Organizational Behavior: Building and Leading Effective Teams
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This report explores the strategies and elements required to build effective teams within an organization. It begins by defining the key factors that contribute to team effectiveness, such as commitment, communication, contribution, cooperation, change management, conflict management, and connection. The report discusses the concept of teamwork, highlighting the importance of responsibility allocation, team efficiency, and mutual support among team members. It also addresses the challenges that teams may face, including diverse skills and interests, poor communication, lack of leadership, conflict, role confusion, and a poor work atmosphere. The report concludes with recommendations for improving teamwork, such as establishing effective leadership, building a friendly environment, and cultivating open communication. This student-contributed document is available on Desklib, a platform offering a range of study tools and resources.

Running Head: ORGANIZATION BEHAVIOUR
Organization Behaviour
Organization Behaviour
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ORGANIZATION BEHAVIOUR
Table of Contents
Introduction................................................................................................................................3
How and who makes effective teams in an organization...........................................................4
Teamwork concept.....................................................................................................................4
Motivation of teamwork.............................................................................................................5
Challenges of team works..........................................................................................................6
Strategies needed for team work................................................................................................8
Recommendation........................................................................................................................9
Conclusion................................................................................................................................10
References................................................................................................................................11
ORGANIZATION BEHAVIOUR
Table of Contents
Introduction................................................................................................................................3
How and who makes effective teams in an organization...........................................................4
Teamwork concept.....................................................................................................................4
Motivation of teamwork.............................................................................................................5
Challenges of team works..........................................................................................................6
Strategies needed for team work................................................................................................8
Recommendation........................................................................................................................9
Conclusion................................................................................................................................10
References................................................................................................................................11

3
ORGANIZATION BEHAVIOUR
Introduction
This report discusses the how and who makes an effective team in an organization. It also
discusses the concept of teamwork. Moreover, this report presents the significance of
teamwork. It shows the challenges of teamwork in the organization. It presents the strategies
and recommendation for improving the teamwork at the working place.
How and who makes effective teams in an organization
In an organization, the effective team can play an imperative for accomplishing the task
systematically. A human resource manager and team leader can make an effective team at the
working place. An effective team considers different types of factors such as commitment,
effective communication, contribution, corporation, change management, conflict
management, and connection (Jaques, 2017). These factors are discussed below:
Commitment
In the current business scenario, teamwork is an important concept for an organization
because it can help to easily enhance their profitability and market share. Through this, an
organization can enable the employees to contribute their effort to accomplish the specified
goal. It can support to collect different ideas and concept at the working place. An
organization can get the positive result through commit the employees in the work (Goetsch,
et al., 2014).
Effective communication
Effective communication technique is significant to build the effective teams. In order to
comprehend the effectiveness of goal and way to accomplish the specified goal, teams might
create an adequate way of communication. There are different types of factors that are
considered in the effective communication like mellow conversation tones, willingness to
accept the opinion of others, improve the communication frequency, conflict management,
and decision making. Moreover, to make a foster team, an organization can satisfy the
ORGANIZATION BEHAVIOUR
Introduction
This report discusses the how and who makes an effective team in an organization. It also
discusses the concept of teamwork. Moreover, this report presents the significance of
teamwork. It shows the challenges of teamwork in the organization. It presents the strategies
and recommendation for improving the teamwork at the working place.
How and who makes effective teams in an organization
In an organization, the effective team can play an imperative for accomplishing the task
systematically. A human resource manager and team leader can make an effective team at the
working place. An effective team considers different types of factors such as commitment,
effective communication, contribution, corporation, change management, conflict
management, and connection (Jaques, 2017). These factors are discussed below:
Commitment
In the current business scenario, teamwork is an important concept for an organization
because it can help to easily enhance their profitability and market share. Through this, an
organization can enable the employees to contribute their effort to accomplish the specified
goal. It can support to collect different ideas and concept at the working place. An
organization can get the positive result through commit the employees in the work (Goetsch,
et al., 2014).
Effective communication
Effective communication technique is significant to build the effective teams. In order to
comprehend the effectiveness of goal and way to accomplish the specified goal, teams might
create an adequate way of communication. There are different types of factors that are
considered in the effective communication like mellow conversation tones, willingness to
accept the opinion of others, improve the communication frequency, conflict management,
and decision making. Moreover, to make a foster team, an organization can satisfy the
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ORGANIZATION BEHAVIOUR
employee by managing the conflict at the workplace and motivate them to meet the particular
objectives (Dietz, et al., 2014).
