Leadership Management: Case Study Analysis and Servant Leadership

This case study analyzes the challenges of leadership, conflict management, and employee motivation within a business context. The analysis identifies key problems such as improper conflict management, lack of employee motivation, and negotiation issues arising from differing work styles. The root cause is attributed to ineffective leadership, emphasizing the importance of resolving conflicts, fostering employee motivation through various incentives, and developing strong negotiation skills. The study also explores servant leadership as an effective approach, highlighting its principles of listening, empathy, and adaptability in creating a positive and productive work environment. The case study offers practical solutions, including implementing conflict management systems, utilizing motivational tools, and adopting servant leadership principles to improve employee satisfaction and organizational effectiveness. The document also provides a detailed overview of servant leadership, discussing its principles and application in resolving workplace conflicts and enhancing employee engagement. The study references several academic sources to support its findings and recommendations.

Case study

Contents
Case study...................................................................................................................................................1
Task 1 : Case study analysis.........................................................................................................................3
TASK 2 : Servant leadership.........................................................................................................................3

Task 1 : Case study analysis
1. The main problems identified in the case study are improper conflict management system, lack
of motivation among employees, and negotiation. Adam and Sara have different styles of
working or performing business activities. Different working styles created a conflict situation in
among Sara and Adam. Sara is not at all comfortable in working more due to Adam’s
irresponsible behaviour. Another problem in the organisation is lack of motivation among
employees, Adam is not much dedicated towards his work and his absences increased. Jane, on
the other hand wanted to an increment in her basic salary and she is also looking for a new job
to obtain job satisfaction.
2. The major cause of the described problems or issues is improper leadership, it is important for a
leader to understand and solve issue among the followers or team. The previous manager was
busy working on developing strategies for the organisation; he did not pay attention to the
issues such as lack of motivation, difference in working culture or method etc. Therefore, the
main reason for various problems is lack of effective leadership.
3. The various issues such as lack of motivation, conflict among employees due to different
working styles or lack of coordination and employee dissatisfaction can be resolved by effective
leadership. The manager should focus on developing coordination among employee, the
organisation should offer different reward system or other benefits such as sick leaves to
employees. The employees should be provided effective training and guidelines in order to
eliminate any conflict situation among the team members Ward, (2016).
4. Dealing with the conflict situation –
 Conflict management – The organisation should develop a effective conflict management
system in order to solve issues or problems among the employees. A conflict management
system helps employees to discuss their issues or problems to get best solutions as possible.
Conflict management system helps in resolving issues related to employees easily and
effectively.
 Motivation – Another most effective tool to resolve or overcome the above conflict situation
is to utilise various motivational tools. The employees can be motivated by various tools
such as salary increment, bonuses and other benefits so that employees can get
encouraged. This can help in developing employee satisfaction as well as increase their
dedication level to perform better Heifetz and et.al, (2017). Negotiation skills – It is very
important for an organisation or manager of a company to have effective negotiation skills.
It is important to understand the needs of each and every employee of an organisation. The
managers should have an ability to manage employee’s needs and fulfil it without
influencing the business or other employees.
TASK 2 : Servant leadership
Servant leadership is an association reason in which an individual interfaces with others - either in an
association or related operator limit - with the motivation behind accomplishing expert rather than
control. The master figure would like to impel the prospering of people around him or her.
Representative association joins the individual exhibiting the attributes of compassion, tuning in,

stewardship and feeling of commitment concerning care toward others. The pro leader is specialist first,
It starts with the run of the mill slant that one needs to serve, to serve first. By then, cognizant decision
passes on one for a hope to lead. That individual is powerfully unique in association with one who is
leader in any case, perhaps on account of the need to quiet an astounding force drive or to get material
possessions Fairhurst, G.T. and Connaughton, S.L, (2014).
The leader first and the representative at first are two phenomenal concepts. Between them
there are shadings and mixes that are a touch of the unending gathering of human sense. “Labourer
association is a master considering. Standard action everything considered fuses the activity of
essentialness by one at the "most hoisted reason for the pyramid." By relationship, the representative
leader shares control, puts the necessities of others first and enables individuals to make and execute as
astoundingly as would be sensible. Worker association flips around the power pyramid; rather than the
comprehensive group attempting to serve the leader, the leader exists to serve the general open.
Precisely when leaders move their mentality and serve in any case, they open reason and inventiveness
in people around them, accomplishing higher execution and pulled in, satisfied pros. The explanation
"worker master" may not be customary for an impressive number of people or associations, yet it's a
conviction framework that is beginning at now all things considered understood by in actuality the best
relationship on the planet. Its centre is a complement on people and a decentralized authoritative
structure. It besides underscores different concentration attributes that assistance movement and the
difference in leaders that must first spotlight on serving all assistants in an association Goleman and
et.al, (2017).
Arranged assortment
The laborer activity approach can be capable in a different workplace, as an absolutist style of
organization can cause alienation among agents. A simply sort of organization can now and again
influence limiting viewpoints to be lost or wound to fit the necessities of the social event. The employee
activity style serves each person from the get-together. This thinks about altered organization for each
different individual from the gathering and can keep up aggregate cohesiveness.
Endurance
In various sorts of organization styles, the prerequisites and dreams of the association are placed before
the necessities of the staff. With laborer organization, the prerequisites of the staff happen to
fundamental centrality. The authoritative staff develops a moral staying in fundamental administration
that backings the delegates.
Various other principals of servant leadership as a manager I will consider and implement are as follows
-
1. Tuning in - Typically, pioneers have been respected for their correspondence and fundamental
organization limits. Laborer pioneers must strengthen these vital limits by influencing a noteworthy
sentiment commitment as for listening enthusiastically to others. Worker pioneers want to see and clear
up the will of a party. They plan to listen responsively to what is being done and said (not simply said).
Listening in addition wraps interfacing with one's internal voice, and endeavoring to acknowledge what
is being passed on. Bolman, and et.al, (2017)

2. Sensitivity - Specialist pioneers endeavor to understand and feel for others. Individuals should be
perceived and seen for their striking and charming soul. One must expect the tremendous targets of
delegates/colleagues and not remove them as individuals, regardless of when obliged to reject or bring
up issue about their direct or execution.
3. Modifying - Understanding how to modify is a genuine power for change and joining. One of the
enormous attributes of pro association is basically the potential for fixing ones and others. In The
Servant as Leader, Greenleaf makes, ―There is something unnoticeable passed on to those being served
and if, beyond any doubt in the irrelevant between the laborer pioneer and drove is the understanding
that the yield for wholeness is something that they have."
All the above principles can be applied by the manager in order to resolve issues such as conflict
between Adam and Sara related to different working styles or lack of coordination. The manager can
develop satisfaction among employees with regards to their job as well as build employee motivation.

REFERENCES
Books and Journals
Bolman, L.G. and Deal, T.E., 2017. Reframing organizations: Artistry, choice, and leadership. John Wiley
& Sons.
Goleman, D., 2017. Leadership That Gets Results (Harvard Business Review Classics). Harvard
Business Press
Ward, J., 2016. Keeping the family business healthy: How to plan for continuing growth, profitability, and
family leadership. Springer.
Heifetz, R. and Linsky, M., 2017. Leadership on the Line, With a New Preface: Staying Alive Through the
Dangers of Change. Harvard Business Press.
Fairhurst, G.T. and Connaughton, S.L., 2014. Leadership: A communicative
perspective. Leadership, 10(1), pp.7-35.