigns
and selecting media to target the clients for the hotel.
 Front office communicate with housekeeping department of Brooklands Hotel to
determine the availability of the rooms for the guests. For example- Front office
communicates with food and beverage department of the hotel through messages
regarding the expected number of guests to be register etc.
 This will help the manager of food and beverage department to meet out the needs
of the guests of the hotel.
 The communication between front office and security department of Brooklands
Hotel plays an important role in providing the facilities of the hotel.
3) Drivers of globalisation.
Globalisation refers to the process of integration between organisations, individuals,
governments etc. Globalization has emerge due to the growth in communication and
transportation facilities. Development in technology also contributed to the growth of
globalisation. Drivers of globalisation refers to the factors that contributes to the growth of
globalisation. These are as follows-
Technological changes-
Due to the advancement in technology related with production and distribution of goods and
services, improvement in communication technology has resulted in changes in business of
the companies. Improvement in technology has help hospitality industry to easily connect
with the visitors at global level. The advancement in technology helps in development of
various sectors like finance, agriculture, hotel industry etc.
Innovation in technology for transporting goods of the company helps to reduce the cost of
operations and also resulted in improvement in the technology. Advancement of technology
has help Brooklands Hotel to offer its facilities to the clients in effective and efficient way.
Reduction in barriers of investment-
Due to liberalization policy of the Government, the level of foreign direct investment has
been increased in various sectors. Liberalization has allowed foreign companies to invest in
the local companies such as companies in hotel industry etc.
Increase in foreign direct investment (FDI) helps in supporting the globalisation in production
as well as in globalisation of the markets of the country(Eriksen, 2018). The decline in
barriers related with investment and trade has resulted in improvement in production and
distribution facilities of the hotels. Therefore, it has become possible to offer goods or
services in different countries.

Decline in barriers of trade-
After the second world war, various countries have decided to remove the barriers that are
related with trading of companies in another countries. The development of General
Agreement on Tariff and Trade has resulted in decline of trade barriers. This has help to
increase the flow of funds in various industries like hospitality industry etc. It also helps to
improve the growth of world trade. Reduction in barriers also helps in development of the
economy of the country.
Competitive forces-
To remain competitive and to gain competitive advantage over other companies, the
companies in hotel industry like Brooklands Hotel is making efforts for making improvement
in marketing, communication etc. So that it will help the firm to increase its market share at
global level. If a company is not able to improve the products or services according to the
competition in that case, that firm cannot stay in the market for long time.
Increase in the competition level in the market motivates the companies to innovate new
products and services so that they can easily gain competitive advantage over other
companies.
4) Similarities and difference between leadership styles.
Leadership-
Leadership is an important function of the leader of an organization to provide
guidance, direction to the efforts of the team members to achieve the organizational
objectives.
Democratic leadership style-
Under this type of leadership, the leader gives authority to the followers for
participate in decision making of the organization.
Transformational leadership style-
Transformational leadership style is another approach that may be adopted by the
leader of an organization to determine the need of bringing changes in the organization.
Similarities between democratic and transformational leadership styles-
 Leader of the organization provides authority to the team members for performing
their task in effective way.
Difference between democratic and transformational leadership styles-
The difference between democratic style of leadership and transformational
leadership style are as follows-
Heading Democratic leadership style Transformational leadership style
Focus Democratic leader focuses on
involving each and every member
Transformational leader focuses on
promoting innovation in the working of the

of team in decision making(Doedel,
Krauskopf, B. and Osinga, 2015).
firm to improve growth and development
of the organization.
Authority In democratic leadership, the
authority is decentralised.
In transformational leadership, the
authority is not fully decentralised.
Example of leaders using leadership styles.
Example of the leader using democratic leadership style-
One of the example of leader that is using democratic leadership style is Alan Michael
Sugar. Alan is an entrepreneur, author etc(Bird, A. and Mendenhall, 2016). He was born in
London, UK. Alan is a successful entrepreneur because he started Amstrad which is an
electronic company(Hawkins, 2017).
Impact on organization-
The democratic style of leadership of Alan Sugar helps in the success and growth of
organization. The personality of the entrepreneur impacts the leadership style.
Impact on stakeholders-
Customers- Democratic style of leadership of Alan Sugar promotes the contribution
of decisions from team members in respect of the product, services. Also helps to improve
the quality of the product or service that firm is offering.
Example of the leader using transformational leadership style-
One of the example of transformational leader that has adopted transformational style of
leadership is Richard Branson. He is a businessman and founder of Virgin Group that is
controlling approx 400 companies.
Impact on organization-
The leader plays an important role in influencing the employees to work for realising
the vision of the Virgin Group.
Impact on stakeholders-
Customers-
Branson influences the employees to implement new changes in the organization.
This has motivated the employees as a result the relationship between workers and
customers will also improves.
Leadership style more suitable in global organization.
Global organization refers to an organization that performs its functions in different
countries. When a company is having manufacturing units and distributors for distributing
the products in various countries such as UK, Asia etc (Baruch, Altman, Y. and Tung, 2016).

Transformational leadership style is more suitable for global organization that are having
operations in different countries. This helps to influence the attitude of employees(Baruch,
Altman, Y. and Tung, 2016.).
Through transformational leadership, the leader provides motivation to employees to
communicate their ideas effectively for implementing changes to satisfy the demands of
customers at domestic as well as international level.

CONCLUSION
The above Report has outlined that housing department, food and beverage department,
front office, human resource department etc. The above Report has also described the
various positions in Brooklands Hotel such as general manager helps in hiring employees,
Assistant General Manager helps in maintaining coordination etc. The Report has also
explained the importance of communication in leadership for influencing the
employees,interdepartmental communication helps in offering services to the clients. The
Report has also outlined that competition, advancement in technology, decline in barrier of
trade etc. are major drivers of globalisation. It has also described similarities and difference
between democratic and transformational leadership.

REFERENCES
Books and Journals-
Baruch, Y., Altman, Y. and Tung, R.L., 2016. Career mobility in a global era: Advances in
managing expatriation and repatriation. The Academy of Management Annals. 10(1).
pp.841-889.
Bird, A. and Mendenhall, M.E., 2016. From cross-cultural management to global leadership:
Evolution and adaptation. Journal of World Business. 51(1). pp.115-126.
Doedel, E.J., Krauskopf, B. and Osinga, H.M., 2015. Global organization of phase space in the
transition to chaos in the Lorenz system. Nonlinearity. 28(11). p.R113.
Eriksen, T.H., 2018. Globalization. In Handbook of Political Anthropology. Edward Elgar
Publishing.
Ghasabeh, M.S., Soosay, C. and Reaiche, C., 2015. The emerging role of transformational
leadership. The Journal of Developing Areas. 49(6).pp.459-467.
Hawkins, P., 2017. Leadership team coaching: Developing collective transformational
leadership. Kogan Page Publishers.
Lisak, A. and Erez, M., 2015. Leadership emergence in multicultural teams: The power of
global characteristics. Journal of World Business. 50(1). pp.3-14.
Milanovic, B., 2016. Global inequality: A new approach for the age of globalization. Harvard
University Press.
Pieterse, J.N., 2019. Globalization and culture: Global mélange. Rowman & Littlefield
Publishers.
Steger, M.B., 2017. Globalization: A very short introduction(Vol. 86). Oxford University Press.
Online-
Transformational leadership. 2017. [Online] Available Through :
<https://www.mindtools.com/pages/article/transformational-leadership.htm>