Contribution
A leader can contribute their best effort in the workplace due to getting a feasible result in the
adequate resources. A leader can also influence the other team member to perform better in
the workplace. Moreover, leaders also make enable the employee to share their ideas,
thoughts, and perception in the workplace to complete the specified task (Goetsch, et al.,
2014).
Corporation
A team leader can aid the team member by identifying their issues towards the goal. They can
also lead the team member to perform collectively for accomplishing same objectives and
obtain a feasible result. It can also be significant to make an effective team.
Change management
A leader can make different kinds of policies and norms to deal with changes at the working
place. They also convince to the employee for accept the change and complete their assign
work systematically. It can also be supportive to develop an effective team in the
organization (Dietz, et al., 2014).
Conflict management
A human resource manager and team leader critically understand the different culture of
people and improve their skills to successfully deal them. A leader can effectively manage
the conflict and make a team
Connection
For developing an effective team, a leader can make a connection with a team member. It can
support to develop a transparent relationship, which can assist to solve the problem of
ORGANIZATION BEHAVIOUR
employee by managing the conflict at the workplace and motivate them to meet the particular
objectives (Dietz, et al., 2014).
Contribution
A leader can contribute their best effort in the workplace due to getting a feasible result in the
adequate resources. A leader can also influence the other team member to perform better in
the workplace. Moreover, leaders also make enable the employee to share their ideas,
thoughts, and perception in the workplace to complete the specified task (Goetsch, et al.,
2014).
Corporation
A team leader can aid the team member by identifying their issues towards the goal. They can
also lead the team member to perform collectively for accomplishing same objectives and
obtain a feasible result. It can also be significant to make an effective team.
Change management
A leader can make different kinds of policies and norms to deal with changes at the working
place. They also convince to the employee for accept the change and complete their assign
work systematically. It can also be supportive to develop an effective team in the
organization (Dietz, et al., 2014).
Conflict management
A human resource manager and team leader critically understand the different culture of
people and improve their skills to successfully deal them. A leader can effectively manage
the conflict and make a team
Connection
For developing an effective team, a leader can make a connection with a team member. It can
support to develop a transparent relationship, which can assist to solve the problem of
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ORGANIZATION BEHAVIOUR
employees systematically. Consequently, an organization can be able to improve their
condition (Smither, et al., 2016).
Teamwork concept
A team is a group of person come together to meet a common goal in an appropriate manner.
Teamwork means that an individual will make effort to cooperate, using their personal skills
and offering constructive feedback. The team is determining as a communal term for several
different activities to enhance the social relationship and identify the responsibilities within
the group, often involving colligative goal (Ghasabeh, et al., 2015).
Motivation of teamwork
Teamwork can offer the opportunity to the company to understand how to function in the
group. The teamwork can be important for enhancing the growth of the organization. It can
facilitate the employee to interact with each other due to attain common goal of organization
(Susan, et al., 2015). There are certain factors that can be considered in the effective
teamwork such as allocation of responsibility, team efficiency, supports each other (Smither,
et al., 2016). These are discussed below:
Allocation of Responsibility
A team who operate effectively together comprehends the pros and cons of each member of
an employee. One of the major benefits of robust teamwork in the organization is that team
members and leaders at becoming skillful at classifying up goals, therefore, they are
completed by the most skilled person. It can be complex for the manager or executive to
identify which workforce can best perform in the organization (Wen, 2014).
Team Efficiency
The effective team can enhance the efficacy of team and accomplish the specified goal in
determining cost and time. In addition, it is also explained that in case, the specified task is
managed and operated by the effective team then there are more chances to complete the task
ORGANIZATION BEHAVIOUR
employees systematically. Consequently, an organization can be able to improve their
condition (Smither, et al., 2016).
Teamwork concept
A team is a group of person come together to meet a common goal in an appropriate manner.
Teamwork means that an individual will make effort to cooperate, using their personal skills
and offering constructive feedback. The team is determining as a communal term for several
different activities to enhance the social relationship and identify the responsibilities within
the group, often involving colligative goal (Ghasabeh, et al., 2015).
