International Resort Management: Analysis of St. Mellion's Issues

This report provides a comprehensive analysis of managerial issues at St. Mellion International Resort, a luxury hotel facing operational challenges. It begins with a literature review, identifying specific managerial issues such as lack of experienced managers, poor record keeping, inadequate training, ineffective communication, and insufficient long-term planning. The report evaluates the impact of these issues, highlighting their negative effects on employee morale, team performance, and overall business outcomes. It also discusses issues like lack of training and skills, and issues with the management system according to global market. The analysis section outlines steps to address these problems, including identifying key elements and issues. The report concludes with recommendations for improvements, aiming to enhance leadership, improve operational efficiency, and foster a positive work environment, ultimately leading to increased revenue and better international relationships. The report emphasizes the importance of proper training, clear communication, and effective management to overcome the challenges faced by the resort. The report is contributed by a student to be published on the website Desklib, a platform which provides all the necessary AI based study tools for students.

INTERNATIONAL RESORT
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
Literature review..............................................................................................................................1
Specific managerial issues..........................................................................................................1
Evaluation and impact of managerial issues...............................................................................3
Analysis of managerial issues.....................................................................................................6
Recommendations............................................................................................................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
International resort management plays an important role in the market. This is because; it
assists in enhancing knowledge and skills of the business which helps in generating high revenue
and profits. Further, it also helps to build international relationship through performing different
activities and actions which make successful operations at workplace. Present report is based on
St. Mellion International Resort which is luxury hotel and provides excellent services in different
areas of the world. In the context, management of company is not effective which negatively
affects the operations of the firm. Hence, conflicts take place at the workplace. To overcome the
issues of the company, present report specify managerial issues which creates problems in
operation and development of the resort. Furthermore, it also focusses on recommendations to
encourages employee to enhance their revenue and overcome problems.
Literature review
Specific managerial issues
As per the view of Walton, 2014, in St. Mellion International Resort managers have lack
of experience and qualifications. Thus, they fail to deal with different problems so that reputation
of the company is decreases. Due to this reason, poor record keeping take place which affect the
company’s performance. This is because, meetings and financial statement are not properly
maintain at workplace so it creates issue in the organisation (Walton, 2014). However, Frochot,
and Batat, 2013, stated that in the company there are no trained managers so that better
understanding and cooperation not take place. Thus, it also affects the relationship of employee
and employer. Hence, rental fees need to be reduced at the workplace which create impact on the
company. In addition to this, it also generates effects on maintenance or proper understanding
among various members (Frochot and Batat, 2013). Lack of maintenance and improper
communication can also reduce proper services which is provided by the organisation to
different customer. Another managerial issue is occurs at workplace that is rules and regulations
which not effectively and positively solved by company. Mok, Sparks and Kadampully, 2013,
said that rules of manager also reduce sustainability of workers to deals with proper outcomes
and operations.
Further, HUANG, 2014, argued that budget plan and general meeting of the company are
not regular and proper which creates problems in expanding business operations in new areas. In
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international market, other owners can be refuse to make operations when the company not have
proper information. Hence, high investment requires at workplace of St. Mellion International
Resort so that manager can expand their operations and functions in international areas.
Thereafter, other issue take place all information which are essential for customer (HUANG,
2014). As per the view of Yang, Luo and Law, 2014, customer are not getting proper information
within the chosen enterprise that can be assist to create awareness regarding enterprise. For
example, arrival and checkout time. In addition to this, other issue also occur that is long-term
plan which not effectively making by company. This is because, at workplace there is problem of
lack of proper information regarding owner and residents around the world. Hence, they cannot
easily protect their business environment to take initiatives at workplace regarding operational
plan (Yang, Luo and Law, 2014).
Apart from this, in the company structure and standard is not properly work so that it also
create problem to perform effectively at workplace. According to Eigen and Litwin, 2014,
qualified managers need to be respective as a professional who can make proper structure and
high standard in whole company for achieving goals and objectives. It also reduces supply of
competent managers that are needed to perform functions properly. Moreover, well system of
company is fail so that in maintenance and improper understanding among employees which can
also hamper to deals with situation (Eigen and Litwin, 2014). However, Amans, Mazars-
Chapelon and Villesèque-Dubus, 2015 stated that in St. Mellion International Resort lack of
transmission of knowledge which can creates problems with new administrator and managers.
Therefore, Competent manager need to get proper experience to deals with different situations of
company. Thus, management of company require knowledge of policies and regulations which
need to be direct to employee at workplace. Inexperience can hamper to business performances
when proper training is not take place in the cited firm (Amans, Mazars-Chapelon and
Villesèque-Dubus, 2015).
