Human Capital and Leadership Strategies: Cafe Concerto Report

This report provides a detailed analysis of human capital management and leadership strategies at Cafe Concerto, a UK-based coffee shop. It begins with an introduction to the importance of managing human capital and its impact on organizational sustainability. Task 1 analyzes Cafe Concerto's approach to human resource management, drawing on the resource-based and integrated models. Task 2 examines the recruitment and selection processes, offering recommendations for improvement. Task 3 explores various human resource development approaches and suggests enhancements. Task 4 delves into classic motivation theories, proposing a hybrid motivational theory. Task 5 focuses on effective leadership considerations and approaches to improve the working environment. The report concludes with a summary of findings and recommendations, supported by relevant references. The report aims to provide insights into effective human capital management and leadership practices within the context of Cafe Concerto.

Managing Human Capital and
Leadership

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Drawing on relevant models, analyse the approach of the company to the management of its
human resources..........................................................................................................................1
TASK 2............................................................................................................................................3
Recruitment and selection process of define organisation in order to gain better candidate with
suitable recommendation............................................................................................................3
TASK 3............................................................................................................................................5
Various approaches of Human resource development with signified suggestions to improve
them.............................................................................................................................................5
TASK 4............................................................................................................................................6
Classic theories of motivation with creation of a hybrid theory of motivation..........................6
TASK 5............................................................................................................................................9
Effective leadership consideration with appropriate approach for a leader to improve working
.....................................................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Management is an essential and core part of business which need to assess and
understand by managers of a company better so that each and every define working aspect get
accomplish properly (Arena and Uhl-Bien, 2016). Thus, if a management will lead to made less
focus on their working individual then chance of their employee turnover enhancement would be
rise in frame. Thus, it is really essential to manage human capital properly which further enable
in accomplishing each and every target better so that sustainability could be manage and
maintain in signified manner. This, project is based on managing human capital and leadership in
Cafe Concerto whom are one of a famous coffee shop of UK and have good market base as well.
Now, they become leading coffee shop of UK and want to manage their human capital better. In
such aspect, they just want to analyse certain number of things. The first thing will be related
with approach of a company in order to manage human resource properly. Along with this, it will
also going to describe about recruitment and selection process of a company with effective
recommendation. Moreover, various approaches of human resource development will also get
facilitate with suitable hybrid motivational aspects. Thus, leaders need to be effective in frame so
that they could motivate each and every individual better which further facilitate in maintain and
managing things in definite frame of course.
TASK 1
Drawing on relevant models, analyse the approach of the company to the management of its
human resources
One of the prime goal of Cafe Concerto is to control superb merchandise and ventures to
clients with a specific end goal to fulfil them and urge them to visit once more. It is the
obligation of human asset chief to outline and execute best procedures and in addition select
proper model for firm with the goal that tasks can be performed in a viable and productive way.
Chairman ought to guarantee that arrangements and techniques are outline in such way that these
gives advantages to organization in future (Cascio, 2018). Legitimate execution of these systems
guarantees change in execution of workforce and additionally firm. Essentially, 2 sorts of human
resource models are there that are used by organization at the season of playing out their business
tasks whom are characterise as follow in define frame of manner:
1

 RESOURCE BASED MODEL: Basis of this approach is reward trade effort system and
in this, associates are considered as a fundamental resource by administration and they
deal with their work force in a definite way. It is expressed in this model, if business
organisation has great innovation and have accessible all the required assets alongside
that then it gives a capacity to workers to perform in more successful way and
accomplish better results. Show likewise expresses that if workforce have great learning
and skills at that point, they can possibly manage focused edge to organization over their
opponents (Chadwick, 2017). Distinctive work capabilities are misused by this approach.
Cafe Concerto could utilise this framework in better manner where it is really essential to
maintain and manage things in better manner so that effective outcome could be resource.
 INTERGRATED MODEL: This framework is an addition of resource and controlled
based model along these lines, it chiefly points on talking about around 2 basic
measurements of human resource administration procedure, i.e., "Locus of control" and "
Acquisition and advancement". Previous parts are said in regards to the degree to which
systems of human asset are used to create human capital, that is, improvement of labour.
Firm ought to significantly stress on advancement of inside asset rather then outer
elements. While last factors advises about the level to which procedures of HR are used
to keep underscore on observing of labour to enhance their execution (Chuang, Jackson
and Jiang, 2016).
Both these approaches need to utilise by human resource manager of Cafe Concerto so
that they could maintain and facilitate effective workforce. With such aspects assistance chances
to maintain and facilitate better things could become possible in nature. This result in claiming
and defining better descriptive things so that effectiveness and efficiency could be maintain and
manage. With resource based model human resource of a company get manage in determined
manner. On the other hand, integrated model facilitate to control things better as well as to
manage resources in define manner. This will result in proclaiming signified outcome so that
human resource get manage at workplace of Cafe Concerto in signified manner of frame.
2