Motivation of teamwork
Teamwork can offer the opportunity to the company to understand how to function in the
group. The teamwork can be important for enhancing the growth of the organization. It can
facilitate the employee to interact with each other due to attain common goal of organization
(Susan, et al., 2015). There are certain factors that can be considered in the effective
teamwork such as allocation of responsibility, team efficiency, supports each other (Smither,
et al., 2016). These are discussed below:
Allocation of Responsibility
A team who operate effectively together comprehends the pros and cons of each member of
an employee. One of the major benefits of robust teamwork in the organization is that team
members and leaders at becoming skillful at classifying up goals, therefore, they are
completed by the most skilled person. It can be complex for the manager or executive to
identify which workforce can best perform in the organization (Wen, 2014).
Team Efficiency
The effective team can enhance the efficacy of team and accomplish the specified goal in
determining cost and time. In addition, it is also explained that in case, the specified task is
managed and operated by the effective team then there are more chances to complete the task

6
ORGANIZATION BEHAVIOUR
accurately and quickly (Longoni, et al., 2014). It permits the organization to gain the revenue
in quickly. Moreover, it is also evaluated that each department is comprehended of their
capabilities and the team can work collectively to meet the specified goal of the organization.
For example, Woolworth’s supermarket builds teamwork among employees to obtain the
feasible result (WOOLSWORTH GROUP, 2017). Moreover, Wesfarmers also practices the
team working their retail store to improve customer loyalty (Wesfarmers, 2017).
Support Each Other
An effective team member helps each other to make a positive atmosphere and attain the goal
of an organization. In addition, it is also analyzed that employees can support each other to
enhance their professional skills systematically. The team member can also trust each other
for making an effective relationship.
Challenges of team works
A team leader can face many challenges in the team such as diverse interest and skills, poor
communication, lack of leadership skills, lack of conflict management skills, ineffective work
atmosphere, and role confusion (Ghasabeh, et al., 2015). These are discussed below:
Diverse Skills and Interests
Lack of different skills and interest of employee can decline the growth of organization
because similar interests and skills can enable the company to complete the task quickly and
get a feasible result. Hence, an organization can determine the activity of team to complete
any specified goal. Select the group member who has varieties of different skills interest and
sets to attain the objectives and meet the reliable result (Dietz, et al., 2014).
Poor Communication
The communication is a key component when individual functions as a part of a group. In
case, a group member conducts their role as an independent one then communication can be
an important element. In addition, it is also found that if a team leader cannot communicate
ORGANIZATION BEHAVIOUR
accurately and quickly (Longoni, et al., 2014). It permits the organization to gain the revenue
in quickly. Moreover, it is also evaluated that each department is comprehended of their
capabilities and the team can work collectively to meet the specified goal of the organization.
For example, Woolworth’s supermarket builds teamwork among employees to obtain the
feasible result (WOOLSWORTH GROUP, 2017). Moreover, Wesfarmers also practices the
team working their retail store to improve customer loyalty (Wesfarmers, 2017).
Support Each Other
An effective team member helps each other to make a positive atmosphere and attain the goal
of an organization. In addition, it is also analyzed that employees can support each other to
enhance their professional skills systematically. The team member can also trust each other
for making an effective relationship.
Challenges of team works
A team leader can face many challenges in the team such as diverse interest and skills, poor
communication, lack of leadership skills, lack of conflict management skills, ineffective work
atmosphere, and role confusion (Ghasabeh, et al., 2015). These are discussed below:
Diverse Skills and Interests
Lack of different skills and interest of employee can decline the growth of organization
because similar interests and skills can enable the company to complete the task quickly and
get a feasible result. Hence, an organization can determine the activity of team to complete
any specified goal. Select the group member who has varieties of different skills interest and
sets to attain the objectives and meet the reliable result (Dietz, et al., 2014).
Poor Communication
The communication is a key component when individual functions as a part of a group. In
case, a group member conducts their role as an independent one then communication can be
an important element. In addition, it is also found that if a team leader cannot communicate
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ORGANIZATION BEHAVIOUR
effectively with group member then they cannot be able to meet the goal of an organization.
Hence, it can be said that the poor communication can create conflict at the working place
(Sacks, et al., 2015).
Lack of Leadership
A team has needed to appoint leaders who provide a right direction to the employees for
accomplishing the goal. In the team, lack of creative leadership style can become a major
challenge in the team development. In addition, it is also found that in the absence of
innovative leadership team cannot be able to obtain a feasible result. An effective leader can
commit them to control the performance of group member and help them as required
(Marsick, et al., 2015).