Sen, Kandpal and Tinani, 2014, argued that management of companies can also adopt for
development of business through managing activities and actions. This is because, in the chosen
enterprise there is no management of activities and functions. When standard of St. Mellion
International Resort are maintains, successful plan can be implements which build scare supply
and high demand of products and services of the organisation. It will perform as activities and
actions which support to activities and actions that are requires for developing results at
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workplace (Sen, Kandpal and Tinani, 2014). Hence, the chosen firm can easily deal with issue of
incompetence and professionalism. As compare to this, another issue is lack of training and skills
occur within the organisation. Thus, Kala and Bagri, 2014 said that inappropriate training and
advancing skills can also hamper to management. It assists to add expert techniques to manage
business results with different circumstances. Adaptive maintenance changes also creates
changes in needs of business that determine for rapid changes in company. Adaptive
maintenance demand can also create continual training and development of employee through
organisation can easily change their business environment (Kala and Bagri, 2014).
According to Yu, 2016, management system according to global market also creates
impact on the performances. In this way, ultimate challenges required to manage business
information at global level. This is because, international boundaries can shaped to new
prospects to company so that manager can easily achieve common goals and objectives (Yu,
2016). Economical ways also exploits that make recommendations for adopt challenges in
marketplace. In this way, economical aspects need to be identified so that St. Mellion
International Resort can deals with different elements at international marketplace. Technology
is great advantage through global economy of manager can secure in developing countries. In
this way, legal requirement in each nation considers for development of standards. It is
responsible for global economy to responsive in preventive maintenance schedule and educating
people in growing economy (Mayers Espinal and Curran, 2015).
Evaluation and impact of managerial issues
As per the view of Tchoukarine, 2016, there are various problems and difficulties occur
at workplace due to managerial issues. It creates adverse impact on the business performances of
St. Mellion International Resort. In this way, the company suffer in management of innovation
which need to be pursued with new ideas and opinion at workplace. In this aspect, team member
are not feel satisfied through problems of the business take high level (Tchoukarine, 2016).
Creative team members are requires at workplace so that benefits is not enough through
convergence of risk element. It will generate negative impact on team meetings and risk that
determines to perform different task and activities. Staying organize is the top most management
skills which discourage through issue of the chosen enterprise. However, Gligorijević and
Novović, 2014, stated that running in creative workshop is also takes place which determines to
attract innovation and productivity that acquire to eliminate risk factor. It is essential to manage
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team through provide them proper training and development program. In this way, conflicts are
occurs through management cannot work properly (Gligorijević and Novović, 2014). This will
create impact on leading team performance which need to be taken to win and loss to motivate
employee. Setting of clear goals and objectives can also consistent to work within group.
According to Gligorijević and Novović, 2014, it has been assesses that managing
performances is also determines to miss target which can hamper to achieve target at workplace.
In this aspect, improvements are requires that need to understand properly and effectively.
Hitting the targets can also assist to achieve common goals and objectives at workplace to help
for managing performances (Gligorijević and Novović, 2014). Short term target can also
improve through taking review and improving operations in effective manner to get review
together at workplace. It is the best way to treat significantly at workplace. Chan, 2016, argued
that it can also hamper to short term target of the company which need to be ascertain at
workplace to achieve common goals and objectives. In this way, employer need to pay proper
attentions for conducting training programme in the best way to make better results. Formal
training also requires managing team and operations in systematic method (Chan, 2016). Thus,
plan can be achieve at workplace that demonstrates strength and, skills and preferences of
employee. Thus, it is important to set agendas to meet with employee requirement according to
business schedule of St. Mellion International Resort. Purposes, goals and team meetings can
create negative impact due to efficiency and improper management (Bonnefoy-Claudet and
Ghantous, 2013). In meetings, the cited firm can also ask to employee regarding working
environment and business goals. It can also reduce morality and trusting of employee in effective
manner so that management team need to be assign roles and responsibility with different
information. There are various way through environment can also hamper with sharing ideas and
opinion.
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Page, Hartwell and Hemingway, 2017, said that when manager are commits to build
policy and rules, employee need to perform their outcomes in systematic way. Thus, they are
able to demonstrate isolating rules and regulations at workplace in effective manner. In St.
Mellion International Resort, there are several ways through manager can motivates to
employees to attain positive results and outcomes. Thus, they are feeling comfortable through
discussing compensation and other related work issues (Page, Hartwell and Hemingway, 2017).
It encourages team work that assist to make mutual trust among various people within the
company. It can create adverse impact on business results, due to ineffective employee training
at workplace. Hence, team should be made to perform different functions and operations.
However, Lao-Hakosol and Walsh, 2014 demonstrate that each level of organisation requires
monitoring and controlling through business can achieve their goals and objectives through
making trust among them. It also ensures that creating negative environment through determines
policies and regulations in managerial presence. With the help of favouritism aspects, manager
need to perform task that determines for achieve common goals and objectives. Managerial
issues also take place which treat very badly to employee for creating better environment and
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Illustration 1: Flowchart of management of company
Source: (Mok, Sparks and Kadampully, 2013)

feel effective at workplace (Kasim, Gursoy and Wong, 2014). To monitor performance of the
chosen enterprise, it is essential to perform functions through different ways.