TASK 2
Recruitment and selection process of define organisation in order to gain better candidate with
suitable recommendation
Recruitment is termed and define as process where an individual get evaluate legitimately
and attempt to connect the best competitor whom is appropriate for configure work profile. In
spite of the fact that, by surveying better and powerful individual, such hopeful landed chose for
characterize position profile (Heraty, Michailova and Morley, 2016). For overseeing and
characterizing better human asset administration, it is extremely fundamental to create proper
and appropriate enlistment and determination system so things prompt attracted out better and
clear way of edge. A suitable enlistment and choice process encourage things in strong way with
the goal that such sort of hopeful get chosen whom can possibly draw better and successful
things in casing of thought.
Accordingly, a proper and viable recruitment and selection process encourage strong
aspects prompt occur in outline way. This bring about announcing more qualified outcomes in
nature of result. Each association have their characterize example of recruitment and selection
based on what applicant land chose for position profile. This empowers in better key human asset
administration for every single characterize association.
Cafe Concerto is one of a well known restaurant in UK, whom take part in giving and
delivering better quality products at every range to single person. They have their own approach
of recruitment and selection which used to depict as underneath keeping in mind the end goal to
encourage and draw better and compelling possibility for characterize work position. This
procedure used to pass on every single person which encourage and aid in snatch such person
whom can possibly do and perform right things (Joo, Lim and Kim, 2016). The recruitment and
selection process of a company have certain aspects and criteria which a person need to pass.
The first round is aptitude test where potential and thinking aspect get understand. The next
round would be HR under which skills get evaluated in better manner. Thus, a team leader
perform their work and at last manager of a company take interview at final level which required
to pass. Aptitude test: The first round begin with aptitude test where an individual understanding
and analytical skills get interpret better. It is really essential to determine a person ability
to perform better things so that definite outcome could be resource properly. Once the
3

aptitude test would get clear out which define questions related with various customers
attribute then a person become able to pass on second round. Like how a person would
treat moody user whom talk and behave inappropriate frame. Thus, such kind of
questions get asked in aptitude test of a person. Human resource manager: On the second level of interview, HR manager of a company
would take active participation. HR decide correspondence aptitude, learning ability and
in addition example of reasoning such applicant. In the event that they found that such
individual can possibly draw things better and oversee exercises then it would incline
toward for next round (Kasemsap, 2016). Along these lines, it get assessed that such
individual have administration abilities or not. This help in attracting things better and
decide casing of way. Thus, HR manager of Cafe Concerto used to perform such stances
in better and deliberative manner where each and every consideration get evaluated
properly. Once, HR determine an individual better then such person get transfer to the
third round of team leader where questions related with work get asked. Team Leader: Next round is only a convention where an individual get comprehend in
more profundity freedom and required a senior individual choice for determination. In
any case, this isn't an end if team leader not found that specific fitting towards work
position then they get dismissed also. Along these lines, it is extremely fundamental to
attract things better and decided way so such round would likewise get clear in outline
(Lanvin and Evans, 2016). Henceforth, TL assess every last thought of such individual
appropriately and make a few inquiries in regards to circumstances, work profile and may
related with capability. Consequently, they have to comprehend in more better and
decided way for long haul venture working.
 Manager: The last round of the recruitment and selection process would be managerial
round. Here, an individual start interacting with senior manager of a company so that
better convention would made among them. Thus, manager of a Cafe Concerto evaluate
that such person is able to manage things proper or not. Thus, if manager found that such
individual is not appropriate and do not have better skills to perform task then such
candidate got rejected on frequent course of manner.
Cafe Concerto would use to follow such steps and attribute properly so that they could
recruit and select such individual whom have potential to perform things in better manner. It
4