Conflict
In a team, conflict can be unavoidable. The way of managing the conflict can be more
important in the development of the team. An organization can invest their time and cost in
the training and development to improve the conflict management skills of both employees
and team leader. Effective skills of conflict management can positively impact on the growth
of business (Pinder, 2014).
Role Confusion
The role confusion can also be a major challenge for a team, therefore, it is mandatory for the
team leader to clarify the roles and responsibilities of the goal to meet the common goal.
Otherwise, the team cannot be able to meet organizational goal systematically. In case, each
member of the team is not awarded to their liability in the team then they cannot perform
better and it can decline the profitability of an organization. In addition, it is also addressed
that small business clearly defines the team member role due to avoiding the confusion issues
in the workplace. Along with this, they can also monitor the team member to successfully
assign the roles and responsibilities of the group member (Miner, 2015).
ORGANIZATION BEHAVIOUR
effectively with group member then they cannot be able to meet the goal of an organization.
Hence, it can be said that the poor communication can create conflict at the working place
(Sacks, et al., 2015).
Lack of Leadership
A team has needed to appoint leaders who provide a right direction to the employees for
accomplishing the goal. In the team, lack of creative leadership style can become a major
challenge in the team development. In addition, it is also found that in the absence of
innovative leadership team cannot be able to obtain a feasible result. An effective leader can
commit them to control the performance of group member and help them as required
(Marsick, et al., 2015).
Conflict
In a team, conflict can be unavoidable. The way of managing the conflict can be more
important in the development of the team. An organization can invest their time and cost in
the training and development to improve the conflict management skills of both employees
and team leader. Effective skills of conflict management can positively impact on the growth
of business (Pinder, 2014).
Role Confusion
The role confusion can also be a major challenge for a team, therefore, it is mandatory for the
team leader to clarify the roles and responsibilities of the goal to meet the common goal.
Otherwise, the team cannot be able to meet organizational goal systematically. In case, each
member of the team is not awarded to their liability in the team then they cannot perform
better and it can decline the profitability of an organization. In addition, it is also addressed
that small business clearly defines the team member role due to avoiding the confusion issues
in the workplace. Along with this, they can also monitor the team member to successfully
assign the roles and responsibilities of the group member (Miner, 2015).
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ORGANIZATION BEHAVIOUR
Poor Work Atmosphere
A team requires a particular place to meet. It requires to being noiseless and encouraging to
effective teamwork. An organization has a need to develop an adequate atmosphere to work
together and attaining the goal systematically.
Strategies needed for teamwork
In an organization, working together as a potation of the team could be challenging in the
circumstance of different personalities, work ethics, and goal. Effective approaches and
strategies can support the team member to handle the employees (Susan et al., 2015).
Communication
The effective communication can be a positive impact on the development of the team.
Through this strategy, a team leader facilitated the team member to share their opinion and
idea towards organization goal due to attain the goal systematically. Consequently, the
company can be able to get a favorable result (Patnaik and Kar 2014).
Collaboration
An effective leader can inspire the team member for collectively work and meet the common
goal in an appropriate manner. It can also help to positively influence the employees towards
their work. It can enhance the level of employee satisfaction due to enhancing the interest
level of people. Through this strategy, the employee can be able to make a robust relationship
with a team member, which can improve their personal and professional skill (Smither, et al.,
2016).
Recommendation
There are different kinds of recommendation that can improve the teamwork such as effective
leadership style, make an effective relationship among team member, and open
communication. These factors are discussed below:
Establish leadership
ORGANIZATION BEHAVIOUR
Poor Work Atmosphere
A team requires a particular place to meet. It requires to being noiseless and encouraging to
effective teamwork. An organization has a need to develop an adequate atmosphere to work
together and attaining the goal systematically.
Strategies needed for teamwork
In an organization, working together as a potation of the team could be challenging in the
circumstance of different personalities, work ethics, and goal. Effective approaches and
strategies can support the team member to handle the employees (Susan et al., 2015).
Communication
The effective communication can be a positive impact on the development of the team.
Through this strategy, a team leader facilitated the team member to share their opinion and
idea towards organization goal due to attain the goal systematically. Consequently, the
company can be able to get a favorable result (Patnaik and Kar 2014).
Collaboration
An effective leader can inspire the team member for collectively work and meet the common
goal in an appropriate manner. It can also help to positively influence the employees towards
their work. It can enhance the level of employee satisfaction due to enhancing the interest
level of people. Through this strategy, the employee can be able to make a robust relationship
with a team member, which can improve their personal and professional skill (Smither, et al.,
2016).