Analysis of managerial issues
In order to analysis managerial issue, it is ascertains on appropriate conclusion. In this
aspect, St. Mellion International Resort need to monitor each activity and function that assist to
take responsibility at workplace. In this way, issues and problems are identified which can
outline to alternative course of action. Following steps can be taken at workplace:
Identifying most important elements surrounding to the business:
However, Eja and Eni, 2014 stated that it is very important to look towards performance
of the cited firm. In this aspect, proper attention and information need to be ascertain that make
proper guidelines at workplace (Eja and Eni, 2014). St. Mellion International Resort need to
analysis important information through they can deal with positive outcomes and effective
results. In this aspect, assumptions can be made at workplace which assist to develop solutions
for different problems and make decisions on it. It can be done through conducting meetings and
take views from different employees. When the company identified elements, which are very
important to deliver effective information for managerial issues, they can easily ascertain results
for development of the company (Missoni and Alesani, 2013). Therefore, surrounding elements
of the business are take place which ascertain to overcome issues at workplace.
Identifying key issues:
As per the view of Amans, Mazars-Chapelon and Villesèque-Dubus, 2015, various facts
are taken at workplace which identify issues that face by company. Multiple issues and problems
are most important that drives on trivial issues. Major problems and issues are very challenges
aspects that should be describes to perform strategy and performance within the company. Thus,
manager of St. Mellion International Resort require for spread problem which they are face at
workplace. Hence, they can cooperate with technology and behaviour of the enterprise (Amans,
Mazars-Chapelon and Villesèque-Dubus, 2015). Combination of organisational, management
and technology problems can creates impact on performance to contribute participation in
behaviour of management. Further, Mayers Espinal and Curran, 2015, said that information
system problem within the business can determine through combination of different elements
such as management, organisational and technology factors which creates problems. Thus, it
determines problem which face by the organisation to considers decision-making and perform
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advantages of information. Problem stems from technology factor can also examine from
different issues such as information technology and network communication. Management of
data are maximises that available to perform different functions and operations (Gligorijević and
Novović, 2014). In addition to this, for determining role of St. Mellion International Resort
factors examine issues which arise from structure and culture of the company.
Specify alternative course of action
As per the view of Bonnefoy-Claudet and Ghantous, 2013, managerial safety leadership
can hamper to make determination in process. Thus, good and safety leadership style positively
create impact on behaviour of process. In this aspect, huge part of success can assist to find
hinder element within the enterprise. There are various ways which assist to manage process in
short time through finding issues which make negative impact on the business performances.
With the help of engaging in behavioural safety, logical and correct thing can adhering to
behaviour for determines value at workplace (Bonnefoy-Claudet and Ghantous, 2013). It will
assist to manage results at St. Mellion International Resort. The organisation can also use
positive encouragement to demonstrates behaviour of people which is more effective and change
people perception. When alternative course of action is determines at workplace, the chosen
business can easily overcome issues which need to be ascertain for enhance outcomes and
profitability. In this aspect, valuable information take place which can be manage for enhance
profits and revenue of the chosen enterprise. All alternatives which available for the company
need to expand according to performances of the company. In this aspect, manager need to
perform for each activity that match through enhancing activity and functions within the business
environment. It will also helpful to march targets and outcomes for manage functions and
operations.
Evaluate each course of action
Mok, Sparks and Kadampully, 2013, argued that at the cited firm regular feedback are
not take place so that time element cannot easily perform within the business performances. In
this way, the chosen enterprise need to manage their results through finding issues and
impossible element at workplace. Thus, management need to play very important role which
ascertain for improvements in behavioural safety and work group performances of the people.
(Mok, Sparks and Kadampully, 2013) Regular or weekly feedback can assist to understand
safety performances and improvements in quality performance at workplace. It also manages
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quality assistance that establishes to identify workforce element with graphical charts. There is
strong way through St. Mellion International Resort can easily get regular feedback such as
interaction with people and safety performances. Strong case of the enterprise can also beneficial
within the side effects which improves team performances and working conditions at workplace
(Page, Hartwell and Hemingway, 2017). The cited firm need to analysis each action through they
can easily deliver the effective results and performance for managing performances at
workplace. The business have various alternative, through they can analysis their managerial
issues. Thus, they have to pay more attention towards goals and objectives for developing results
and solutions for each action. In this manner, the cited firm can maintain their performance that
create problem to perform in better way. Strong and valuable information can be assist to
focusses on performances that are needed for remove managerial issues (Lao-Hakosol and
Walsh, 2014). Hence, cooperation can be made with different member at workplace for enhance
outcomes and operations. It will make the best option through assesses several operations.