enable them in gaining competitive edge so that better performance would get done in easy
manner. This will facilitate in accomplishing targets so that all define objectives would be
achieve in define framework.
TASK 3
Various approaches of Human resource development with signified suggestions to improve them
Human resource development is a major thing which facilitate a business to manage their
workforce in signified manner (Mayo, 2016). It is really essential to manage human capital
properly so that define and signified outcome could be accomplish with every near course of
moment. Human resource development deliberate and fitting exercises which has been planned
by association keeping in mind the end goal to give its individuals legitimate learning and
abilities so they effectively meet with their present and future necessities. Modern HRD is
consider all things considered process in which endeavours is made so as to expanding aptitudes,
information and abilities of workers. Different exercises which are incorporated into Human
asset office are preparing advancement, vocation improvement, training and progression
arranging. Strategic human resource framework approach: This is consider as proper approach in
which distinctive sorts of techniques has been planned keeping in mind the end goal to
expand the aptitudes and capacities of workers (Petrick, 2017). This practices in HRD
help in expanding the efficiency and effectiveness of representatives that assistance in
improving all the gainfulness and returns of business. Integrative framework: This approach is consider as legitimate key HRM approach and
their primary spotlight is on enhancing the general execution of workers. Under this three
ways is engaged I.e. Building capacities of association, satisfactory fulfilment to workers
and give appropriate shape to representatives. Further, their principle criteria is to build
up the entire arrangement of human asset inside the association. PCMM Approach: It is consider as individuals ability development display which is
work by organization keeping in mind the end goal to manage diverse programming and
the principle objective in regard of utilizing this approach is to get a definitive advantages
and better results in future. Encourage administration endeavour to create activity of
dynamic support among representatives so they persuade to do work with appropriate
5

viability. This is most ideal method for holding the representatives in association for
longer period and it is likewise said that development level comprise of different process
zones that assistance in distinguishing group identified with workplace. HRD Score card approach: This is consider as exceptionally successful approach that go
about as connection between the entire administration of HR office and set standard for
objectives and targets (Popescu, Comănescu and Sabie, 2016). These are for the most part
those HR hones which is utilized as a part of request to upgrade every one of the abilities
and capacities of representatives and further entire administration of Cafe Concerto
utilizing score card procedures keeping in mind the end goal to gauge the day by day
execution and furthermore to improve general conduct of workers that assistance in
accomplishing every one of the objectives and targets of business.
 Integrated system approach: This is consider as exceptionally viable approach which is
utilized by Baxter heath mind with a specific end goal to create and execute human asset
improvement framework in legitimate sufficient way. Further, strategies and techniques
connected toward the starting stage and primary point is to accomplish objectives and
target of business in appropriate way (Riccucci, 2017).
These all re essential approaches which could be utilise by managers of cafe Concerto so
that they could maintain and manage effective human resource force. This enables and facilitate
to made better development of each and every individual better so that signified outcome could
be assess in better period of course. This will result in proclaiming better and effective outcome
and results in frame of reference.
TASK 4
Classic theories of motivation with creation of a hybrid theory of motivation
Human resource manager assume a critical part in an association where they have assume
an essential part keeping in mind the end goal to oversee work environment appropriately. There
is a need to survey things better and in fitting casing so every single individual wind up spurred
towards work and property legitimately. In this way, to make a man roused towards working and
destinations, there are different motivational methodologies could be use. Such methodologies
are useful in overseeing thought better with the goal that successful and fitting evaluation
complete in decided way. Cafe Concerto is one of a smallest restaurant in UK whom have better
6

and best number of representatives. In this manner, organisation required to decide great
hypothesis of inspiration legitimately with the goal that they could encourage powerful and
better working at work environment which encourage and bolster in achieving every single target
better and in decide way.
Following are the sure number of hypotheses of inspiration whom consider and
characterize under the great hypothesis of inspiration. Exemplary hypotheses are building
hinders for future situated speculations with the goal that better and decided appraisal complete
(Secundo and et. al., 2016). Albeit, great hypothesis of inspiration incorporates chain of
command of requirements from Abraham Maslow and the two-factor hypothesis from Frederick
Herzberg. A fundamental thought on such hypotheses is reflected as take after and in decided
edge with the goal that compelling evaluation could complete in characterize course of casing:
 Maslow Theory of Hierarchy needs: This hypothesis is useful keeping in mind the end
goal to made an individual spurred towards working with the goal that better support
complete and perform. It is extremely basic for administrators of an organization to
assess and appraise about fitting inspiration with the goal that an individual turn out to be
more energize towards the things which they truly need to accomplish. This encourage in
achieve all characterize objectives and targets better by satisfy all needs and needs of
people. Consequently, administration could use this system keeping in mind the end goal
to keep up and oversee thought better (Smith, Lewis and Tushman, 2016). In spite of the
fact that, this property significantly have five components included which imply and
empower in manage a man conduct appropriately and made them fulfilled too.
Abraham Maslow proposed five various types of human needs, starting with the most
fundamental: survival. Physiological necessities, for example, nourishment and safe house, are
trailed by needs identified with well-being. Next, there are necessities of adoration and having a
place. Fourth, people have necessities of regard, for example, the requirement for being regarded.
The last need in the chain of command is simply the need realization (satisfying one's potential).
Subsequently, all such thought is extremely fundamental to decide appropriately with the goal
that better and characterize thought could be assessed in configuration outline. Cafe Concerto
managers of human resource need to decide this angle in better and implied way, so they could
use this edge better which empower and boost them in achieving goals appropriately. This
encourage business administrators to spur their staff people which empower and bolster in
7