Recommendation
There are different kinds of recommendation that can improve the teamwork such as effective
leadership style, make an effective relationship among team member, and open
communication. These factors are discussed below:
Establish leadership

9
ORGANIZATION BEHAVIOUR
Team leaders should use the effective leadership style to develop the team. A team leader
should deeply understand the leadership style before developing the team. They should also
develop the transparent atmosphere at the workplace because of making an effective
relationship with an employee for long-term. The effective leadership style can help the
leader to perform the task systematically (Longoni, et al., 2014).
Build a friendly environment
A leader should also make a friendly atmosphere at the working place due to eliminating the
stress successfully. An organization and leader should try to learn skills of employees for
inspiring them to attain the goal. It can help to critically analysis the skills and competencies
of the workforce, which can help to gain the productivity of an organization. Friendly
atmosphere can enable the employee to share their real views towards the organizational goal
that can facilitate to meet the entire goal (Susan et al., 2015).
Cultivate open communication
A leader should also use the two-way communication where each member shares their
opinion and views too openly regarding the business. They are free to anytime discussion that
can gain the productivity of organization in less time and cost (Thompson, et al., 2014).
Conclusion
From the above analysis, it can be illustrated that team leader can play an important role in
developing the team. It is also analyzed that the human resource manager and team leader can
be accountable for making a successful team in the organization. A team leader considers as
commitment and effective communication. It is also addressed that teamwork can enable the
employees to work together for achieving the common goal. It can also be summarized that
the teamwork can be supportive to improve many areas of the team such as allocation of
responsibilities, team effectiveness; ideas flourish and support each other. Team leader can
ORGANIZATION BEHAVIOUR
Team leaders should use the effective leadership style to develop the team. A team leader
should deeply understand the leadership style before developing the team. They should also
develop the transparent atmosphere at the workplace because of making an effective
relationship with an employee for long-term. The effective leadership style can help the
leader to perform the task systematically (Longoni, et al., 2014).
Build a friendly environment
A leader should also make a friendly atmosphere at the working place due to eliminating the
stress successfully. An organization and leader should try to learn skills of employees for
inspiring them to attain the goal. It can help to critically analysis the skills and competencies
of the workforce, which can help to gain the productivity of an organization. Friendly
atmosphere can enable the employee to share their real views towards the organizational goal
that can facilitate to meet the entire goal (Susan et al., 2015).
Cultivate open communication
A leader should also use the two-way communication where each member shares their
opinion and views too openly regarding the business. They are free to anytime discussion that
can gain the productivity of organization in less time and cost (Thompson, et al., 2014).
Conclusion
From the above analysis, it can be illustrated that team leader can play an important role in
developing the team. It is also analyzed that the human resource manager and team leader can
be accountable for making a successful team in the organization. A team leader considers as
commitment and effective communication. It is also addressed that teamwork can enable the
employees to work together for achieving the common goal. It can also be summarized that
the teamwork can be supportive to improve many areas of the team such as allocation of
responsibilities, team effectiveness; ideas flourish and support each other. Team leader can
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ORGANIZATION BEHAVIOUR
face many challenges at the time of developing the team hence they can use many strategies
to avoid these issues and make an effective team at the working place.
ORGANIZATION BEHAVIOUR
face many challenges at the time of developing the team hence they can use many strategies
to avoid these issues and make an effective team at the working place.
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ORGANIZATION BEHAVIOUR
References
Dietz, A. S., Pronovost, P. J., Mendez-Tellez, P. A., Wyskiel, R., Marsteller, J. A.,
Thompson, D. A., & Rosen, M. A. (2014). A systematic review of teamwork in the
intensive care unit: What do we know about teamwork, team tasks, and improvement
strategies?. Journal of critical care, 29(6), 908-914.
Ghasabeh, M. S., Soosay, C., & Reaiche, C. (2015). The emerging role of transformational
leadership. The Journal of Developing Areas, 49(6), 459-467.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence.
Upper Saddle River, NJ: Pearson.
Jaques, E. (2017). Requisite organization: A total system for effective managerial
organization and managerial leadership for the 21st century. UK: Routledge.
Longoni, A., Golini, R., & Cagliano, R. (2014). The role of New Forms of Work
Organization in developing sustainability strategies in operations. International
Journal of Production Economics, 147, 147-160.
Marsick, V. J., & Watkins, K. (2015). Informal and Incidental Learning in the Workplace
(Routledge Revivals). UK: Routledge.