Recommend the best selection
According to Walton, 2014, St. Mellion International Resort company need to perform
functions and operations through taking the best option from various alternatives. In this aspect,
various alternative can be taken at workplace which assist to manage business results. In this
way, recommendations also made which can shape to vision of the company. Hence, they can
manage detail information which can be used to flow logical information and conclusion at
workplace (Walton, 2014). Risk and reward system are take place in which organisation have to
determine effective results and operations within the enterprise. Hence, business can take
relevant information that assist to manage outcomes in effective manner. In order to make
recommendations, it is essential to determine problems which face by company to deliver the
best results at workplace. In this aspect, firm has responsibility to provide logical and effective
information which can manage for perform better functions. The cited business can develops
their results which assist to get targets and positive results (Page, Hartwell and Hemingway,
2017). It can be develops employee skills and performance which manage through perform
activities and functions. The best action assist to reduce conflicts and managerial issue to match
results with performance. For making recommend to the best option, feedback can be taken by
St. Mellion International Resort through they can assess organisation performance in the best
manner and outcomes.
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Recommendations
In order to make recommendations for improvements, it is essential to overcome issue
which take place in St. Mellion International Resort. Thus, the company can make effective and
positive results at workplace. There are following recommendations can be given to the chosen
enterprise:
 Enhance training and development program: In order to overcome issue of the company,
the cited firm need to maintain sustainability of employee through providing them proper
training and development program (Kasim, Gursoy and Wong, 2014). In this aspect, they
have to maintain profitability through identifying issues which face by employee in St.
Mellion International Resort. This is because, sometime lack of knowledge and skills can
hamper to profits of the company. Thus, the business need to concentration on enhance
profitability at workplace.
 Tourism facility: With the help of providing tourism facility, the chosen business can get
more customer at workplace. Hence, they can concentrate on developing outcomes
through positive environment at workplace. In respect to this, the company need to
enhance customer at workplace through offering them benefits of tourist facility. It will
helpful to demonstrate effective services and outcomes (Missoni and Alesani, 2013).
Hence, they will able to find problem which are facing by customer. In addition to this,
St. Mellion International Resort should try to arrange bus, taxi and other vehicle facilities
through they can make loyalty of customer towards the company.
 Entertainment program: Entertainment programs also assist to manage business results
through sustainability of customer. In this aspect, the chosen organisation need to develop
their outcomes which can be taken as profitability at workplace (Amans, Mazars-
Chapelon and Villesèque-Dubus, 2015). In addition to this, it should be recommend that
St. Mellion International Resort has advantages to gain various potential customer by
encouraging discount facility. Hence, they can attain high revenue and profits at the
business that can be taken in systematic manner. In this way, sustainability of different
employee can be taken at workplace for development of company profits and results.
 Maintenance relationship among employee and employer: In the cited firm there are
various conflicts' situation take place which need to be manage to ascertain profitability
at workplace. In respect to this, the company can establish targets and outcomes that
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manage for enhance relationship among member and their manager (Bonnefoy-Claudet
and Ghantous, 2013). In addition to this, St. Mellion International Resort need to
concentrate on employee requirement through they can also take loyalty toward the
business unit.
 Provide the best services: Through encouraging various customer, the cited firm need to
maintain their quality and standard of the business. Hence, they can easily make
cooperation with different people and outcomes that can be manage for understand better
results and positive aspects (Walton, 2014). In addition to this, St. Mellion International
Resort should also recommend ascertaining their results through concentration on
services which provide for development of the company. When the organisation
providing effective services to their customer, they can also refer to other people
regarding company elements. Thus, they can also maintain customer requirement in
effective manner. For taking positive interaction, the cited firm need to arrange role play
and management games (Frochot and Batat, 2013). Hence, employee can participate in
this and learn new things every time within the business environment.
 Determines cooperation with various people: Further, it could be recommends that the
chosen business need to maintain their relations with various employee so that they are
able to match resource with capabilities. In this aspect, the business need to arrange
programs through employee interaction can be take place (Mok, Sparks and Kadampully,
2013). Therefore, St. Mellion International Resort can easily achieve targets and goals
which manage for developing results. In addition to this, different people perceive
distinctive idea and perception so that it is essential to motivate other people who can
participate to achieve targets. Interaction with different people also assist to gain
knowledge and positive outcomes at workplace. Thus, cooperation helps to make contact
with people for development of the business operations (Yang, Luo and Law, 2014).
 Listen customer feedback: Moreover, the cited firm need top listen their customer
requirement so that they can serve better services to them. This is because, essential
requirement of customer can be assess through taking their feedback at workplace. In this
aspect, St. Mellion International Resort can protect their business environment through
providing them qualitative products and services. In this aspect, the chosen business
should conduct survey through filling questionnaire from customer after getting services
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