overseeing human capital at work environment. This need to survey and see appropriately and in
addition such factors need to use by HR director of an organization in configuration outline.
 Two factor theory: Another motivational hypothesis which bolster chiefs of an
organization to support their workforce would be two factor hypothesis. This hypothesis
of Hezberg characterize that there are just sure number of aspects assessed which causes
job fulfilment for an employee where as specific factors likewise get assessed which used
to cause disappointment too. The first and fundamental variables which used to made an
individual fulfilled would be execution, acknowledgement, work status, obligation. All
these empower and support to made an individual fulfilled towards working. This propel
them in better way so odds of inferring helpful quality complete. Then again, certain
components and perspectives additionally get assessed which made a man disappointed
in regards to work. Such viewpoints on which chiefs of human asset need to work will
work condition, strategies and guidelines, representatives property and so on (Stein,
2017). Bistro Concerto administration need to decide this viewpoint in better way with
the goal that they could deal with every last angle which additionally empowers them to
oversee viable inspiration towards every last individual appropriately.
Hybrid Theory of motivation: This is one of an attribute which used to craft for a
purpose by combining both classic theories in better manner. Here first thing would be related
with Maslow theory of motivation on the other hand Hezberg Theory of motivation also get
assess in better frame. Hence, on the attribute of both of them, suitable consideration get frame
for Cafe Concerto which simplify as follow:
 When great hypotheses of inspiration get assessed, a mixture thought get made which
help and support in characterizing perspectives better so Cafe Concerto directors would
use them legitimately and keep up powerful inspiration in their eatery for increasing
aggressive edge and to encourage their human asset workforce too.
 The main thing which need to comprehend by directors of an organization is decide
requirements of every single individual better. Based on such motivational components, it
would straightforwardly bolster in using two factor hypothesis. Here, they begin
examining representatives fulfilment viewpoints which used to spur them like giving
better working condition which is a commonly part of mental needs of a man to decide
such condition where they could work appropriately. Consequently, this is a piece of
8

cross breed hypothesis on which every single individual used to play out their work better
and in decided way.
TASK 5
Effective leadership consideration with appropriate approach for a leader to improve working
Leader is define as such individual whom guide the entire team in a determined manner so
that better things get done. Although, leaders always enable in facilitating things better so that
each and every associate could work in define and determined manner. Thus, with appropriate
and suitable support of associates and things get done by leaders of a company employees could
work with more motivation because such person guide them as well as inspire them in signified
manner.
Leadership is a quality or style which enable and support an individual to become a good
leader. Although, they perform a single thing which used to facilitate better and determined
things in frame of reference. A good leader always try to motivate their team as well as inspire
them for future oriented things so that effective and beneficial attribute could be explained in
define frame of manner. Cafe Concerto leaders need to improve their working attribute through
learning and determine each and every single aspect of leadership so that they could maintain
human workforce better. This will result in claiming effective and beneficial outcome so that
targets could get accomplish properly. This enable in controlling employee turnover as well as
better management of human resource get done.
Cafe Concerto leaders have certain qualities and characteristics which need to determine
properly so that better and signified objective and working get done. Thus, all such aspects and
attribute need to understand and consider properly so that beneficial gain could be opt for long
period of course. Influence: An effective leader is one whom have potential to influence others. A true
leader is one whom used to motivate others as well as influence each and every
individual better so that determined and signified outcome could be gain. A true leaders
always motivate their team to work in ever changing dynamic environment which
facilitate and define as major reason behind influence. Thus, Cafe Concerto Leaders need
to be influencer in nature so that they could easily turn around working of their
employees and made them more dictated towards working.
9