Miner, J. B. (2015). Organizational Behavior 1: Essential theories of motivation and
leadership. UK: Routledge.
Patnaik, M., & Kar, A. K. (2014). Employee satisfaction and HR practices in the private
technical institutions of Odisha: An empirical study in Bhubaneswar. International
Journal of Organizational Behaviour & Management Perspectives, 3(2), 918.
Pinder, C. C. (2014). Work motivation in organizational behavior. USA: Psychology Press.
Sacks, G. D., Shannon, E. M., Dawes, A. J., Rollo, J. C., Nguyen, D. K., Russell, M. M., &
Maggard-Gibbons, M. A. (2015). Teamwork, communication and safety climate: a
ORGANIZATION BEHAVIOUR
References
Dietz, A. S., Pronovost, P. J., Mendez-Tellez, P. A., Wyskiel, R., Marsteller, J. A.,
Thompson, D. A., & Rosen, M. A. (2014). A systematic review of teamwork in the
intensive care unit: What do we know about teamwork, team tasks, and improvement
strategies?. Journal of critical care, 29(6), 908-914.
Ghasabeh, M. S., Soosay, C., & Reaiche, C. (2015). The emerging role of transformational
leadership. The Journal of Developing Areas, 49(6), 459-467.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence.
Upper Saddle River, NJ: Pearson.
Jaques, E. (2017). Requisite organization: A total system for effective managerial
organization and managerial leadership for the 21st century. UK: Routledge.
Longoni, A., Golini, R., & Cagliano, R. (2014). The role of New Forms of Work
Organization in developing sustainability strategies in operations. International
Journal of Production Economics, 147, 147-160.
Marsick, V. J., & Watkins, K. (2015). Informal and Incidental Learning in the Workplace
(Routledge Revivals). UK: Routledge.
Miner, J. B. (2015). Organizational Behavior 1: Essential theories of motivation and
leadership. UK: Routledge.
Patnaik, M., & Kar, A. K. (2014). Employee satisfaction and HR practices in the private
technical institutions of Odisha: An empirical study in Bhubaneswar. International
Journal of Organizational Behaviour & Management Perspectives, 3(2), 918.
Pinder, C. C. (2014). Work motivation in organizational behavior. USA: Psychology Press.
Sacks, G. D., Shannon, E. M., Dawes, A. J., Rollo, J. C., Nguyen, D. K., Russell, M. M., &
Maggard-Gibbons, M. A. (2015). Teamwork, communication and safety climate: a

12
ORGANIZATION BEHAVIOUR
systematic review of interventions to improve surgical culture. BMJ Qual Saf, 24(7),
458-467.
Smither, R., Houston, J., & McIntire, S. (2016). Organization development: Strategies for
changing environments. Routledge.
Susan G. Cohen, Diane E. Bailey, R. (2015). What Makes Teams Work: Group Effectiveness
Research from the Shop Floor to the Executive Suite, Journal of Management, Vol 23,
Issue 3, pp. 239 – 290.
Wen, H. (2014). Nature, characteristics and ten strategies of a learning
organization. International Journal of Educational Management, 28(3), 289-298.
Wesfarmers (2017). About us. Retrieved from: http://www.wesfarmers.com.au/our-
businesses/our-businesses
WOOLWORTH GROUP (2017). About us. Retrieved from:
https://www.woolworthsgroup.com.au/page/community-and-responsibility/group-
responsibility/corporate-responsibility
ORGANIZATION BEHAVIOUR
systematic review of interventions to improve surgical culture. BMJ Qual Saf, 24(7),
458-467.
Smither, R., Houston, J., & McIntire, S. (2016). Organization development: Strategies for
changing environments. Routledge.
Susan G. Cohen, Diane E. Bailey, R. (2015). What Makes Teams Work: Group Effectiveness
Research from the Shop Floor to the Executive Suite, Journal of Management, Vol 23,
Issue 3, pp. 239 – 290.
Wen, H. (2014). Nature, characteristics and ten strategies of a learning
organization. International Journal of Educational Management, 28(3), 289-298.
Wesfarmers (2017). About us. Retrieved from: http://www.wesfarmers.com.au/our-
businesses/our-businesses
WOOLWORTH GROUP (2017). About us. Retrieved from:
https://www.woolworthsgroup.com.au/page/community-and-responsibility/group-
responsibility/corporate-responsibility
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