Effective Leadership: Strategies and Challenges in Rental NZ

This report analyzes effective leadership within the context of Rental NZ, exploring leadership traits, communication methods, and strategies for addressing challenges. The paper examines the role of a manager in fostering a positive work environment, including motivational techniques and ethical considerations. It details various leadership styles, such as laissez-faire, autocratic, and transformational, and their suitability for different scenarios. The report also delves into the importance of professional and ethical conduct in managing teams, ensuring stakeholder satisfaction, and addressing union issues. Furthermore, it considers the company's customer base and strategies for maintaining customer satisfaction. The manager's role in ensuring staff adherence to company requirements is also explored, including training and ethical practices. The report concludes with the significance of aligning leadership styles with organizational goals and culture.

Running head: EFFECTIVE LEADERSHIP
Effective Leadership
Name of the Student:
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Executive Summary
This paper has described the role of manager in the organization. It is seen that the manager must
carry out his/her duties ethically in the organization. Self-confidence and resiliency are the most
important traits of the manager. It is the duty of the manager to be very precise and controlled in
social interaction. The various types of communication skills which must be taken by the
manager are also discussed in the paper. The manager also takes various steps and thus tries to
remove the miscommunication among the employees and the management.

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Contents
Part 1................................................................................................................................................4
Introduction......................................................................................................................................4
Discussion........................................................................................................................................4
Leadership traits that will be suitable for each group of workers................................................4
Communication methods.............................................................................................................5
Motivation for the team members................................................................................................5
Effective ways to deal with the challenges..................................................................................6
Types of leadership style.............................................................................................................6
Professional and ethical behavior to deal with the team..............................................................7
Conclusion.......................................................................................................................................7
Part 2................................................................................................................................................7
Introduction......................................................................................................................................7
Discussion........................................................................................................................................8
Choosing the customers of the company.....................................................................................8
Role of an effective leader...........................................................................................................8
Strategies used by the manager to ensure that stakeholders are treated in a professional way...9
Role played the manager to ensure that the staffs follow the requirements................................9
Role played the manager to deal with the union issues.............................................................10
Demonstration of professional and ethical behaviour...............................................................10

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Conclusion.....................................................................................................................................10
References......................................................................................................................................12

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Part 1
Introduction
Leadership is defined as the ability of the management to achieve and set the challenging
goals, outperform various types of competition, take decisive and swift actions and inspire others
to perform well. The manager of Rental NZ had to manage the part time and the full time
workers. When there was chaos in the company and the workers decided to go on a strike, the
manager had to find out alternative ways so as to motivate the workers and restrict them from
unnecessary strikes and holidays. It is also the duty of the manager to co-ordinate with the other
the staffs and the other team members so that the company can function efficiently.
Discussion
Leadership provides a proper direction for a company. It is the responsibility of the
employees to know the direction which they must follow to reach the desired destination.
Moreover, the manager must also keep a track of the work which are assigned to the workers and
supervise them regularly. It can be said that the manager must also motivate the employee to
learn new things and help the workers when needed.
Leadership traits that will be suitable for each group of workers
The three leadership traits that will work best with each group are compulsiveness,
conscientiousness and tough mindedness. The manager of Rental NZ must have high sense of
excellence and they must have inward desire to do the best for the company. It is the duty of the
manager to motivate the employees so that they will be willing to work for the betterment of the
company. The manager is logical and practical when dealing with the employees (Northouse

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2015). The manager also has low sentimental attachment and they are comfortable with very
kind of criticism. When the workers of the company has spread rumours, the manager tried to
decided to investigate and take necessary actions upon those problems. As the workers has
signed employment contract when they joined the company and they were willing to work on
their rostered days, the manager had to check the rules and regulations and then sort out the
problem with the employees. Self-confidence and resiliency are the most important traits of the
manager. It is the duty of the manager to be very precise and controlled in social interaction.
They are protective of the reputation and the integrity of the company and thus are trying to
solve the problem. On the other hand, it is the duty and responsibility of the employees to
manage and work according to the terms and policies of the company (McCleskey 2014).
Communication methods
The two types of communication that the manager will be used by the manager are verbal
communication and non-verbal communication. The manager will use face-to-face
communication in the promotion, demotion, training and other areas of the workplace. The
manager can handle the task by talking to the employees and sorting out the misconceptions.
This is considered important and it is the duty of the manager to co-operate with the employees.
The manager will also send official letters and documents to the employees if they are not
willing to work on their week off and holidays (Johnston and Marshall 2016). Moreover, it is
also against the law of the company when the employees decide to go on indefinite strike.
Motivation for the team members
The manager can motivate each team by conducting meetings with the employees and
addressing their issues. The employees can address their grievances and problems and thus the
management team can take the steps accordingly and frame the respective rules. The manager

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can also set the goals of the employees on a weekly basis. The employees must also have a
specific purpose and they must be able to understand the vision and mission of the company.
Effective ways to deal with the challenges
The manager of the company must try to clear the misconceptions which have arisen in
the company. It is the duty of the manager to conduct meetings with the workers and understand
the challenges which are faced by them. There must be proper co-ordination between the various
organizations and it is the duty of the manager to keep a track of all the possible changes. When
the workers decided to go on indefinite strike, the manager must conduct meetings with the team
leaders and understand try to sort out the problems accordingly.
Types of leadership style
The five leadership style which will be used by the manager are laissez faire, autocratic,
participative, transactional and transformational. The manager does not provide proper
leadership or supervision efforts and thus it leads to poor production. In autocratic leadership
style the manager will take the decisions alone without consulting the co-workers. However, if
the manager follows participative leadership the values and the inputs provided by the team
members must also be given due importance. The manager can also follow transactional
leadership style and provide reward and punishments to the employees accordingly. The
managers can set the pre-determined goals and the employees will follow it accordingly. The
manager can also follow transformational leadership style and thus motivate the employees to
increase their efficiency and productivity (Dumdum et al. 2013).