 Integrated: Many associates expressed that their pioneer should be incorporated in nature
who is straightforward, reasonable and have confidence towards group. Consequently,
this is another quality which need to deal with by Baxter organization pioneers. Pioneers
of such affiliation required to be straightforward with their representatives so they could
work in more characterize and successful way which help with achieving targets better.
Cafe Concerto leaders need to integrate each and every working operations of business
properly so that they could assess and accomplish targets better. This result in deriving
beneficial and effective gain in nature so that suitable assessment get done. Faith towards team: A leader always have faith and trust towards employees of a
company. Although, such courage and faith towards team enable and support in
accomplishing all targets better and in determined manner. Thus, with such honest faith
and trust chances to become sustain at define market world could become possible in
nature. This will result to Cafe Concerto in order to accomplish their targets better and in
define manner so that better assessment get done in deliberative manner.
 Decision making: Another aspect of better leadership would be decision making. A true
leader is one who always used to take decision and judgement in difficult time when it
really required most. Cafe Concerto leaders need to work on their skill and attribute of
decision making aspect so that they could take beneficial and effective judgement in
frame through which chances of deriving beneficial and really essential aspect get done.
Although, leader of Cafe Concerto could utilise democratic approach of leadership where
dictatorship outcomes are less in nature. It is really essential to determine such aspect and
attribute in frame where they get supportive feedback from employees. Leaders need to be
democratic in nature where they have to take suggestion from each and every individual better
and then work in definite direction. Although, Cafe Concerto leaders required to take grant from
their associates to improve working practices. This enable and support them to do things better
where employees start providing their views in define frame or nature. This result in proclaiming
better and signified outcome in nature or frame.
CONCLUSION
It get concluded from the project that administration of human capital isn't a simple thing
and need to comprehend by HR manager of an organization. There are different thought are
connected with this angle where HR supervisor, Leader need to take dynamic cooperation in
10

every last thought. In this way, with this assessment, approach through which administration can
oversee human asset of an organization complete. This get perform through powerful
administration of motivation approaches like Maslow and Hezberg. This contribute in overseeing
human capital at work environment. For the most part organization have their own particular and
positive example of enlistment and choice which empowers in overseeing things better and in
successful way. Consequently, a pioneer should be steady in nature and in addition apply
majority rule model of approach in outline with the goal that lift up of assurance of sensitive
could improved way. Every one of these things need to comprehend by administration of an
organization with the goal that they could enhance functioning and in addition execute such
thought which encourage better working administration and practices. This help in made them
focused in nature of casing.
11

REFERENCES
Books and Journals
Arena, M. J. and Uhl-Bien, M., 2016. Complexity leadership theory: Shifting from human capital
to social capital. People and Strategy. 39(2). p.22.
Cascio, W., 2018. Managing human resources. McGraw-Hill Education.
Chadwick, C., 2017. Toward a more comprehensive model of firms’ human capital
rents. Academy of Management Review. 42(3). pp.499-519.
Chuang, C. H., Jackson, S. E. and Jiang, Y., 2016. Can knowledge-intensive teamwork be
managed? Examining the roles of HRM systems, leadership, and tacit
knowledge. Journal of management. 42(2). pp.524-554.
Heraty, N., Michailova, S. and Morley, M. J., 2016. Managing human resources in Central and
Eastern Europe. Routledge.
Joo, B.K., Lim, D. H. and Kim, S., 2016. Enhancing work engagement: The roles of
psychological capital, authentic leadership, and work empowerment. Leadership &
Organization Development Journal. 37(8). pp.1117-1134.
Kasemsap, K., 2016. Analyzing the roles of human capital and competency in global
business. International perspectives on socio-economic development in the era of
globalization. pp.1-29.
Lanvin, B. and Evans, P., 2016. The Global Talent Competitiveness Index. INSEAD Business
School, Adecco Group and Human Capital Leadership Institute.
Mayo, A., 2016. Human resources or human capital?: Managing people as assets. Routledge.
Petrick, J., 2017. Total quality in managing human resources. Routledge.
Popescu, G. H., Comănescu, M. and Sabie, O. M., 2016. The role of human capital in the
knowledge-networked economy. Psychosociological Issues in Human Resource
Management. 4(1). pp.168-174.
Riccucci, N. M. ed., 2017. Public personnel management: Current concerns, future challenges.
Routledge.
Secundo, G., and et. al., 2016. Managing intellectual capital through a collective intelligence
approach: An integrated framework for universities. Journal of Intellectual Capital.
17(2). pp.298-319.
Smith, W. K., Lewis, M. W. and Tushman, M. L., 2016. Both/and” leadership. Harvard Business
Review. 94(5). pp.62-70.
Stein, G., 2017. And Now What? A Guide to Leadership and Taking Charge in Your New Role.
Emerald Publishing Limited.
Online
Two Factor Theory by Frederick Herzberg. 2018. [Online]. Available
through :<https://www.toolshero.com/management/two-factor-theory-herzberg/>.
12 Characteristics of Effective Leadership. 2018. [Online]. Available through
:<https://thethrivingsmallbusiness.com/characteristics-of-effective-leadership/>.
12