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Professional and ethical behavior to deal with the team
It is the duty and responsibility of the manager to conduct meetings with the workers and
sort of the problem. The manager must make a careful observation of the rules and regulations
that are framed by the company on the basis of which the company are hired. The team leader
must also co-ordinate with the entire client and assigns the jobs to the workers ethically. The
contracts which are signed by the employees must also be reviewed by the manager (Antonakis
2017).
Conclusion
Thus, it can be said that manager must treat the clients and the stakeholders with respect
regardless of their class and position in the company. It is also the responsibility of the manager
to check that whether the clients are satisfied with the service. The wages of the employees must
also increase according to their job position, roles and responsibilities in the company. The goals
and culture of the organization also determines the leadership style which is necessary for the
organization.
Part 2
Introduction
The car rental companies tries to connect to the global community and expand their
business through different channels. The rental companies are taking extra staff so speed up their
grooming time. The manager of GO Rentals has highlighted that they are trying to add more
vehicles so as to fulfill the demands of the customers. The company is trying to trying to increase
the average period of car rentals and this will help many customers in the long run. During the

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period of global economic crisis, the customers demanded the rental cars for shorter period of
time. There are many rental companies which are trying to operate in New Zealand but they
cannot operate properly due to various reasons.
Discussion
Choosing the customers of the company
The customers who travel to different places by hiring the cars are regarded as the diverse
customer base of the company. The people earlier used to hire the car for shorter period of time
but they have raised various issues and they want the company to provide them for longer
duration of time. The customers of the nearest airport also hire the car for shorter duration of
time. Moreover, there are certain operators of the car company who hire the car on the behalf of
their company and thus provide service to their targeted customer group. The Chinese visitors
who visit the country also prefer to hire the car. Moreover, the tourist who visits the country
during the peak season are also the targeted customer base of the company (Hoch and Kozlowski
2014).
Role of an effective leader
The customers will not get the car hired if they do not book their car earlier and thus it is
the duty of the manager to check the requirements of the client and deliver them proper service.
The customers will not be satisfied if they do not get proper service from the company. When
there is internal chaos among the workers, they will not be able to deliver proper service. In
certain cases, it is seen that the customers makes a booking prior to their arrival in the airport and
they do not get the proper service (House et al. 2013). As a business leader of the company, it is
the duty of the manager to provide the employees with appropriate skills, tools, practice and

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reasons to be successful. The leaders also need to struggle and they must try to get direct
response from the customers. The manager must also be clear about their expectations which
they set from the employees. There are certain companies which do a fair job defining task and
try to set the rewards for certain achievements of the goals and objectives of the company. The
manager must also try to create such an environment that fulfills the vision statement and the
value proposition to the customers.
Strategies used by the manager to ensure that stakeholders are treated in a professional
way
It is necessary to train the employees so that they follow the code of ethics of the
company. The manager must carry out regular sessions on ethics and how it is important for the
organization. Adequate training and resources must be provided to the employees so that they
can act ethically in the organization. For example, in certain cases, there are certain employees
who are working in the organization beyond their interest and they do not want to work properly
for the benefit of the clients. This behavior is considered unethical and it is the duty and
responsibility of the manager to keep an eye on these and reward them if they behave ethically.
The managers must also try to lead the team by providing examples which are set by the
management. There are also certain challenges which are to be faced by the managers and it is
important to conduct regular meetings and discussions with the employees. Moreover, work life
balance must also be taken into consideration and it is the duty of the employees to maintain and
co-ordinate with the management (Wang et al. 2014).
Role played the manager to ensure that the staffs follow the requirements
It is the duty of the manager to check whether the employees are adhering to the terms
and conditions as laid down in the company protocols. According to the treaty of Waitangi, this

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will strengthen the position of the manager and they will be considered as a part of the domestic
law of the company. The rights to determine the meaning of the treaty will rest with the Waitangi
Tribunal.
Role played the manager to deal with the union issues
When the employees threatened the management that they will go for indefinite strike, it is the
duty of the manager to discuss the issue with the union body and get the problem resolved. The
union members on behalf of the employees will discuss with the workers and they will try to sort
out the problem with the employees. The union must try to solve the misunderstanding between
the employees and the management.
Demonstration of professional and ethical behaviour
As a manager, there are various ways to demonstrate ethical and professional behavior in the
team and when dealing with the stakeholders. The manager must carry out open meeting s with
the clients and he/she must take verbal actions before imposing any strict penalties. There must
also be a clear understanding of the rules and regulations which were signed by the employees
before joining the organization. The manager must also keep a check that the employees balance
their work life and this does not affect the company. However, it is also the duty of the manager
to assign task to the employees according to their expertise. They must not be forced to do
anything for which they were not hired for. There must be mutual understanding and co-
operation among the employees and the managers (Daft 2014).
Conclusion
Thus, it can be said that effective leadership is important for an organization. The
organizations must trust the employees and focus on the needs and demands of the customers.

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The manager must also try to maintain the code of ethics so that there is mutual trust and respect
among the employees. The organization must also try to change rapidly and comply with the
regulatory standards and demands of the internal and the external stakeholders. It is also
important to create a culture of justice within the organization with a focus on the trust of the
employees. Thus, it can be said that the organizational culture must adhere with the
organizational strategy.